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Mobile - Phone Support Agent

23 days ago369 views
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General Details
Location:
Bedfordview, East Rand
Advertised By:Private
Company Name:UK
Job Type:Full-Time
Employment Equity:Non EE/AA
Valid Until:2026-07-01
Description

Mobile Support Agent (UK Company)


Shift : 13:00pm - 22:00pm Sunday to Thursday .

Friday and Saturday off days.


Role Overview

KPI-driven Mobile Support Agent required for a high-volume service desk / call-centre environment.

Key Duties

• Inbound calls, emails & ticket handling

• Android & iOS first-line support

• Incident logging, resolution & escalation

• Meet SLAs, AHT, FCR & CSAT targets

Requirements

• 1–3 years service desk or call-centre experience

• Strong mobile OS knowledge (Android/iOS)

• Ticketing systems & SLA-based support

• Clear communication & customer focus

Work Environment

Onsite -Office Based – Befordview/ Germiston - Gauteng

Shift-based | Performance-measured | Fast-paced

To Apply: Send CV to ccv81176@gmail.com.
Id Subtitle 1346934515
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