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Results for customer service call centre in "customer service call centre", Full-Time in Jobs in South Africa in South Africa
1
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We are seeking a dedicated Call Centre Agent to join our team. As a Call Centre Agent, you will be responsible for handling incoming and outgoing calls from customers, providing exceptional customer service, resolving customer inquiries and issues, and maintaining accurate records of interactions. The ideal candidate should have excellent communication skills, be customer-oriented, patient, and able to work in a fast-paced environment.Duties and responsibilities:Answering and making calls to customersHandling customer inquiries and issuesProviding information about products and servicesMaintaining customer recordsStrong Telephonic skills
https://www.jobplacements.com/Jobs/C/Call-Centre-Agent-Customer-Service-1264110-Job-Search-02-19-2026-04-34-06-AM.asp?sid=gumtree
2d
Job Placements
SavedSave
Vacancy:
CUSTOMER SERVICE / CALL CENTRE
Area:
Nelspruit,
Mpumalanga
Requirements:
Assist customers telephonicallyAssist and resolve client queriesFollow up on complaints Capturing vouchersMonth end stats for managerPurchase orders Follow up on invoicesAssist clients with service requests`Assist with route planning Bookings for accommodations for techniciansAssist clients with service requestsOrders and month end forecastingSourcing quotationsAssisting depot managers if neededTelesales - New policy sign up queries and sign ups
Starting
Salary:
R
8,000-R 10,000 per month
Apply: jobs@isc.org.za
Reference# Customer Service, Nelspruit
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& Selected Candidates
Communication
will be limited to shortlisted candidates only.
3d
Mbombela / Nelspruit1
Our company is looking for a Call Center Agent to join our team.Responsibilities:Most of the day will be providing assistants through the phones, webchats or through email;Execute Inbound/Outbound calls, texts and chat while maintaining compliance;Creatively handle objections and qualify customers for sales appointments;Convert phone conversations to highly qualified appointments through relationship building;Processes check orders, performs account file maintenance;Stay current on all service policies, procedures and training updates;Primary Responsibilities;Proficient in online map systems;Maintain excellent attendance and punctuality;Ability to navigate through multiple screens;Check eligibility for potential passengers and provide general information on services;Requirements:Excellent communication skills;Training is Offered, No Experience NeededGrade 10, 11 or 12 NeededMust have patience and understanding and enjoy helping people via phone, email or chat messages;Billing inquiries and processing payments, and;Troubleshooting basic technical issues they have with their phone, internet or cable services;Kindly call 012 448 5248 or alternatively WhatsApp 067 761 8853
2d
Hatfield1
SavedSave
Do you excel at building customer relationships and closing deals over the phone? We are seeking a dynamic and motivated Customer Care Agent to join our team in Bloemfontein.If you have experience in customer service, telesales, and call centre environments, we’d love to hear from you!Minimum requirements:Matric (Grade 12) qualification is essentialProven experience in a customer service, telesales, and call centre environmentBilingual (must be fluent in English and Afrikaans); ability to communicate in Xhosa is a strong advantageExcellent telephone manner and communication skillsTarget-driven and customer-focusedResides in BloemfonteinDuties and responsibilities:Handle incoming and outgoing calls to assist customers with queries, concerns, and service requestsEngage in telesales activities, reaching out to potential clients to promote our products and secure appointmentsMaintain an excellent standard of customer service at every touchpointRecord and update customer information accuratelyAchieve and exceed appointment and sales targets for incentive rewardsSkills required:Communication skillsProblem-solving skillsInterpersonal skillsOrganisational skillsAdaptibilityRemuneration:R 6 500 basic + incentive + additional sales incentive (dependent on appointments made)Work hours:Monday - Friday: 08:00 - 17:00Every other Saturday: 08:00 - 12:00IMPORTANT:Applications close 28 July 2025Only applications submitted via the Ditto Jobs platform will be consideredOnly candidates who meet all our clients minimum requirements will be contacted
