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Results for customer services call center agent in "customer services call center agent" in Jobs in South Africa in South Africa
1
Our company is looking for a Call Center Agent to join our team.Responsibilities:Most of the day will be providing assistants through the phones, webchats or through email;Execute Inbound/Outbound calls, texts and chat while maintaining compliance;Creatively handle objections and qualify customers for sales appointments;Convert phone conversations to highly qualified appointments through relationship building;Processes check orders, performs account file maintenance;Stay current on all service policies, procedures and training updates;Primary Responsibilities;Proficient in online map systems;Maintain excellent attendance and punctuality;Ability to navigate through multiple screens;Check eligibility for potential passengers and provide general information on services;Kindly Call 012 448 5248 or alternatively WhatsApp 067 761 8853Requirements:Excellent communication skills;Training is available for candidates without call centre experience or any formal trainingMust have patience and understanding and enjoy helping people via phone, email or chat messages;Billing inquiries and processing payments, and;Troubleshooting basic technical issues they have with their phone, internet or cable services;
1d
City Centre1
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What Youll DoAnswer incoming calls and respond to customer queries in a professional mannerMake outbound calls to follow up on leads or payments (where required)Maintain accurate records of all customer interactionsMeet and exceed daily/weekly KPIs (e.g., call handling time, customer satisfaction scores)Handle customer concerns with empathy and effective problem-solving skills What Were Looking ForExperience: Minimum 612 months call centre experience (sales, customer service, or collections) preferredSkills: Strong communication skills, active listening, and computer literacyAttitude: Target-driven, reliable, and adaptable to changing demandsLanguage: English fluency (additional languages an advantage)Availability: Must be able to work rotational shifts and weekends if required
https://www.jobplacements.com/Jobs/C/Call-Centre-Agent-1257530-Job-Search-01-30-2026-04-22-10-AM.asp?sid=gumtree
6h
Job Placements
1
Inbound Lead Response Agent is responsible for contacting potential customers who have expressed interest in products or services through inbound channels (website inquiries, online forms, campaigns, advertisements, etc.). This role involves reaching out to these leads, understanding their requirements, providing accurate information, and converting inquiries into sales or qualified opportunities while ensuring excellent customer experience.Location: Kempton ParkKey ResponsibilitiesCall and follow up with leads generated through inbound sources (website, ads, campaigns, referrals, etc.).Understand customer needs and provide suitable information on products or services.Qualify leads and update CRM with accurate customer details and call outcomes.Persuade and guide prospects towards conversions (sales, appointments, or sign-ups).Maintain daily/weekly lead call targets, conversion ratios, and follow-up schedules.Handle sales queries, objections, and escalate complex cases to Management.Ensure compliance with company policies and always maintain professionalism.Work closely with Management / Team Leader to provide feedback on lead quality and campaign performance.Educational & Experience RequirementsMinimum: Matric.Sales experience in telesales or internal sales is essential.Debt counselling knowledge is an advantage.English and Afrikaans Speaking (English first language)Sales, Tele Sales and Call Centre experienceSales (minimum 3 years)Financial services, preferably insuranceStrong verbal communication and persuasive skillsSkills & CompetenciesSkills & CompetenciesStrong verbal communication and persuasive skills.Strong written communication – English first language required.Active listening and ability to build rapport quickly.Customer-centric approach with problem-solving mindset.Good organizational and follow-up skills.Basic computer knowledge (MS Office, CRM tools).Target-oriented with ability to work in a fast-paced environment.
