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Results for customer service manager in "customer service manager" in Jobs in Western Cape in Western Cape
1
Are you a results-driven leader with a passion for retail and people development? Join our dynamic team as a Store Manager and take ownership of a high-performance environment that thrives on operational excellence, outstanding customer service, and team growth.Key Responsibilities:Operational ManagementDrive store performance to achieve and exceed sales targets.Maximise income streams through effective promotion of add-ons, GP, and other revenue channels.Ensure consistent implementation of merchandising and marketing standards.Attract and retain a strong and loyal customer base.Inventory ManagementOversee inventory controls and ensure effective stock management.Monitor store performance in line with stock availability and customer demand.Customer ServiceEnsure exceptional customer experiences that exceed expectations.Review and act on Mystery Shopper reports and customer feedback.Resolve product and service-related complaints quickly and effectively.Lead by example in reinforcing a customer-first culture among staff.People ManagementTrain, develop and motivate staff to reach full potential.Plan for succession and promote internal growth.Manage performance consistently and fairly.Foster a positive, engaging and productive working e
https://www.jobplacements.com/Jobs/S/Store-Manager-Worcester-1270469-Job-Search-03-10-2026-09-00-15-AM.asp?sid=gumtree
3d
Job Placements
1
We are seeking a highly motivated and experienced Front of House (FOH) Manager to oversee the daily operations of our restaurant and tasting room. The ideal candidate will be passionate about hospitality, wine, and food service, with a strong focus on delivering exceptional guest experiences. You will be responsible for managing FOH operations, supervising staff, and ensuring the highest standards of customer service, safety, and compliance.Key Responsibilities:Operational Management: Coordinate daily FOH operations, ensuring smooth service flow and adherence to quality standards.Customer Service: Deliver superior service, manage guest experiences, respond efficiently to customer complaints, and maximize customer satisfaction.Staff Management: Supervise and schedule shifts, conduct performance appraisals, train staff on customer service best practices, and motivate the team to perform at their best, especially during peak hours.Financial Management: Assist with financial reporting duties, including expense reports, budget management, and inventory control.Compliance: Ensure compliance with health, sanitation, and safety regulations, and manage food safety protocols.Guest Engagement: Promote wine sales, manage reservations, host guests, and upsell pairings and wine farm activities.Event Coordination: Oversee organising functions and events, coordinating with relevant departments for stock and operational requirements.Continuous Improvement: Regularly review FOH operations and staff performance to identify opportunities for improvement and implement necessary changes.Qualifications and Skills:Experience: Minimum of 3-5 years in a supervisory or management role in the hospitality industry, particularly in a high-volume restaurant or tasting room environment.Education: Matric certificate requiredSkills: Strong leadership, communication, and interpersonal skills; good customer service; attention to detail; financial acumen including budgeting and cost management; knowledge of food safety and inventory management; proficiency in restaurant management software (e.g., POS systems, OpenTable, DinePlan).Additional Requirements: Must be able to work flexible hours, including evenings, weekends, and holidays; ability to multitask and remain calm in stressful situations; strong problem-solving skills; passion for wine and food.Benefits:Competitive salary based on experienceOpportunities for growth and development within the companyTraining and support in a dynamic and professional environment
https://www.jobplacements.com/Jobs/F/FRONT-OF-HOUSE-MANAGER-1271259-Job-Search-03-12-2026-07-00-15-AM.asp?sid=gumtree
2d
Job Placements
1
ENVIRONMENT:A growing technology services company based in Paarden Eiland is looking for a Customer Support & IT Support Desk Coordinator to join their small, collaborative team of approximately 12–15 staff members. This role is ideal for someone with strong customer service skills who enjoys working in a fast-paced support environment, managing incoming client requests and coordinating technical support activities. You will play a key role in ensuring clients receive efficient and professional support while assisting with ticket management and technician scheduling. DUTIES:Answer and manage incoming client calls professionally.Log and manage support tickets through Zendesk.Coordinate and schedule technician callouts and manage technician diaries.Ensure tickets are updated and resolved within service timelines.Maintain accurate client information within the CRM system.Provide professional support to high-profile clients.Act as the central coordination point between clients and technical teams.Assist with general support desk administration and communication. REQUIREMENTS:Previous experience in a customer support, helpdesk, or service coordination role.Experience working with ticketing systems such as Zendesk.CRM experience is essential.Strong client-facing communication and customer service skills.Ability to handle high volumes of calls and support requests.Highly organised with strong attention to detail.Professional and confident when dealing with high-profile clients.Ability to work well within a small team environment.
