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KPAs Service Providers:- Processing of all Service Providers:Liaise with Logistics Department to ensure all costs recovered and with service providers to ensure all invoices received timeouslyCapture all service provider invoices on QX Cost Recon ReportLink service provider invoices to actual shipmentsCompare actual service provider invoices against provisional costsAttend to all service provider invoice queries with relevant department immediately to resolve before payment dueReconciliation of service provider invoices against monthly statementsPrepare payments of service provider invoices against payment termsPrepare remittance on QXOnce paid, post remittance on QX and send remittances toe relevant Service ProvidersMarine and Credit insurance declarations calculated and submitted to service providers.Producer Costs:- Processing of all FECs and costs for final producer paymentsInvoice costs to relevant producersFEC calculations done for all relevant service providersFEC details captured onto QXEnsure all costs correctly allocated to account sales for producer final paymentsEnsure all contract packing costs allocated to account sales for producer final paymentsInvoice costs to producersManage producer debtor accountJournals:- Processing on BCCapturing of all Service Provider payments on BC at month endReconciliation between QX and BC Service Providers.EDUCATION REQUIRED B Comm or equivalentSKILLS REQUIRED Initiative, must be able to work independently, must be able to work under pressure.Accuracy and great attention to detail, excellent analytical skillsGood systems skills, ability to work with big volumes of data, and data manipulationInteraction & effective communication with colleagues, take ownership and responsibility, and show effective self-management to prioritize
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzU4MDA4X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1212430&xid=1108_58008
2y
1
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*Reference: SW003236-TC-1*
My client, a well- established company based in Strand, is seeking to employ an Administrator to join their team
*Duties will include but not limited to:*
* Data Capturing
* Performing general administrative duties
* Compiling and submit files to the director
* Assisting with spreadsheets
* Assisting with bookkeeping ad-hoc duties
* Dealing with clients via email and telephone
* Filing
* Any other ad-hoc duties that may be given
*Requirements: *
* Minimum three years previous experience in an Administration position
* Basic Accounts experience will be advantageous
* Minimum Grade 12 qualification
* Fully bilingual (English and Afrikaans)
* Computer literate (MS Excel, Pastel) will be an advantageous
* Own transport and drivers licence
R R6 000 - R8000
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzI3MDMyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1192797&xid=1555_27032
2y
1
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Our client, a brand development house in Cape Town, is looking for a Product and Merchandise Planner to join their team.In this role, the successful candidate will have the opportunity to: As part of the Operations Team and under the direction of the General Manager, deliver and implement best practice to ensure optimal levels of stock across Teamwear, retail and E Commerce, ensuring that client demands, and contractual obligations are met for the procurement and supply across company brands.Use available systems and tools, combined with lateral thinking, strong analytical skill and proven numerical abilities, to assist in managing the company stock levels in accordance with company strategies.Responsibilities: Plans and forecasts for future sales orders based on historical buys, reoccurring buys, and current inventory levels (the correct stock, in the correct size curve, in the relevant month, as per customer order requirement on the system).Planning of the seasonal range buy-in for company brands under the direction of the CEO.Reconciling sales orders and stock on hand in order to calculate what needs to be placed with suppliers.Managing the inflow of stock so as to achieve stock availability targets.Reviewing stock to sales ratios, responding to changing sales trends, and ensuring plan sales, plan markups, and plan markdowns are achieved by respective company brands.Working with cross-functional teams to execute projects within assigned timelines and budgets.Updating management and cross functional teams about product availabilities.Liaising with the shipping agency regarding international shipments.Identifying areas of improvements and recommending action plans.Generating purchase orders for new and replenishment orders.Tracking and managing outstanding purchase orders with the respective