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Results for it support agent in "it support agent" in Jobs in Higgovale in Higgovale
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Job Description: Oversee and coordinate core OTC billing activities within the shared services environmentEnsure smooth end-to-end billing operations in collaboration with regional and agency teams, including workflow, queries, and ticket handlingIdentify inefficiencies in billing processes and propose practical improvementsMaintain and update process documentation, including responsibilities and regional variationsStep in for the OTC Manager when required to ensure operational continuitySupport team engagement through coaching, guidance, and skills developmentProvide technical and process-related support to team members as neededDrive a collaborative, service-focused mindset across the billing functionAssist with continuous improvement and automation initiatives to enhance efficiency and controlSupport alignment with group standards, systems, and process compliancePerform control reviews and assist with internal and external audit requirementsAct as the main billing contact for stakeholders and support cross-team initiatives and ad hoc projectsSkills & Experience: Minimum 5 years of experience in a similar positionGreat management experienceQualification:Degree, diploma or certificate similar plus experienceContact BRITNEY HATTINGH on
https://www.jobplacements.com/Jobs/O/OTC-Billing-Lead-1280596-Job-Search-04-14-2026-04-14-41-AM.asp?sid=gumtree
8h
Job Placements
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Your duties will include, but are not limited to:Oversee and coordinate core OTC billing activities within the shared services environment.Ensure smooth end-to-end billing operations in collaboration with regional and agency teams, including workflow, queries, and ticket handling.Identify inefficiencies in billing processes and propose practical improvements.Maintain and update process documentation, including responsibilities and regional variations.Step in for the OTC Manager when required to ensure operational continuity.Support team engagement through coaching, guidance, and skills development.Provide technical and process-related support to team members as needed.Drive a collaborative, service-focused mindset across the billing function.Assist with continuous improvement and automation initiatives to enhance efficiency and control.Support alignment with group standards, systems, and process compliance.Perform control reviews and assist with internal and external audit requirements.Act as the main billing contact for stakeholders and support cross-team initiatives and ad hoc projects.Skills & Experience: Minimum 5 years of experience in a similar positionGreat management experience Qualification:Degree, diploma or certificate similar plus experienceConnect with us on
https://www.jobplacements.com/Jobs/O/OTC-Billing-Lead-1279848-Job-Search-04-10-2026-10-15-11-AM.asp?sid=gumtree
2d
Job Placements
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Role OverviewWe are seeking lively, detail-oriented, and experienced Customer Service / FICA Agents to provide exceptional customer support on our online trading platform while ensuring full compliance with FICA and AML requirements. This role is client-facing and compliance-focused, requiring strong communication skills, accuracy, and the ability to work efficiently in a fast-paced environment.Key ResponsibilitiesCustomer Service & Platform SupportProvide prompt, professional customer support via multiple communication channels.Assist clients with platform navigation, trading processes, and basic technical queries.Resolve customer complaints efficiently and ensure high levels of client satisfaction.Maintain accurate records of customer interactions and transactions.Stay informed on platform updates, system changes, and relevant market trends.Maintain strict customer confidentiality at all times.FICA & Compliance ResponsibilitiesConduct client identification and verification (KYC), including the collection and verification of required documentation (ID, proof of address, source of funds, etc.).Ensure all FICA verification is completed prior to onboarding or transaction finalization.Perform ongoing client monitoring in line with regulatory requirements.Identify and report suspicious or unusual transactions related to potential money laundering or terrorist financing to the Financial Intelligence Centre (FIC).Accurately record and report discrepancies identified during the verification process.Maintain proper record-keeping of client documentation and transactions in accordance with FICA requirementsMinimum Requirements:Matric / High School qualification (required).Minimum 12 years customer service experience (call centre, financial services, or client-facing roles preferred).Excellent verbal and written communication skills in English (additional languages are advantageous).Strong problem-solving, multitasking, and analytical skills.High attention to detail and accuracy, particularly in compliance-related work.Computer literate with working knowledge of MS Office and CRM/customer service systems.Basic understanding of financial regulations (FICA/AML knowledge advantageous; training will be provided).Ability to work rotational shifts
https://www.jobplacements.com/Jobs/C/Customer-Service-Agent-1254837-Job-Search-04-04-2026-00-00-00-AM.asp?sid=gumtree
1d
Job Placements
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Key ResponsibilitiesDialer & Systems ManagementConfigure, monitor, and optimize predictive, progressive, and preview dialer campaigns.Maintain and manage our dialer platform and support in the use of client platforms.Analyze contact strategies and list management to ensure efficient data utilization and right-party contact optimization.Collaborate with IT to maintain system integrity, data flow, and integration with CRM and reporting tools.Operational OversightOversee dialer operations for teams in South Africa, the UK, and the Netherlands, ensuring alignment of performance standards and compliance frameworks.Work closely with operations managers, workforce planning, and quality assurance to maximize productivity and conversion rates.Provide real-time campaign performance monitoring, troubleshooting, and issue resolution.Reporting & AnalyticsProduce daily, weekly, and monthly reports on campaign performance, contact rates, and agent productivity.Use data-driven insights to recommend strategy adjustments and improve KPIs (e.g. contact rate, conversion, occupancy).Forecast and model dialer activity to support capacity planning and resource allocation.Compliance & GovernanceEnsure dialer operations adhere to all regulatory and compliance standards, including GDPR, Ofcom regulations (UK), and local data protection laws.Implement controls to prevent misuse of data and maintain customer confidentiality.Team Leadership & DevelopmentLead and support a team of Dialer Analysts across regions.Provide co
