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Results for social worker in "social worker" in Jobs in South Africa in South Africa
1
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Minimum requirements: MatricPrevious sales, or customer support experience will be an advantageStrong communication and interpersonal skills to effectively engage with candidates and clients.Exceptional negotiation and persuasion abilities to secure the best outcomes for all stakeholders.Excellent time management skills with the ability to prioritize multiple tasks.A proactive and resilient mindset, always striving to achieve success.Proficient computer skillsA passion for building relationships and helping people achieve their career goals.Responsibilities:Develop and maintain strong relationships with both candidates and clients.Identify potential candidates through various sourcing techniques such as networking, job boards, referrals, and social media platforms.Screen and interview candidates to assess their qualifications, skills, and cultural fit.Match candidates with suitable job opportunities and present them to clients.Manage the end-to-end recruitment process, from initial contact to offer negotiation and onboarding.Act as a trusted advisor to clients, providing guidance on market trends, talent acquisition strategies, and industry best practices.Reaching daily KPIâ??s and monthly targetsMaintain accurate and up-to-date records in our applicant tracking system.Stay abreast of industry developments, employment legislation, and market trends.We believe that work should be both productive and enjoyable. At our company, we celebrate the successes, embrace each others quirks, and create an environment where everyone can thrive. If you are ready to take charge of your career and help others do the same, apply today and join our fantastic team of Recruitment Consultants!Consultant: Natasha Bester - Dante Personnel Midrand
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzE5NTA2MF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1812358&xid=1109_195060
1d
Midrand
1
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Build and maintain positive relationships with clients.Craft communication strategies on both campaign and annual basis and can also develop messaging frameworks that is able to get desired response from customers in market.Develop and optimize new approaches to customer acquisition and conversion through all types of digital mediaExecute, manage, and measure digital marketing campaigns across paid social and display platformsMaintain accounts, manage daily and monthly budget caps, and performance against KPIs and provide recommendations to clientsA solid understanding and considerable practical experience is required in digital marketing including paid digital media advisory and understanding, SEO, social media, technology and tracking and reporting tools.Solid understanding of digital marketing strategy and the ability to communicate digital marketing processes clearly.Collaborative, innovative and flexible across multiple projects.Understand and provide insights into cross device behaviour, and be an expert in digital media across desktop and mobile.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80Mjg3NzUwMTQ1P3NvdXJjZT1ndW10cmVl&jid=1732506&xid=4287750145
2d
Johannesburg CBD
1
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Duties:
Office Administration support to Sales & Events departmentSecretarial duties including drafting correspondence, typing, maintaining filing system, organizing diary with internal & external meetings with relevant people.Dealing with incoming correspondence, answer and respond or re-direct items wherever appropriate.Assisting with events/project administration (PPT, communication, booking enquiries)Prepare and collate high quality PowerPoint and other presentationsSpecial projects and deadlines assigned including coordinating design work and projects for sales materials and events like invitations, PowerPoint templates, videos, etc.Coordinating of promotions, rewards & recognition programmer giftsEvent support & coordinating of gifts, hampers & handoutsProvide support with events during and after hours/weekendsAssisting the department with daily activities consultant/event enquiries and monthly reports.
Requirements:
Honest, trustworthy & discreetCreative and social media savvyA grade 12 qualification is a prerequisite and any relevant studies (secretarial and/ similar) will be an advantageStrong organisational and time management skillsAbility to communicate effectively in both Afrikaans and EnglishAbility to deal with variety of people in a customer orientated, friendly mannerA high level of experience in diary/meeting and office itinerary managementAbility to work independentlyStrong computer skills on off office administrative packages (incl. Outlook, MS word, Excel, PowerPoint, Zoom)Ability to agree and achieve deadlines and function in stressful environmentAbility to prioritize tasks and deadlinesAn interest in the event/marketing/liaison field would be a definitive advantageFlexibility in respect of time and mobilityValid driver’s license
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMTk5MTA4MTEzP3NvdXJjZT1ndW10cmVl&jid=371175&xid=1199108113
2d
City Centre
1
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Is responsible for enhancing Cash Flow Capital’s brand awareness within the digital space as well as ensuring all branding is consistent and effective.