suppliers.Management and ordering of labels, trims, barcodes and any such garment requirements for the company brands.Ensuring the capturing of quality data so as to support quality analysis.Weekly management and review of inventory in the warehouse as well as on the company’s online stores, ensuring timeous replenishment and achieving targeted stock efficiencies.The review and approval of costing documents per brand.Stock holding and clearance programs for seasonal product lines to ensure that the business is not under- or overstocked at any given time.Actively pursuing and collaborating in tactical and strategic initiatives to create greater effectiveness and efficiency.Assisting with the creation and addition of product codes, SKUs and images.Assisting in development of best practices pertaining to the planning process and documentation thereof.Producing and maintaining financial departmental reporting, including weekly open-to-buy margin planning, markdown, and inventory budgets.Managing stock availability (warehouse and suppliers), stock and sales
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzUwNDk5X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1182383&xid=1108_50499
2y
1
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Role purpose:The Operational requirement for the SQA’s consists of the following with regards to the new Quality Framework;• Complete end-to-end agent assessments in order to ensure that the customer’s experience with the Call Center results in First Call Resolution and tNPS• Coach and feedback to agents to ensure FCR improvement.• Support the Team Leaders and Supervisors with feedback, urgent call traces, trend analysis and other adhoc support functions.• Attend Quality Framework calibrations and team meetings• Visit Business partner sites and do side by side call listening and capture process gaps• Perform and report Gap analysis• Publish reports and track progress• Compile reports on analysis completed• Coach QA’s and TL’s within Business unit, found non adherence to the set model• Monitor sampling methodology at the beginning of each month• Fortnightly reviews to check progress and address issues• Knowledge of Telecomms products and services CRM Tools advantageous Extensive Knowledge of QC techniques (Call Evaluation, Coaching, Feedback, Data Analysis)Proficiency in MS Word, MS Excel & MS PowerPointSkills:Conflict management skillsCoaching and FeedbackProblem solving skillsStress managementCommunications skills – verbal and written is essentialFacilitation skillsInterpersonal skillsAnalytical skills to be able to assimilate data from different sources and create actionable insightsStakeholder managementNegotiationTime ManagementExperience:Education:MatricA relevant Degree/Diploma or 3 yrs experience in Quality management frameworks1yr Experience in Business analysis / Business Improvement/ Data analysisCustomer Experience methodologiesAgile methodologyThe site operates on a 24/7 basis, whereby we will be offering transport home for those working unsociable hours. We will also be offering a hybrid WFH and WFO
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzQxOTkyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1129169&xid=1108_41992
2y
1
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We are looking for an efficient Assistant Payroll Administrator to join our payroll department. The ideal candidate must have working knowledge on Sage 300 People.The company is situated in Muizenberg, but the candidate can also work from our hybrid office in Bothasig area.Job DescriptionMonthly Payroll - 90 Companies with a staff compliment of plus minus 1000 employeesMonthly Data capturing of Salary elementsAd hoc dutiesSage 300 People payroll experience advantageousRequirementsGrade 122+ years of experience working in a payroll office.Proficiency in Microsoft Office and SAGE 300 People a must. Strong numerical aptitude and attention to detail.Excellent communication skills, both verbal and written.Good time management and organizational skills.Working knowledge of relevant legal regulations.Able to prioritize and multitask effectively.Must have drivers license and own transportWell organizedHigh standard of integrity and honestyBe able to work on deadlinesMust be a good team playerProficient in Speaking and writing English and Afrikaans.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzg0NDU3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1215159&xid=1109_84457
2y
1
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A managed care company based in Cape Town is recruiting for a professional and motivated HR Administrator to fill this vacancy.
Job Purpose:
The Human Resources Administrator provides support to the business and ensures that all Human Capital transactional activities are effectively executed across the value chain.
