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Vacancy: Customer Service Representative
Reason for Reporting
We are looking for an experienced Call Centre Sales Rep to join our team:
- Manage incoming calls and emails professionally, meeting service levels
· Identify and assess customer needs for satisfaction
· Provide accurate, valid, and complete information using provided systems
· Meet personal/team targets, call/mail quotas, and daily productivity goals
· Resolve product or service problems efficiently and follow up for resolution
· Record customer interactions, process accounts, and file documents
· Capture information on company systems accurately and promptly
· Inform management of potential issues or concerns
· Collaborate with CSR team and other departments for solutions to product issues
Send CV to elaine@stingray.co.za
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