KEY PERFORMANCE AREAS
Responsible for digital design and consumer experiencesAssisting CFC to drive growth in its brands and product linesAssisting with the development and design of branding and marketing campaignsCreating monthly social media designs and Google designs for all group brandsEnsuring that CFC’s vision and mission are communicated through all platformsEnsuring that branding is consistent across advertising and campaigns.Assisting with website design and developmentAssisting in the monitoring of market trends, research consumer markets and competitors’ activitiesParticipating in monthly marketing strategy meetingsConceptualising and producing video advertising materials and campaignsDesigning monthly client mailers on MailchimpDesigning an internal staff newsletterDesign and ordering of business cards for employeesDesign and supplying employees with email signaturesDesign of additional mailers and wise stamp email signature marketingDesigning print media and sourcing relevant suppliers for company brandingDesign work as required by internal company departmentsManaging the overall presence and brand strategy of SisizanaProducing the monthly social media content copywriting for Sisizana
CORE COMPETENCIES
Strong design and creative skill setKnowledge of design packages - specific adobe cloudAbility to build relationshipsGood time management and planning skillsGood verbal and written English communication skillsAbility to prioritise workload and meet deadlinesExcellent attention to detailAdaptabilityWell versed in MS Office Suite, G Suite, Adobe Suite and MailchimpSelf-motivation
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zOTUwMDUyMzc4P3NvdXJjZT1ndW10cmVl&jid=1515719&xid=3950052378
2d
City Centre
1
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PURPOSE OF THE JOBPromoting and marketing the products and services of First Orion through websites, graphics, video,animation, and other multimedia projects. You will help educate and engage prospects and customersthrough useful, user-friendly digital and interactive content. You will also play an integral part in takingFirst Orion’s marketing content to the next level, across all digital platforms.
HIGH-LEVEL JOB OBJECTIVESGenerates high quality, engaging and visual content (graphics, videos, animation, websites)that drives conversations through the creation of targeted multi-media content from conceptto execution for all platforms and audiencesDesign graphical and animation assets to create brand awareness and drive sales growthCreate concepts and execute graphics and motion designs based on data and performancePlans and develops video content of all formats (words, videos, animation, audio, graphics,presentations, webinars etc.)Utilize creative copywriting skills to write and support short-form copy creation for digitalads, emails, websites, and moreWork closely with design leadership to help define, develop and maintain design systemsWork with marketing teams to gather insights on content performance and constantly testnew ways to improve conversation and generate qualified leadsCollaborate with product management and engineering to define and implement innovativesolutions for the product direction, visuals, and experienceConceptualize original ideas that bring simplicity and user-friendliness to complex design roadmapsCreate wireframes, storyboards, user flows, process flows and site maps to effectively communicate interaction and design ideasServe as a reliable point-of-contact for content contributors and leaders across First OrionPerform research on current benchmark trends and audience preferencesUnderstand First Orion’s products and servicesContinuously learn new technologies and techniques, including staying up-to-date with the latest design and social trendsOther interactive media duties as needed/requested.
Level of tertiary education
· Grade 12
Job–related work experienceExperience in digital design with motion graphicsKnowledge of concept development and production experience for creative content (i.e. graphicdesign, photography, video production, web development, motion graphics, digital art, andanimation)Adobe Creative Suite experience, including Photoshop, Sketch, InDesign, Illustrator, and InVision
Experience in digital design with motion graphics
Job KnowledgeComfort producing content about more technical topicsSolid understanding of best practices with digital andsocial deliverablePro-active approach to problem-solving w...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNjg3NTczNDkzP3NvdXJjZT1ndW10cmVl&jid=1156158&xid=1687573493
2d
Higgovale
1
Unsere Kunde zählt seit 28 Jahren zu den führenden Kommunikations- und Marketingagenturen der internationalen Tourismusbranche.
Von Ihren Standorten in Frankfurt am Main beraten Sie Kunden in Sachen Markenkommunikation.
Sie pflegen beste Kontakte zu Medien und Influencern sowie Partnern aus Politik, Wirtschaft und Industrie, Botschaften und Konsulaten.
Zu Ihren Leistungen gehören Marketing, Social /Digital Media Marketing und (Travel) Trade Relations.
