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Results for customer service manager in "customer service manager" in Jobs in South Africa in South Africa
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Duties and Responsibilities:Manage and oversee a team of case managers to ensure efficient resolution of customer inquiries and concernsImplement and maintain customer service standards to achieve high levels of customer satisfactionAnalyze data and trends to identify areas for improvement in processes and customer service deliveryDevelop and implement strategies to enhance customer experience and loyaltyCollaborate with other departments to address customer issues and improve overall operationsQualifications:Bachelors degree in Business Administration, or related fieldSkills:Strong leadership and people management abilitiesExceptional problem-solving and decision-making skillsProficiency in operational management and analytical reportingExcellent communication and interpersonal skillsExperience in coaching, training, CRM, and relevant technologies
https://www.jobplacements.com/Jobs/C/Customer-Care-Senior-Case-Manager-1270089-Job-Search-03-09-2026-10-28-58-AM.asp?sid=gumtree
6d
Job Placements
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Are you a results-driven leader with a passion for retail and people development? Join our dynamic team as a Store Manager and take ownership of a high-performance environment that thrives on operational excellence, outstanding customer service, and team growth.Key Responsibilities:Operational ManagementDrive store performance to achieve and exceed sales targets.Maximise income streams through effective promotion of add-ons, GP, and other revenue channels.Ensure consistent implementation of merchandising and marketing standards.Attract and retain a strong and loyal customer base.Inventory ManagementOversee inventory controls and ensure effective stock management.Monitor store performance in line with stock availability and customer demand.Customer ServiceEnsure exceptional customer experiences that exceed expectations.Review and act on Mystery Shopper reports and customer feedback.Resolve product and service-related complaints quickly and effectively.Lead by example in reinforcing a customer-first culture among staff.People ManagementTrain, develop and motivate staff to reach full potential.Plan for succession and promote internal growth.Manage performance consistently and fairly.Foster a positive, engaging and productive working e
https://www.jobplacements.com/Jobs/S/Store-Manager-Worcester-1270469-Job-Search-03-10-2026-09-00-15-AM.asp?sid=gumtree
5d
Job Placements
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We are seeking a highly motivated and experienced Front of House (FOH) Manager to oversee the daily operations of our restaurant and tasting room. The ideal candidate will be passionate about hospitality, wine, and food service, with a strong focus on delivering exceptional guest experiences. You will be responsible for managing FOH operations, supervising staff, and ensuring the highest standards of customer service, safety, and compliance.Key Responsibilities:Operational Management: Coordinate daily FOH operations, ensuring smooth service flow and adherence to quality standards.Customer Service: Deliver superior service, manage guest experiences, respond efficiently to customer complaints, and maximize customer satisfaction.Staff Management: Supervise and schedule shifts, conduct performance appraisals, train staff on customer service best practices, and motivate the team to perform at their best, especially during peak hours.Financial Management: Assist with financial reporting duties, including expense reports, budget management, and inventory control.Compliance: Ensure compliance with health, sanitation, and safety regulations, and manage food safety protocols.Guest Engagement: Promote wine sales, manage reservations, host guests, and upsell pairings and wine farm activities.Event Coordination: Oversee organising functions and events, coordinating with relevant departments for stock and operational requirements.Continuous Improvement: Regularly review FOH operations and staff performance to identify opportunities for improvement and implement necessary changes.Qualifications and Skills:Experience: Minimum of 3-5 years in a supervisory or management role in the hospitality industry, particularly in a high-volume restaurant or tasting room environment.Education: Matric certificate requiredSkills: Strong leadership, communication, and interpersonal skills; good customer service; attention to detail; financial acumen including budgeting and cost management; knowledge of food safety and inventory management; proficiency in restaurant management software (e.g., POS systems, OpenTable, DinePlan).Additional Requirements: Must be able to work flexible hours, including evenings, weekends, and holidays; ability to multitask and remain calm in stressful situations; strong problem-solving skills; passion for wine and food.Benefits:Competitive salary based on experienceOpportunities for growth and development within the companyTraining and support in a dynamic and professional environment
https://www.jobplacements.com/Jobs/F/FRONT-OF-HOUSE-MANAGER-1271259-Job-Search-03-12-2026-07-00-15-AM.asp?sid=gumtree
4d
Job Placements
