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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Dutch Speaking Customer Service Support Agents to join our team based at Century City, Cape Town.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Dutch and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the level of experience
• Shi...Job Reference #: 202413
5d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Dutch Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Dutch and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on th...Job Reference #: 202425
5d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Italian Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Italian and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based o...Job Reference #: 202438
5d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Italian Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Italian and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based o...Job Reference #: 202427
5d
1
SavedSave
WAREHOUSE ASSISTANT MANAGER / PORT ELIZABETH – Our client is looking to employ a manager with the ability to manage 15 staff members that include drivers, pickers, supervisors and general assistants. Must have a valid drivers and own transport as will be a key holder, preferably residing within 20km radius of Deal Party.
Minimum Requirements;
Minimum of 5 years Supervisory/Management experience in the Distribution/Logistics industry
FMCG/Wholesale/Retail/Food Distribution experience with up to 1600 different food & grocery items
High level of trust, integrity, honesty, reliability and work ethic
As a final check on all products coming in and loaded out must be able to read, interpret unit of measures and quantities as per selling unit and count accurately
Ability to manage staff, control staff breaks and productivity in the execution of all tasks
Ability to multi-task, think on your feet, co-ordinate multiple tasks at the same time
Geographical knowledge of P.E., Surrounds, Karoo and Coastal town for routing purposes
Customer centric/focussed approach in the execution of all duties related to inbound and outbound
Good Computer Skills (Excel, Email)
Fluent in English – Read, Speak and Write
Basic HR knowledge
Must be good with numbers
Must be an Active and hands-on individual
The suitable Candidate will;
Be responsible for all Supplier delivery/receiving; All customer deliveries picking, loading out
All inter branch receiving and picking, loading out; All returns from customer/suppliers and inter branch goods
Investigations on stock movements, accuracy
Control product movement to correct locations within the facility to maintain product integrity
Housekeeping/Sanitation;
Health & Safety; Food Safety;
Timekeeping;
Control;
Accident/Incident investigations
Stock security
Inventory/stock controls/Cycle counts/Investigations/stock movements
Salary: Market related + monthly performance-based bonus
Hours of work: Monday to Friday 07:00 to 17:00/Sat 08:00 to 11:00 and Public Holiday as and when required/open
Application Process: Online applications will receive preference, https://www.dittojobs.com/jobs/view/415484296 ensure to upload a head and shoulder photo, alternatively you can e-mail solutions@workafrica.co.za, using Warehouse Assistant Manager PE as a reference. If you don’t hear from us within 3 weeks of your application, please consider your application unsuccessfulJob Reference #: WAMPEConsultant Name: Claire OReilly
5d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Spanish (Hespanic) Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Spanish (Hespanic) and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• M...Job Reference #: 202423
5d
1
Main purpose: To develop and implement the SIUs remuneration strategy and processes while maintaining effective and efficient remuneration administration and management principles.Minimum qualification and experience: NQF Level 8 Honours Degree in HR management or equivalent. SARA accreditation as a Reward Specialist and /or Global Remuneration Professional) GRP) an added advantage. Six to Eight years of proven experience as a Remuneration Specialist, of which, four years must be at a management level.Key performance areas (Include but not limited to): Remuneration analysis. Remuneration structuring. Remuneration coordination. Provide advisory services. Benefits coordination. Budget management. Staff management.Technical skills: Policy development skills. Implementation skills. Research skills. Report writing skills. Presentation skills. Planning and organising skills. Computer literacy in MS Office packages.Required knowledge and Behavioural (include but not limited to): Knowledge of remuneration policies, practices as well as Human Capital strategy, technologies, and systems. Knowledge of relevant legislation (e.g. basic Conditions and Employment Act). Knowledge of Corporate Governance requirements. Sound knowledge of the applicable HR legislation. Agile thinking. Change management. Team Player. Attention to detail. Deadline driven. Collaborative. Customer focused. Work under pressure. Results-oriented. Confidentiality. PLEASE NOTE:The appointment of candidates will be at the Units sole discretion and the Unit reserves the right not to make an appointment.The SIU is an Anti-Corruption Investigating Unit and requires applicants to make a full and frank disclosure in their application form.Fraudulent qualifications or documentation will automatically disqualify candidates.All candidates will be subjected to integrity screening procedures and a favourable end report is essential.Other critical positions may be subjected to vetting procedures after appointments.The SIU does not relocate any candidates on a fixed-term contract.Correspondence will be limited to shortlisted candidates only. Please be advised that applications received mean that processing may take some time. Candidates who have not been contacted within three (3) months of the closing date should consider their applications unsuccessful.POPIA disclaimer: In line with the Protection of Personal Information Act, 4 of 2013 by applying for this position it is accepted that you have consented to your personal information being used and kept to process your application. The SIU will ensure the protection and safeguarding of personal information and all information collected will not be shared with any third parties or be used for purposes other than for the purpose it was intended.The SIU is committed to equality, employment equity and diversity. Preference will be given to persons from designated groups in particular Africans and people with disabilities in line with the SIU Employment E