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Deine Aufgaben:?·
Führung des Trade TeamsPro- aktive Kunden Akquise, New Business Development, Projektentwicklung
Betreuung von Tourismus und Lifestyle KundenErstellung von Marketing-Konzepten, Content-Strategien und Monitoring der Maßnahmen?·Themenrecherche und Ver...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80NTg0NjIwMDU/c291cmNlPWd1bXRyZWU=&jid=1418191&xid=458462005
2d
Musina / Messina
1
PURPOSE OF THE JOB
Assist with all media and design assets needed in the Marketing Department according to company CI guidelines. Work alongside the Marketing Manager and Senior Copywriters to brainstorm, plan and execute marketing campaigns, ads, videos and social media content. Assist other departments with marketing collateral, presentations, training material and documentation.
HIGH-LEVEL JOB OBJECTIVES
Conceptualise, design, build and maintain the company website and resource sites.Conceptualise, design and create animated Google display banners and digital/social media ads according to the correct specifications.Working with a range of media, including photography, to create video content for digital and social media platforms.Update and create “how-to” tutorial videos of the company product.Storyboarding of video ads and company sales videos.Create and animate sales presentations.Create and design company product brochures, documentation and any other company collateral.Design print and event stand assets according to the correct specifications and size.Design and build emails in our product for different audiences.Collaborate and oversee briefs and design assets from outsourced suppliers.Advise and collaborate with all teams within the company.
Requirements
Level of Education
Level of tertiary education Essential/ Desirable
Diploma/Degree in Multi-Media Design or similar. Essential
Job - Related Work Experience
Minimum 10-12 years’ experience as a multi-media designer.Design experience in (but not limited to): website, blog and articles, display and social media advertisements, newsletters, sales and marketing brand collateral, digital and print banners, eBooks, Infographics.Strong portfolio showcasing design experience in various traditional and digital elements.
Essential Knowledge
Mircrosoft Office Suite (Excel, Word, PowerPoint) Intermediate
Adobe Photoshop Advanced
Adobe Illustrator Advanced
Adobe InDesign Advanced
WordPress Website Intermediate
Proficient understanding of responsive design and cross-browser/email client compatibility Advanced
Desirable Knowledge
HTML KnowledgeAdobe AnimateVideo editing in Premier ProPhotographyAdobe LightroomAn interest in and awareness of emerging trends in technology, advertising, and culture to inspire ground-breaking, innovative, and culturally relevant creative ideas
Essential Job Skills
Creative thin...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNjA0MzU3MjM5P3NvdXJjZT1ndW10cmVl&jid=1515045&xid=1604357239
2d
Johannesburg CBD
1
SavedSave
JOB BRIEF
We are looking for a Talent Acquisition Lead to design and implement recruiting strategies for our SA operations.
Roles and Responsibilities include:
Building talent pipelinesLeading all sourcing strategiesManaging external partnerships with colleges, job boards, agencies and HR software vendors
RESPONSIBILITIES
Build talent pipelines for current and future job openingsLead all sourcing strategiesManage external partnerships with colleges, job boards, agencies etc.Implement online and offline employer branding activitiesPrepare and review annual recruitment budgetOversee all stages of candidate experience (including application, interviews and communication)Forecast hiring needs based on business growth plansManage, train and evaluate team of recruitersParticipate in and host recruitment events to drive awareness of our companyDevelop a network of potential future hires (e.g. past applicants and referred candidates)Measure key recruitment metrics, like source of hire and time-to-hire, quality of hire etc.
SKILLS REQUIRED
Proven work experience as a Talent Acquisition Lead or similar roleDemonstrable experience managing full cycle recruiting and employer branding initiativesSolid understanding of sourcing techniques and tools (e.g. social networks, industry sources etc)Hands-on experience with Applicant Tracking Systems (ATSs) and HR databasesGood team-management abilitiesExcellent communication skills with the ability to foster long-term relationships (with internal teams, external partners and candidates)
This is an office-based role.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNjcwNDk0NzYwP3NvdXJjZT1ndW10cmVl&jid=1260985&xid=3670494760
2d
Higgovale
1
SavedSave
This is a full-time position.
Office hours 8am to 5pm.
Job description
The ideal candidate will have strong creative skills and a portfolio of work which demonstrates their passion for packaging, product manuals, illustrative design, sales support and typography. This candidate will have experience in working with numerous different design platforms such as digital and print forms.