Key responsibilities may include but are not limited to:
• Provide the relevant and appropriate administrative and operational support in line with the business and groups processes
• Timeous and accurate capturing, updating and maintenance of human capital records on all platforms and/or systems
• Participates with end-to-end recruitment and onboarding processes
• Drafting of disciplinary documentation ensuring adherence to applicable processes with oversight from the HR Manager
• Attendance at Disciplinary Enquiries (DE)
• Participate with the implementation of an employee value proposition to drive the attraction and retention of talent
• Act as a champion for the implementation of human capital policies to ensure that all decisions are fair and objective
• Assist in driving people wellness initiatives throughout the business
• Collaboration of information for human capital reporting
• Administration of the payroll and employee benefits component of the business
• Provides the relevant and appropriate HR administration support to business as and when required in line with the groups shared services processes
• Champion Change Management with all stakeholders
• Drive and influence the culture of the organization by assisting with various employee engagement programmes
• Participate in projects as identified in line with the human capital strategy
• Communication with various internal and external stakeholders
Critical Skills/ Competencies:
• Highly numerate
• Solutions driven
• Excellent Problem solving and Accuracy skills
• Strong analytical skills
• Meticulous attention to detail
• Self-starter, motivated, takes initiative and can work independently
• Excellent communicator with all levels in an organisation (verbal and written)
• Confident in operating in a dynamic environment
• Flexibility and agility
• Resilient mind-set
• Ability to adapt to different situations as they arise (adaptive thinking)
• Ability to operate in a team environment
• Ability to prioritise deliverable and work load accordingly (good organisational skills)
• Ability to logically work with volumes of data Experience:
• Proven experience as an HR Administrator in a generalist capacity
• A demonstrated track record of delivering excellent results in a fast-paced, high pressurised environment
• Experience in healthcare insurance, financial or administration industry knowledge of relevant legislative environment is highly desirable Education and Applicable Systems:
• Matric
• Diploma or Degree in HR Management is a prerequisite
• Proven proficiency in MS Office packages Working hours: Flexible hybrid during the ...Job Reference #: 202660
5d
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*Reference: CPT000245-Karen-1*
*
The main purpose of this position:*
Assist the HR manager and team with the effective running of department by fulfilling daily HR duties
*
Duties & Responsibilities include:*
*(But are not limited to)*
* Manage electronic timekeeping systems and pull timesheets
* Manage daily office attendance and related admin i.e. leave applications etc.
* Assisting with the processing/calculating of weekly payable hours and deductions for 4 payrolls consisting of approx. 400 employees
* Ensure payslips are printed and issued
* Pull weekly and monthly payroll reports and send to relevant parties
* Calculating overtime for monthly salaries
* Capture monthly payroll leave schedules and any other related admin
* Assist in answering employee’s questions regarding payroll related matters once investigation is done regarding discrepancy
* Maintain employee records as well as maintaining and updating payroll records
* Processing new employees, promotions and terminations
* Provide administrative assistance to the accounts department
* Assist in capturing, screening and monitoring all COVID:19 cases
* Must be able to assist with audits (BEE, EE, Seta and DoL) and do internal audits
* Must be able to complete UI-19’s and maternity documents accurately
* Provide assistance to the HR team where needed including general admin duties
*
*
*Requirements:*
* Must have knowledge of BCEA and LRA
* VIP Premier Payroll (MUST),
* ESS - advantageous and
* Timekeeping (Viper and/or T&A) – advantageous
* Diploma and or Degree in business administration or HR.
* Proficiency in Microsoft Office 365
* Strong in Word and Excel
* Strong numerical aptitude – attention to detail very important
* At least 5 years relevant HR experience and payroll office experience
Skills & Competencies
* Excellent written and verbal communication skills
* Able to effectively communicate with staff at all levels
* Ability to conduct research and analyze data
* Honesty, Integrity & Reliability
* Strong attention to detail
* Problem-solving skills
* Critical thinking capabilities
* Ability to exercise sound judgment in decision making
* Apply urgency in work done – report faults urgently, take action urgently; results orientated
* Self-motivated: Ability to work with little supervision
* A willingness to learn
* Strong ability to multitask and prioritize
* Open to change and learning new systems
* Able to work under pressure and meet deadlines
* Good time management
* Must have own transport
* Willing and able to work overtime
*Working Hours:*
08h00 – 17h00 Mondays to Fridays – weekend as required
(Hours may fluctuate due to production requirements, weekends and overtime as per operational requirements)
Please email CVs to (tracy@glass-house.co.za)(mailto:tracy@glass-house.co.za)
R
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzI1Nzk5X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1190122&xid=1555_25799
2y
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Company in Table View is seeking an individual with strong bookkeeping
experience to maintain proper financial accounting records and reporting for
multiple companies within the group.