https://www.jobplacements.com/Jobs/D/Dialer-Manager-1280624-Job-Search-04-14-2026-04-17-36-AM.asp?sid=gumtree
8h
Job Placements
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Key Responsibilities:Maintain accurate electronic filing systems for all quotes, invoices, compliance documents, and condition reportsUpdate and manage property portfolio information, including rental schedules and valuationsLog, track, and follow up on property-related and municipal incidentsManage tenant-reported maintenance issues from initial logging through to resolutionAssess maintenance responsibility in line with lease agreements and communicate outcomes to tenantsCoordinate contractors, schedule site visits, and ensure timely execution of maintenance workLiaise with tenants, contractors, and portfolio managers to ensure clear communication and workflow alignmentObtain, review, and submit quotes for approval, ensuring all supporting documentation is accurate and completeMonitor maintenance and project progress, conduct follow-ups, and ensure quality and completion standards are metCoordinate maintenance projects, including scheduling, site meetings, inspections, and final sign-offArrange planned maintenance and annual service schedules, ensuring all work is completed as requiredVerify invoices against work completed, resolve discrepancies, and submit for authorisationSupport supplier payment processes, including tracking, reconciliation, and correction of invoice errorsCapture and maintain budget and cost tracking information related to maintenance and projectsAssist with health and safety documentation and contractor appointment processesManage insurance claims related to maintenance, from submission through to resolution and paymentCoordinate inspections, snag lists, and annual condition reports, ensuring all required actions are completedSchedule and manage diaries, appointments, and contractor access to propertiesArrange day-to-day operational requirements, including cleaning, materials, and maintenance-related logisticsSupport accounts with maintenance recoveries and act as liaison between tenants and internal teamsProvide ongoing administrative and operational support to Portfolio Managers and the wider teamRequirements:Minimum 35 years experience in property administration & maintenance coordinationMatric / Grade 12 with own transportExperience working with invoicing, budgets, and cost tracking
https://www.jobplacements.com/Jobs/P/Property-Maintenance-Administrator-1280204-Job-Search-04-13-2026-04-29-35-AM.asp?sid=gumtree
8h
Job Placements
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CALLFORCE BPO is looking for a receptionist to provide professional front desk support, manage office visitor traffic, assist with general administrative tasks, and create a welcoming environment for clients, vendors, and employees in a fast-paced BPO setting.Key Responsibilities:Greet visitors, staff, and clients warmly and professionally upon arrival.Manage the front desk and operate the switchboard – direct calls to relevant departments or take accurate messages.Monitor visitor logbooks and issue visitor badges according to company policy.Maintain a clean, organized, and presentable reception area.Handle incoming and outgoing mail, couriers, and deliveries.Provide general administrative support including scanning, filing, document preparation, and booking meeting rooms.Assist HR or facilities with onboarding, desk allocation, or staff requests as needed.Coordinate refreshments and setup for client visits or internal meetings.Maintain confidentiality of sensitive business or HR-related information.Support team morale with a professional and approachable attitude.Minimum Requirements:Education:Matric / Grade 12 (required)Office Administration or Secretarial Certificate (advantageous)Experience:Minimum 1 year experience as a receptionist, front desk agent, or admin assistant (BPO or corporate environment preferred)Experience with multi-line switchboards and front desk management tool
https://www.jobplacements.com/Jobs/R/Receptionist-1199488-Job-Search-07-02-2025-02-00-16-AM.asp?sid=gumtree
9mo
Job Placements
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Key Responsibilities:Maintain accurate electronic filing systems for all quotes, invoices, compliance documents, and condition reportsUpdate and manage property portfolio information, including rental schedules and valuationsLog, track, and follow up on property-related and municipal incidentsManage tenant-reported maintenance issues from initial logging through to resolutionAssess maintenance responsibility in line with lease agreements and communicate outcomes to tenantsCoordinate contractors, schedule site visits, and ensure timely execution of maintenance workLiaise with tenants, contractors, and portfolio managers to ensure clear communication and workflow alignmentObtain, review, and submit quotes for approval, ensuring all supporting documentation is accurate and completeMonitor maintenance and project progress, conduct follow-ups, and ensure quality and completion standards are metCoordinate maintenance projects, including scheduling, site meetings, inspections, and final sign-offArrange planned maintenance and annual service schedules, ensuring all work is completed as requiredVerify invoices against work completed, resolve discrepancies, and submit for authorisationSupport supplier payment processes, including tracking, reconciliation, and correction of invoice errorsCapture and maintain budget and cost tracking information related to maintenance and projectsAssist with health and safety documentation and contractor appointment processesManage insurance claims related to maintenance, from submission through to resolution and paymentCoordinate inspections, snag lists, and annual condition reports, ensuring all required actions are completedSchedule and manage diaries, appointments, and contractor access to propertiesArrange day-to-day operational requirements, including cleaning, materials, and maintenance-related logisticsSupport accounts with maintenance recoveries and act as liaison between tenants and internal teamsProvide ongoing administrative and operational support to Portfolio Managers and the wider teamRequirements:Minimum 35 years experience in property administration & maintenance coordinationMatric / Grade 12 with own transportExperience working with invoicing, budgets, and cost tracking