Responsibilities
Candidate will be responsible for packaging for:
Consumer productsPhotography (for internal, external and online needs)Website/e-commerce channel support
Job Duties
Meets Art Department work standards by following production, productivity, quality, and customer-service standards; resolving operational problems; identifying work process improvementsMeets Art Department cost standards by monitoring expenses; implementing cost-saving actionsFormulates art concepts (possibly supervising co-workers) engaged in executing layout designs for artwork and copy to be presented by visual communications mediaKeeps executive informed by reviewing illustrative material for presentationImplement restructuring and procedural methodology to organize and maintain art/image database for use of Art Department and Sales TeamReviews project production factors by studying budget, background information, objectives, presentation approaches, styles, and techniquesSelects and secures illustrative material by formulating basic layout design concept; conducting researchProduces illustrative material by assigning layout design concept to artists and photographers; directing development of design concepts into art layoutsPrepares layouts for printing by marking-up, pasting-up, and finishing layoutsObtains executive approval by presenting final layouts, story boards, and illustrations; responding to executive commentary and requestsImproves quality results by studying, evaluating, and re-designing processes; implementing changesUpdates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizationsEnhances art department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
Skills and Qualifications
Coordination, Creativity, Vision, Project Management, Product Management, Organization, Graphic Design Skills, Developing Creative Standards, Illustration Tools, Desktop Publishing Skills, Multimedia Content Development, Social Media Developer and Manager, Photography
Should you wish to apply, please email yo...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMjc1MTQ5MDMzP3NvdXJjZT1ndW10cmVl&jid=1307034&xid=1275149033
2d
Higgovale
1
Brief Job Description
Responsible for sales and guest service.
Responsibilities and Duties
Handling of safari requests on behalf of our client, received from repeat or recommended guests, via their website and social media channels, corporate & charitable partnersInspire potential clients with knowledge of East African properties and destinations by proactively engaging with clients, advising on itinerary routing, logistics a nd suitability of optionsCompile attractive tailor – made itineraries to match client expectations and budgetsEnsuring turnaround time targets are met/exceeded and attention to detail is paid to the itinerary at the quote, confirmation, and pre-travel stagesFollowing sales procedures as set out in the operating manualsFollow up with clients after a safari for feedback and encourage referralsWorking alongside the Sales Ops consultant throughout the sales and confirmation processCollaborative approach with Guest Services team to provide best-in-class guest serviceStrive to meet and exceed personal and team KPIs to meet company growth goals, including sharing best practices and ideas with the team on a proactive basisReport any errors or issues to you line manager immediately on discoveryProvide proactive support to colleagues in peak or leave timesContribute ideas, testing, and feedback to aid the continual improvement of systems including reservation systems, guest itineraries and others as requiredAttending all training that is offered and proactively growing your knowledge of the company by researching our products (as well as that of 3 party suppliers) and the countries in which we operate to continuously strengthen you knowledge of these destinationsTaking a proactive and adaptable approach to learning in terms of sales skills, systems, processes and product knowledge
Requirements and Qualifications
Experience in and knowledge of East Africa safari – at least 5 years of experienceExperience in a retail sales role for an African inbound operator – at least 10 years of experienceSkilled in designing detailed and individualized quotes for itinerary requestsExcellent sales & customer service skills and the ability to close a sale and upsellExcellent communication skills (written/telephone), a service delivery mindset, and a strong customer service focus Target-orientated and experienced in delivering results in a performance-oriented and fast-paced sales environmentStrong administration and organizational skills with great attention to detail with a desire for continuous improvementExcellent time management skills with the ability to multitask and prioritize tasksProactive min...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNTA4NzY5MTgzP3NvdXJjZT1ndW10cmVl&jid=1470664&xid=2508769183
2d
Higgovale
1
SKILLS & EXPERIENCE REQUIRED