https://www.jobplacements.com/Jobs/C/Customer-Care-Agent-Bloemfontein-1203495-Job-Search-07-16-2025-02-00-18-AM.asp?sid=gumtree
7mo
Job Placements
1
SavedSave
Description:Handle inbound and outbound client calls in a professional mannerAssist customers with policy queries, product information, and cover explanationsProcess policy changes, cancellations, and updates on CRM systemsFollow up on outstanding documents and client requestsCapture accurate client details and maintain customer recordsProvide quotes (if licensed/qualified) and generate leads for sales teamsMeet daily productivity and quality targetsResolve customer issues and escalate when necessaryRequirements:Grade 12 / MatricMinimum 1â??2 years Call Centre or Customer Service experience (insurance experience an advantage)Excellent communication skills â?? verbal & writtenComputer literate with strong typing & CRM system skillsAbility to work under pressure and handle high call volumesPatient, client-centred and professional phone etiquetteWorking Hours:Monday to Friday 7h30 â?? 17h00Every 2nd Saturday â?? 8h30 â?? 13h30Training providedPlease note only candidates that meet the minimum requirements will be considered.  Please follow our website and social media channels to be the first to know when our clients have new vacancies!
https://www.jobplacements.com/Jobs/C/Call-Centre-Agent-1236136-Job-Search-02-19-2026-00-00-00-AM.asp?sid=gumtree
2d
Job Placements
1
SavedSave
To lead and evolve the customer service function into a strategic, value-generating division that sets industry benchmarks in service excellence, operational efficiency, and customer satisfaction. This role is pivotal in transforming service operations into a profit centre while championing innovation, digital enablement, and cross-functional alignment.KEY RESPONSIBILITIES: (6 months fixed term contract)Define and evolve customer service standards, objectives, and initiatives to align with corporate strategy.Lead and manage the daily operations of the contact centre to ensure efficient service delivery and high customer satisfaction. This includes supervising and supporting agents, providing training, and performance management.Act as the voice of the customer in executive forums, translating feedback into actionable insights for product and service enhancements.Collaborate cross-functionally with departments to align service delivery with broader business objectives.Champion the adoption of CRM platforms, AI-driven support tools, and self-service portals to enhance customer engagement and reduce service friction.Monitor KPIs such as first-call resolution, average handling time, and customer satisfaction scores, using insights to drive continuous improvement.Resolve complex, escalated service issues that require coordination across departments, ensuring timely and satisfactory outcomes.Ensure adherence to regulatory standards, warranty policies, and service-level agreements (SLAs).Implement quality assurance programs and audits to maintain high service standards.Manage resources and budgets to optimize operational efficiency and cost-effectiveness.Champion a service-led culture across the organization, influencing product, sales, and marketing teams.EducationBachelors degree in business administration, Communications, or a related field (preferred).Minimum of 58 years experience in a contact centre or customer service leadership role.Understanding of workforce planning, scheduling, and resource allocation.Proven track record of transforming service operations and implementing best-in-class practices.