https://www.jobplacements.com/Jobs/P/Property-Maintenance-Administrator-1280202-Job-Search-04-13-2026-04-29-35-AM.asp?sid=gumtree
8h
Job Placements
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Reporting to the Customer Service Team Lead and Operations Manager, the Customer Service Agent will provide professional support to customers across multiple channels while assisting with account verification (FICA), deposits, withdrawals, and general account queries.Key ResponsibilitiesProvide telephonic, email, live chat and WhatsApp support to customersAct as a liaison between customers and internal departmentsAssist customers with account queries, complaints, billing, cancellations and general enquiriesAssist customers with placing bets, refunds and cancellationsGuide customers through the website and mobile platformRegister new customers and activate accountsVerify customer information and perform FICA verification and compliance checksAccurately capture and update customer and payment informationManage customer deposits and withdrawal requestsAssist customers with withdrawal procedures, requirements and timelinesInvestigate and resolve withdrawal queries, such as delayed or declined withdrawalsLiaise with Finance, Risk and Trading departments to resolve customer queries and ensure withdrawals are processed timeouslyEscalate priority or unresolved queries to relevant departmentsLog website/system errors and report technical issuesInform customers of promotions, deals and new offersDeliver onboarding scripts and explain promotional terms where requiredFollow up on customer queries where necessaryOpen, update and close customer interaction recordsAssist with customer satisfaction reporting and feedbackStay up to date with system, policy and product changesLiaise with the software providers support where necessaryRequirementsMatric / Grade 1212 years customer service or call centre experience in online gaming Previous online gaming/betting experience requiredStrong communication and customer service skillsHigh level of integrity and confidentialityAbility to work rotational shiftsInterest in sports and online gaming is advantageousMust live in Cape Town / Century City or be able to commute
https://www.jobplacements.com/Jobs/C/Customer-Service-Agent-Online-Gaming-1277583-Job-Search-04-02-2026-04-05-33-AM.asp?sid=gumtree
11d
Job Placements
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Office AdministratorJoin a thriving promotional and branding agency as a seasoned, forward-thinking thinker who anticipates needs. Woodstock, Cape Town. Salary: R15 000 R20 000 (Dependent on experience).About Our ClientOur client is a thriving promotional and branding agency based in Woodstock. The company operates as a machine that requires operational foresight and industry-specific administrative support to maintain project flow.The Role: Office AdministratorThe purpose of this role is to serve as a forward-thinking administrator who anticipates needs before they arise to ensure the business never stops. It contributes to the company by managing financial workflows, providing executive support to the Managing Director, and maintaining systems management. The main focus areas include costing estimates, invoicing, and calendar ownership within the promotional and branding industry.Key ResponsibilitiesApply 58+ years of administrative experience specifically from the promotional, branding, or creative industries.Handle daily costing estimates, invoicing, and basic financial tracking.Take full ownership of the Managing Directors calendar and scheduling.Utilize Google Sheets including formulas to manage cost templates and project flow.Maintain operational foresight to ensure the machine never stops.Operate Xero for financial administration.About You58+ years of administrative experience in the promotional, branding, or creative industries.Proficiency in Google Sheets and formulas.Valid drivers license and own reliable vehicle.Mature, highly organized professional with high-level foresight.Ability to work independently.Previous exposure to Xero.
https://www.jobplacements.com/Jobs/O/Office-Administrator-1279018-Job-Search-4-9-2026-5-30-20-AM.asp?sid=gumtree
4d
Job Placements
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Are you driven, confident, and looking for an opportunity to earn income while making a real impact in your community? Join Falcon Legal Retainer as an Independent Sales Agent and help individuals and businesses access affordable legal protection.About the Role
We are expanding our Legal Services Department and seeking motivated individuals to promote our legal retainer services. This is a commission-based opportunity with excellent earning potential and growth.Earnings & Commission
Earn R225 – R300 per paid client
Daily target: Minimum 2 clients
Weekly earning potential: R2,250 – R3,000+Key Responsibilities
Promote and sell legal retainer packages
Engage with potential clients (online/offline)
Build and maintain client relationships
Meet daily and weekly sales targetsRequirements
Age 18+
Strong communication skills
Sales confidence and people skills
Self-motivated and target-driven
Smartphone with WhatsApp
Passion for community empowermentWhat We Offer
Full training provided (no experience required)
Flexible working structure
Opportunity to grow within the legal services space
Meaningful work helping people access legal support
How to ApplySend your CV to: falconlegalretainer@gmail.com
8d
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