https://www.jobplacements.com/Jobs/I/Inbound-Lead-Response-Call-Center-Agent-1255279-Job-Search-01-23-2026-05-00-37-AM.asp?sid=gumtree
7d
Job Placements
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Job DescriptionSomeone who is energetic, confident and has exceptional customer serviceProject management skillsEnable to work with deadlinesGood phone mannersExcellent in handling customers enquiriesMust have MatricSouth African IDExperience is essential and Computer SkillsSalary is market relatedPlease contact Malcolm 0662075050/ AlvinEmail CVS to malcolm@ssure.co.za or alvinr@ssure.co.za
9d
Honeydew1
Applicants are required to meet the following criteria: Grade 12 (Matric) with certificate and/or other tertiary qualification in CRM will be an advantageCertificate in selling skills will be an advantage.Minimum of two-three (2-3) years experience from a UK-based call centre, both inbound and outboundSales track record beneficialIn person sales/ retail experience will be an advantageKnowledge of Customer Relationship Management (CRM), computerized and ordering systems, and knowledge of Navision will be an advantageKnowledge of Sales and Marketing principlesProficiency in MS Office The successful applicant would be responsible for, but not limited to:Contacting existing and prospective customers telephonically via an outbound call with the aim of selling the companys products and servicesEnsuring the company meets its business objectives through sound Marketing and Public Relations opportunities Salary: Negotiable dependent on experience Please email detailed CV, supporting documentation and salary requirements through to
https://www.jobplacements.com/Jobs/C/Customer-Service-Agent-Telesales-Consultant-Cape-T-1257581-Job-Search-01-30-2026-04-35-12-AM.asp?sid=gumtree
6h
Job Placements
1
CALL CENTRE SALES AGENT – WE’RE HIRING!Are you a confident communicator with a passion for sales? Join our dynamic call centre team and take your career to the next level.Key Responsibilities:Outbound and/or inbound sales calls to potential customersPromote and sell company products or servicesMeet and exceed individual and team sales targetsMaintain accurate customer recordsDeliver excellent customer service at all timesMinimum Requirements:Matric (Grade 12) – essentialMinimum of 12 months call centre experience (sales experience preferred)Strong communication and negotiation skillsTarget-driven with a positive attitudeAbility to work in a fast-paced environmentWhat We Offer:Basic salary plus attractive commission structureOngoing training and supportOpportunities for growth and career advancementEnergetic and supportive team environmentHow to Apply:If you meet the above requirements and are ready for a new challenge, submit your CV to jannie@ubuntubotholife.co.za today.Only shortlisted candidates will be contacted.
12d
City Centre1
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Do you excel at building customer relationships and closing deals over the phone? We are seeking a dynamic and motivated Customer Care Agent to join our team in Bloemfontein.If you have experience in customer service, telesales, and call centre environments, we’d love to hear from you!Minimum requirements:Matric (Grade 12) qualification is essentialProven experience in a customer service, telesales, and call centre environmentBilingual (must be fluent in English and Afrikaans); ability to communicate in Xhosa is a strong advantageExcellent telephone manner and communication skillsTarget-driven and customer-focusedResides in BloemfonteinDuties and responsibilities:Handle incoming and outgoing calls to assist customers with queries, concerns, and service requestsEngage in telesales activities, reaching out to potential clients to promote our products and secure appointmentsMaintain an excellent standard of customer service at every touchpointRecord and update customer information accuratelyAchieve and exceed appointment and sales targets for incentive rewardsSkills required:Communication skillsProblem-solving skillsInterpersonal skillsOrganisational skillsAdaptibilityRemuneration:R 6 500 basic + incentive + additional sales incentive (dependent on appointments made)Work hours:Monday - Friday: 08:00 - 17:00Every other Saturday: 08:00 - 12:00IMPORTANT:Applications close 28 July 2025Only applications submitted via the Ditto Jobs platform will be consideredOnly candidates who meet all our clients minimum requirements will be contacted
https://www.jobplacements.com/Jobs/C/Customer-Care-Agent-Bloemfontein-1203495-Job-Search-07-16-2025-02-00-18-AM.asp?sid=gumtree
6mo
Job Placements
SavedSave
Purpose of Role
The
primary objective of the Customer Support Agent is to uphold exceptional
service standards while ensuring high levels of customer satisfaction. This
role requires a professional who is helpful, knowledgeable, and articulate when
assisting customers with inquiries related to the company’s products, services,
and technical support.
The
Customer Support Agent serves as a crucial liaison between the business
and its customers, addressing concerns efficiently and resolving issues such as
complaints, order processing, cancellations, technical support requests, and
other related queries. The agent plays a vital role in maintaining positive
customer relationships and enhancing the overall customer experience.
Areas of Responsibility
● Helpdesk Support
● Network Operations Center (NOC)
Accountabilities
and Performance Measures
● Efficiently resolve customer complaints and
inquiries through phone, email, and social media channels.
