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Results for customer services call center agent in "customer services call center agent" in Jobs in South Africa in South Africa
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What Youll DoAnswer incoming calls and respond to customer queries in a professional mannerMake outbound calls to follow up on leads or payments (where required)Maintain accurate records of all customer interactionsMeet and exceed daily/weekly KPIs (e.g., call handling time, customer satisfaction scores)Handle customer concerns with empathy and effective problem-solving skills What Were Looking ForExperience: Minimum 612 months call centre experience (sales, customer service, or collections) preferredSkills: Strong communication skills, active listening, and computer literacyAttitude: Target-driven, reliable, and adaptable to changing demandsLanguage: English fluency (additional languages an advantage)Availability: Must be able to work rotational shifts and weekends if required
https://www.jobplacements.com/Jobs/C/Call-Centre-Agent-1257530-Job-Search-01-30-2026-04-22-10-AM.asp?sid=gumtree
6h
Job Placements
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Inbound Lead Response Agent is responsible for contacting potential customers who have expressed interest in products or services through inbound channels (website inquiries, online forms, campaigns, advertisements, etc.). This role involves reaching out to these leads, understanding their requirements, providing accurate information, and converting inquiries into sales or qualified opportunities while ensuring excellent customer experience.Location: Kempton ParkKey ResponsibilitiesCall and follow up with leads generated through inbound sources (website, ads, campaigns, referrals, etc.).Understand customer needs and provide suitable information on products or services.Qualify leads and update CRM with accurate customer details and call outcomes.Persuade and guide prospects towards conversions (sales, appointments, or sign-ups).Maintain daily/weekly lead call targets, conversion ratios, and follow-up schedules.Handle sales queries, objections, and escalate complex cases to Management.Ensure compliance with company policies and always maintain professionalism.Work closely with Management / Team Leader to provide feedback on lead quality and campaign performance.Educational & Experience RequirementsMinimum: Matric.Sales experience in telesales or internal sales is essential.Debt counselling knowledge is an advantage.English and Afrikaans Speaking (English first language)Sales, Tele Sales and Call Centre experienceSales (minimum 3 years)Financial services, preferably insuranceStrong verbal communication and persuasive skillsSkills & CompetenciesSkills & CompetenciesStrong verbal communication and persuasive skills.Strong written communication – English first language required.Active listening and ability to build rapport quickly.Customer-centric approach with problem-solving mindset.Good organizational and follow-up skills.Basic computer knowledge (MS Office, CRM tools).Target-oriented with ability to work in a fast-paced environment.
https://www.jobplacements.com/Jobs/I/Inbound-Lead-Response-Call-Center-Agent-1255279-Job-Search-01-23-2026-05-00-37-AM.asp?sid=gumtree
7d
Job Placements
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Applicants are required to meet the following criteria: Grade 12 (Matric) with certificate and/or other tertiary qualification in CRM will be an advantageCertificate in selling skills will be an advantage.Minimum of two-three (2-3) years experience from a UK-based call centre, both inbound and outboundSales track record beneficialIn person sales/ retail experience will be an advantageKnowledge of Customer Relationship Management (CRM), computerized and ordering systems, and knowledge of Navision will be an advantageKnowledge of Sales and Marketing principlesProficiency in MS Office The successful applicant would be responsible for, but not limited to:Contacting existing and prospective customers telephonically via an outbound call with the aim of selling the companys products and servicesEnsuring the company meets its business objectives through sound Marketing and Public Relations opportunities Salary: Negotiable dependent on experience Please email detailed CV, supporting documentation and salary requirements through to
https://www.jobplacements.com/Jobs/C/Customer-Service-Agent-Telesales-Consultant-Cape-T-1257581-Job-Search-01-30-2026-04-35-12-AM.asp?sid=gumtree
6h
Job Placements