https://www.jobplacements.com/Jobs/C/Customer-Support--IT-Support-Desk-Coordinator--C-1271055-Job-Search-03-12-2026-03-00-17-AM.asp?sid=gumtree
2d
Job Placements
1
Job description:The Paraplanner will provide an efficient administrative support function to Advisers. In this role you will be allocated a portfolio of clients to assist with processing transactions, dealing with clients directly, looking after accounts and support in basic financial planning. Responsibilities:Financial Planning supportFormulate effective financial plan documents and/or risk management documents, in-line with the strategy as outlined by the adviser, and the customers needs, objectives and risk tolerance.All documents must meet compliance requirements and the relevant legislation, and comply with the company standard documents, policies and procedures.Prepare statement of advice documentation as required.Review customer portfolio review reports in conjunction with changes in customer circumstances and investments and general market movement, as outlined in the sales and service process. Ensure report is accurate and that investment strategy is meeting customers objectives. Ensure customer is kept well informed and that all necessary actions are recommended and where necessary undertaken.Review customers risk coverage in conjunction with changes in customer circumstances and risk management needs, product offerings available, and changes in product provider rates. Ensure customer is kept well informed and that all necessary actions are recommended and where necessary undertaken.Prepare statement of advice documentation as required.Ensure the accurate production of all customer portfolio review documentation and reports in line with the practices service model.Customer ServiceTeam managementAdministrationClient Relationship ManagementGather Policy informationCompile a summary of informationResearch product informationHandling and solving of client enquiriesHandling of new application and quotationsDiary managementReporting of new business statisticsPreparation of insure review appointmentsMaintaining CRM systemsMinimum requirements:Relevant B.Com Financial degree (Economics, Finance, Business Management, Accounting, Risk Management or Financial Planning)Regulatory Exam for Representatives passed (RE5)At least 5 years relevant work experience within the financial industry as ParaplannerFully bilingual and Afrikaans and English
https://www.jobplacements.com/Jobs/P/Paraplanner-1263971-Job-Search-03-11-2026-00-00-00-AM.asp?sid=gumtree
3d
Job Placements
1
Duties include Manage incoming calls by answering, screening, and forwarding them promptly, always maintaining a professional and friendly demeanour that reflects a strong customer service focus.Update DCS for Customer Service and Service Retention, conducting follow-up calls to customers at 3 days, 7 days, 6 months, and 11 months.Engage in customer follow-ups and prospecting activities to boost workshop workload.Accurately capture and update information in Evolve.Address customer complaints effectively, escalating to management as needed.Provide general administrative support.Maintain and organize records.Complete daily activity sheets.Assist the Receptionist with switchboard duties during lunch breaks.Adhere to the dress code and always maintain professional grooming.Execute any additional reasonable tasks as directed by management.Strong commitment to customer service excellenceProfessional and courteous telephone communicationReliability and consistency in task executionAssertiveness in handling various situationsAbility to work efficiently while maintaining attention to detail and accuracySelf-motivated and capable of working independentlyOutstanding verbal and written communication skillsProficient in following both written and verbal instructionsWell-organized with solid administrative capabilitiesResilience under pressure, particularly with challenging customersCollaborative team player with good interdepartmental awarenessRequirements: Matric (Grade 12)Prior administration experience, preferably within a dealership environmentPC Literate Evolve experienceStrong communication and interpersonal skills.Reside within the Helderberg, Somerset West Suburbs or nearbyAutomotive dealership experience - PreferenceIf your current experience and skillsets tick majority of the job specification boxes, then: Apply directly now Send your CV to
https://www.jobplacements.com/Jobs/C/Customer-Service-and-Service-Retention-Administrat-1271469-Job-Search-03-13-2026-04-07-05-AM.asp?sid=gumtree
1d
Job Placements
1
1