https://www.jobplacements.com/Jobs/C/Contact-Centre-Lead-1262237-Job-Search-02-13-2026-04-07-54-AM.asp?sid=gumtree
8d
Job Placements
We are looking for an experienced Call Centre Sales Rep to join our team: - Manage incoming calls
and emails professionally, meeting service levels
·
Identify and assess
customer needs for satisfaction
·
Provide accurate,
valid, and complete information using provided systems
·
Meet personal/team
targets, call/mail quotas, and daily productivity goals
·
Resolve product or
service problems efficiently and follow up for resolution
·
Record customer
interactions, process accounts, and file documents
·
Capture information on
company systems accurately and promptly
·
Inform management of
potential issues or concerns
·
Collaborate with CSR
team and other departments for solutions to product issues Send CV to elaine@stingray.co.za
4d
VERIFIED
1
We are seeking a dedicated Customer Service Representative to join our team. In this role, you will act as a liaison, providing detailed product/service information, responding to customer inquiries, and resolving issues with precision and efficiency.Customer Service Representative ResponsibilitiesHandle large volumes of incoming calls and generate sales leads.Identify and assess customer needs to achieve satisfaction.Build sustainable relationships and trust through open and interactive communication.Provide accurate, valid, and complete information using appropriate methods and tools.Meet personal and team sales targets and call handling quotas.Resolve customer complaints, offering suitable solutions and alternatives within set time limits, and follow up to ensure resolution.Maintain records of customer interactions, process customer accounts, and file documents.Adhere to communication procedures, guidelines, and policies.Go the extra mile to engage and delight customers.Customer Service Representative skills and qualificationsHigh school diploma or equivalent.Training will be offered, No Experience NeededDemonstrated ability to achieve sales quotas.Strong phone contact handling skills and active listening abilities.Customer-oriented mindset with an adaptability to different personality types.Exceptional communication and presentation skills.Capacity to multi-task, prioritize, and manage time effectively.Call 012 448 4852 or alternatively WhatsApp 067 761 8853
6d
City Centre1
SavedSave
Minimum RequirementsMinimum 1 Year experience in an insurance call centre environmentGrade 12 / Matric Clear criminal recordStrong communication skills (verbal and written)Computer literate (MS Office and CRM systems advantageous)Ability to work under pressure and meet targetsKey ResponsibilitiesHandle inbound and outbound customer calls professionallyAssist clients with policy queries, amendments, and product informationPromote and upsell insurance products where applicableEnsure accurate capturing of customer information on internal systemsMaintain compliance with company and regulatory requirementsDeliver excellent customer service and maintain client relationshipsMeet daily, weekly, and monthly performance targetsCompetencies & SkillsStrong customer service orientationSales and negotiation skillsAttention to detail and accuracyProblem-solving abilityTime management and organisational skillsTeam player with a positive attitude
https://www.jobplacements.com/Jobs/C/Call-Centre-Agent-1262021-Job-Search-02-12-2026-10-11-33-AM.asp?sid=gumtree
9d
Job Placements
1
SavedSave
The Customer Services Controller provides real-time ecommerce support to customers, drivers, and internal stakeholders. The role focuses on resolving order-related queries across multiple channels (calls, emails, help centre), supporting end-to-end order fulfilment, and ensuring a high-quality customer experience within a fast-paced ecommerce retail environment.Key ResponsibilitiesHandle ecommerce-related queries via phone, email, chat, and help centre platformsSupport drivers and customers with order tracking, delivery issues, and escalationsDrive First Contact Resolution (FCR) and proactive issue resolutionMonitor orders against SLAs and work with operations to resolve delaysAct as a key link between ecommerce operations, clients, and delivery teamsIdentify trends in customer issues and escalate systemic problemsEnsure professional, friendly, and efficient customer interactions at all timesHours12-hour retail shifts (08:00–20:00, rotational)Transport provided if ending 20h00RequirementsMatric (Grade 12)Minimum 2 years’ experience in a Contact Centre / Help Centre / Customer Support roleStrong understanding of ecommerce order fulfilment, logistics, or supply chain processesProficient in Microsoft Office (especially Outlook and Excel)Comfortable working retail shifts, including weekends and SundaysDiploma in Logistics, Supply Chain Management, or related field (Advantageous)Experience in a blended or multi-channel contact cen
https://www.jobplacements.com/Jobs/C/Customer-Service-Controller-1260617-Job-Search-02-09-2026-05-00-16-AM.asp?sid=gumtree
12d
Job Placements
1
SavedSave
Callforce Johannesburg is currently recruiting for Upgrades consultants.The Upgrades Sales consultant will play a crucial role in driving sales and customer loyalty by offering upgrade opportunities to existing clients. This role involves understanding customer needs, recommending suitable upgrades, and ensuring a seamless transition for the customer. As part of our growth strategy, our ideal candidate should be results driven, have excellent communication skills, a persuasive sales approach, and a passion for delivering outstanding customer service.Requirements:- Call centre telco upgrades experience of 1+ year.- Ability to quickly learn and retain detailed information about a wide range of products and services.- Problem-Solving: Strong problem-solving skills and the ability to think on your feet.- Organization: Excellent organizational skills and attention to detail.