Experience in, and knowledge of East African safari sales – at least 5 years’ experienceExperience in a retail sales role for an African inbound operator – at least 10 years’ experienceSkilled in designing detailed and individualized quotes for itinerary requestsExcellent sales and customer service skills (written & telephone), a service delivery mindset and a strong customer service focusTarget orientated, and experience of delivering results in a performance oriented and fast paced sales environmentStrong administration and organizational skills with great attention to detail with desire for continuous improvementExcellent time management skills with the ability to multi-task and prioritize tasksProactive mindset and can-do attitudeExperience in handling demanding situations (e.g. complaints, last minute requests, changes whilst travelling)Experience in and willingness to handle issues outside of office hours when requiredSelf-starter and the ability to work independently as well as within a broader team setupEnergetic and eager to learn
SKILLS & EXPERIENCE ADVANTAGE
Strong sales & customer service skills (written & telephone)Knowledge of Business Sales Systems e.g. HubSpot
RESPONSIBILITIES & DUTIES
Handling of safari requests on behalf of the company received from repeat or recommended guests via the company’s website and social media channels, corporate and charitable partnersInspire potential clients with knowledge of East African properties and destinations by proactively engaging with clients, advising on itinerary routing, logistics and suitability of optionsCompile attractive tailor-made itineraries to match client expectations and budgetsEnsuring turnaround time targets are met/exceeded and attention to detail is paid to the itinerary at quote, confirmation and pre-travel stagesFollowing sales procedures as set out in the operating manualsFollow up with clients after a safari for any feedback and encourage referralsWorking alongside the Sales Ops consultant throughout the sales and confirmation processCollaborative approach with Guest Services team to provide best in class guest serviceStrive to meet and exceed personal and team KPIs to meet company growth goals, including sharing best practise and ideas with the team on a proactive basisReport any errors or issues to your line manager immediately on discoveryProvide proactive support to colleagues in peak or leave timesContribute ideas, testing and feedback to aid the continual improvement of systems including reservations system, guest itineraries and others as requir...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yODAzNDE1NzcxP3NvdXJjZT1ndW10cmVl&jid=1222475&xid=2803415771
2d
Higgovale
1
Scope of position
Customer Service Team Lead acts as the contact point for all team members hence excellent communication skills is required. You need to act proactively to ensure smooth team operations and effective collaboration. You will be responsible for supervising, managing and motivating team members on a daily basis by optimizing group dynamics and team composition. Ultimately, you should lead by setting a good example and engage the team to achieve the necessary KPIs.
Key responsibilities
To motivate, develop and mentor team members in a dynamically changing environmentDrive process performance to achieve and exceed SLA deliverablesLead and deliver complex client engagements that help identify, design and implement creative business solutions for the companyProvide excellent customer service and determine the needs of the client.Implement and oversee the quality of deliverables and manage team relationships effectively to ensure exceptional performanceManage Shrinkage, Productivity and control attritionManage dips in performance with adequate reinforcement plans proactivelyPeople management and associated responsibilities like performance and development managementAbility to communicate well and Manage relationships with internal and external contactsManage & delegate daily volumes within team and coordinate activities to ensure daily BAU delivery is in line to customer KPIsUnderstanding of processes run by team and ability to bring in improvements and efficiencies within operationsCreate a mode of operations to be adhered to by team members in order to maintain good routine and orderlinessConduct Team Huddles to discuss process updates, feedbacks and key focus points for the dayAnswer and manage client queries/complaints across LOBs, rectify issues and liaise with appropriate departments to handle complex issues in a bid to provide more effective solutionsAble to mentor team in process & quality parametersPerform Root Cause Analysis to identify key AFIs and create action plans / goals to improveProvide Direct Customer Support, answer live chats or/and social media from customers to provide quick resolution of issues and questions or may provide assistance to a team member.Create, Publish and Maintain operations related reports on timely mannerDiscover training needs and support in training to provide the necessary coaching on groundCollaborate with the different support groups – Recruitment, Training, Quality, HR, Workforce – to improve agent profiling and performanceAny additional ad hoc tasks that may contribute to a better service to the client or improvement to the KPIAdh...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMjI0ODI0ODAyP3NvdXJjZT1ndW10cmVl&jid=370510&xid=1224824802
2d
Johannesburg CBD
1
SavedSave
This is a full-time position.
Office hours 8am to 5pm.
Job description
The ideal candidate will have strong creative skills and a portfolio of work which demonstrates their passion for packaging, product manuals, illustrative design, sales support and typography. This candidate will have experience in working with numerous different design platforms such as digital and print forms.
