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Our client is seeking a Systems Administrator to deliver effective IT Support requirements, to ensure maximum productivity of end users. The position will be based in Durban.
Key Performance Areas
(Any experience in below KPA will be advantageous)
Provide On-Site First and Second Level End User Support.
Installation, Troubleshooting & Maintenance of the below Hardware:
Servers.
Laptops.
Desktops.
MFP Printers.
VOIP Hardware.
Networking Hardware (Wired & Wireless).
Ability to troubleshoot, diagnose and resolve faults, as logged on the Companies Helpdesk System, escalating to the Head of IT where necessary, quickly, and effectively.
Personal Attributes
Must be able to work under pressure.
Must be able to address multiple calls simultaneously and prioritize accordingly.
Must be Self-Motivated and able to work under general supervision, with close attention to detail.
Must be a good Team Player as the nature of the role requires comfortable interaction and liaison with Management, Co-Workers, and clients.
Ability to produce accurate results within prescribed deadlines.
Neatness in work essential.
Passion for the IT Industry.
Results-driven, positive, and professional disposition.
Client service skills and customer approach.
Excellent Interpersonal; verbal and written communication skills.
Problem Solving and Troubleshooting skills essential.
Excellent time management skills.
Positive, confident approach to work and colleagues.
Honest and reliable.
Self-Motivated.
Sober Habits.
Driver’s license and own transport essential.
Technical Knowledge and Skills Experience and Qualifications
Proficient with Windows Desktop Operating Systems (Windows 8 / 8.1/ 10 / 11).
Proficient with Windows Server Operating Systems (Windows Server 2008 / 2008R2 / 2012 / 2012R2 2019 / 2022).
Proficient with Microsoft Office Applications (2010 / 2013 / 2016 / 2019 / 2022).
Proficient with Microsoft 365.
Microsoft Office Packages.
Teams.
Sharepoint.
PowerBi.
Intermediate TCP/IP Networking knowledge essential
VLANS.
Firewalls.
DHCP.
DNS
Experience with various Internet Connectivity Mediums essential:
3G / LTE.
Fibre.
Microwave.
Experience with Enterprise Antivirus packages essential:
ESET Endpoint Protection.
Technical experience with Sage 300 Advantageous.
Technical experience with Syspro Advantageous.
Minimum of 5 years in a Desktop Support / System Administrator role essential
SECTOR: Information Technology
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93ZWJhcHAucGxhY2VtZW50cGFydG5lci5jb20vd2kvYXBwbGljYXRpb25fZm9ybS5waHA/aWQ9c3RhZmZzb2xzJnZhY2FuY3lfcmVmPUUuTDAwMjAyMy9BSw==&jid=1806449&xid=E.L002023/AK
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The hospitality systems consultant is responsible for micros products installation, maintenance, and support for all projects assigned to
· Responsible for documenting internal installation SOP’s and all project related documents
To ensure high quality customer service
· To uphold adapt it micros values and procedures
To maintain customer success in all project implementations PRIMARY RESPONSIBILITIES FOR THE ROLE
a) Project Implementation
Meet with the Project Manager before commencement of an installation to be briefed on any special requirements and to collect all required documentation (airline tickets, visas, pre- installation packs, sign-off documents, licensing & support agreements, etc…).Hold telephonic meetings with Project Managers outside Cape Town or communicate via electronic mail or MSTravel to clients’Install the assigned products to the requirements and satisfaction of the client andIf assigned to be Project Leader, the HSC will co-ordinate all aspects of the installation asThe HSC will ensure to the best of his/her ability that each project will be completed withinConduct project sign-off meetings with the clients, during which the sign-off documentation isLiaise with clients and manage each installation, training, refresher training, site visit or any other dealings that the company deems fit.Complete all sign off documentation and time sheets before leaving site after projectThe HSC will not leave site if any outstanding issues are not resolved without explicit permission from
The HSC will arrange a handover meeting with the project manager upon returning from a
client’s site, during which the project manager will be briefed on all aspects of the installation.