● Accurately document customer interactions,
troubleshoot connectivity issues, and ensure compliance with SLAs.
● Demonstrate a strong understanding of TT
Connect’s network design and operational functionality.
● Maintain
precise stock documentation and oversee inventory management.
● Exhibit excellent communication,
problem-solving, and analytical skills to enhance customer satisfaction.
● Effectively multitask and coordinate various
tasks to ensure smooth workflow and operational efficiency.
Qualifications / Requirements
Grade 12 or National Senior Certificate.
At least 12 months of experience in an inbound/outbound call
center environment.
Strong communication and presentation skills.
Proficiency in using ticket logging systems for issue tracking
and resolution.
Ability to multitask, prioritize, and coordinate tasks
effectively.
Strong time management skills.
A minimum of 12 months of experience in fiber network support or
technical support.
In-depth knowledge of fiber converters and broadband routers is
essential.
A valid South African driver’s
license (held for a minimum of 3 years).
CompTIA N+,
Certifications such as CompTIA A+ or Cisco CCNA would be
advantageous but are not essential.
Own
vehicle
Valid
driver’s license
Shifts 08:00 - 20:00
09:00 - 21:00
21:00 - 09:00
20:00 - 8:00
Including
working over weekends and public holidays, depending on the shift roster. Send CV to recruitment@ttconnect.co.za
5d
BoksburgSavedSave
We are looking for a reliable
and self-driven Call Centre Consultants to join our winning team! Your main
duty will be Inbound and Outbound Debt Collection.
You will be responsible for contacting debtors
and negotiating payments.
Requirements
1 year of experience as a Debt Collection
consultant
Early - stage collections
Experience in working with targets and tight
deadlinesGood negotiation and persuasion skills
Team Player
Great interpersonal and communication skills
Have a professional level of customer service Knowledge of Excalibur an advantage
Should you meet the above requirements kindly
email a detailed CV to: akash@fusioncs.co.za
1d
Durban North1
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Role OverviewWe are seeking lively, detail-oriented, and experienced Customer Service / FICA Agents to provide exceptional customer support on our online trading platform while ensuring full compliance with FICA and AML requirements. This role is client-facing and compliance-focused, requiring strong communication skills, accuracy, and the ability to work efficiently in a fast-paced environment.Key ResponsibilitiesCustomer Service & Platform SupportProvide prompt, professional customer support via multiple communication channels.Assist clients with platform navigation, trading processes, and basic technical queries.Resolve customer complaints efficiently and ensure high levels of client satisfaction.Maintain accurate records of customer interactions and transactions.Stay informed on platform updates, system changes, and relevant market trends.Maintain strict customer confidentiality at all times.FICA & Compliance ResponsibilitiesConduct client identification and verification (KYC), including the collection and verification of required documentation (ID, proof of address, source of funds, etc.).Ensure all FICA verification is completed prior to onboarding or transaction finalisation.Perform ongoing client monitoring in line with regulatory requirements.Identify and report suspicious or unusual transactions related to potential money laundering or terrorist financing to the Financial Intelligence Centre (FIC).Accurately record and report discrepancies identified during the verification process.Maintain proper record-keeping of client documentation and transactions in accordance with FICA requirementsMinimum Requirements:Matric / High School qualification (required).Minimum 12 years customer service experience (call centre, financial services, or client-facing roles preferred).Excellent verbal and written communication skills in English (additional languages are advantageous).Strong problem-solving, multitasking, and analytical skills.High attention to detail and accuracy, particularly in compliance-related work.Computer literate with working knowledge of MS Office and CRM/customer service systems.Basic understanding of financial regulations (FICA/AML knowledge advantageous; training will be provided).Ability to work rotational shifts
https://www.jobplacements.com/Jobs/C/Customer-Service-Agent-1254837-Job-Search-01-22-2026-10-05-11-AM.asp?sid=gumtree
8d
Job Placements
1
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The Role:The Customer Services Manager, will be responsible for managing a remote support team of 20+ agents through 2 Team Leaders. The successful candidate will have demonstrable experience in online retail, with deep knowledge of tools like Zendesk, and a proven ability to report at Board level. They will lead the function, drive customer satisfaction, and foster high performance across the team.Key Responsibilities:Lead and manage a remote team including 2 Team Leaders and over 20 customer service agents.Oversee daily operations, ensuring KPIs, SLAs, and customer satisfaction metrics are met.Provide detailed performance reports and insights to the Board of Directors.Maintain and optimise Zendesk workflows and ensure effective ticket handling.Coach, motivate, and develop remote employees to achieve their full potential.Drive initiatives that enhance customer experience and reduce response/resolution times.Handle high-level customer escalations with professionalism and speed.Collaborate with internal departments to align service delivery with wider business goals.Requirements:Minimum of 4 years experience in a Customer Services Manager role within eCommerce/online retail.Strong background in managing remote support teams and leading through Team Leaders.Proficient in using Zendesk (or similar platforms) to manage customer interactions.Proven ability to communicate with and report to Board-level stakeholders.Motivational leadership style with a passion for developing people.Analytical mindset with a focus on continuous improvement.Whats on Offer:Remote- workingOpportunity to work with a forward-thinking, growing online retail brand.Competitive salary.A chance to lead and influence a key area of the business.