Responsibilities
Candidate will be responsible for packaging for:
Consumer productsPhotography (for internal, external and online needs)Website/e-commerce channel support
Job Duties
Meets Art Department work standards by following production, productivity, quality, and customer-service standards; resolving operational problems; identifying work process improvementsMeets Art Department cost standards by monitoring expenses; implementing cost-saving actionsFormulates art concepts (possibly supervising co-workers) engaged in executing layout designs for artwork and copy to be presented by visual communications mediaKeeps executive informed by reviewing illustrative material for presentationImplement restructuring and procedural methodology to organize and maintain art/image database for use of Art Department and Sales TeamReviews project production factors by studying budget, background information, objectives, presentation approaches, styles, and techniquesSelects and secures illustrative material by formulating basic layout design concept; conducting researchProduces illustrative material by assigning layout design concept to artists and photographers; directing development of design concepts into art layoutsPrepares layouts for printing by marking-up, pasting-up, and finishing layoutsObtains executive approval by presenting final layouts, story boards, and illustrations; responding to executive commentary and requestsImproves quality results by studying, evaluating, and re-designing processes; implementing changesUpdates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizationsEnhances art department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
Skills and Qualifications
Coordination, Creativity, Vision, Project Management, Product Management, Organization, Graphic Design Skills, Developing Creative Standards, Illustration Tools, Desktop Publishing Skills, Multimedia Content Development, Social Media Developer and Manager, Photography
Should you wish to apply, please email yo...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNDQxNDU5MjkwP3NvdXJjZT1ndW10cmVl&jid=1307369&xid=1441459290
2d
Higgovale
1
Must have South Africa Citizenship or Permanent Residency
Hybrid working Model - 3 days Office / 2 days home
Job Description
An established International Contact Centre online gaming company in Cape Town CBD, is looking for a Portuguese-speaking Customer Service Agent to join their international team.
This exciting opportunity is ideal for the young professional, who wants to gain valuable experience in a multi-disciplinary environment, work with cutting edge technologies, while serving the European market in the online gaming industry.
Key Performance Areas:
Identify the needs of the end userAnswer chats, calls, and respond to emails in the Portuguese languageResearch required information using available resourcesManage and resolve customer complaintsProvide customers with product and service informationEnter and update customer information into systemIdentify and escalate priority issuesFollow up customer calls where necessary
Your duties will include but not limited to:
Promotion driven interventions, inbound (and/or outbound when required)Financial information, gaming advice, and review for additional offers, proactive value addsCustomer relationship building and management by maintaining customer notes and paying attention to customer cuesResponding promptly and interact effectively with casino customers via a different number of channels, namely calls, emails, webchats, social mediaYou will be required to stay abreast with customer centre SLAs as teamwork will be required to maintain and exceed the expectations set.Ensure that more complex customer issues are followed up and resolved in a timely manner (by following defined escalation path when required)
Knowledge and Skills:
Strong customer service skills; ability to create rapport with customers, via telephone, live-chat, and emailFluent in spoken & written English/Portuguese (mother tongue level)Strong communication skills (verbal and written) - especially empathy, active listening skills, with the ability to read between the linesExcellent organization, multi-tasking and time management skillsA proven ability to see problems through to their resolutionAn excellent history of attendance and adherence to work schedulesDemonstrated literacy in MS Office (Outlook, Word and Excel)Prioritize tasks in a busy environmentProven passion for customer service and excellent CRM skillsPro-active, organi...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MDQwNTI4MDgzP3NvdXJjZT1ndW10cmVl&jid=1316483&xid=4040528083
2d
Higgovale
1
SavedSave
Responsibilities:
Drafting eye catching job adverts and job descriptionsManaging all stages of the recruitment process, with direct involvement in CV sifting, assessment tasks and phone/face to face interviewsProactively sourcing and selecting candidates from various talent poolsManage internal application process and referral schemesManaging candidate application journey via CRMPartner with colleagues to promote hiring processes and deliveryNetworking among potential candidates for referralsTo find and address bottlenecks in recruitment processesDesign, plan and execute Advertising/Marketing campaigns (Social Media; LinkedIn; Job Portals)To stay updated on recruitment market trends relevant the company and feed back to key stakeholdersSharing recruitment campaign reports and learningsAnswering general queries and administration relevant to live campaignsPerform Reference/Verification checks for an external clientClient Account managementPipeline / Talent pool creation
Requirements
Candidate to be based in Cape TownAn extremely high level of motivation and driveExceptional communication skills - both written and verbalMeticulous levels of attention to detailHighly attuned interpersonal skillsConfidence and experience in making qualitative decisionsAbility to think outside the box and find hard to reach talentExceptional stakeholder management abilityIdeally previous experience hiring for IT/Software/Developer style rolesMinimum of 3 years’ work experience (Administrative/Recruiting/Marketing)Foreign Language skills advantageous but not required (European)Excellent computer skills (MS Office; Emailing; Internet; Social Media; CRM/Job Portals; LinkedIn)Advanced computer skills a plus – Google Ads; Web Design; SEO
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zOTMzODg5MzY1P3NvdXJjZT1ndW10cmVl&jid=1183434&xid=3933889365
2d
Higgovale
1
We are looking for a Talent Acquisition Head to design and implement recruiting strategies for our SA operations.