Create a copy of each clients’ latest database and store it at the Adapt IT All client
databases are to be stored on CD/HDD or Cloud storage inside the customer’s file.
Hand in all dockets with payment the next day to the administrationAny major changes onsite to be communicated to the client inEnsure a signed delivery note is completed on delivery of any systemTrain client, management & staff in accordance with published trainingProduce training materials as required from time toTo ensure that the pricelist for repairs/Changes are adhered to and that all monies collected are remitted to MicrosTo replace/repair/do changes to the best interest of the client and MicrosPresent training courses to other Micros Consultants as required.Each HSC is required to support the products assigned to him/her.Each HSC may be required to work the 24hr help desk from time toAll support calls are to be logged on th...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS83NDk5MzM4MTk/c291cmNlPWd1bXRyZWU=&jid=1258500&xid=749933819
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We have an exciting position available for a Key Account Manager - Sales - Recruitment to be based in Mount Edgecombe.
Business development
Cold calling
Setting up of appointments
Face to Face client visits
Account management
Placing adverts
Interviewing and shortlisting of candidates
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNzU1MTMyOTc1P3NvdXJjZT1ndW10cmVl&jid=1163759&xid=3755132975
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Identifying and Acquiring New BusinessConduct process evaluations and introduce constant improvement initiatives utilising the latest technology available.Maintain and Grow Existing Customer base through cross selling and up selling including the correct package concept.Preparing Proposals and QuotationsNegotiating Service Level agreementsProviding Pre-Sales and Post-Sales Support.Providing Product Education and Advice.Projects – Specialized solutions.Maintain an up to date pipeline of prospects in accordance with company procedures.Using the Weekly call planner (SPI Tool), to work out daily priorities, log and track all contacts and companies at every stage of the sales process with prospects and clients.To provide accurate, detailed and timely information regarding all prospects and sales activities to the sales manager weekly through a One on One session using the IRAS (internal program)Keep contact with the workshop in terms of customer’s tool repairs.Manage product pricing and communicate price increases as they occurAchieve if not exceed monthly sales targets
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS84MjU2NTgzNDk/c291cmNlPWd1bXRyZWU=&jid=1237047&xid=825658349
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Arranging laptop upgrades for staff that require it.
Create, maintain and distribute feedback of progress to senior staff.
Use call logging system to accurately record all IT requests and queries.
Provides advice and guidance to colleagues regarding incidents.
Ordering of IT equipment and getting approval from senior staff.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMDczOTc5ODY1P3NvdXJjZT1ndW10cmVl&jid=1241894&xid=3073979865
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Answering calls and liaising with clients completely.
Reading, monitoring and responding to the managers email.
Delegating work in the managers absence.
Preliminary drafting of correspondence on the managers half.
Dairy management.
Typing .
Conducting research .
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS84NDc2OTM2Mzg/c291cmNlPWd1bXRyZWU=&jid=1243170&xid=847693638
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Our client in the Chemical industry based in the Durban area is currently looking to employ a Senior Accountant.
An awesome career opportunity awaits.
Requirements:
BCom Accounting qualification essential.Minimum 3 years relevant experience as an Accountant in a FMCG environment is essential.Minimum 3 years relevant Syspro experience is essential.Experience in the chemical industry will be advantageous.Experience in Payroll Processing advantageous.Up to date knowledge and good understanding of Local and International Tax Legislation (Income Tax, VAT, etc.).Solid understanding of accounting principles, financial reporting standards (IFRS for SMEs), financial processes and practices.Ability to roll-up sleeves and work with team members in a ‘hands-on’ management capacity.Valid driver’s license and reliable transport.
Computer Literacy
Syspro – essential.Intermediate knowledge of MS Office packages (e.g. Excel, Word, Outlook, etc.)Intermediate knowledge of virtual programmes (e.g. MS Teams, Zoom etc.)