Responsibilities:
Capturing of the bank statements
Monthly Journals
Monthly payments
Review and reconciliation of Petty Cash and Credit Cards.
Monthly reconciliations of the balance sheet.
Review of invoices and statements
Produce reports and financial spreadsheets as requested by the finance
team.
Data capturing of spreadsheets.
Skills and Competencies:
Excellent knowledge and understanding of accounting principles and
concepts.
Analytical skills, combined with the ability to present and explain
information.
Attention to detail, and tenacity to follow through and complete tasks.
Confidentiality and discretion.
Minimum Job Requirements:
Matric is essential
Degree or Advanced Diploma in Accounting/Bookkeeping
5 years experience in a similar position
Experience in working for multiple companies.
Please email your CV to the Poster.
4d
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KPAs Service Providers:- Processing of all Service Providers:Liaise with Logistics Department to ensure all costs recovered and with service providers to ensure all invoices received timeouslyCapture all service provider invoices on QX Cost Recon ReportLink service provider invoices to actual shipmentsCompare actual service provider invoices against provisional costsAttend to all service provider invoice queries with relevant department immediately to resolve before payment dueReconciliation of service provider invoices against monthly statementsPrepare payments of service provider invoices against payment termsPrepare remittance on QXOnce paid, post remittance on QX and send remittances toe relevant Service ProvidersMarine and Credit insurance declarations calculated and submitted to service providers.Producer Costs:- Processing of all FECs and costs for final producer paymentsInvoice costs to relevant producersFEC calculations done for all relevant service providersFEC details captured onto QXEnsure all costs correctly allocated to account sales for producer final paymentsEnsure all contract packing costs allocated to account sales for producer final paymentsInvoice costs to producersManage producer debtor accountJournals:- Processing on BCCapturing of all Service Provider payments on BC at month endReconciliation between QX and BC Service Providers.EDUCATION REQUIRED B Comm or equivalentSKILLS REQUIRED Initiative, must be able to work independently, must be able to work under pressure.Accuracy and great attention to detail, excellent analytical skillsGood systems skills, ability to work with big volumes of data, and data manipulationInteraction & effective communication with colleagues, take ownership and responsibility, and show effective self-management to prioritize
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzUxNTU0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1188152&xid=1108_51554
2y
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OFFICE ADMINSTRATION ASSISTANTWe are looking for an Office Administrator for our Engineering/Construction Firm. Duties would include (but not limited to) some of the following:- Manage e-mails- Manage calendar/meetings- Data capturing- Copies & Filing- Typing Notes / Minutes- Assist with Payroll / WagesREQUIREMENTS:- 5 Years Experience- Matric Certificate- Bi-lingual- Driver's LicenseTHE FOLLOWING WOULD BE AN ADVANTAGE:- Administrative Certificates/Qualification- Previous experience in construction industryPlease send latest CV, copy of ID to:E-mail: emanagement021@gmail.com Shortlisted candidates to be contacted by 30 April 2024 for scheduled interviews.
5d
1
FUNCTION
Our client is looking for an enthusiastic and business-oriented person who is willing to coordinate and to administer the applications for Fairtrade Certification of companies in assigned countries in Africa and provide administrative support to the team. Internal and external customer service is a priority for this applicant. Attention to detail, willingness to learn and work in a team are essential assets in this position. The person will be part of a dynamic and multi-cultural team which is responsible for the certification of Fairtrade customers in Africa.