Roles and Responsibilities include –
Building talent pipelinesLeading all sourcing strategiesManaging external partnerships with colleges, job boards, agencies and HR software vendors
Responsibilities
Build talent pipelines for current and future job openingsLead all sourcing strategiesManage external partnerships with colleges, job boards, agencies etc.Implement online and offline employer branding activitiesPrepare and review annual recruitment budgetOversee all stages of candidate experience (including application, interviews and communication)Forecast hiring needs based on business growth plansManage, train and evaluate team of recruitersParticipate in and host recruitment events to drive awareness of our companyDevelop a network of potential future hires (e.g. past applicants and referred candidates)Measure key recruitment metrics, like source of hire and time-to-hire, quality of hire etc.
Skills required
Proven work experience as a Talent Acquisition Lead or similar roleDemonstrable experience managing full-cycle recruiting and employer branding initiativesSolid understanding of sourcing techniques and tools (e.g. social networks, industry sources etc)Hands-on experience with Applicant Tracking Systems (ATSs) and HR databasesGood team-management abilitiesExcellent communication skills with the ability to foster long-term relationships (with internal teams, external partners and candidates)
If you are keen
Please send me the following to this email : james@abcworldwide.com
Update CVCurrent Salary Expected SalaryNotice Period
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMDk2MTA2MDE/c291cmNlPWd1bXRyZWU=&jid=1502324&xid=209610601
2d
Higgovale
1
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TTEC is seeking an experienced Talent Acquisition Specialist to join our Enterprise Services team to start asap. Our Talent Acquisition team brings significant value and contribution to our company by differentiating our brand within the community and strengthening the company through the addition of talented and passionate people.
What you’ll be doing:
You’ll be managing the full-cycle recruitment for management, professional and executive hires within a specific business segment. This role is responsible for the sourcing, interviewing and selection of candidates for various levels of positions promoting a work environment that openly embraces individuals with diverse backgrounds and experiences. You will actively search for the brightest candidates utilizing best practice recruiting methodologies while representing and promoting TTEC and our core values.
What you’ll bring to us:
Develop effective sourcing strategies and techniques using an appropriate combination of direct sourcing, social recruiting, referrals, and other relevant passive recruitment methodsPartner with hiring managers to understand the skills and background required for each opportunity, providing expert advice and coaching throughout the recruitment processLead candidates through the recruiting process and ensure a fair, timely, transparent applicant experience that reflects our mission, purpose, vision and values of extraordinary customer (candidate) experience.Actively utilize all recruitment channels to form a knowledge base of where to find the best candidates for each particular role in order to consistently generate a healthy pipeline of high quality candidatesGuide HR Partners and Hiring Managers on candidate sourcing, recruitment channels and market conditions, teaming closely with both to understand team dynamic and cultureUtilize best practice methods, communications and processes which reflect our principals and standards of a world-class talent acquisition organizationDevelop a thorough understanding of TTEC, our value proposition, our segment and our values in order to qualify candidates and articulate our business
What skills you’ll need:
2-3 years’ experience of full life cycle recruiting, preferably with a combination of agency and corporate experience including 1 years experience working on complex, high level searches targeting Director level and aboveExcellent independent sourcing skills with experience and curiosity about the latest recruiting technologies and platforms, above and beyond job boards and LinkedInNationwide recruiting required, global experience preferredA sense of urgency and a relentless drive to find and connect with the best talentPrevious experience managing the recruiting and documentin...
https://www.ditto.jobs/job/gumtree/1769998169?source=gumtree
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Title: Social Media Support Customer Service Representative
Role description and duties:
Deliver an exceptional customer experience by assisting customers in resolving queries via all Social Media Platforms. Achieve service levels in compliance with company directives.