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Purpose of the RoleThe PA / Assistant to Head of Customer Service is responsible for providing comprehensive support to the HoCS and Customer Service Team and managing the departments operations, including handling of the daily required duties and supporting with planning and distributing information and to optimize workflow procedures in the office. Point of reference for all queries, requests or issues related to the Customer Service department. Requirements:Matric is essentialPost-matric Diploma or Higher Certificate in a related secretarial/ administration discipline. Minimum 5 years experience in a similar position, within a pressured, customer-centric environment. Well-developed numeracy and literacyDutiesAssist HoCS and customer service department in managing daily operations to ensure positive, safe and profitable working environment. Maintain general company record system to uphold accurate files.Serve as the primary point of contact for internal and external colleagues on all matters pertaining to the Head of Customer ServiceProvide gatekeeper and gateway role, providing a bridge for smooth communication between the Head of Customer Service and staffComplete a broad variety of administrative tasks that facilitate the HoCS ability to effectively lead the customer service department, including: assisting with special projects; designing and producing complex documents, reports, and presentations; collecting and preparing information for meetings with staff and outside parties; composing and preparing correspondence; maintaining contact lists; making travel arrangements; and completing expense claimsOperational responsibility for Administrative TeamInternal communicationCompose letters, memos and emailsCollecting information with regards to financial reportingAnticipate HoCS needs in advance of meetings, conferences, etc.Coordinate all meetings and assist with staff meetings and events as neededManage all aspects of departments office services. Evaluate and assist in developing office policies and procedures for improved work flow and anticipate future needs as organization grows.Assist in the selection of vendors and purchase equipment, services, and supplies necessary for operation of Customer Service departmentCompose presentationsCommercial project managementVerify expense claimsCustomer accounts managementCredit application and Supplier managementManagement of housekeepingEmployee management recordsRespond to queries in person, via telephone or emailPerform administrative task, incl. filingDealing with post, courierMaintaining filing systemsProvide event management support as requestedOther
https://www.jobplacements.com/Jobs/P/PA-Assistant-to-Head-of-Customer-Service-KZN-1269859-Job-Search-03-09-2026-04-17-52-AM.asp?sid=gumtree
7d
Job Placements
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The Internal Sales role is responsible for providing efficient sales administration and customer service support to the sales team, distributors, and customers. The position ensures the accurate processing of quotations, sales orders, and customer requests while maintaining clear communication between customers, internal departments, and the external sales team.The role plays a key part in supporting revenue generation by ensuring timely order processing, maintaining strong customer relationships, and assisting the external sales team with administrative sales functions. Through attention to detail, responsiveness, and professionalism, the position contributes to operational efficiency, customer satisfaction, and the overall success of sales operations.Minimum RequirementsEducation National Senior Certificate (Matric) or equivalent qualification Additional training in customer service and sales administration will be advantageous Basic technical or mechanical understanding of industrial products will be advantageousA minimum of 2-3 years work experience in customer service and sales administration will be considered in lieu of formal qualifications.Experience Minimum 23 years experience in internal sales, sales administration, customer service, or order processing Experience preparing quotations, processing sales orders, and managing customer enquiries Exposure to ERP/CRM systems or sales order management systems will be advantageous Experience working with technical, mechanical, or industrial products will be beneficial Experience supporting external sales representatives or distributors would be advantageous Demonstrated ability to manage multiple customer requests and sales administrative tasks accurately and efficiently Skills & Competencies Strong customer service and relationship management skills Excellent communication skills (verbal and written) High level of attention to detail and accuracy, particularly in order processing and quotations Strong organizational and administrative capabilities Ability to prioritize tasks and manage multiple requests simultaneously, in a fast-paced environment Commercial awareness with the ability to understand customer needs and sales processes Ability to work collaboratively with sales, warehouse, logistics, and finance departments Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint) Experience working with ERP/CRM systems will be advantageous Fluent in English (written and verbal)https://www.jobplacements.com/Jobs/I/Internal-Sales-Sales-Administrator-1271279-Job-Search-3-12-2026-12-17-46-PM.asp?sid=gumtree
3d
Job Placements
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ENVIRONMENT:A growing technology services company based in Paarden Eiland is looking for a Customer Support & IT Support Desk Coordinator to join their small, collaborative team of approximately 12–15 staff members. This role is ideal for someone with strong customer service skills who enjoys working in a fast-paced support environment, managing incoming client requests and coordinating technical support activities. You will play a key role in ensuring clients receive efficient and professional support while assisting with ticket management and technician scheduling. DUTIES:Answer and manage incoming client calls professionally.Log and manage support tickets through Zendesk.Coordinate and schedule technician callouts and manage technician diaries.Ensure tickets are updated and resolved within service timelines.Maintain accurate client information within the CRM system.Provide professional support to high-profile clients.Act as the central coordination point between clients and technical teams.Assist with general support desk administration and communication. REQUIREMENTS:Previous experience in a customer support, helpdesk, or service coordination role.Experience working with ticketing systems such as Zendesk.CRM experience is essential.Strong client-facing communication and customer service skills.Ability to handle high volumes of calls and support requests.Highly organised with strong attention to detail.Professional and confident when dealing with high-profile clients.Ability to work well within a small team environment.
