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Client Liaison Officer
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1 year ago4590 views
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General Details
Description
Desired Experience & Qualification
- Gr 12/ Matric
- Proficient computer literacy on MS Work, MS Excel, MS Outlook, MS Power Point, design software and company related software systems
- Marketing Diploma/ business administration diploma on NQF level #5 or equivalent in a Sales/ Service related industry preferable
- Experience within a customer/ service-related industry including tenders, service level agreements, service contracts, designing marketing material, coordination and distribution or marketing material in a managerial role.
Duties & Responsibilities
- Comprehensive understanding of the laundry/ production process
- Comprehensive understanding of services/ products that the company delivers
- Comprehensive understanding of the supply and demand chain
- Basic understanding of tender and proposal processes
- Basic understanding of legal implications and requirements regarding service level agreements and service contracts
- Comprehensive understanding of marketing strategies, marketing media, targeted marketing and marketing processes
- Basic understanding of documentary requirements during submission of proposals and tenders
- Ability to communicate, both verbally and written, clearly and accurately in English
- Ability to produce clear and concise written correspondence in the form of letters and emails
- Ability to call on clients/ customers, build sound relationships and resolve customer queries and complaints efficiently and effectively
- Ability to successfully market all existing and new services to existing, new and potential clients/ customers
- Ability to design (where applicable), implement and maintain stock and stock control systems
- Ability to coordinate and oversee any new installations or amendments to existing installations at clients/ customers
- Must have own transport to visit clients, make deliveries to clients/ customers, pick up deliveries from clients/ customers
- Ability to correctly complete credit/ vendor applications and do invoice reconciliations when required to resolve client/ customer complaints
- Must have a valid driver's license
- All other related duties
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMTM5MDM4NTU0P3NvdXJjZT1ndW10cmVl&jid=1237393&xid=3139038554
Id Subtitle 1094038372
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Stratogo
Selling for 2+ years
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We are looking for SALES CHAMPIONS to join our high performing sales team in a well-established telecommunications operation. If you are money-hungry, tenacious and love the world of sales, then this is for you!
Salary R 4 500 Basic + potential commission earnings of up to minimum R 15K per month
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Cold call pre-existing and new customers to sell variety of products & services.Offer professional advice to clients for upgrades.Set up new customer accounts and update existing records.Keep up to date and fully informed on product comparisons and new products.Be compliant in all activities in accordance with regulations and professional guidelines and ethics & business rules.
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Min 1 – 2 years outbound sales experienceStrong sales ability & ability to handle client objections.Proven track record of meeting sales targetsExcellent communication skills in English & 1 other languageBackground in telecommunications will be an advantage.Clear criminal record
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LocationDurban Central
Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful for this role.
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Job Description/Duties:
Client Relationship Management: • Developing trust relationships with a portfolio of major clients. • Develop and sustain relationships with customers that brings income to the company. • Acquiring thorough understanding of key customer needs and requirements. • Expanding relationships with existing customer needs and requirements. • Ensure correct product and services are delivered to customers in a timely manner. • Resolve issues and problems faced by customers and deal with complaints to maintain trust. • Use company resources to develop and implement strategic solutions to achieve key clients’ long-term goals. Sales: • Play integral part in generating new sales that will turn into long-lasting relationships.Reporting: • Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.
Employee Management: • Employee recruitment.• Onboarding and induction of new employees.• Training and development. • Employee relations. (Discipline in the workplace)• Performance management.• Employee wellness.• Employee motivation.
Other:• Communicating and collaborating with advertising, design, marketing, sales, and logistic departments to ensure keyclients’ needs are met. • Attend trade shows and marketing events as required.
Minimum Requirements:
Qualifications:• Grade 12 (Matric).• Bachelor’s degree in Business Administration, Marketing, Finance, Sales, or related field.
Experience:• Minimum of 5 years’ experience in similar positions- in FMCG environment. • Proven experience as an Accounts Manager.• Experience in sales and providing solutions based on customer needs.
Knowledge: • Proficient knowledge and experience in Microsoft Office. • CRM software.
Skills: • Ability to analyze data and sales statistics. • Strong communication and interpersonal skills with an aptitude in building relationships with professionals of all organizational levels. • Excellent organizational skills. • Strong negotiation and leadership skills. • Able to manage multiple key accounts withoutcompromising on the quality of services provided.
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Our client is an innovative marine safety company providing safety equipment, lifeboats, life rafts, chandling, fire services to the leisure and commercial marine sectors. Their focus is on marine safety with a proven track record for sales and servicing of reliable, quality survival craft and equipment. Offering benefits such as medical and pension with market related salary, monthly commission, and travel reimbursement.
Sales Representative
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As the Sales Representative, you will be responsible for servicing existing clients and identifying new market opportunities and potential clients. Part of your role will be to meet with clients on a regular basis, both on and off-site. You will negotiate contracts with customers, develop customer accounts and offer additional value-added services. Assisting the finance department with customer queries, liaising and negotiating with suppliers and lead times, will form part of your role. You will set quarterly sales strategies, planning and execution.
You have a Sales and Marketing Certificate or diploma with 4 years marine service industry experience and are technically competent. You are experienced in sales negotiations, have excellent communication skills and are well experienced on a CRM system. You have a reliable vehicle and a valid driver’s license. Your passion for sales and good administration and marketing skills will set you apart from the rest.
To apply send your CV to lientjie@shrgroup.co.za, by the 1st June 2022, Wednesday. Include a short summary in your email, regarding your relevant experience for this position. I look forward receiving your application.
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Main Purpose of Job
Develop and maintain existing and new customer relationships to generate income for the business unit. Actively promote and sell the company’s products to achieve or exceed budgeted revenue and sales margin targets.
Duties and Responsibilities
• Provide sales and customer support to existing and potential customers
• Achieve sales revenue and margin targets as agreed with management
• Provide punctual and accurate reporting on budgeting, forecasting, branch and client visits reports
• Ensure that stock is accurately managed and controlled
• Present new products and services to existing and potential customers
• Ensure that customers are always well informed
• Apply pricing structures that are in line with sales and margin objectives
• Investigate and present new avenues of revenue to management
• Organise and facilitate any potential demonstrations and/or training sessions as required by customers
• Support financial management by assisting in recovering outstanding debtors
• Communicate competitive pricing and discount requirements
• Prepare quotations and issue invoices timeously
• Keep abreast of new technologies
• Ensure compliance with SHERQ policies, practices and procedures
• Maintain and promote good internal and external customer relationships
• Lower individual operating costs
• Ensure PDI and purchase requisitions are completed accurately and timeously
• Adhere to company policies and procedures
Key Competencies/Skills
Decision makingProblem solvingAbility to work under pressureBudgeting and variance reportingBusiness acumenAction oriented and results drivenAttention to detailAnalytical thinkingCustomer service orientationConfidentiality and ethicsPlanning and organisingEmotional intelligence (EQ)Self-managementUnderstand basic financial principlesComputer literatePresentation skills
This is an AA/EE appointment and ONLY applications from South African Historically Disadvantaged Individuals (HDI) candidates will be considered.
If you have not received a response within 48 hours of submitting your resume, please consider your application as being unsuccessful.
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