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Outbound Sales Team Leader
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General Details
Description
- Leading a team within the Outbound and telemarketing Call Centre to meet business requirements
- To guide and support team members
- Setting, measuring and meeting performance targets for speed, efficiency, sales and quality for the team
- Driving operational and technological efficiencies within the team
- Managing the daily running of the team
- Monitor team members performance against target on a day-to-day basis, and implement changes where appropriate
- Ensure the individual team member’s service standards are adhered to, e.g. meeting and exceeding Targets, team productivity, data conversions, Talk time interactions captured, etc.
- Handling difficult customer complaints or enquiries
- Drive quality control and ensure corrective action are taken where required
- Analyze performance statistics of teams, e.g. number of calls per team, number of successful contacts, wrap up codes and ensure that appropriate action is taken.
- Forecasting capacity against plan on a weekly/monthly basis
- Ensure adherence to the operational policies and procedures
- Participating in the recruitment and selection of staff
- Monitor performance on regular basis and provide constructive feedback
- Pro-actively encourage high performance at all times
- Ensure all staff issues are dealt with appropriately and within a timely fashion
- Ensure all daily, weekly and monthly workloads are completed
- Motivating, developing and retaining staff
- Identifying staff training needs and planning of training sessions
- Adhering to all HR policies and procedures
- Monitor performance on regular basis and provide constructive feedback
Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful for this role.
https://www.ditto.jobs/job/gumtree/1909587599&source=gumtree
Id Subtitle 1162153903
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CallForce
Selling for 2+ years
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The Talent Acquisition manager partners with the recruitment team together with the Hiring managers to oversee the sourcing, interviewing, evaluation and successful placement of top talent within the organisation both in the contact centre and support environment.
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People Management
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Capacity Management
Manage capacity planning activities in line with the budgetWork with marketing to define advertising requirementsMonitor the effectiveness of the advertisingImplement staff referral programAnalysis of best sources of candidates and build strategy to maximise attraction opportunityConduct regular workshops on recruitment techniques with Hiring managersOngoing profiling exerciseProactively source and engage candidates through use of social media and other online tools, measuring effectiveness of eachPartner with the various sales managers to understand the departments recruitment needs and individual portfoliosSit in on interviewsConduct collaboration sessions with the hiring manager and recruitment officers to ensure alignmentSit in and contribute to senior level interviewsDeliver on key initiatives including Inclusion, Diversity and EquityLiaise with required service providers to ensure effective delivery (MIE, Agencies , Payspace, Pnet, etc)Sign off on all adverts before it goes live
Reporting
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To ensure the accurate and timeous accounting and reconciliation of company transactions and the production of the company’s monthly financial and management accounts by ensuring that all input documents are complete, accurate, correctly coded and authorized.
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Grade 12Bcom Accounting degree/ related degree
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