Responsibilities:
Bookkeeping and Accounting:
Responsible for the integrity of the Trial Balance and Syspro sub books. Ensure that all data captured into the system is valid, accurate and complete and in line with financial reporting standards.Responsible for processing up to Trial Balance level (Financial Statements).Processing of intercompany transactions.Processing of standard and ad hoc month end and year end journals. This includes, but is not limited to payroll related journals, accruals, provisions, interest on loans, instalment sales, depreciation, etc.Expense claims – check paperwork and general ledger allocations (ad hoc).Maintain all loan schedules.Review and ensure that allocations between divisions / locations are accurate.Track actual financial results against budgets and raise any issues with management.Attend to any additional duties as assigned to by the Management and Cost Accountant.
Banking and Cash Flow:
Daily cash book processing for all accounts (current-, call and credit card accounts).Responsible for the accuracy and integrity of the bank accounts / cash book.Responsible for checking, loading and being the first release on all online banking transactions in line with SOP’s and mandates (creditors, EFT’s, monthly standard payments).Ensure that all statutory and non-statutory payments i.e. creditors, municipal accounts, intercompany payments, SARS, CIPC, etc. are paid according to due dates.Liaise with HR Department related to Payroll Third-party payme...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS84MTc4ODM2Mj9zb3VyY2U9Z3VtdHJlZQ==&jid=1466784&xid=81788362
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One of our top clients is looking for in the beauty industry that provides specialised nail education is looking for On the road nail sales consultants
The position requires strong inter-personal, organizational, admin and multi-tasking skills.Must be fluent in English (speaking and writing)On the Road- sales experience and professional nail experience/training essentialMust have own car, valid driver’s licence, insurance for rental in the case that their car is not drivable (accident or engine issue)She would receive a well-developed existing client base and be responsible for managing and growing the client base as per her SOPs and KPIsFirst appointment begins at 8.30am and last appointment ends at 4.45pm, followed by a 15 minute team huddle closing off the day until 5pm.There should be between 5 - 8 visits a day depending on the area she is working in on that day.Orders are taken during clients visits and captured during the day and if necessary, after hours using our online ordering portalIn an addition to taking orders, store visits will include product launches, kit checks, merchandising of retail and professional stock, troubleshooting (but not training), product spotlights and general value adds.All visits are to be booked in advance and rebooked for the following 2 months.Must be capable of managing their online diaryMust be computer literate - Software used: Online ordering portal, Skynamo tracking system, One Drive - file share, Outlook emails & online calendar, ExcelNo additional work, beauty salon or otherwise, is permitted during the week or weekend.Smoking is not allowed
Hard Skills:
Must be capable of managing their online diary (with support from the admin team)Must be computer literate - Software used: Online ordering portal, Skynamo tracking system, One Drive - file share, Outlook emails & online calendar, ExcelOrders are taken during clients visits and captured during the day and if necessary, after hours using our online ordering portal.In an addition to taking orders, store visits will include product launches, kit checks, merchandising of retail and professional stock, troubleshooting (but not training), product spotlights and general value adds.
Soft Skills:
The position requires strong inter-personal, organisational, admin and multi-tasking skills.Must be fluent in English (verbal and written)Time management essential, with the ability to complete work timeously and ask for support when needed.Understand the need to handle tasks to completion, supporting multiple communication devices/software (whatsapp, emails, calls, online diary)Capable of learning and following company SOPS
Non-Negotiables:https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zODc4NDMxOTg2P3NvdXJjZT1ndW10cmVl&jid=1740225&xid=3878431986
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Our client, a well-established and reputable packaging and FMCG production equipment manufacturing company, seeks to employ an experienced, target driven and well presented Technical Sales Executive, who has gained 5+ years’ experience in cold calling, business development and sales of production, packaging or print manufacturing equipment.
Please note that this role does require travel extensively across KwaZulu Natal to prospect new clients, as well as attend trade expos’s and related networking events.