Summary:We are seeking a detail-oriented and customer-focused Bookings Clerk to join the team. The ideal candidate will have a passion for customer service and prior automotive industry experience.Main Purpose of the Role:The Bookings Clerk plays a critical role in delivering a professional service experience to customers by managing the booking process efficiently.Key Responsibilities:Appointment SchedulingCustomer InteractionService RecommendationsConfirmations and RemindersDocumentation & AdministrationCoordination with Service DepartmentUpselling & Cross-SellingCustomer SatisfactionTraining & DevelopmentComplianceMinimum Requirements:Senior Certificate (Grade 12) is required. Fully bilingual in English and Afrikaans. Experience in the motor dealership industry, preferably as a Bookings Clerk.Essential Competencies:Effective CommunicationCustomer & Service OrientationProblem SolvingMotivation to Perform & Achieve ResultsSelf-Management and Resilience
https://www.jobplacements.com/Jobs/B/Bookings-Clerk-1270756-Job-Search-03-11-2026-04-23-57-AM.asp?sid=gumtree
3d
Job Placements
1
1
We are looking for a stylish and fashionable Sales Assistant to join the team at a Luxurious Boutique in Laborie Centre, Paarl. The successful candidate will initially sign a 3-month-contract but will have the opportunity to become permanent based on performance. The Sales Assistant will play a vital role in ensuring a positive shopping experience for our customers. They will assist with day-to-day store operations, provide excellent customer service, and support the Sales Manager and Store Manager in achieving sales targets. The ideal candidates will have a passion for fashion, strong communication skills, and the ability to work in a fast-paced retail environment. Duties & Responsibilities to include, but not limited to:Customer Service:- Greet and engage customers, offering assistance with product selection and styling advice.- Provide product information, including details on fabrics, care instructions, and sizing.- Ensure that every customer has a positive shopping experience, addressing any questions or concerns promptly and professionally.Sales Support:- Assist customers with purchases, processing transactions accurately and efficiently.- Support the Sales Manager in achieving daily and monthly sales targets.- Participate in in-store promotions, helping to drive sales and customer engagement.Merchandising & Store Presentation:- Assist in maintaining the stores visual appeal by organising and replenishing merchandise displays.- Ensure that the store is clean, tidy, and well-stocked at all times.- Support the implementation of new product launches, seasonal displays, and promotional setups.Inventory Management:- Assist with stock management, including receiving, unpacking, and organising new stock.- Conduct regular stock checks to ensure product availability and accuracy.- Report any discrepancies in inventory to the Store Manager.Team Collaboration:- Work closely with the Sales Manager and Store Manager to meet store objectives and maintain a cohesive team environment.- Participate in team meetings and training sessions to stay informed about product updates, promotions, and company policies.Other Duties:- Handle customer returns and exchanges in accordance with store policies.- Assist with opening and closing procedures as required.- Support any additional tasks as needed to ensure the smooth operation of the
https://www.jobplacements.com/Jobs/S/Sales-Assistant--Paarl--Luxurious-ladies-boutiq-1270342-Job-Search-3-10-2026-7-34-15-AM.asp?sid=gumtree
4d
Job Placements
1
1
Purpose of the jobTo handle all complaints received in accordance with regulatory guidelines, client service levels and company standards, ensuring that customers get a fair and independent review of any concerns raised. Complaints will be handled from escalations from policyholders and representatives via the complaints procedure. Key Responsibilities· To respond to all complaints received by our customers and representatives, meetingour obligations as a company and our governing regulations.· To adhere to all company protocols and procedures· To adhere to FCA and CBI rules and Non UK regulations.· To carryout full thorough and fair investigations of all complaints received.· Manage own workloads in a smart and effective way.· Highlight any customer experience or TCF issues whilst carrying out investigations witha view to preventing future complaints.· To keep accurate and detailed records of all complaints, following correct company procedure. · To keep up to date with all internal knowledge and processes followed within our operations teams, to ensure you are up to date with all the latest FCA regulations. · Escalate training and competency issues to the Complaints Manager and relevant Team Leaders. · To ensure that all effort is made to discuss the complaint and the subsequent outcome with the complainant. · To carry out any other ad hoc duties consistent with the position that may be required. Knowledge, skills, and experience required· Knowledge and understanding of travel claims/products and or assistance experience(Essential).