Operations Manager

QUALIFICATIONS & EXPERIENCE

• Degree or Diploma in Operations Management, Training & Development, or equivalent.
• Project Management Certificate or similar advantageous.
• Strong understanding of L&D and compliance frameworks.
• Minimum 3 years in an operations leadership role; ideally within training sector.
• 58 years in operational optimisation or project implementation.
• Familiarity with QCTO/SETA/NQF compliance and training delivery systems.
• Experience in digital transformation, innovation, and process improvement.

COMPETENCIES & SKILLS
· Good computer literacy and typing skills
· Excellent telephone etiquette
· Teamwork and Collaboration skills
· Friendly demeanor
· Strong customer service skills
· High level of accuracy in data capturing
· Proactive and able to use own initiative with sound ability to prioritize workload
· Organizational and problem-solving skills
· Proficient of email, excel and word
· Be flexible and able to work in an ever changing, pressurized environment
· Able to juggle various administrative tasks in a timely manner
· Knowledge of compliance standards and regulations, particularly regarding SETA/QCTO, and learner recruitment is an added advantage
· Strong communicator, able to convey important information to coworkers, superiors and job candidates
· Ability to handle sensitive and confidential information with discretion
· Strong Administration skills
· Attention to detail
· Ethical and trustworthy
· Excellent communication skills
· Hard working
· Listening carefully to fully answer questions and address concerns and queries
· Speak clearly/Professionalism
· Ability to interpret CVs to outline qualifications

DUITES & RESPONSIBILITIES
The duties include the following:

Strategic Operational Leadership & Alignment

• Lead day-to-day operations across functional units (Training Delivery, ETQA, Facilities, Administration).
• Translate strategic objectives into executable operational plans.

Programme/Service Delivery Oversight

• Oversee execution of training and service contracts
• Ensure Campuses readiness and resourcing of all operational elements (venues, PPE, tools, facilitators etc).
• Monitor training delivery data and KPIs, adjusting tactics to avoid delays or non-compliance.
• Drive consistent quality and
  
  https://www.executiveplacements.com/Jobs/O/Operations-Manager-1199689-Job-Search-07-02-2025-10-09-20-AM.asp?sid=gumtree