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Call Centre Agent

14 days ago304 views
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General Details
Location:
Advertised By:Agency
Company Name:Job Placements
Job Type:Full-Time
Description
Description:
  • Handle inbound and outbound client calls in a professional manner
  • Assist customers with policy queries, product information, and cover explanations
  • Process policy changes, cancellations, and updates on CRM systems
  • Follow up on outstanding documents and client requests
  • Capture accurate client details and maintain customer records
  • Provide quotes (if licensed/qualified) and generate leads for sales teams
  • Meet daily productivity and quality targets
  • Resolve customer issues and escalate when necessary

Requirements:

  • Grade 12 / Matric
  • Minimum 1â??2 years Call Centre or Customer Service experience (insurance experience an advantage)
  • Excellent communication skills â?? verbal & written
  • Computer literate with strong typing & CRM system skills
  • Ability to work under pressure and handle high call volumes
  • Patient, client-centred and professional phone etiquette
Working Hours:
  • Monday to Friday 7h30 â?? 17h00
  • Every 2nd Saturday â?? 8h30 â?? 13h30
  • Training provided

Please note only candidates that meet the minimum requirements will be considered.  

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Job Placements
Selling for 1 year
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