· An understanding of Personal accident products and industry (Desirable).· Knowledge and understanding of complaint handling and insurance regulation, FCAguidelines (Essential).· An understanding and knowledge of the FOS and FSPO (Desirable)· Excellent verbal and written communication skills (Essential).· Excellent customer service skills (Essential).· Confident in dealing with deadlines and delivering to targets and objectives.· Attention to detail with good time management.· Computer literate.· Adaptable to change and flexibility to deal with any tasks as required and a good teamworker.Person Specification· Self- motivated with the ability to work on their own initiative and to manage thework assigned to them· Providing excellent customer service with a passion
https://www.jobplacements.com/Jobs/C/Customer-Relations-Executive-1271033-Job-Search-3-12-2026-5-33-56-AM.asp?sid=gumtree
2d
Job Placements
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About Our ClientThe company operates within the Western Cape and manages the distribution of chemicals and related products. It focuses on supply chain, logistics, and warehouse operations while maintaining health, safety, and quality standards.The Role: CUSTOMER CARE ADMINISTRATORThe Customer Care Administrator exists to coordinate customer service, order processing, stock control, and logistics to ensure accurate, timely, and cost-effective delivery of products. The role acts as a key liaison between customers, sales teams, suppliers, and the supply chain to support operational excellence. The main focus areas include order fulfillment, inventory management, distribution planning, and health and safety compliance.Key ResponsibilitiesDemonstrate 5+ years of experience in customer service, sales administration, or order processing.Liaise between the sales force, customers, and supply chain to fulfill internal and external customer orders.Generate customer quotes, sales orders, tax invoices, purchase orders, and credit notes.Manage stock control, forecasting, month-end stock counts, and reconciliations.Plan customer deliveries and oversee picking, loading, and dispatch processes.Handle customer queries and complaints while providing regular order-fulfillment feedback.Act as the site Health and Safety representative and ensure compliance with HSE rules.Maintain office requirements including stationery, cleaning materials, and equipment.About You5+ years of experience in customer service, sales administration, or order processing.Grade 12 or equivalent.Proficiency in MS Office, specifically intermediate Excel and Outlook.Experience with stock control, inventory management, and month-end processes.Experience coordinating deliveries, dispatch, and working with transport providers.Familiarity with ERP/inventory systems such as Syspro or Pastel.Valid drivers licence and own reliable vehicle.Diploma or Certificate in Business Administration, Supply Chain, Logistics, Warehousing, or Finance (advantageous).Understanding of HSE and quality documentation such as SDS, COA, or PDS (advantageous).
https://www.jobplacements.com/Jobs/C/CUSTOMER-CARE-ADMINISTRATOR-1270192-Job-Search-3-10-2026-6-31-31-AM.asp?sid=gumtree
4d
Job Placements
5
Hirepro Hospitality Training Centre - Waiter Training
Customer Service & Front of House management
New Course starts soon
Course 1 : Introduction to Professional Waiter training
R1500 per enrollment
Course 2: Waiter Advance Course - Customer Care & Front Of House Management
Culinary Course
Restaurant Management and Operations
Health and Safety
Please send direct 079 751 2227 whatsup to. Principal Antoni
Add your Name and Surname and contact number
What course you would like to attend
N.B: No phone calls
5d
VERIFIED
1
1
We are seeking a friendly and professional Hostess to join our team. As a Hostess, you will be responsible for greeting and seating guests, managing reservations, and ensuring a positive experience for all customers. Your excellent communication skills and ability to work in a fast-paced environment will make you a great fit for this role. If you have a passion for hospitality and enjoy interacting with people, we would love to hear from you!Duties and Responsibilities:Welcome and greet guests in a friendly and professional mannerManage reservations and optimize seating capacityAnswer phone calls and respond to customer inquiriesCoordinate with waitstaff to ensure smooth serviceResolve customer complaints or seating issuesMaintain a clean and organized work areaIf you have a positive attitude and a passion for delivering excellent customer service, apply now!