https://www.jobplacements.com/Jobs/U/Upgrades-consultants-1204616-Job-Search-07-19-2025-02-00-27-AM.asp?sid=gumtree
7mo
Job Placements
1
SavedSave
Description:As a Sales Consultant, youll be the voice of their brand, handling inbound and outbound interactions with both existing and prospective customers. Your focus will be on retention, new policy sales, and ensuring every customer feels valued and supportedResponsibilities: SalesPromote products through inbound and outbound calls.Identify customer needs and recommend suitable coverage options.Achieve individual and team sales targets while maintaining customer satisfaction.RetentionEngage existing policyholders and support their transition to new products.Address questions and concerns, reinforcing the value of keeping pets insured.Team Collaboration Participate in team meetings, coaching, and training sessions.Share feedback and ideas to enhance performance and customer experience.Join daily stand-up meetings.Systems and AdministrationAccurately document customer interactions.Ensure compliance with internal procedures and regulatory standards.Escalate complex issues appropriately.General Adhere to company policies and procedures.Perform other duties as required to support business success.Requirements:Minimum Grade 12 / National Senior Certificate.Experience in sales, customer service, or a call centre environment.High emotional intelligence, empathy, and a customer-first mindset.Strong communication skills in Englishboth verbal and written.Confidence to ask the right questions and understand customer needs.Computer literacy and multitasking ability.Working hours and Shifts:Shifts will include: Monday to Friday: Midnight Start (00:00 08:00) or Early Morning Start (03:00 11:00). Alternating weekly. Hours are subject to change based on business needs and daylight savingsCompetitive Market Related Salary!Please note only candidates that meet the minimum requirements will be considered. Please follow our website and social media channels to be the first to know when our clients have new vacancies!
https://www.jobplacements.com/Jobs/S/Sales-and-Service-Consultant-1264406-Job-Search-02-20-2026-04-01-48-AM.asp?sid=gumtree
1d
Job Placements
1
SavedSave
Customer Service Agent Mango5 has an exciting new campaign, and we are seeking a personable, customer centric and service driven Customer Service Agent. The customer service agent will be responsible for addressing inbound customer calls that are not complaints nor policy change requests. This individual will mostly be dealing with potential new customers that may want to purchase the policy.
Their duties will include:
Describe the product benefits and features to potential customers
• Describe the product to potential new customers.
• Answer potential customers questions regarding the product to be taken to market.
• Let customers or clients know about additional product features and benefits.
• Continuously learn about the companys products/services and remain up to date with any changes.
Convert potential customers into leads
• Convert customer queries that are received into sales leads.
• Meet personal sales targets and call handling quotas.
• Follow communication procedures, guidelines and policies.
Escalate/solve any challenges and issues that customers are raising
• Identify common issues raised by potential customers related to the product or business.
• Investigate and solve customer problems.
• Escalate customer problems that need to be solved at a more strategic level.
• Meet with management to discuss possible improvements to the companys customer service.
This role has the following requirements:
Qualifications
• Matric Certificate
Experience
• A min of 1 year proven customer support experience or experience as a Client Service Representative.
Skills
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication skills.
• Ability to multi-task, prioritize and manage time effective
Working Hours :
• Monday to Friday: 8am to 5pm
Remuneration:
• Monthly basic: R6500
• Additional commission and incentive earnings.
Benefits:
• Medical Insurance
• YouAssist Access to emergency response, trauma and home assist
• Internal LMS access to online courses to aid with professional, writing, and personal development
Email your latest updated CV to recruitment@mango5.co.za. Please note that due to the high volume of CVs received only shortlisted applicants will be contacted. Should you not receive communication from our office within two weeks of submission, kindly consider your application unsuccessful for this position.
