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Dialer Manager
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6 days ago26 views
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General Details
Description
Key Responsibilities
Dialer & Systems Management
Dialer & Systems Management
- Configure, monitor, and optimize predictive, progressive, and preview dialer campaigns.
- Maintain and manage our dialer platform and support in the use of client platforms.
- Analyze contact strategies and list management to ensure efficient data utilization and right-party contact optimization.
- Collaborate with IT to maintain system integrity, data flow, and integration with CRM and reporting tools.
- Oversee dialer operations for teams in South Africa, the UK, and the Netherlands, ensuring alignment of performance standards and compliance frameworks.
- Work closely with operations managers, workforce planning, and quality assurance to maximize productivity and conversion rates.
- Provide real-time campaign performance monitoring, troubleshooting, and issue resolution.
- Produce daily, weekly, and monthly reports on campaign performance, contact rates, and agent productivity.
- Use data-driven insights to recommend strategy adjustments and improve KPIs (e.g. contact rate, conversion, occupancy).
- Forecast and model dialer activity to support capacity planning and resource allocation.
- Ensure dialer operations adhere to all regulatory and compliance standards, including GDPR, Ofcom regulations (UK), and local data protection laws.
- Implement controls to prevent misuse of data and maintain customer confidentiality.
- Lead and support a team of Dialer Analysts across regions.
- Provide co
https://www.jobplacements.com/Jobs/D/Dialer-Manager-1280624-Job-Search-04-14-2026-04-17-36-AM.asp?sid=gumtree
Id Subtitle 1354619769
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Job Placements
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https://www.executiveplacements.com/Jobs/S/Senior-Data-Engineer-1280494-Job-Search-04-14-2026-01-00-14-AM.asp?sid=gumtree
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