https://www.executiveplacements.com/Jobs/C/Customer-Services-Manager-1197538-Job-Search-06-25-2025-04-38-47-AM.asp?sid=gumtree
7mo
Executive Placements
1
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What Youll Do:Lead, coach, and develop a team of call centre agents.Monitor and drive key KPIs (SLA, AHT, quality, productivity, migrations).Handle escalations and provide agents with product knowledge and customer solutions.Prepare and present performance reports and updates to management.Ensure full compliance with processes, policies, and service standards.Collaborate with management, HR, and clients to align with business objectives.Oversee network/system migration activities, ensuring minimal downtime and service impact.What Were Looking For:Minimum 2 years of call centre experience ideally within Telecommunications or Next Generation Networks.A mix of sales and customer service experience in a technical field will also be considered.Strong people management, coaching, and conflict resolution skills.Excellent reporting, presentation, and analytical ability.Proficiency in MS Office (Excel, PowerPoint, Teams) and SharePoint.Experience managing migration or technical transition projects.
https://www.jobplacements.com/Jobs/M/Migration-Team-Leader-1236616-Job-Search-01-22-2026-00-00-00-AM.asp?sid=gumtree
8d
Job Placements
1
SavedSave
If English or Afrikaans is your first language (non-negotiable), you have just finished school or stuck in your early career and ready to start earning real money, then we want to hear from you!If youre confident, motivated, and not afraid to talk to people, this is your chance to launch a high-energy sales career with full training, a basic salary, and uncapped commission.What Youll Be Doing:As part of our outbound sales team, youll learn how to:Speak to new potential clients via calls, emails, and messagesIntroduce people to our online trading platforms and servicesHelp clients sign up and fund their accountsFollow up with leads (because persistence = commission ??)Work towards daily, weekly, and monthly sales targetsUpdate customer details on our system (well train you!)Learn professional sales skills in a fast-paced call centre environmentWork closely with experienced team members wholl support your growth?? Dont worry full PAID training is provided before you hit the phones.What You Need to Bring:Matric (essential)Your first language MUST be English (Afrikaans speakers fluent in English will also be considered)Confidence and a positive attitudeStrong communication skillsWillingness to learn and take feedbackMotivation to earn money and grow your careerhttps://www.jobplacements.com/Jobs/O/Outbound-Call-Centre-Agents-1257195-Job-Search-1-29-2026-11-52-38-AM.asp?sid=gumtree
1d
Job Placements
1
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Energy at Work Projects is recruiting approximately 133 Digital Support Agents to support a niche portfolio of high-profile business banking clients for one of South Africas largest and most trusted banking institutions.This role is ideal for individuals who are confident, tech-savvy, and capable of resolving complex digital and technical issues in a fast-paced environment all while delivering exceptional service quality.ð??¹ About the RoleAs a Digital Support Agent, you will be the first point of contact for premium business banking clients across digital platforms. You will manage inbound and outbound customer engagements, troubleshoot advanced technical issues, and ensure each interaction reflects the banks world-class service standards.ð??¹ Key ResponsibilitiesHandle inbound and outbound customer calls professionally.Resolve customer queries and provide accurate, reliable information.Troubleshoot complex technical and digital banking platform issues.Guide clients through system navigation, digital access, and transactional processes.Maintain a high level of customer satisfaction and uphold service quality standards.Update customer records and escalate complex issues where necessary.Work toward achieving performance targets, KPIs, and SLA requirements.Ensure compliance with all internal controls and banking regulations.ð??¹ Minimum Requirements (Non-Negotiable)Matric / Grade 12NQF Level 5 certificate (Not negotiable)23 years experience in a banking call centre environment, supporting high-profile or business banking clientsStrong communication and problem-solving skillsAbility to work under pressure in a high-volume, fast-paced environmentDemonstrated ability to handle complex troubleshooting support