We will keep your CV on file and re-establish contact with you should opportunities in line with your expertise become available in future.Salary: RMin salary: 6500.Job Reference #: 201129
10mo
Mango5
1
We are seeking a detail-focused, customer-oriented, and professional Call Centre Representative to join our team! The ideal candidate will have previous experience in a similar setting and keep customer satisfaction at the heart of everything they do. The focus of the role is to take incoming calls from customers to service their requests, along with making outbound calls to customers. ResponsibilitiesAnswer incoming calls from customers and assist them with their queries.Verify customers' identity by following company procedures before discussing any accounts, products, or information.Keep customers' information up to date on the internal CRM system.Assist customers with their queries, provide information on products, and take payments over the phone.Make outbound calls to customers as needed regarding product renewals, contract renewals, or other types of services they may need.Ensure that all sales and products/services sold are logged on the CRM system.Work in line with data security policies at all times.Kindly WhatsApp 067 761 8853 or Call 012 448 5248RequirementsHigh School Diploma or aboveTraining is Available, No Experience NeededDetail-focused, with good problem-solving skillsStrong customer service skillsAble to work in line with company KPIsExcellent communication skills, both written and verbalAble to multi-task effectively
18d
City CentreSavedSave
Call Center Agent required for legal firm for collections, email : hbr@hbr.co.za
20d
Morningside1
SavedSave
Key ResponsibilitiesManage inbound and outbound voice calls relating to patient medical billing and invoice queries.Provide accurate information and clear explanations of charges, invoices, payment terms, and account balances.Actively chase debt using all communication methods, primarily by phoneOutbound calling for pre-patient registrationResolve billing-related concerns or escalate complex issues to the appropriate teams.Assist patients with payment arrangements and account queries.Record all interactions accurately in the CRM.Handle sensitive billing discussions with empathy, discretion, and professionalism.Meet defined performance metrics (quality, productivity, and customer satisfaction).Adhere strictly to UK data protection regulations (GDPR) and company compliance standards.Skills & CompetenciesExcellent verbal communication and active listening skills.Ability to explain billing and invoice details clearly and confidently.Strong problem-solving and conflict-resolution skills.High attention to detail and accuracy in handling financial queries.Customer-first mindset with empathy and patience.Ability to remain professional in sensitive or high-pressure interactions.  Qualifications & ExperiencePrevious experience in a contact centre or customer service environment (billing/medical billing experience preferred).Minimum Grade 12 / equivalent qualification.Exposure to billing, invoicing, or financial processes advantageous.Confident system navigation and call-handling skills.
https://www.jobplacements.com/Jobs/C/Customer-Service-Agent-UK-Hours-1262529-Job-Search-02-14-2026-04-16-39-AM.asp?sid=gumtree
7d
Job Placements
1
SavedSave
We are seeking an experienced and enthusiastic full-time sales administrator to join out team that works with financial services. As a sales administrator, you will be responsible for meeting clients in a sales environment and providing exceptional customer/client service. Requirements:-Grade 12-exceptional interpersonal and communication skills with a consultative approachIf you have a true passion for growth bridal and want to be part of a dynamic consultant team, wed love to hear from you!Job Types: Ful-time,Contract length: permant Pay: Negotiated in the interview Education: Matric Certificate (Preferred)Experience: No experience required Language: English (Required)
https://www.jobplacements.com/Jobs/A/Administration-1264122-Job-Search-2-19-2026-7-53-28-AM.asp?sid=gumtree
2d
Job Placements
1