CORE RESPONSIBILITIES
Manage all new applications for certification from French-speaking producers and traders in AfricaSupport the certification staff in data management and communication tasks and other tasks as neededMaintain the company’s database for the regions and produce the necessary reports out of the databaseManage the practicalities of the officeCommunicate with customers and answer queries on the work of the companyLiaise with other applications and certification staff in the global company
TASKS
Prepare and send application packages and invoices to applicantsAccept and process all new applicationsCommunicate with applicants and staff to facilitate a smooth applications processCapture data on applicants and other clients in the company’s databaseUpdate data in the database and produce reports out of the databaseAssist with invoicing and follow-up on paymentsGeneral communication with third partiesAssist Analysts and the Regional Manager to keep Certification documents and filing systems including auditor information in orderManage distribution and filing of physical documentsManage relevant databases, ensure information is up to date and completeSupport the Certification team by updating information in the databases, according to relevant work instructionsContinuously improve procedures, formats and toolsAssist with office management and liaison with service providersManage the practicalities of the officeAssist the Analysts and the Regional Manager in liaison with subcontracted auditorsOther relevant tasks as requested by line manager
REQUIRED QUALIFICATIONS
Post-Matric Qualification or at least three years’ work experience in office management; administration; communications; secretarial services; data management; (or the equivalent)Fluent in English and French oral and writtenPermission to work in South AfricaExcellent interpersonal and organizational skills with the ability to prioritize work and assist more than one colleagueA pro-active, hard-workin...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS85OTU5MTkzNj9zb3VyY2U9Z3VtdHJlZQ==&jid=1183433&xid=99591936
5d
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A leading retailer has a great opportunity for a Risk Engineer.
Responsibilities
Provide support in the management of risk mitigation focusing on compliance and regulationsResearch and keep up-to-date with regulatory requirements and best practicesAssist in the development and continuous improvement of projects and initiativesProvide project management support through the ownership and delivery of initiativesPerform administrative tasks (data capturing and processing and verification of designs, reports and other deliverables)Liaise with various stakeholders to identify and define requirements, scope and objectivesAssist with preparing and documenting project proposals, standards and operating proceduresProfessional handling of coordination, correspondence, queries and feedback to internal stakeholders and external service providersAssist with stakeholder management and communications, including status reporting, meeting minutes and other project documentation to various stakeholders
Requirements
Technical and/or project management-based education is preferredExperience in a similar roleExperience within a regulatory, building control, health and safety or risk management environmentExperience in an FMCG, Technical and Engineering environment is advantageousAbility to review technical documents such as standards, proposals, designs, budgets, etcProject management and administration skills and knowledgeData processing and analysis skills in MS Office applications (Excel, Word, Powerpoint) is advantageousGood written and verbal communication skillsEqually capable of working independently or in a team (collaborative) environmentDiligent in following instructions and proceduresAbility to use initiative in dealing with challenges and when they ariseA high level of self-motivation and ability to set and meet goals
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xODAzOTgwNzA2P3NvdXJjZT1ndW10cmVl&jid=1142896&xid=1803980706
5d
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Responsible for human capital and payroll-related administration, employee self-service support, payroll processing, and data reporting services. Participate in projects related to documentation, data generation, data capture and data integrity within the HC & Payroll systems.
At least 3 years of relevant experience within an HR Team, payroll processing, and systems related roleExperience in remuneration and benefits administrationSome knowledge and experience in Sage 300 People payroll system Knowledge and understanding of Labour relations (BCEA/LRA/BBBEE, etc)Confidential payroll processing
Preferred:
Experience in tax-related reporting to SARSExperience in compliance reporting to the Department of Labour
Minimum qualification(s)
Business administration and/or payroll qualificationRecognition will be given to prior learning and practical experience
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xODI4MTk1MDc5P3NvdXJjZT1ndW10cmVl&jid=881118&xid=1828195079
5d
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ADMIN SUPERVISOR (COLD STORE)-Stikland, Cape Town -Neg
A Cold Storage Company is in search of a proficient and organized Admin Supervisor.