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Do you excel at building customer relationships and closing deals over the phone? We are seeking a dynamic and motivated Customer Care Agent to join our team in Bloemfontein.If you have experience in customer service, telesales, and call centre environments, we’d love to hear from you!Minimum requirements:Matric (Grade 12) qualification is essentialProven experience in a customer service, telesales, and call centre environmentBilingual (must be fluent in English and Afrikaans); ability to communicate in Xhosa is a strong advantageExcellent telephone manner and communication skillsTarget-driven and customer-focusedResides in BloemfonteinDuties and responsibilities:Handle incoming and outgoing calls to assist customers with queries, concerns, and service requestsEngage in telesales activities, reaching out to potential clients to promote our products and secure appointmentsMaintain an excellent standard of customer service at every touchpointRecord and update customer information accuratelyAchieve and exceed appointment and sales targets for incentive rewardsSkills required:Communication skillsProblem-solving skillsInterpersonal skillsOrganisational skillsAdaptibilityRemuneration:R 6 500 basic + incentive + additional sales incentive (dependent on appointments made)Work hours:Monday - Friday: 08:00 - 17:00Every other Saturday: 08:00 - 12:00IMPORTANT:Applications close 28 July 2025Only applications submitted via the Ditto Jobs platform will be consideredOnly candidates who meet all our clients minimum requirements will be contacted
https://www.jobplacements.com/Jobs/C/Customer-Care-Agent-Bloemfontein-1203495-Job-Search-07-16-2025-02-00-18-AM.asp?sid=gumtree
6mo
Job Placements
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Role OverviewWe are seeking lively, detail-oriented, and experienced Customer Service / FICA Agents to provide exceptional customer support on our online trading platform while ensuring full compliance with FICA and AML requirements. This role is client-facing and compliance-focused, requiring strong communication skills, accuracy, and the ability to work efficiently in a fast-paced environment.Key ResponsibilitiesCustomer Service & Platform SupportProvide prompt, professional customer support via multiple communication channels.Assist clients with platform navigation, trading processes, and basic technical queries.Resolve customer complaints efficiently and ensure high levels of client satisfaction.Maintain accurate records of customer interactions and transactions.Stay informed on platform updates, system changes, and relevant market trends.Maintain strict customer confidentiality at all times.FICA & Compliance ResponsibilitiesConduct client identification and verification (KYC), including the collection and verification of required documentation (ID, proof of address, source of funds, etc.).Ensure all FICA verification is completed prior to onboarding or transaction finalisation.Perform ongoing client monitoring in line with regulatory requirements.Identify and report suspicious or unusual transactions related to potential money laundering or terrorist financing to the Financial Intelligence Centre (FIC).Accurately record and report discrepancies identified during the verification process.Maintain proper record-keeping of client documentation and transactions in accordance with FICA requirementsMinimum Requirements:Matric / High School qualification (required).Minimum 12 years customer service experience (call centre, financial services, or client-facing roles preferred).Excellent verbal and written communication skills in English (additional languages are advantageous).Strong problem-solving, multitasking, and analytical skills.High attention to detail and accuracy, particularly in compliance-related work.Computer literate with working knowledge of MS Office and CRM/customer service systems.Basic understanding of financial regulations (FICA/AML knowledge advantageous; training will be provided).Ability to work rotational shifts
https://www.jobplacements.com/Jobs/C/Customer-Service-Agent-1254837-Job-Search-01-22-2026-10-05-11-AM.asp?sid=gumtree
8d
Job Placements
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What Youll Do:Lead, coach, and develop a team of call centre agents.Monitor and drive key KPIs (SLA, AHT, quality, productivity, migrations).Handle escalations and provide agents with product knowledge and customer solutions.Prepare and present performance reports and updates to management.Ensure full compliance with processes, policies, and service standards.Collaborate with management, HR, and clients to align with business objectives.Oversee network/system migration activities, ensuring minimal downtime and service impact.What Were Looking For:Minimum 2 years of call centre experience ideally within Telecommunications or Next Generation Networks.A mix of sales and customer service experience in a technical field will also be considered.Strong people management, coaching, and conflict resolution skills.Excellent reporting, presentation, and analytical ability.Proficiency in MS Office (Excel, PowerPoint, Teams) and SharePoint.Experience managing migration or technical transition projects.