https://www.jobplacements.com/Jobs/C/Customer-Support--IT-Support-Desk-Coordinator--C-1271055-Job-Search-03-12-2026-03-00-17-AM.asp?sid=gumtree
4d
Job Placements
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Job description:The Paraplanner will provide an efficient administrative support function to Advisers. In this role you will be allocated a portfolio of clients to assist with processing transactions, dealing with clients directly, looking after accounts and support in basic financial planning. Responsibilities:Financial Planning supportFormulate effective financial plan documents and/or risk management documents, in-line with the strategy as outlined by the adviser, and the customers needs, objectives and risk tolerance.All documents must meet compliance requirements and the relevant legislation, and comply with the company standard documents, policies and procedures.Prepare statement of advice documentation as required.Review customer portfolio review reports in conjunction with changes in customer circumstances and investments and general market movement, as outlined in the sales and service process. Ensure report is accurate and that investment strategy is meeting customers objectives. Ensure customer is kept well informed and that all necessary actions are recommended and where necessary undertaken.Review customers risk coverage in conjunction with changes in customer circumstances and risk management needs, product offerings available, and changes in product provider rates. Ensure customer is kept well informed and that all necessary actions are recommended and where necessary undertaken.Prepare statement of advice documentation as required.Ensure the accurate production of all customer portfolio review documentation and reports in line with the practices service model.Customer ServiceTeam managementAdministrationClient Relationship ManagementGather Policy informationCompile a summary of informationResearch product informationHandling and solving of client enquiriesHandling of new application and quotationsDiary managementReporting of new business statisticsPreparation of insure review appointmentsMaintaining CRM systemsMinimum requirements:Relevant B.Com Financial degree (Economics, Finance, Business Management, Accounting, Risk Management or Financial Planning)Regulatory Exam for Representatives passed (RE5)At least 5 years relevant work experience within the financial industry as ParaplannerFully bilingual and Afrikaans and English
https://www.jobplacements.com/Jobs/P/Paraplanner-1263971-Job-Search-03-11-2026-00-00-00-AM.asp?sid=gumtree
5d
Job Placements
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Duties include Manage incoming calls by answering, screening, and forwarding them promptly, always maintaining a professional and friendly demeanour that reflects a strong customer service focus.Update DCS for Customer Service and Service Retention, conducting follow-up calls to customers at 3 days, 7 days, 6 months, and 11 months.Engage in customer follow-ups and prospecting activities to boost workshop workload.Accurately capture and update information in Evolve.Address customer complaints effectively, escalating to management as needed.Provide general administrative support.Maintain and organize records.Complete daily activity sheets.Assist the Receptionist with switchboard duties during lunch breaks.Adhere to the dress code and always maintain professional grooming.Execute any additional reasonable tasks as directed by management.Strong commitment to customer service excellenceProfessional and courteous telephone communicationReliability and consistency in task executionAssertiveness in handling various situationsAbility to work efficiently while maintaining attention to detail and accuracySelf-motivated and capable of working independentlyOutstanding verbal and written communication skillsProficient in following both written and verbal instructionsWell-organized with solid administrative capabilitiesResilience under pressure, particularly with challenging customersCollaborative team player with good interdepartmental awarenessRequirements: Matric (Grade 12)Prior administration experience, preferably within a dealership environmentPC Literate Evolve experienceStrong communication and interpersonal skills.Reside within the Helderberg, Somerset West Suburbs or nearbyAutomotive dealership experience - PreferenceIf your current experience and skillsets tick majority of the job specification boxes, then: Apply directly now Send your CV to
https://www.jobplacements.com/Jobs/C/Customer-Service-and-Service-Retention-Administrat-1271469-Job-Search-03-13-2026-04-07-05-AM.asp?sid=gumtree
3d
Job Placements
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Are you a proven leader in security and operations? Do you excel at managing resources, driving profitability, and ensuring world-class security standards? Join our team in Kempton Park as a Cash in Transit (CIT) Manager! We are seeking an effective manager to oversee branch resources and procedures, ensuring that contractual obligations to our customers are met cost-effectively, and that the companys stringent security procedures are applied across the branch. You will be responsible for continually reviewing and improving branch profitability and security.Key ResponsibilitiesFinancial & Operational Management: Effectively manage the financial performance of CIT Services, including Gross Margin, Direct Wage, and Overheads control, and monitor fleet quality and standards.People Management: Effectively manage employees, including setting objectives, monitoring performance, and ensuring the CIT organisational structure is adequately staffed through effective recruitment.Customer & Contract Management: Oversee CIT Contracts, maintain high customer service levels, handle all customer queries and complaints, and undertake regular customer visits.Risk & Compliance: Manage and monitor loss prevention/reduction procedures, ensure adherence to policies around risk, and maintain compliance with all relevant legislative requirements and Company standards.Health and Safety: Be responsible for Health and Safety awareness and compliance at the branch. Minimum Requirements Qualification: Matric, Business or General Management qualification (3-year tertiary qualification preferred). Certifications: PSIRA Grade B and CIT Experience:3 years General Management Experience with Profit and Loss (highly advantageous)Experience with Route optimisation, managing a unionised workforce, Logistics/Fleet management, and Health and Safety legislation Skills: Managing Conflict, Communication (Written and Verbal), Negotiation skills, Computer literacy (MS Office), and Basic financial skills Apply today to lead our Cash in Transit operations at Kempton Park Branch!
