Service Technician

KEY PERFORMANCE AREAS

Business Development

• Maintain the brand reputation and business ethos in a professional manner at all times.
• Call on an average of ten (10) clients per day, ensuring that a weekly call report is completed and submitted to the Sales Manager.
• Complete a client call planner, to be repeated on a 46 week cycle.
• Adhere to the technical calendar provided, which schedules installations, maintenance, and breakdown calls.

Customer Relationship Management

• Complete written service reports where required, discuss these with relevant stakeholders, and submit copies to the Sales Manager.
• Ensure staff training is conducted for all clients and that all related administration is fully completed (e.g. Training Registers, Training Certificates).
• Build and maintain strong relationships with all key contacts within the client portfolio (e.g. Buyer, General Manager, Chef, Contract or Area Manager).
• Always provide prompt service and professional assistance.
• Assist with customer deliveries in unforeseen circumstances.
• Advise clients on the most suitable products and their efficient usage.
• Perform technical installations, programming, repairs, and maintenance of:
  
  • Electronic chemical dosing equipment
  • Commercial laundry machines
  • Commercial dishwashers, glass washers, and crate washers
• Install soap dispensers, chemical dosing systems, and other company offerings for kitchen, laundry, food processing, and housekeeping divisions.
• Demonstrate the companys consultative sales approach, using hands-on service to enhance customer value.
• Provide after-hours emergency service coverage to appreciative customers.
• Strengthen relationships through innovative products, sales demonstrations, regular servicing, and ongoing training.
• Develop a strong understanding of customer operations and provide tailored cleaning and sanitation solutions.

Communication and Feedback

• Attend and actively participate in all sales meetings.
• Communicate information on competitor products, key account developments, and relevant field activity insights to the Sales Manager.
• Submit weekly sales and technical reports to the Sales Manager.
• Adhere strictly to Company Data and Communication Policies.
• Use prescribed templates wh
  
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