The main purpose of the role is to provide effective administrative support to the Cold Store operations and Warehouse management. You will be responsible for capturing and monitoring information as well as maintaining data on the Warehouse Management System (WMS). You will also be required to assist with both internal operations and external client operations.
Minimum Skills and Experience:
? Minimum of Matric or NQF Level 4 or higher,
? 3-5 Years of Administration Experience within the Manufacturing/Warehouse Industry,
? Experience in the Cold Storage Environment is Essential,
? Relevant knowledge of Logistics as well as WMS and Distribution Software,
? Knowledge/Experience with Food Safety and HACCP,
? Knowledge/Experience with Occupational Health & Safety,
? Proficiency in Microsoft Office programs,
? Valid Driver’s License,
? Ability to Manage Time effectively and work well under pressure.
Duties, Requirements and Responsibilities Include:
? Receiving, Dispatching and Inventory Control Procedures,
? Must have a good understanding of customs procedures and requirements,
? Operate and manage Warehouse Management Systems (WMS),
? General Administrative Duties and Procedures, including but not limited to Filing, Documenting and Audit Documents,
? Good Telephonic and Interpersonal Communication,
? Handling of Samples,
? Assist with Food Safety Audits and Documentation,
? Handling Customer Queries and Requests,
? Assist with Staff Time Keeping,
? Deliver support between Internal and External Parties,
? Ensure Imported Stock Procedures are followed correctly,
? Communicate Logistics with Management,
? Knowledge/Experience with Supply Chain Principles, Procedures and Practices,
? Administer Receiving Books daily and ensure there are never outstanding GRVs,
? Ensure GIVs for Deliveries/Dispatched Products are accurately Captured and Processed,
Mail anthonyjobs@wcp.co.za
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS9BS0FEMDUwNzIwMjItOD9zb3VyY2U9Z3VtdHJlZQ==&jid=1285695&xid=AKAD05072022-8
5d
1
SavedSave
Title: Social Media Support Customer Service Representative
Role description and duties:
Deliver an exceptional customer experience by assisting customers in resolving queries via all Social Media Platforms. Achieve service levels in compliance with company directives.
Duties and responsibilities:
Responsible for resolution of customer queries with high professionalismFirst response on Social media platforms such as Facebook, Twitter, Instagram etc.Understanding and ownership of customer queries and complete management the process to resolve issues escalated.Assist and resolve incidents according to processes and procedures.Ensure excellent customer service and effective and efficient problem-solving.Preserve and build relationship with customers and other stakeholders on behalf of the business.Effectively follow up on emails etc. including other key commitments made to clients.Reduce escalated incidents in line with SOPs and policy.Provide exceptional support in writingSubmit reports including progress reports and analysis of information and statistics.Data capture customer info, escalated incidents and the processing of the ticket data
Requirements:
Matric/NQF Level 4 Equivalent Excellent comprehensive skillsExcellent writing and reading skillsExcellent typing skillsBe social savvyPrevious experience is advantageousLeadership and communication skillsGood presentation skills both verbally and writtenStable internet connection at home6 months Customer service experience6 months Social Media Experience
Salary and rates including allowances, incentives: you will earn a basic salary of R7 000.00 per month
Days & times of work:
The operation is based in the Cape Town CBD and runs on a rotational schedule 06:00 and 22:00 - Monday to Sunday (2 weekends on and 2 weekends off based on operational requirements) – 365 days a year, including public holidays
https://www.ditto.jobs/job/gumtree/469251521?source=gumtree
5d
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Deliver an exceptional customer experience by assisting customers in resolving inbound technical service enquiries in a call center environment. Achieve service levels in compliance with company directives.
