Technical Support Agent

IT Technical Support

Payment24 offers a hardware agnostic, open platform that delivers innovative mobile, cloud & card solutions. Payment24 was designed for Fuel Card & Loyalty Card Issuers along with Fleet Management capabilities by using latest technology.

At its core, Payment24 is a creative research & development company focusing in disrupting the payments industry by introducing simple innovative solutions in the market, in an industry which has not evolved with time. With a start-up mentality & culture, we continue to be agile & nimble footed to address gaps in the market. If you think you have the skills and agility to keep up with us, please send through your CV and be part of a fast-growing team.

Responsibilities:

· Work creatively and analytically to solve problems demonstrating teamwork, innovation, and excellence

· Ability to adapt to rapidly evolving priorities in a highly technical and fast-paced environment

· Excellent communication skills

· Exceptional organisational and time management skills, and an ability to manage competing priorities with stringent timelines.

· Strong attention to detail.

· Proficient problem-solving skills with good judgment and decision making

· Must be goal-oriented and focused

· Works well as a member of a team but can work

· Collaborating with peers and seniors - within company and with clients

· Respond as per SLA

· Logs, Queries, and complaints resolved speedily (within SLA)

· Updated all calls with root cause detail

· Give good input and detail diagnostics with every call

· Taking ownership and responsibility of a log

· Ensures that all interactions with the client are professional and positive

· Follows up on all outstanding queries and update logs on a regular basis as per severity

· Able to work shifts, weekends, standby and overtime, when necessary, based on severity of calls and business pressure

Required Skills & Qualifications:

· Able to start immediately

· Initially 6 months contract position with possibility of long-term contract.

· Working hours: 06h00 - 18h00, Mondays to Fridays, 8hr shifts)

· Ability to work after hours - part of a standby support schedule

· Salary: Market related, based on experience

· Knowledge of Oil Company Systems is beneficial.