https://www.jobplacements.com/Jobs/D/Digital-Servicing-Agents-x-133-1217545-Job-Search-01-22-2026-00-00-00-AM.asp?sid=gumtree
9d
Job Placements
1
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Job description:The Acquisitions agent is responsible for sales and lead conversion targets.Marketing of company to both existing and new customers.Follow up on outstanding leads and/or queries.Handle inbound and make outbound calls according to campaigns.Demonstrate excellent knowledge of product, service offerings and systems.Negotiate and make relevant product and service adjustments in line with customer needs, product pricing and company sales strategy.Dealing with customer queries and complaints in a competent, efficient and professional manner, in accordance with companys quality standards and values.Selling value-added services.Up selling of company products.Obtaining referrals from new company customers.Provide constant feedback to intermediaries, management and other departments regarding status of leads.Ensure quality benchmarks are achieved.Manage time and workloads to ensure that deadlines and targets are met.Align own behaviour with company culture and values.Ensure achievement of own performance requirements.Establishing, building and maintaining relationships with our various partners.Contract administration, feedback and daily statistical reporting.Scheduling fitments of company units.Rescheduling appointments.Checking/Maintaining high Quality of schedules.Management of potential cancellations. Competencies Required:Selling skills (objection handling & negotiation).Customer centric.Attention to detail.Deadline and results driven.Initiative.Teamwork.Judgment/Problem solving.Tolerance for stress.Interpersonal and communication skills.Influencing. Job Requirements:Matric.1-2 years previous call centre experience in a sales environment is essential.RE 5, 120 FAIS credits advantageous.MS Office knowledge (Basic or Intermediate Excel).
https://www.jobplacements.com/Jobs/A/Acquisitions-Agent-Gauteng-1205710-Job-Search-7-23-2025-9-16-21-AM.asp?sid=gumtree
6mo
Job Placements
1
Employer DescriptionCompany offers insurance services.Job DescriptionGrow company market share through the sales of Life products.Educate customers on company products.Optimize leads by selling additional products.Be a good Brand Ambassador and render great customer service.QualificationsMatricRE5 a mustSkillsMinimum 3 years outbound call Centre experience selling Life Insurance products.Fluent in English and 1 other official language.DOFA or FAIS fitSalary/Packagehttps://www.jobplacements.com/Jobs/P/PAM-14553-Call-Centre-Agent-Life-Insurance--Bryan-1149511-Job-Search-1-16-2026-7-15-37-AM.asp?sid=gumtree
15d
Job Placements
1
SavedSave
Mobile Support Agent (UK Company)Shift : 13:00pm - 22:00pm Sunday to Thursday .Friday and Saturday off days. Role OverviewKPI-driven Mobile Support Agent required for a high-volume service desk / call-centre environment. Key Duties• Inbound calls, emails & ticket handling• Android & iOS first-line support• Incident logging, resolution & escalation• Meet SLAs, AHT, FCR & CSAT targets Requirements• 1–3 years service desk or call-centre experience• Strong mobile OS knowledge (Android/iOS)• Ticketing systems & SLA-based support• Clear communication & customer focus Work EnvironmentOnsite -Office Based – Befordview/ Germiston - GautengShift-based | Performance-measured | Fast-pacedTo Apply: Send CV to ccv81176@gmail.com.