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3NzQ4MF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1777042&xid=1108_177480
2h
1
Main purpose: To strengthen capacity to address audit findings and to ensure that the Annual Financial Statements are prepared in full accordance with Generally Recognised Accounting Practices (GRAP) and other related prescripts, as well as that the Finance division complies fully with all legislative and other regulatory requirements including but not limited to financial, supply chain, audit and other relevant governance prescripts.Minimum qualification and experience: Chartered Accountant (SA) with Honours Degree in Accounting, or related (NQF 8) qualification. Five years experience in the preparation of, or overseeing/auditing already prepared Annual Financial Statements, and relevant experience in financial management and/or development/auditing of internal controls to mitigate any financial and other audit risks, of which three years is at a management/supervisory level.Key performance areas (Include but not limited to): Development and maintenance of Accounting Policies, Standards and Standard Operating Procedures. Preparation of financial Excel and other templates to ensue easy preparation of the Annual Financial Statements. Actual preparation of the AFS on a half yearly and yearly basis, which can eventually be developed to full quarterly financial statements. Maintenance on all National Treasury Prescripts and Accounting policies, drawing up of practice notes and SOPs regarding the implementation thereof. Identification of key weaknesses in the accuracy of general ledger and other financial records, with a view of devising relevant internal controls and/or SOPs to address and mitigate such.Technical skills: Analytical, Communication, Coordination, Interpersonal, Management, Presentation, Report writing, Planning and organising, and Time management.Required knowledge (include but not limited to): Sound knowledge of financial legislation and regulations governing the public sector (i.e. PFMA, Treasury Regulations) Sound Knowledge of IFRS and GRAP statements. Sound knowledge of accounting systems. Advanced MS Office Suite Proficiency. PLEASE NOTE:The appointment of candidates will be at the Units sole discretion and the Unit reserves the right not to make an appointment.The SIU is an Anti-Corruption Investigating Unit and requires applicants to make a full and frank disclosure in their application form.Fraudulent qualifications or documentations will automatically disqualify candidates.All candidates will be subjected to integrity screening procedures and a favourable end report is essential.Other critical positions may be subjected to vetting procedures after appointments.The SIU does not relocate any candidates on a fixed term contract.Correspondence will be limited to shortlisted candidates only. Please be advised that applications received means that processing may take some time. Candidates who have not been contacted within three (3) months of the closing date should consider their applications unsuccessful.POPIA disclaimer: In lin
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3NzQ4MV9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1777043&xid=1108_177481
2h
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Spanish (Hespanic) Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Spanish (Hespanic) and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• M...Job Reference #: 202432
5d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Hindi Speaking Customer Service Agent to join our WFO team based in Johannesburg.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Hindi and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the level of exp...Job Reference #: 202642
5d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Dutch Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Dutch and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on th...Job Reference #: 202434
5d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Hindi Speaking Customer Service Agent to join our WFO team based in Durban.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Hindi and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the level of experienc...Job Reference #: 202641
5d
1
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Key Accountabilities & Responsibilities: Keep informed of development in the field of computer and CAD applications as applicable to the Piping Drawing Office.Keep abreast of discipline developments, new technologies and techniques.Carry out technical investigations, produce technical reports as and when required.Advise the HOD Piping Designer of manpower requirements to meet work schedules within the budget allocationResponsible for the correct interpretation and execution of all piping computer aided draughting functions within the Piping Drawing Office Qualifications: N3 or MatricMicrostation CAD Software Package Version J or laterSmartPlant 3D Piping experience and Smart Plant ReviewMinimum 5 Years experience
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzU4MTU2X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1212508&xid=1108_58156
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DataFin was established in 1999. We pride ourselves on the fact that we have established relationships with industry leaders and a vast majority of our business is repeat business.
ENVIRONMENT:
WRITE cutting-edge, reusable, testable and efficient code as the next C/C++ or Python Developer sought by an innovative Software Specialist to join its Engineering team. You will also test scalable code, develop back-end components, and integrate user-facing elements in collaboration with Front-end Developers.You will require a Degree/Diploma in IT or related field, 3+ years C/C++ or Python Development, current knowledge of C/C++ or Python standards and specifications, hands-on experience with Django, Flask or other Python frameworks, experience in one or more, file parsing, API design, JSON restful, RPC links. Preference will be given to candidate with any Automotive standards knowledge and experience developing SOME/IP, DDS or possible other controllers and device stimulators for the Automotive field.