https://www.jobplacements.com/Jobs/H/HOSTESS-1271072-Job-Search-03-12-2026-04-03-13-AM.asp?sid=gumtree
2d
Job Placements
1
Job DescriptionPurpose of the jobTo handle all complaints received in accordance with regulatory guidelines, client service levels and company standards, ensuring that customers get a fair and independent review of any concerns raised. Complaints will be handled from escalations from policyholders and representatives via the complaints procedure. Key Responsibilities· To respond to all complaints received by our customers and representatives, meetingour obligations as a company and our governing regulations.· To adhere to all company protocols and procedures· To adhere to FCA and CBI rules and Non UK regulations.· To carryout full thorough and fair investigations of all complaints received.· Manage own workloads in a smart and effective way.· Highlight any customer experience or TCF issues whilst carrying out investigations witha view to preventing future complaints.· To keep accurate and detailed records of all complaints, following correct company procedure. · To keep up to date with all internal knowledge and processes followed within our operations teams, to ensure you are up to date with all the latest FCA regulations. · Escalate training and competency issues to the Complaints Manager and relevant Team Leaders. · To ensure that all effort is made to discuss the complaint and the subsequent outcome with the complainant. · To carry out any other ad hoc duties consistent with the position that may be required. Knowledge, skills, and experience required· Knowledge and understanding of travel claims/products and or assistance experience(Essential).· An understanding of Personal accident products and industry (Desirable).· Knowledge and understanding of complaint handling and insurance regulation, FCAguidelines (Essential).· An understanding and knowledge of the FOS and FSPO (Desirable)· Excellent verbal and written communication skills (Essential).· Excellent customer service skills (Essential).· Confident in dealing with deadlines and delivering to targets and objectives.· Attention to detail with good time management.· Computer literate.· Adaptable to change and flexibility to deal with any tasks as required and a good teamworker.Person Specification· Self- motivated with the ability to work on their own initiative and to manage thework assigned to them· Providing excellent customer service with a passion
https://www.jobplacements.com/Jobs/C/Customer-Relations-Executive-1271393-Job-Search-3-13-2026-3-43-42-AM.asp?sid=gumtree
1d
Job Placements
1
1
TECHNICAL ADMINISTRATOR with Customer Servicesexperience* Minimum 1-2 Years experience in Customer Services* Word & Excel - Microsoft Office Suite* Knowledge of SYSPRO or an Accounting System - An  Advantage* Fluent in ENGLISHDuties and Responsibilities:Assist the manager with Technical Administrative tasksCoordinate and manage DocumentationProvide Support in Sales & Marketing functionsMaintain accurate Records and Data EntryCommunicate effectively with Internal teams
https://www.jobplacements.com/Jobs/T/TECHNICAL-ADMINISTRATOR-1261415-Job-Search-03-11-2026-00-00-00-AM.asp?sid=gumtree
3d
Job Placements
1
KEY PERFORMANCE AREASBusiness DevelopmentMaintain the brand reputation and business ethos in a professional manner at all times.Call on an average of ten (10) clients per day, ensuring that a weekly call report is completed and submitted to the Sales Manager.Complete a client call planner, to be repeated on a 46 week cycle.Adhere to the technical calendar provided, which schedules installations, maintenance, and breakdown calls.Customer Relationship ManagementComplete written service reports where required, discuss these with relevant stakeholders, and submit copies to the Sales Manager.Ensure staff training is conducted for all clients and that all related administration is fully completed (e.g. Training Registers, Training Certificates).Build and maintain strong relationships with all key contacts within the client portfolio (e.g. Buyer, General Manager, Chef, Contract or Area Manager).Always provide prompt service and professional assistance.Assist with customer deliveries in unforeseen circumstances.Advise clients on the most suitable products and their efficient usage.Perform technical installations, programming, repairs, and maintenance of:Electronic chemical dosing equipmentCommercial laundry machinesCommercial dishwashers, glass washers, and crate washersInstall soap dispensers, chemical dosing systems, and other company offerings for kitchen, laundry, food processing, and housekeeping divisions.Demonstrate the companys consultative sales approach, using hands-on service to enhance customer value.Provide after-hours emergency service coverage to appreciative customers.Strengthen relationships through innovative products, sales demonstrations, regular servicing, and ongoing training.Develop a strong understanding of customer operations and provide tailored cleaning and sanitation solutions.Communication and FeedbackAttend and actively participate in all sales meetings.Communicate information on competitor products, key account developments, and relevant field activity insights to the Sales Manager.Submit weekly sales and technical reports to the Sales Manager.Adhere strictly to Company Data and Communication Policies.Use prescribed templates wh
https://www.jobplacements.com/Jobs/S/Service-Technician-1269113-Job-Search-03-05-2026-22-38-33-PM.asp?sid=gumtree
9d
Job Placements
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