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Service Desk Analyst (L1) Deliver top-tier first-line IT support in a dynamic, customer-focused environmentIT Support | Johannesburg | Full-Time | 08:30 18:00 BST (Shift Rotation)About Our Client Our client is a growing technology services provider committed to delivering responsive, high-quality IT support to businesses across various sectors. With a collaborative culture and a dedication to continuous improvement, they take pride in fostering a supportive environment for both clients and team members. Their Johannesburg office is key to supporting clients worldwide, ensuring seamless and proactive service delivery.The Role: Service Desk Analyst (L1) As a Service Desk Analyst (L1), youll be the first point of contact for end-users requiring technical support. Your role is to ensure fast and effective resolution of common IT issues, escalate complex matters to senior support tiers, and deliver a consistently excellent service experience. This is a customer-facing position ideal for someone eager to grow their IT support career in a fast-paced environment.Key ResponsibilitiesProvide first-line support to clients via phone, email, and remote access toolsTroubleshoot and resolve issues across desktop, server, network, and cloud systemsLog, manage, and follow through on support tickets to resolution or escalationMaintain professional, clear, and friendly communication with all end-usersAssist with software licensing, procurement queries, and general IT guidanceCreate and maintain technical documentation and internal knowledgebase articlesSet up and configure desktops, laptops, printers, and other hardwareAbout You12 years of experience in an IT support role (MSP experience is a bonus)Strong knowledge of Windows 10/11 and macOSProficient in Microsoft 365 and Google WorkspaceUnderstanding of TCP/IP, DNS, DHCP, and Active DirectoryLogical problem-solver with strong troubleshooting skillsCustomer-oriented with a clear and professional phone mannerAble to manage and prioritise tasks independentlyFlexible, proactive, and a reliable team playerThis is a great opportunity for a junior IT professional looking to deepen their support experience while working with a highly skilled team across global clients.
https://www.jobplacements.com/Jobs/S/Service-Desk-Analyst-L1-1200040-Job-Search-7-3-2025-10-06-14-AM.asp?sid=gumtree
5mo
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Our client is a leading player in the automotive solutions space. As an Applications Service Desk Support Consultant, youll be the heartbeat of our clients support team, helping internal and external customers navigate the IMS/DMS systems. Youll provide hands-on support, troubleshoot issues, and ensure smooth operations. This role is perfect for someone who enjoys variety, thrives under pressure, and loves making a difference through service.Key Responsibilities:Early morning system checks and daily application supportResolving support tickets and escalating where neededProviding top-tier customer service via phone and remote supportRequirements:IT-related Degree/Diploma3+ years experience with DMS applications (Autoline, Automate, Drive, Evolve, etc.)Experience in the motor industry is a big plusStrong analytical and problem-solving skillsAdvanced Excel skillsExperience in a support desk environmentExcellent communication, multitasking, and time management skillsA positive attitude and the ability to thrive under pressureApply now!
https://www.jobplacements.com/Jobs/A/Applications-Services-Desk-Support-Consultant---1244219-Job-Search-12-03-2025-04-13-41-AM.asp?sid=gumtree
3d
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Minimum Requirements:Qualification or certification in software testingGood understanding of mobile platforms (Android and iOS) and responsive web testingHands on software testing having tested on multiple platforms, hardware integration, web and mobile based systems.Documentation experience in planning, coordinating, and reporting on test activitiesCoding experience in any language, but preferably HTML, JavaScript, Kotlin or Swift.Project implementation management experienceSelenium/Appium, Cypress, Zephyr, Browserstack, Test Project, Postman and JIRA experience would be advantageous. Key Accountabilities:Team ManagementIncrease the teams effectiveness with the following:Recruitment, selection and orientation;Training and development;Assign accountabilities and plan;Monitor and appraise job and project results.Develop a climate for offering information and opinions.Ensure conformity of products and documentation to product and company requirements in terms of the hearX Quality Objectives.Provide technical leadership to the team through coaching and mentorship where appropriate.Develop the expertise within the team, ensuring continued development and best-practice.Package and support deployment of releases.Assist with managing team priorities and development schedules.Drive review sessions of requirements and designs and take initiative in aligning with design teams related to changes to design that are platform specific..Provide feedback to the Line Manager regarding the efficiency and output of the team.Build team morale and keep the team motivated to work at a high pace and at the desired quality.Ensure the team meets specification and timescales as appropriate.Drive documentation completion and quality within the team.Ensure development and issue reporting is completed within the Quality Management framework.Analysis and PlanningDevelop test designs, test processes, test cases, test data, test scenarios, test environment and prioritization of test activities at all stages of the development life cycle.Participate in requirements reviews and provide testability feedback early in the development cycle.Develop and execute software testing plans, specific to the needs of each product or system, having analyzed the specific requirements for such a product or system.Document software testing plans and reports.Maintain documentation for testing.Project Planning and Capacity ManagementEstimate accurate testing (including regression testing cycles) for estimation of completion timelines of projects and to inform the project lead in capacity planning. Provide input into the re
https://www.jobplacements.com/Jobs/S/Software-Testing-Manager-1240353-Job-Search-12-03-2025-00-00-00-AM.asp?sid=gumtree
4d
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A leading organization is seeking a Front-End Developer to collaborate with design and back-end teams in building modern, responsive web applications. This role involves translating UI/UX wireframes into production-ready code, ensuring cross-browser compatibility, and optimizing applications for speed and performance.Key Responsibilities:Develop responsive, user-friendly web applications using React or AngularTranslate UI/UX wireframes into clean, semantic HTML5 and CSS3 codeEnsure cross-browser compatibility and optimize applications for performanceCollaborate with design and back-end teams to deliver seamless solutionsMaintain version control and follow best practices for code qualitySupport social media content creation (static and video design) and uploadingJob Experience and Skills Required:Education:Bachelors Degree in Computer Science, Information Technology, or a related fieldExperience:Proven experience in front-end development and responsive web designProficiency in HTML, CSS, JavaScript, and frameworks such as React or AngularExperience with version control systems like GitSkills:Strong problem-solving and attention to detailAbility to work collaboratively in an on-site team environmentKnowledge of back-end development principles is advantageousExperience in the incentive or employee engagement industry is a plusApply now!
https://www.jobplacements.com/Jobs/F/Front-End-Developer-1243867-Job-Search-12-02-2025-00-00-00-AM.asp?sid=gumtree
4d
Job Placements
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