https://www.jobplacements.com/Jobs/M/Migration-Team-Leader-1236616-Job-Search-01-22-2026-00-00-00-AM.asp?sid=gumtree
8d
Job Placements
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If English or Afrikaans is your first language (non-negotiable), you have just finished school or stuck in your early career and ready to start earning real money, then we want to hear from you!If youre confident, motivated, and not afraid to talk to people, this is your chance to launch a high-energy sales career with full training, a basic salary, and uncapped commission.What Youll Be Doing:As part of our outbound sales team, youll learn how to:Speak to new potential clients via calls, emails, and messagesIntroduce people to our online trading platforms and servicesHelp clients sign up and fund their accountsFollow up with leads (because persistence = commission ??)Work towards daily, weekly, and monthly sales targetsUpdate customer details on our system (well train you!)Learn professional sales skills in a fast-paced call centre environmentWork closely with experienced team members wholl support your growth?? Dont worry full PAID training is provided before you hit the phones.What You Need to Bring:Matric (essential)Your first language MUST be English (Afrikaans speakers fluent in English will also be considered)Confidence and a positive attitudeStrong communication skillsWillingness to learn and take feedbackMotivation to earn money and grow your careerhttps://www.jobplacements.com/Jobs/O/Outbound-Call-Centre-Agents-1257195-Job-Search-1-29-2026-11-52-38-AM.asp?sid=gumtree
1d
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Energy at Work Projects is recruiting approximately 133 Digital Support Agents to support a niche portfolio of high-profile business banking clients for one of South Africas largest and most trusted banking institutions.This role is ideal for individuals who are confident, tech-savvy, and capable of resolving complex digital and technical issues in a fast-paced environment all while delivering exceptional service quality.ð??¹ About the RoleAs a Digital Support Agent, you will be the first point of contact for premium business banking clients across digital platforms. You will manage inbound and outbound customer engagements, troubleshoot advanced technical issues, and ensure each interaction reflects the banks world-class service standards.ð??¹ Key ResponsibilitiesHandle inbound and outbound customer calls professionally.Resolve customer queries and provide accurate, reliable information.Troubleshoot complex technical and digital banking platform issues.Guide clients through system navigation, digital access, and transactional processes.Maintain a high level of customer satisfaction and uphold service quality standards.Update customer records and escalate complex issues where necessary.Work toward achieving performance targets, KPIs, and SLA requirements.Ensure compliance with all internal controls and banking regulations.ð??¹ Minimum Requirements (Non-Negotiable)Matric / Grade 12NQF Level 5 certificate (Not negotiable)23 years experience in a banking call centre environment, supporting high-profile or business banking clientsStrong communication and problem-solving skillsAbility to work under pressure in a high-volume, fast-paced environmentDemonstrated ability to handle complex troubleshooting support
https://www.jobplacements.com/Jobs/D/Digital-Servicing-Agents-x-133-1217545-Job-Search-01-22-2026-00-00-00-AM.asp?sid=gumtree
9d
Job Placements
1
Job description:The Acquisitions agent is responsible for sales and lead conversion targets.Marketing of company to both existing and new customers.Follow up on outstanding leads and/or queries.Handle inbound and make outbound calls according to campaigns.Demonstrate excellent knowledge of product, service offerings and systems.Negotiate and make relevant product and service adjustments in line with customer needs, product pricing and company sales strategy.Dealing with customer queries and complaints in a competent, efficient and professional manner, in accordance with companys quality standards and values.Selling value-added services.Up selling of company products.Obtaining referrals from new company customers.Provide constant feedback to intermediaries, management and other departments regarding status of leads.Ensure quality benchmarks are achieved.Manage time and workloads to ensure that deadlines and targets are met.Align own behaviour with company culture and values.Ensure achievement of own performance requirements.Establishing, building and maintaining relationships with our various partners.Contract administration, feedback and daily statistical reporting.Scheduling fitments of company units.Rescheduling appointments.Checking/Maintaining high Quality of schedules.Management of potential cancellations. Competencies Required:Selling skills (objection handling & negotiation).Customer centric.Attention to detail.Deadline and results driven.Initiative.Teamwork.Judgment/Problem solving.Tolerance for stress.Interpersonal and communication skills.Influencing. Job Requirements:Matric.1-2 years previous call centre experience in a sales environment is essential.RE 5, 120 FAIS credits advantageous.MS Office knowledge (Basic or Intermediate Excel).
https://www.jobplacements.com/Jobs/A/Acquisitions-Agent-Gauteng-1205710-Job-Search-7-23-2025-9-16-21-AM.asp?sid=gumtree
6mo
Job Placements
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Employer DescriptionCompany offers insurance services.Job DescriptionGrow company market share through the sales of Life products.Educate customers on company products.Optimize leads by selling additional products.Be a good Brand Ambassador and render great customer service.QualificationsMatricRE5 a mustSkillsMinimum 3 years outbound call Centre experience selling Life Insurance products.Fluent in English and 1 other official language.DOFA or FAIS fitSalary/Packagehttps://www.jobplacements.com/Jobs/P/PAM-14553-Call-Centre-Agent-Life-Insurance--Bryan-1149511-Job-Search-1-16-2026-7-15-37-AM.asp?sid=gumtree
15d
Job Placements
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