KEY REQUIREMENTS TO MEET FOR CONSIDERATION
You must have a proven background in Technical Sales, from managing the full sales process, identifying new clients and developing business relationships to concluding the sales cycle, as well as prospecting and cold calling, following up on leads and building profitable relationships with existing and prospective new clients.You must have a sound understanding of the production process, as well as a technical understanding of machinery, systems and specsYou will be administratively competent, able to analyse costing requirements and calculate costings, estimations and draft quotes.You will be fluent in English and Afrikaans – have effective communication skills, both written and verbal, as well as be proficient in drafting and presenting presentations to executives and decision makers at prospective clients.You will be able to travel nationally when required and have a valid, unendorsed driver’s license, coupled with a clear credit and criminal record, as well as contactable references (verifications will be conducted).
Due to the exceptionally high volumes of applications, we are unable to correspond with each applicant personally, therefore only relevant and suitable candidates will be contacted. Should you not receive any correspondence from our company within 30 days, we regret your application has been unsuccessful.
Should you meet the criteria and wish to apply, kind forward your CV, salary package details and notice period
https://www.ditto.jobs/job/gumtree/3328448320?source=gumtree
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Client based in Durban seeks the services of Sales Rep to prospect for new business from the corporate and SME business sector and maximizing sales activity and prospect conversion rates. You dont take No as an answer and you are a truly perseverant person. Youre passionate about closing a deal and always looking for new business growth. If successful in the role, the next step is to become Branch Manager with own P&L management (min 3 years of growing revenue).
Principle Accountabilities:
To manage and complete all activity in the Igloo and Salesforce databases.To achieve targets in line with the company budget.To visit both existing and potential customers maximizing rental and contract opportunities.To represent Petit Forestier at FMCG or Logistics partners events.To use LinkedIn Sales navigator to introduce Petit Forestier to prospects and update accordingly your profile with regular products or industry related news.To maintain a strong pipeline for future business.To ensure leads are contacted, professionally followed and converted.To develop a weekly tele sales and new business customer visit plan.To update Greenforce CRM to accurately record information.To achieve a monthly target in line with the budget and be able to explain the gaps.To update and report to the Managing Director your monthly achievements and future targets.Assist workshop manager in his tasks with customers.
Measures of Success:
Achievement of contract targets and increasing the size of Petit Forestier fleet.Quotation Submissions.Adherence to Igloo and Greenforce completionA fluid Top 10 database and creating clear reports to management.A strong VIP database.Developed a solid network of customers and partners.
Essential:
Proven tele sales and cold calling experience.Excellent negotiating skills.Proven record of consultative selling.Team Player.Excellent communication and interpersonal skills.Good knowledge of CRM systems (Salesforce would be a big bonus).Growth mind-set / New business hunter.
Desirable
Knowledge and experience within the commercial vehicle or FMCG industry on the supply side.Contract Hire experience.Experience of sales within the transport industry.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMTQzMzE2MTE3P3NvdXJjZT1ndW10cmVl&jid=1200066&xid=3143316117
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Purpose of the Role: Operations Controller- ensuring deadlines are met whilst maintaining a high quality and standard ofservice delivery.
Qualifications and Education Requirements
An appropriate Operations qualification would be advantageousProven experience as a Operations Controller with experience in Truck RentalA good working knowledge of operationsKnowledge and understanding of transport and logistics would be advantageous
Job Profile:
Truck RentalTrackingPOD’sFielding callsLoad sheet / FMSAdding loads to the load sheet & Fleet Management SystemsScheduling loads on Fleet Management SystemUpdating status on Fleet Management Systems Generating road manifests when needed
Daily operations management
Receiving procedure,Warehousing procedure,Delivery procedure,Returns procedure,POD vetting and scanning procedure,System application and maintenance Ownership of daily load planner, (i.e. follow up with operations for fleet numbers and ETAs),TrackingDaily client tracking based of sub-contractor reports and/ or live tracking portal Afternoon tracking when required by the clientFollowing up with client on delays, queries, etc.Updating load schedule for invoicingSupporting the Management Team with the day-to-day operations, responsible for a group of operators and ensuring an efficient operations in achieving business targets.Provide line management to the team, coordinating their workloads, providing support to ensure that the team delivers, monitoring any issues, and ensuring operational targets, KPIs, and quality standards are met in order to meet the requirements of the customer.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MTk0ODE5ODQzP3NvdXJjZT1ndW10cmVl&jid=803646&xid=4194819843
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Desired Experience & Qualification
Gr 12/ MatricProficient computer literacy on MS Work, MS Excel, MS Outlook, MS Power Point, design software and company related software systemsMarketing Diploma/ business administration diploma on NQF level #5 or equivalent in a Sales/ Service related industry preferableExperience within a customer/ service-related industry including tenders, service level agreements, service contracts, designing marketing material, coordination and distribution or marketing material in a managerial role.