Duties and responsibilities:
Responsible for resolution of customer queries with high professionalismFirst response on Social media platforms such as Facebook, Twitter, Instagram etc.Understanding and ownership of customer queries and complete management the process to resolve issues escalated.Assist and resolve incidents according to processes and procedures.Ensure excellent customer service and effective and efficient problem-solving.Preserve and build relationship with customers and other stakeholders on behalf of the business.Effectively follow up on emails etc. including other key commitments made to clients.Reduce escalated incidents in line with SOPs and policy.Provide exceptional support in writingSubmit reports including progress reports and analysis of information and statistics.Data capture customer info, escalated incidents and the processing of the ticket data
Requirements:
Matric/NQF Level 4 Equivalent Excellent comprehensive skillsExcellent writing and reading skillsExcellent typing skillsBe social savvyPrevious experience is advantageousLeadership and communication skillsGood presentation skills both verbally and writtenStable internet connection at home6 months Customer service experience6 months Social Media Experience
Salary and rates including allowances, incentives: you will earn a basic salary of R7 000.00 per month
Days & times of work:
The operation is based in the Cape Town CBD and runs on a rotational schedule 06:00 and 22:00 - Monday to Sunday (2 weekends on and 2 weekends off based on operational requirements) – 365 days a year, including public holidays
https://www.ditto.jobs/job/gumtree/469251521?source=gumtree
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Join our team of customer service associates within an award-winning employment experience & company culture, as we strive to create customer experience bliss!
What You’ll be Doing
Do you have a passion for helping others & ensuring peace of mind? In this role, you’ll work to resolve the customer’s issues swiftly & handling customer enquiries over email, social media platforms & making outbound client follow ups.
During a Typical Day, You’ll
Answer incoming communications from customers over email or social media platformsPhoning customers back with relevant feedbackConduct research to provide answers for customers to resolve their issues
Requirements
MatricFluent English (Higher Grade English pass in Matric)2-3 years or more of customer service experience in a Contact CentreAutomotive experience of having worked in a complaints department, will be an advantage
Working Hours
09h00 – 23h00 Monday to Sunday on rotational shifts
Salary – R9 000
What You Can Expect
Knowledgeable, encouraging, supporting and present leadershipDiverse and community minded organizationCareer-growth and lots of learning opportunities for aspiring minds
A Bit More About Your Role
We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers.
Youll report to Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.
https://www.ditto.jobs/job/gumtree/3669165039?source=gumtree
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Higgovale
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CallForce is a prominent Business Process Outsourcing (BPO) known for delivering exceptional customised outsourced solutions to our clients.
We are seeking motivated and driven Recruiters who will be responsible for driving the recruitment process for our BPO business based in Cape Town. Our ideal candidate will possess strong recruiting skills, BPO industry knowledge, and a focus on delivering a positive candidate experience while meeting staffing targets and business objectives.
Key Responsibilities:
Talent Acquisition:
Collaborate with hiring managers to understand staffing needs and create comprehensive job descriptions.Develop and execute effective recruitment strategies to attract qualified candidates.Source candidates through various channels, including job boards, social media, professional networks, and referrals.Ensure compliance with employment laws and regulations in the recruitment process.
Screening and Selection:
Review resumes and applications to identify qualified candidates.Conduct initial phone screenings and interviews to assess candidates qualifications, experience, and cultural fit.Coordinate and conduct in-person or virtual interviews with hiring managers.
Candidate Assessment:
Administer skills tests, assessments, and background checks as needed.Evaluate candidates technical skills, language proficiency, and suitability for specific roles.
Offer and Onboarding:
Extend job offers to selected candidates and negotiate compensation and employment terms.Collaborate with HR and onboarding teams to facilitate the smooth transition of new hires.
Qualifications:
Proven experience as a recruiter, with at least 3+ years of experience in BPO or related industries.Familiarity with BPO roles, such as campaign managers, team leaders, quality assurance etcStrong knowledge of recruitment best practices, including sourcing techniques and assessment methods.Proficiency in using applicant tracking systems (ATS)Excellent communication and interpersonal skills.Ability to manage multiple recruitment projects and prioritize tasks effectively.
As a Recruiter at CallForce you will be instrumental in building a high-performing team that can meet the outsourcing needs of our clients effectively.
Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful for this role.
https://www.ditto.jobs/job/gumtree/3979167985?source=gumtree
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