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Platform Systems Engineer â?? Global Services Tool
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7 months ago1758 views
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General Details
Location:
Advertised By:Agency
Company Name:Job Placements
Job Type:Full-Time
Description
Key Responsibilities:
- Implementation & Operations
- Implement and configure monitoring and observability tools across new and existing projects.
- Productize platforms into cloud-native formats (containerization, automation, orchestration).
- Integrate tools into the Global Service Desk and ensure alignment with architectural standards.
- Support global enablement through coaching, documentation, and training of regional teams.
- Lead observability and monitoring tool deployments (e.g., Prometheus, Grafana, Icinga2, Nagios).
- Implement system performance monitoring and analysis mechanisms.
- Enable proactive detection and resolution of operational issues through proper capacity planning and reporting.
- Ensure adherence to monitoring protocols, policies, and blueprints.
- Produce regular and ad-hoc reports for internal stakeholders and management.
- Ensure performance metrics, SLAs, and operational objectives are met through reliable data analysis.
- Identify and address process exceptions, deviations, and risks via continual improvement initiatives.
- Develop and maintain SOPs, implementation guides, and troubleshooting documentation.
- Work closely with cross-functional teams including service desk, DevOps, infrastructure, and project teams.
- Contribute to project planning, coordination, and execution of monitoring requirements.
- Support global initiatives like Global Solution Enablement ART, ensuring alignment with tool strategies.
- Proficiency in Linux (required) and Windows (advantageous).
- Hands-on experience with monitoring tools such as: Icinga2, Nagios, Prometheus, Grafana
- Scripting skills in Bash and Python for task automation.
- Familiarity with Docker, Kubernetes, and microservice architecture.
- Knowledge of network protocols (e.g., TCP/IP, SNMP).
- Understanding of the Software Development Lifecycle (SDLC) and IT operations best practices.
- Ability to manage monitoring agents, tune performance, and automate recurring processes.
- 35 years of experience in an IT monitoring or observability role.
- Proven experience in Linux-based environments.
- Experience supporting or deploying observability tools across enterprise-scale systems.
- ITIL Foundation Certification (preferred).
- Exposure to cloud-native monitoring tools (Azure Monitor, AWS CloudWatch).
- Experience in global IT environments or shared service models.
- Knowledge of ITSM platforms and integration with service desks.
- Pre
https://www.jobplacements.com/Jobs/P/Platform-Systems-Engineer--Global-Services-Tool-1198916-Job-Search-06-30-2025-10-23-51-AM.asp?sid=gumtree
Id Subtitle 1328447263
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Job Placements
Selling for 1 year
Total Ads5.27K
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In order to be considered the following is required:Bachelor’s degree in business, Computer Science, Engineering or related field5+ years of experience in Product Management with exposure to operations, platform management or service deliveryExperience in digital ecosystems, fintech or e-service platforms preferredStrong background in product launch / implementationProven ability to manage technical products with operational complexitySolid understanding of product operations and lifecycle managementBasic knowledge of IT networking and digital platforms (especially in payments / e-services)Strong process optimization and data-driven decision-making abilitiesExperience with sales alignment, pipeline tracking and cross-functional collaborationProven ability to resolve complex issues and maintain client relationshipsExcellent reporting, documentation and continuous improvement mindsetResponsibilities:Product Strategy and Planning:Define and communicate the product vision, roadmap and success metrics for the E-Services PlatformAnalyse customer needs, market trends and emerging technologies to inform product directionWork with senior leadership to align the product strategy with company goals and operational priorities Product Development and Delivery:Translate business requirements into user stories, acceptance criteria and technical specificationsManage end-to-end product lifecycle from ideation through development, testing, launch and optimizationCoordinate sprint planning, backlog grooming, and cross-functional alignment using Agile methodologiesOversee QA and UAT processes to ensure product quality and reliability Operations and Service Delivery Management:Develop and implement operational processes for the ongoing management and support of the E-Services PlatformWork with Operations and Customer Support to monitor platform uptime, performance and incident resolutionCollaborate with IT and Infrastructure teams to ensure system scalability, redundancy and securityEstablish standard operating procedures (SOPs) for service deployment, updates and customer onboardingDrive process improvement initiatives to increase efficiency, reduce manual tasks and enhance service qualityManage vendor and third-party integrations to maintain service continuity and operational complianceSupport capacity planning, resource allocation and SLA performance trackingEnsure strong data governance, reporting accuracy and operational transparency across teams Stakeholder Management and Collaboration:Act as the primary liaison between operations and other internal departmentsCommunicate progress, ri
https://www.executiveplacements.com/Jobs/P/Product-Operations-Manager-1253497-Job-Search-01-20-2026-02-00-18-AM.asp?sid=gumtree
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