Duties & Responsibilities
Comprehensive understanding of the laundry/ production processComprehensive understanding of services/ products that the company deliversComprehensive understanding of the supply and demand chainBasic understanding of tender and proposal processesBasic understanding of legal implications and requirements regarding service level agreements and service contractsComprehensive understanding of marketing strategies, marketing media, targeted marketing and marketing processesBasic understanding of documentary requirements during submission of proposals and tendersAbility to communicate, both verbally and written, clearly and accurately in EnglishAbility to produce clear and concise written correspondence in the form of letters and emailsAbility to call on clients/ customers, build sound relationships and resolve customer queries and complaints efficiently and effectivelyAbility to successfully market all existing and new services to existing, new and potential clients/ customersAbility to design (where applicable), implement and maintain stock and stock control systemsAbility to coordinate and oversee any new installations or amendments to existing installations at clients/ customersMust have own transport to visit clients, make deliveries to clients/ customers, pick up deliveries from clients/ customersAbility to correctly complete credit/ vendor applications and do invoice reconciliations when required to resolve client/ customer complaintsMust have a valid drivers licenseAll other related duties
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMTM5MDM4NTU0P3NvdXJjZT1ndW10cmVl&jid=1237393&xid=3139038554
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Leading a team within the Outbound and telemarketing Call Centre to meet business requirementsTo guide and support team membersSetting, measuring and meeting performance targets for speed, efficiency, sales and quality for the teamDriving operational and technological efficiencies within the teamManaging the daily running of the teamMonitor team members performance against target on a day-to-day basis, and implement changes where appropriateEnsure the individual team member’s service standards are adhered to, e.g. meeting and exceeding Targets, team productivity, data conversions, Talk time interactions captured, etc.Handling difficult customer complaints or enquiriesDrive quality control and ensure corrective action are taken where requiredAnalyze performance statistics of teams, e.g. number of calls per team, number of successful contacts, wrap up codes and ensure that appropriate action is taken.Forecasting capacity against plan on a weekly/monthly basisEnsure adherence to the operational policies and proceduresParticipating in the recruitment and selection of staffMonitor performance on regular basis and provide constructive feedbackPro-actively encourage high performance at all timesEnsure all staff issues are dealt with appropriately and within a timely fashionEnsure all daily, weekly and monthly workloads are completedMotivating, developing and retaining staffIdentifying staff training needs and planning of training sessionsAdhering to all HR policies and proceduresMonitor performance on regular basis and provide constructive feedback
Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful for this role.
https://www.ditto.jobs/job/gumtree/1909587599?source=gumtree
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Key Performance Areas
A systematic and proactive approach to sales activities with specific reference to call planning The development of a relationships with your customers & potential customers The ongoing development of your product and application knowledge A strong results driven work ethic for the achievement of targets and budgets.RequirementsNational Senior Certificate / Matric Minimum of 2-5 years’ experience a trade counter / front counter sales position Should have exceptional new business skills, excellent negotiation, selling and interpersonal skills, and have a proven track record for meeting sales targets Excellent communicator with a strong sense for urgency
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMTUzMzQ2Mjk3P3NvdXJjZT1ndW10cmVl&jid=1497780&xid=2153346297
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Our client is a leading brand in stationary and office furniture. They are seeking an energetic, organized and self-regulating individual who has experience in sales to join their team in Ladysmith.
