Business Analyst

Job Summary:

We are seeking a skilled Business Analyst with BSS experience to support the analysis, documentation, and delivery of telecom business solutions. The successful candidate will bridge the gap between business stakeholders and technical teams, with a strong focus on CRM, billing, and customer lifecycle management systems.

Key Responsibilities:

• Gather, analyze, and document business and system requirements related to BSS components.
• Work closely with stakeholders across billing, CRM, and order management domains.
• Define user stories, use cases, process flows, and business rules.
• Collaborate with developers, testers, and architects to ensure solution alignment.
• Support UAT and change management processes.

Requirements:

• 3+ years of experience as a Business Analyst in telecom, with hands-on BSS exposure.
• Strong knowledge of BSS domains (billing, CRM, mediation, order management).
• Experience with tools like JIRA, Confluence, and BPM tools.
• Excellent communication, stakeholder engagement, and documentation skills.
• Familiarity with Agile/Scrum methodologies.