16d
Bedfordview1
We’re looking for a Call Centre Agent to join our team . You’ll be helping us to answer customer questions, solve problems our customers may have, and help to upsell packages and premiums to them. You’ll need to be outgoing, confident speaking with customers, and able to improvise and think on your feet from time to time.Training on the company and product will be provided, and there will be plenty of room to grow when working with us. If this sounds good, apply today! Job Posts are available in Gauteng, Pretoria.Call Centre Agent Responsibilities• Answering all customer phone calls which come through to you.• Memorising important information about our products and services.• Upselling products and premiums where possible to customers.• Pass any necessary comments or complaints to relevant departments for processing.• Help to improve the existing script and develop new areas of script to improve customer communications.• Identify frequent problems or complaints customers may have and help to improve this.Call Centre Agent Requirements• Fluent in English (other languages are a bonus).• Extremely high level of problem-solving ability.• Ability to learn and memorise technical information.• Great delegation ability.- No Experience NeededContact 012 448 4258 or alternatively WhatsApp 067 761 8853
19d
City Centre1
We are seeking a friendly, hard-working call center agent to join our growing team. In this position, you will interact respond to inquiries in either the customer service, sales, or technical support space on the telephone, email, and/or instant messaging. You should be ambitious, results-driven, and goal-oriented. Positions are available in Pretoria.Call Center Agent Duties and ResponsibilitiesProvide services or make sales directly to customers via the telephone or through email and instant messaging communicationsMake and receive calls using a telephone headsetRead from a dynamic prepared script that applies to the situation at handAdjust scripts as necessary to target the individual interests of clientsRespond to customer queries with information about products and services or technical assistanceCollect customer information pertinent to business objectives, such as name, address, demographic and financial informationProcess order information; schedule appointmentsConduct surveys for market research; enter data into computer systemsMaintain detailed records of contactsAcquire lead lists with names and telephone numbers of potential clientsMonitor performance in conjunction with personal goals and business objectives** Kindly WhatsApp 067 761 8853 Call Center Agent Requirements and QualificationsHigh school or general equivalency diplomaTraining is available, no experience neededExcellent written and verbal communication abilities and interpersonal skillsExemplary customer service skillsAbility to handle demanding customers with patience and professionalismAble to thrive in a fast-paced environment
22d
City Centre1
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Customer Service Agent Mango5 has an exciting new campaign, and we are seeking a personable, customer centric and service driven Customer Service Agent. The customer service agent will be responsible for addressing inbound customer calls that are not complaints nor policy change requests. This individual will mostly be dealing with potential new customers that may want to purchase the policy.
Their duties will include:
Describe the product benefits and features to potential customers
• Describe the product to potential new customers.
• Answer potential customers questions regarding the product to be taken to market.
• Let customers or clients know about additional product features and benefits.
• Continuously learn about the companys products/services and remain up to date with any changes.
Convert potential customers into leads
• Convert customer queries that are received into sales leads.
• Meet personal sales targets and call handling quotas.
• Follow communication procedures, guidelines and policies.
Escalate/solve any challenges and issues that customers are raising
• Identify common issues raised by potential customers related to the product or business.
• Investigate and solve customer problems.
• Escalate customer problems that need to be solved at a more strategic level.
• Meet with management to discuss possible improvements to the companys customer service.
This role has the following requirements:
Qualifications
• Matric Certificate
Experience
• A min of 1 year proven customer support experience or experience as a Client Service Representative.
Skills
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication skills.
• Ability to multi-task, prioritize and manage time effective
Working Hours :
• Monday to Friday: 8am to 5pm
Remuneration:
• Monthly basic: R6500
• Additional commission and incentive earnings.
Benefits:
• Medical Insurance
• YouAssist Access to emergency response, trauma and home assist
• Internal LMS access to online courses to aid with professional, writing, and personal development
Email your latest updated CV to recruitment@mango5.co.za. Please note that due to the high volume of CVs received only shortlisted applicants will be contacted. Should you not receive communication from our office within two weeks of submission, kindly consider your application unsuccessful for this position.
We will keep your CV on file and re-establish contact with you should opportunities in line with your expertise become available in future.Salary: RMin salary: 6500.Job Reference #: 201129
10mo
Mango5
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