https://www.jobplacements.com/Jobs/C/Cash-In-Transit-CIT-Manager-1270650-Job-Search-3-11-2026-5-05-00-AM.asp?sid=gumtree
5d
Job Placements
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This person will be responsible for managing the full sales function, including internal counter sales, customer relationship management, quoting and order processing, and supporting the external sales team.The role requires a proactive, sales-driven individual who can build strong client relationships while providing excellent technical advice and customer service within the marine industry.Responsibilities:Present, promote and sell products and services to existing and prospective customers.Maintain positive business relationships to ensure future sales opportunities.Identify and pursue new business opportunities through cold calling and lead generation.Analyse customer needs and provide suitable solutions to maximize revenue growth and customer satisfaction.Achieve agreed sales targets within set timeframes.Analyse market potential and identify opportunities for new products and services.Establish reliable dealer networks nationwide.Establish, develop and maintain strong customer relationships.Handle and resolve customer queries and complaints efficiently.Provide aftersales support and follow-up service to customers.Provide technical product advice and support when required.Manage full internal sales function including:QuotesOrder processingInvoice preparationAnswer incoming sales calls and assist customers with product enquiries.Maintain accurate records of sales activities and customer interactions.Coordinate sales efforts with team members and other departments.Support the Sales Manager with sales activities when required.Assist warehouse operations when necessary.Visit appointed customers as requested by the Branch Manager.Stay up to date with product developments, best practices, and promotional trends.Minimum RequirementsMatricValid drivers licenceMinimum 3 years in similar positionMinimum 3 years in marine industry.Sales-driven personality with strong customer service skillsAbility to build and maintain professional client relationshipsStrong communication and interpersonal skillsAbility to work both independently and within a teamWorking EnvironmentOffice and counter sales roleInteraction with marine industry clients and dealersOpportunity to work with internationally recognised marine products To Apply:Submit your updated detailed CV, proof of Matric and drivers license, and a head & shoulder photo.If you do not receive a response within two weeks, please consider your application unsuccessful.
https://www.jobplacements.com/Jobs/S/Sales-Consultant-1268717-Job-Search-03-12-2026-00-00-00-AM.asp?sid=gumtree
4d
Job Placements
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Summary:We are seeking a detail-oriented and customer-focused Bookings Clerk to join the team. The ideal candidate will have a passion for customer service and prior automotive industry experience.Main Purpose of the Role:The Bookings Clerk plays a critical role in delivering a professional service experience to customers by managing the booking process efficiently.Key Responsibilities:Appointment SchedulingCustomer InteractionService RecommendationsConfirmations and RemindersDocumentation & AdministrationCoordination with Service DepartmentUpselling & Cross-SellingCustomer SatisfactionTraining & DevelopmentComplianceMinimum Requirements:Senior Certificate (Grade 12) is required. Fully bilingual in English and Afrikaans. Experience in the motor dealership industry, preferably as a Bookings Clerk.Essential Competencies:Effective CommunicationCustomer & Service OrientationProblem SolvingMotivation to Perform & Achieve ResultsSelf-Management and Resilience
https://www.jobplacements.com/Jobs/B/Bookings-Clerk-1270756-Job-Search-03-11-2026-04-23-57-AM.asp?sid=gumtree
5d
Job Placements
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Key Responsibilities:Diagnose, repair, and service diesel trucks and heavy commercial vehicles.Perform routine maintenance, engine overhauls, and mechanical repairs.Accurately identify faults and use diagnostic tools effectively.Liaise with customers to understand vehicle issues and provide updates.Open job cards, quote on repairs, and manage service bookings.Coordinate with the workshop team to ensure timely completion of work.Ensure compliance with health, safety, and quality standards.Requirements:Level 3 Diesel Technician qualification or equivalent.Minimum 5 years experience working on commercial diesel trucks.Strong mechanical and diagnostic skills.Experience with service reception, customer liaison, or job card management is advantageous.Excellent communication and organisational skills.Valid drivers license (Code 10 or higher preferred). If youre a hands-on technician who also enjoys interacting with customers and managing service processes, we want to hear from you!Apply Now
https://www.jobplacements.com/Jobs/T/Technician-Service-Agent-1200913-Job-Search-07-07-2025-10-23-46-AM.asp?sid=gumtree
8mo
Job Placements
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