Duties and responsibilities:
Responsible for resolution of customer queries with high professionalism from the moment of escalation in line with given timelines as per SLAUnderstanding and ownership of customer queries and complete management the process to resolve issues escalated.Assist and resolve incidents according processes and procedures.Resolve FTTH issues through effective troubleshooting and configuration.Ensure excellent customer service and effective and efficient problem-solving.Preserve and build relationship with customers and other stakeholders on behalf of the business.Effectively follow up on calls including other key commitments made to clients.Reduce escalated incidents in line with SOPs and policy.Provide exceptional support to the rest of the team inclusive of 2nd line up Field Engineers.Submit reports including progress reports and analysis of information and statistics.Data capture customer info, escalated incidents and the processing of the ticket data
Education and Experience:
MatricEnglish language proficiencyMinimum 1 year inbound technical support experience within a center required Typing speed of minimum 35 wpm
Key Competencies and Skills:
Excellent communication skillsTech support persuasivenesstenaciousnegotiation skillsstress toleranceeffective time management
Salary and rates including allowances, incentives:
R35 per Hour for the first 3 months probation - once deemed competent you will earn a basic salary of R6 000 with an additional R1 000 if you meet your kpis each month. Shift allowance and travelling allowance.
Days & times of work:
The operation is based in the Cape Town CBD and runs on a rotational schedule 06:00 and 22:00 - Monday to Sunday (2 weekends on and 2 weekends off based on operational requirements) – 365 days a year, including public holidays.
https://www.ditto.jobs/job/gumtree/4115920781?source=gumtree
5d
1
SavedSave
Were looking for a Tech Support Team Leader to join our professional team of technical support agents for Vodacom FTTH in Cape Twon CBD.
The objective of this role is to provide guidance and support to the team with regards to setting up, measuring and meeting performance targets.
We are aiming for speed, efficiency, increase in quality service delivery that makes a positive impact on our customers in a collaborative, supportive environment that drives a people-first culture.
Key Competencies & Skills
Drive operational and technological efficiencies within the teamManage daily operations Monitor team performance against target on a day-to-day basis, and implement changes where appropriate Ensure the individual team members service standards are adhered to e.g. meeting and exceeding targets, team productivity, data conversions, talk interactions captured etc.Handle difficult customer complaints or enquiries Drive quality control and ensure corrective actions are taken where requiredManage administrative workloads and outbound projectsProactively encourage high performance Coach low performers within the teamAdhere to all HR policies and procedures Ensure adherence to Health, Safety and Environmental legislature
Qualifications & Experience
MatricAt least 3 years experience in a leadership role, in contact centre Must be technologically savvy Certificate in supervisory management, ideal but not essential Willingness to work shifts Willingness to work Saturdays and overtime, as requiredUnderstanding of IR and HR policies Ability to handle escalations and take ownership
Working Hours
06h00 – 22h00 Monday to Sunday
https://www.ditto.jobs/job/gumtree/3811782397?source=gumtree
5d
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SavedSave
Position Description
On-site, full-time position as a Master Data Management (MDM) Engineer in our client Cape Town office.
This position reports to the R&D Process Development Team Lead and will perform day-to-day master data activities creating, maintaining, and coordinating processes across the organization to support master data management activities. Additionally, this position is expected to provide accurate, consistent, and complete master data to functions, applications, and processes within their organization.
The successful candidate will thrive in a dynamic, fast-paced working environment and contribute directly to their company culture and success. This position will offer unique challenges, learning, and growth including the opportunity to support a global organization
Responsibilities
Master Data Management Process
Creation of release, maintenance, change, lifecycle, and monitoring processes to ensure efficient and streamlined master data management processesCreation and maintenance of documentation related to data location, data source, data relationship, data Integration maps, and data classificationsTraining of business teams on master data management processes including the interactions with processes and data during their routine tasksMonitor MDM processes to ensure risk based performance reporting on the use and maintenance of data
Support and facilitate data access for both operational and analytical master data
Identify data sources, producers, and consumers within the organizationCollect and analyze metadataStreamline data sharing between different business systems and facilitate data processingEstablish permission and security frameworks related to data sourcesEstablish and maintain a high level of data accuracy, consistency, and quality
Master data activities for products, parts, and label data
Capturing and maintenance of all related dataRelease and change management of dataLifecycle procedures to ensure data is available or decommissioned in timeMonitor the usage and quality of data
Required Experience
Working with MDM concepts within organizationsData modeling for MDM data domains and designing hierarchiesManufacturing part master data principles and practicesExperience with manufacturing ERP and MES systemsUsing data quality tools to profile, cleanse, standardize, and enrich dataUsing ETL and API tools to integrate data sources and consumers
Preferred Additional Experience:
Experience in multi-national or corporate environments is essentialBasic understanding of compliance framewor...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNDkwMzY2MTI3P3NvdXJjZT1ndW10cmVl&jid=1651565&xid=2490366127
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Deliver an exceptional customer experience by assisting customers in resolving inbound technical service enquiries in a call center environment. Achieve service levels in compliance with company directives.
