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Service Desk Analyst (L1) Deliver top-tier first-line IT support in a dynamic, customer-focused environmentIT Support | Johannesburg | Full-Time | 08:30 18:00 BST (Shift Rotation)About Our Client Our client is a growing technology services provider committed to delivering responsive, high-quality IT support to businesses across various sectors. With a collaborative culture and a dedication to continuous improvement, they take pride in fostering a supportive environment for both clients and team members. Their Johannesburg office is key to supporting clients worldwide, ensuring seamless and proactive service delivery.The Role: Service Desk Analyst (L1) As a Service Desk Analyst (L1), youll be the first point of contact for end-users requiring technical support. Your role is to ensure fast and effective resolution of common IT issues, escalate complex matters to senior support tiers, and deliver a consistently excellent service experience. This is a customer-facing position ideal for someone eager to grow their IT support career in a fast-paced environment.Key ResponsibilitiesProvide first-line support to clients via phone, email, and remote access toolsTroubleshoot and resolve issues across desktop, server, network, and cloud systemsLog, manage, and follow through on support tickets to resolution or escalationMaintain professional, clear, and friendly communication with all end-usersAssist with software licensing, procurement queries, and general IT guidanceCreate and maintain technical documentation and internal knowledgebase articlesSet up and configure desktops, laptops, printers, and other hardwareAbout You12 years of experience in an IT support role (MSP experience is a bonus)Strong knowledge of Windows 10/11 and macOSProficient in Microsoft 365 and Google WorkspaceUnderstanding of TCP/IP, DNS, DHCP, and Active DirectoryLogical problem-solver with strong troubleshooting skillsCustomer-oriented with a clear and professional phone mannerAble to manage and prioritise tasks independentlyFlexible, proactive, and a reliable team playerThis is a great opportunity for a junior IT professional looking to deepen their support experience while working with a highly skilled team across global clients.
https://www.jobplacements.com/Jobs/S/Service-Desk-Analyst-L1-1200040-Job-Search-7-3-2025-10-06-14-AM.asp?sid=gumtree
9mo
Job Placements
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Employer DescriptionLeading Sage Business PartnerJob DescriptionDuties and responsibilitiesImplementing Sage IntacctManage projectsTraining new Intacct consultantsAssisting with sales proposals and sales demosAct as a liaison and engage with external stakeholders for the timeous completion ofConfigure, maintain, and support client Sage solutions within agreed timelinesResponding to and resolving Sage support queriesPrepare and engage in team statusRun demos for prospects, develop presentationsQualificationsBCom, BSc degree with Financial or AccountingSage Intacct CertificationSkillsSage Intacct implementation and support experienceProject Management experienceThe applicant must be a responsible person an
https://www.jobplacements.com/Jobs/T/TJ-16761-SAGE-INTACCT-IMPLEMENTATION-CONSULTANT-1218491-Job-Search-4-7-2026-4-47-11-AM.asp?sid=gumtree
19h
Job Placements
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End User Support Person needed for a law firm based in Pretoria East. Key ResponsibilitiesProvide first-line support to users for desktops, laptops, printers, mobile devices, email, and standard business applications.Log, track, and manage support requests through the helpdesk or ticketing system.Diagnose and resolve technical issues remotely and on-site.Escalate unresolved or complex issues to second-line support, vendors, or system administrators where necessary.Install, configure, and maintain computer hardware, software, and peripheral devices.Set up new user accounts, devices, and access rights in accordance with company procedures.Assist users with password resets, account lockouts, and access-related issues.Support Microsoft 365, Windows, Teams, Outlook, printers, scanners, and common office applications.Perform routine maintenance, updates, and software installations.Ensure that all equipment is correctly recorded in the asset register.Provide user training and basic guidance on systems and applications.Maintain accurate documentation of incidents, resolutions, and IT procedures.Assist with workstation setups, office moves, and onboarding of new employees.Monitor recurring issues and report trends to management.Follow IT security, backup, and data protection procedures.Maintain a professional, courteous, and service-oriented relationship with users.Send CV plus Payslip ASAP.
https://www.jobplacements.com/Jobs/E/End-User-Support-Person-Pretoria-1274542-Job-Search-03-23-2026-10-38-30-AM.asp?sid=gumtree
19h
Job Placements
1
Network Cabling TechnicianSupport structured cabling installations and data centre environments.Sandton, JHB | R12,000 R16,000About Our ClientThe company operates within the infrastructure and technical services environment, delivering network cabling and connectivity solutions. Their work includes installations within high-standard environments such as data centres, requiring compliance, precision, and technical expertise.The Role: Network Cabling TechnicianThis role focuses on the installation and support of structured cabling systems. The position exists to provide hands-on technical experience and adherence to installation standards while working within controlled environments such as data centres.Key ResponsibilitiesDemonstrate 34 years experience in network cabling installations.Install and maintain structured cabling systems.Work within data centre environments in line with required standards.Ensure installations meet quality and compliance requirements.Support troubleshooting and fault resolution.Follow safety and operational procedures on-site.About You34 years experience in network cabling.Brand certifications such as Molex, CommScope, or similar.Valid drivers license.Clear criminal record.Strong attention to detail and ability to follow technical standards.Ability to work on-site and within structured environments.
https://www.jobplacements.com/Jobs/N/Network-Cabling-Technician-1278048-Job-Search-4-7-2026-3-42-41-AM.asp?sid=gumtree
19h
Job Placements
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