Responsibilities
Actively grow customer base in Ladysmith and surrounding areas – Harrismith, Winterton, Bergville, Ezakheni, Northern Drakensberg, Colenso and Qwa Qwa.Applicants must have the necessary skills to prepare quotes and perform sales related commercial calculations.Applicants must have the ability to negotiate at both corporate and SMME levels and must be able to cold canvas when necessary.Prepare and maintain call cycle plan for customers assigned to your area.A deep understanding of the Tender environment and how to access RFQ’s from a range of different portals.Maintain a level of customer service by following up on customer queries, complaints, and requests.The ability to work with parastatals, SOES and other similar government departments to drive the companies brand.Regular feedback to management.To work with sales teams across the KZN region to ensure maximum impact of the BBBEE Sales program.
Requirements
MatricA valid code 8 driver’s licence with own car.Able and willing to travel and stay overnight.Previous experience in a sales and marketing environment with a sales qualification would be an advantage.Fully bilingual (English and Afrikaans - Any other language will be an advantage)A general knowledge of the companies brand of products i.e. Stationery, IT Supplies, IT Hardware, Catering and Hygiene, Scholastic supplies, Optiplan Filing and Office Furniture products would be advantageous.Applicants must have intermediate computer skills i.e. Outlook Express, Excel and Word.
Personal attributes and skills
Strong communication and time management skills.Customer satisfaction-oriented.Self-regulating.Ability to work with great accuracyAble to work in a stressful environmentResilience and perseverance is inherent to the job.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zODMzMTMwNzMyP3NvdXJjZT1ndW10cmVl&jid=1222960&xid=3833130732
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We are looking for SALES CHAMPIONS to join our high performing sales team in a well-established telecommunications operation. If you are money-hungry, tenacious and love the world of sales, then this is for you!
Salary R 4 500 Basic + potential commission earnings of up to minimum R 15K per month
Key Responsibilities
Cold call pre-existing and new customers to sell variety of products & services.Offer professional advice to clients for upgrades.Set up new customer accounts and update existing records.Keep up to date and fully informed on product comparisons and new products.Be compliant in all activities in accordance with regulations and professional guidelines and ethics & business rules.
Requirements
Min 1 – 2 years outbound sales experienceStrong sales ability & ability to handle client objections.Proven track record of meeting sales targetsExcellent communication skills in English & 1 other languageBackground in telecommunications will be an advantage.Clear criminal record
Working HoursMonday to Friday & alternate Saturdays
LocationDurban Central
Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful for this role.
https://www.ditto.jobs/job/gumtree/3752483479?source=gumtree
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Urgently in Need of Business Development Consultant - Durban
Requirements
Must have short-term insurance experience for Durban We are looking for BDC’s who are SALES HUNTERS, who are ENTREPRENEURIALFace-to-Face HUNTER SALES EXPERIENCE • not call centre salesWe are looking for well spoken candidates who can hold a conversation (presentable) • The ideal applicant would have experience working with clients in the middle and upper marketThe ideal candidate is able to work on their own writing business in accordance with TARGETS.Must have – OWN VEHICLEPrevious experience SOURCING OWN NEW BUSINESS LEADS, as they will be required to generate 100% of their own new business (prospecting)Must have - Solid cold calling • PROSPECTING experienceVery strong communicator
Education and experience
3-4 years experience in external sales1 + experience in the Insurance industryRE5 advantage Matric certification and higher
Contact Person
James KnollJames@abcworldwide.com
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNjQ3ODQ4MzkxP3NvdXJjZT1ndW10cmVl&jid=1328344&xid=2647848391
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Employer: Recharger
Recharger is a leading, national metering company based in La Lucia, Durban, KwaZulu Natal. Recharger is proud to have been voted the best prepaid electricity meter supplier in SA for the fourth year running. Recharger prides itself by offering clients 24/7 vending of electricity coupons, 365 days call centre support and being the leading vending network in South Africa. As a market leader in the industry, Recharger is looking to bring in talent to further enhance its growth and operational capabilities a Customer Support Agent position has become available within the support centre.
Responsibility:The successful candidate should possess the following:
• Ability to efficiently engage with clients on general queries and support via email, WhatsApp and telephonically.
