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Service Desk Analyst (L1) Deliver top-tier first-line IT support in a dynamic, customer-focused environmentIT Support | Johannesburg | Full-Time | 08:30 18:00 BST (Shift Rotation)About Our Client Our client is a growing technology services provider committed to delivering responsive, high-quality IT support to businesses across various sectors. With a collaborative culture and a dedication to continuous improvement, they take pride in fostering a supportive environment for both clients and team members. Their Johannesburg office is key to supporting clients worldwide, ensuring seamless and proactive service delivery.The Role: Service Desk Analyst (L1) As a Service Desk Analyst (L1), youll be the first point of contact for end-users requiring technical support. Your role is to ensure fast and effective resolution of common IT issues, escalate complex matters to senior support tiers, and deliver a consistently excellent service experience. This is a customer-facing position ideal for someone eager to grow their IT support career in a fast-paced environment.Key ResponsibilitiesProvide first-line support to clients via phone, email, and remote access toolsTroubleshoot and resolve issues across desktop, server, network, and cloud systemsLog, manage, and follow through on support tickets to resolution or escalationMaintain professional, clear, and friendly communication with all end-usersAssist with software licensing, procurement queries, and general IT guidanceCreate and maintain technical documentation and internal knowledgebase articlesSet up and configure desktops, laptops, printers, and other hardwareAbout You12 years of experience in an IT support role (MSP experience is a bonus)Strong knowledge of Windows 10/11 and macOSProficient in Microsoft 365 and Google WorkspaceUnderstanding of TCP/IP, DNS, DHCP, and Active DirectoryLogical problem-solver with strong troubleshooting skillsCustomer-oriented with a clear and professional phone mannerAble to manage and prioritise tasks independentlyFlexible, proactive, and a reliable team playerThis is a great opportunity for a junior IT professional looking to deepen their support experience while working with a highly skilled team across global clients.
https://www.jobplacements.com/Jobs/S/Service-Desk-Analyst-L1-1200040-Job-Search-7-3-2025-10-06-14-AM.asp?sid=gumtree
9mo
Job Placements
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Employer DescriptionLeading Sage Business PartnerJob DescriptionDuties and responsibilitiesImplementing Sage IntacctManage projectsTraining new Intacct consultantsAssisting with sales proposals and sales demosAct as a liaison and engage with external stakeholders for the timeous completion ofConfigure, maintain, and support client Sage solutions within agreed timelinesResponding to and resolving Sage support queriesPrepare and engage in team statusRun demos for prospects, develop presentationsQualificationsBCom, BSc degree with Financial or AccountingSage Intacct CertificationSkillsSage Intacct implementation and support experienceProject Management experienceThe applicant must be a responsible person an
https://www.jobplacements.com/Jobs/T/TJ-16761-SAGE-INTACCT-IMPLEMENTATION-CONSULTANT-1218491-Job-Search-4-7-2026-4-47-11-AM.asp?sid=gumtree
6d
Job Placements
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I am a Senior IT Recruiter with extensive experience within a leading recruitment firm, specialising in placing top Software Development talent across various industries and seniority levels.I partner with high-performing organisations ranging from innovative start-ups to established corporates, both locally and internationally, offering exposure to cutting-edge technologies and meaningful projects. If youre open to new opportunities that align with your long-term career growth, lets connect.Requirements:Relevant qualification and/or experienceFull stack developmentBack-end developmentFront-end developmentStrong experience across technologies such as: Java, C#, Python, PHP, .NET, .Net Core, JavaScript, React, Angular, AWS, Azure, SQL, BI, C++, Golang, Scala, Blazor, and RazorAgile / Scrum environment exposureApply now!
https://www.jobplacements.com/Jobs/S/Software-Developers--Full-Stack--Back-End--Fron-1277621-Job-Search-04-02-2026-04-14-45-AM.asp?sid=gumtree
6d
Job Placements
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Key Responsibilities: Implementation & OperationsImplement and configure monitoring and observability tools across new and existing projects.Productize platforms into cloud-native formats (containerization, automation, orchestration).Integrate tools into the Global Service Desk and ensure alignment with architectural standards.Support global enablement through coaching, documentation, and training of regional teams. Monitoring, Observability & AnalysisLead observability and monitoring tool deployments (e.g., Prometheus, Grafana, Icinga2, Nagios).Implement system performance monitoring and analysis mechanisms.Enable proactive detection and resolution of operational issues through proper capacity planning and reporting.Ensure adherence to monitoring protocols, policies, and blueprints. Reporting & DocumentationProduce regular and ad-hoc reports for internal stakeholders and management.Ensure performance metrics, SLAs, and operational objectives are met through reliable data analysis.Identify and address process exceptions, deviations, and risks via continual improvement initiatives.Develop and maintain SOPs, implementation guides, and troubleshooting documentation. Collaboration & SupportWork closely with cross-functional teams including service desk, DevOps, infrastructure, and project teams.Contribute to project planning, coordination, and execution of monitoring requirements.Support global initiatives like Global Solution Enablement ART, ensuring alignment with tool strategies. Technical Requirements: Proficiency in Linux (required) and Windows (advantageous).Hands-on experience with monitoring tools such as: Icinga2, Nagios, Prometheus, Grafana Scripting skills in Bash and Python for task automation.Familiarity with Docker, Kubernetes, and microservice architecture.Knowledge of network protocols (e.g., TCP/IP, SNMP).Understanding of the Software Development Lifecycle (SDLC) and IT operations best practices.Ability to manage monitoring agents, tune performance, and automate recurring processes. Minimum Requirements: 35 years of experience in an IT monitoring or observability role.Proven experience in Linux-based environments.Experience supporting or deploying observability tools across enterprise-scale systems.ITIL Foundation Certification (preferred).Nice to Have:Exposure to cloud-native monitoring tools (Azure Monitor, AWS CloudWatch).Experience in global IT environments or shared service models.Knowledge of ITSM platforms and integration with service desks.Pre
https://www.jobplacements.com/Jobs/P/Platform-Systems-Engineer--Global-Services-Tool-1198916-Job-Search-06-30-2025-10-23-51-AM.asp?sid=gumtree
9mo
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