Duties and responsibilities:
Responsible for resolution of customer queries with high professionalism from the moment of escalation in line with given timelines as per SLAUnderstanding and ownership of customer queries and complete management the process to resolve issues escalated.Assist and resolve incidents according processes and procedures.Resolve FTTH issues through effective troubleshooting and configuration.Ensure excellent customer service and effective and efficient problem-solving.Preserve and build relationship with customers and other stakeholders on behalf of the business.Effectively follow up on calls including other key commitments made to clients.Reduce escalated incidents in line with SOPs and policy.Provide exceptional support to the rest of the team inclusive of 2nd line up Field Engineers.Submit reports including progress reports and analysis of information and statistics.Data capture customer info, escalated incidents and the processing of the ticket data
Education and Experience:
MatricEnglish language proficiencyMinimum 1 year inbound technical support experience within a center required Typing speed of minimum 35 wpm
Key Competencies and Skills:
Excellent communication skillsTech support persuasivenesstenaciousnegotiation skillsstress toleranceeffective time management
Salary and rates including allowances, incentives:
R35 per Hour for the first 3 months probation - once deemed competent you will earn a basic salary of R6 000 with an additional R1 000 if you meet your kpis each month. Shift allowance and travelling allowance.
Days & times of work:
The operation is based in the Cape Town CBD and runs on a rotational schedule 06:00 and 22:00 - Monday to Sunday (2 weekends on and 2 weekends off based on operational requirements) – 365 days a year, including public holidays.
https://www.ditto.jobs/job/gumtree/3153491299?source=gumtree
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Title: Social Media Support Customer Service Representative
Role description and duties:
Deliver an exceptional customer experience by assisting customers in resolving queries via all Social Media Platforms. Achieve service levels in compliance with company directives.
Duties and responsibilities:
Responsible for resolution of customer queries with high professionalismFirst response on Social media platforms such as Facebook, Twitter, Instagram etc.Understanding and ownership of customer queries and complete management the process to resolve issues escalated.Assist and resolve incidents according to processes and procedures.Ensure excellent customer service and effective and efficient problem-solving.Preserve and build relationship with customers and other stakeholders on behalf of the business.Effectively follow up on emails etc. including other key commitments made to clients.Reduce escalated incidents in line with SOPs and policy.Provide exceptional support in writingSubmit reports including progress reports and analysis of information and statistics.Data capture customer info, escalated incidents and the processing of the ticket data
Requirements:
Matric/NQF Level 4 Equivalent Excellent comprehensive skillsExcellent writing and reading skillsExcellent typing skillsBe social savvyPrevious experience is advantageousLeadership and communication skillsGood presentation skills both verbally and writtenStable internet connection at home6 months Customer service experience6 months Social Media Experience
Salary and rates including allowances, incentives: R35 per Hour for the first 3 months probation - once deemed competent you will earn a basic salary of R7 000.00 per month
Days & times of work:
The operation is based in the Cape Town CBD and runs on a rotational schedule 06:00 and 22:00 - Monday to Sunday (2 weekends on and 2 weekends off based on operational requirements) – 365 days a year, including public holidays
https://www.ditto.jobs/job/gumtree/1099133981?source=gumtree
5d
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