• Accurate capturing of client registration forms, and registration of pre-paid electricity meters
• Effectively provide clients with Municipal Electricity tariff rates
• Attention to detail.
• Ability to multi-task and ensure all queries are managed and resolved timeously.
• General administrative duties
• Ability to effectively work within a team as well as alone.
• Ability to work effectively with minimal supervision.
Candidate Requirements:
• Matric
• Must be computer literate.
• Customer service / call centre / general administration experience
• Ability to work weekends, public holidays and shifts.
• Clear Credit and Criminal Record
Required Skills:
Customer Service Agent – 1 year or less
Administration – 1 year or less
Market related salary with company benefits
Job Reference #: CustomerSupport070923 Consultant Name: Recharger Recruitment
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The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call centre. The QA will monitor inbound and outbound call and emails responses to assess associates demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. This individual will assist in developing, creating and implementing call center quality processes and procedures; as well as making recommendations for enhancements to training materials as needed to enhance the overall Callforce customer’s experience.
Experience and skills required:
2-3 years experience in a similar roleExcellent verbal, written and interpersonal communication skillsOutstanding customer service skills and dedication to providing exceptional customer careMust be self-motivator and self-starterFocus on quality and customer serviceExceptional listening and analytical skillsSolid time management skillsMust be able to effectively deal with people at all levels inside and outside of the CompanyCreative ability & writing proficiencyAbility to multitask and successfully operate in a fast paced, team environmentMust adapt well to change and successfully set and adjust priorities as needed
Responsibilities:
Participates in design of call monitoring formats and quality standards.Performs call monitoring and provides trend data to site management team.Uses quality monitoring data management system to compile and track performance at team and individual level.Monitors customer care email responses.Participates in customer and client listening programs to identify customer needs and expectations.Provides actionable data to various internal support groups as needed.Coordinates and facilitates call calibration sessions for call center staff.Provides feedback to call center team leaders and managers.Prepares and analyzes internal and external quality reports for management staff review.Perform other duties as assigned.
https://www.ditto.jobs/job/gumtree/1073947081?source=gumtree
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1. Develop and maintain the sales team
- Leading a team within the Outbound and telemarketing call centre to meet business requirements- To guide and support team members
2. Operational management
- Setting, measuring and meeting performance targets for speed, efficiency, sales and quality for the team- Driving operational and technological efficiencies within the team- Managing the daily running of the team- Monitor team members performance against target on a day to day basis, and implement changes whereappropriate- Ensure the individual team member’s service standards are adhered to, e.g. meeting and exceeding Targets,team productivity, data conversions, Talk time interactions captured, etc.- Handling difficult customer complaints or enquiries- Drive quality control and ensure corrective action are taken where required- Analyze performance statistics of teams, e.g. number of calls per team, number of successful contacts, wrap up codes and ensure that appropriate action is taken.- Forecasting capacity against plan on a weekly/monthly basis- Ensure adherence to the operational policies and procedures- Participating in the recruitment and selection of staff- Monitor performance on regular basis and provide constructive feedback- Pro-actively encourage high performance at all times- Ensure all staff issues are dealt with appropriately and within a timely fashion- Ensure all daily, weekly and monthly workloads are completed- Motivating, developing and retaining staff- Identifying staff training needs and planning of training sessions- Adhering to all HR policies and procedures- Monitor performance on regular basis and provide constructive feedback- Pro-actively encourage high performance at all times
3. People Management
- Ensure all staff issues are dealt with appropriately and within a timely fashion- Ensure all daily, weekly and monthly workloads are completed- Motivating, developing and retaining staff- Identifying staff training needs and planning of training sessions- Adhering to all HR policies and procedures
4. Health and Safety Compliance.
- Conform and adhere to Safety, Health and environmental legislative requirements.- Report any health and safety concerns/incidents in the workplace to the manager / health and safetyrepresentative.- Assist the company to establish and maintain a fully compliant healthy and safe work environment.- Attend the Safety, Health and Environmental workshops as required by management.
https://www.ditto.jobs/job/gumtree/3398722366?source=gumtree
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