Key Responsibilities:To maximise policy sales and monthly written premium in a compliant and customer centric mannerTo be responsive, courteous and professional in dealing with the Companys supporting lead providers and customersTo execute the sales process with skill, knowledge, diligence and integrityTo optimise each lead by selling additional products where these are availableTo use appropriate interpersonal skills and communication methods to gain acceptance of our products from potential customersTo accurately identify the needs of the customer by asking effective questions and listening attentivelyMatch benefits accordingly and demonstrate how a product satisfies their needsTo understand objections and overcome them with an appropriate responseStrive to become an expert in your field through observation and collaborationTo continuously improve skills through practicing areas identified for improvementTo share ideas and insights with the team in pursuit of continuously improving the effectiveness of the sales teamTo be self-motivated, maximise productivity and able to manage ones time effectively when working from homeNon-Technical:Sales DrivenGoal OrientatedSelf-AccountabilityTime ManagementExcellent verbal and written communication skillsComputer literateNeeds Analysis skillsAttention to detailProblem-solvingAdaptability to changeStress toleranceResilienceDriven and motivatedNegotiation SkillsCompliance and Rule OrientatedStrong work ethicProactiveDeadline drivenMinimum Qualification:MatricRE5Meet the regulatory requirements (e.g. DOFA period, FAIS Fit & Proper)Requirements:At least 3 years call centre sales experience1-year outbound call centre sales experience2 years Life Insurance experienceFluency in English is essential plus one other official languageMotor Industry experience ESSENTIAL!! Please note only candidates with the required experience will be contacted and considered. If you are not contacted within 14 days from application, kindly consider your application as unsuccessful.Applications will only be considered from candidates who meet the specified criteria as per the job spec. If you do not meet the requirements, Select Motor Recruitment reserves the right not to respond to your application. Applications should be submitted no later than 2 weeks from advertising.
https://www.executiveplacements.com/Jobs/A/Automotive-Financial-Services-Credit-Life-Sales-Co-1263986-Job-Search-02-19-2026-04-03-31-AM.asp?sid=gumtree
2d
Executive Placements
1
SavedSave
We are seeking an experienced and enthusiastic full-time sales administrator to join out team that works with financial services. As a sales administrator, you will be responsible for meeting clients in a sales environment and providing exceptional customer/client service. Requirements:-Grade 12-exceptional interpersonal and communication skills with a consultative approachIf you have a true passion for growth bridal and want to be part of a dynamic consultant team, wed love to hear from you!Job Types: Ful-time,Contract length: permant Pay: Negotiated in the interview Education: Matric Certificate (Preferred)Experience: No experience required Language: English (Required)
https://www.jobplacements.com/Jobs/A/Administration-1262132-Job-Search-2-13-2026-1-24-10-AM.asp?sid=gumtree
8d
Job Placements
1
SavedSave
Key Responsibilities:Act as the proactive point of contact for students, both in person and through phone, email, or chat.Assess student needs, and provide accurate guidance or direct them to appropriate resources.Provide students with clear and detailed information on programmes ,activities, results etc as a means of proactive support.Identify when a student requires more specialised support and refer them to appropriate departments or professionals.Recognise signs of distress or crisis (emotional, financial, academic), respond with empathy, and connect students to immediate support options, including crisis intervention when appropriate.Maintain detailed and confidential records of students using the institutionâ??s student support management systemWork collaboratively with other departments to resolve student issues, such as holds on accounts, difficulties accessing services, or confusion about procedures. Advocate for student needs while balancing institutional policies.Be very familiar with operations and procedures.Provide culturally competent, inclusive service that respects diverse backgrounds and experiences. Contribute to a welcoming environment that supports student success and belonging.Stay up to date on changes in policies, support programmes, and student systems.Participate in regular training and contribute to service quality improvement initiatives. To be familiar with accessing and using data and technology to support student needs.Required:Degree in Student Services, Education, Psychology, Communications, or a related field.2-5 years of experience in a customer service or student support environment.Exceptional communication, active listening and writing skills.Demonstrated ability to work with students from diverse backgrounds.Familiarity with Microsoft Office or Google Workspace, information systems and data management.
https://www.executiveplacements.com/Jobs/C/Customer-Services-Consultant-1261489-Job-Search-02-11-2026-04-35-31-AM.asp?sid=gumtree
4d
Executive Placements
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