Call Centre Agent

Minimum Requirements

• Minimum 1 Year experience in an insurance call centre environment
• Grade 12 / Matric
• Clear criminal record
• Strong communication skills (verbal and written)
• Computer literate (MS Office and CRM systems advantageous)
• Ability to work under pressure and meet targets

Key Responsibilities

• Handle inbound and outbound customer calls professionally
• Assist clients with policy queries, amendments, and product information
• Promote and upsell insurance products where applicable
• Ensure accurate capturing of customer information on internal systems
• Maintain compliance with company and regulatory requirements
• Deliver excellent customer service and maintain client relationships
• Meet daily, weekly, and monthly performance targets

Competencies & Skills

• Strong customer service orientation
• Sales and negotiation skills
• Attention to detail and accuracy
• Problem-solving ability
• Time management and organisational skills
• Team player with a positive attitude