DUTIES:
* C/C++ or Python programming and integration.
* Systems Design.
* Documentation / Technical Authoring.
* Problem Solving.
* Project Management.
* Research / Investigations.
* Service Level Monitoring.
* Systems Testing.
* User Support.
* The ability to quickly create advanced software solutions that are relatively free from defect and are easily maintained.
* Create Firmware for custom hardware designs.
* Code Versioning.
* Consult with internal stakeholders to determine the scope of Software Development projects.
* Collaborate with the Software Development team on application design and development.
* Develop software and oversee the deployment of applications across platforms.
* Perform diagnostic tests and debugging procedures.
* Create end-user application feedback channels.
* Optimize software by performing maintenance, updates, and upgrades.
* Resolve issues proactively to deliver high quality products.
* Deploy software across a variety of platforms and operating systems.
* Integrate user-facing elements using server-side logic.
* Write reusable, testable, and efficient code.
* Design and implement of low-latency, high-availability, and performant applications.
* Performance tuning, improvement, balancing, usability and automation.
* Work collaboratively with Design team to understand end user requirements to provide technical solutions and for the implementation of new software features.
* Coordination with other Developers for cross-functional requirements implementation and tests.
REQUIREMENTS:
*Qualifications – *
* Degree or Diploma in IT or related field.
*Experience/Skills –*
* Minimum 3+yrs strong experience and knowledge as either C/C++ or Python Developer.
* Current knowledge of C/C++ or Python standards and specifications.
* Hands-on experience with Django, Flask or other Python frameworks.
* Experience required on one or more, file parsing, API design, JSON restful, RPC links
* A deep understanding and multi-process archit
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzYzMjgxX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1255815&xid=1555_63281
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An Exciting opportunity has become available at an IT company in Sandton for a SQL DBA. This is a client facing role and SQL Server experience is a non-negotiable.
* User administration
* Change control
* Database documentation, including database operational standards and policies
* Disaster recovery planning
* Patch management of RDBMS
* SQL Best practice and optimisation.
* Development and testing support
* Performance analysis and tuning
* Diagnosing performance problems
* Optimisation of SQL queries
* Creating indexes for improved performance
* Suggesting table design changes to improve performance
* Creating backups and recovery testing of the backups
* Capacity planning for continued data growth
* Use of change logs to keep remote databases in sync.
* Exposure to working within the framework of accepted project management methodologies
* Willingness to perform tasks not directly related to job function in order to ensure timely and cost effective completion of the project
* Proven ability to assist team with investigation, analysis, design and delivery of solutions
* Ability to ensure delivery across multiple projects simultaneously
* Strong analytical and problem identification skills
* Ability to provide input into technical architecture decisions
* Ability to identify shortcoming and improve on current processes and standards
* Management of bug resolutions with vendor
* Willingness to travel
* Willingness to work after hours and fulfil possible standby requirements
• Minimum 5 years SQL Server database administration experience
• Minimum 3 year working experience with SQL 2012/2014/2016/2019
• Reporting Services/Power BI
• Integration Services
• All forms of SQL Replication
• Always On Availability Groups
• SQL Azure support
• SQL Server 2008/2012/and 2014/2016/2019)
• Transact-SQL
• Replication (Merge and Transactional)
R 60 000 to R 70 000 ctc per month
• Minimum 5 years SQL Server database administration experience
• Minimum 3 year working experience with SQL 2012/2014/2016/2019
• Reporting Services/Power BI
• Integration Services
• All forms of SQL Replication
• Always On Availability Groups
• SQL Azure support
• SQL Server 2008/2012/and 2014/2016/2019)
• Transact-SQL
• Replication (Merge and Transactional)
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzY1NzkyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1256476&xid=1555_65792
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*Reference: WB003131-DK-1*
Our Client in the Opencast Mining Industry is currently seeking a Responsible Person for their operations in Bronkhorspruit, Gauteng
*Requirements
*
* Opencast Blasting ticket (Rock Breaking certificate)
* Examine and making safe for surface mining(Competent A)
* Blasting Assistant, Blasting practices
* Registration as Magazine master (Explosives)
* Certificate of Registration (USER: EXPLOSIVES)
* Introduction to Samtrac(NOSA),SHE Incident Investigations (NOSA)
* Applying SHE principles and procedures (ASHEP) NOSA
* Surface Blasting competency (BCP)
* Underground Blasting competency (BCP)
* Super Supervisory certificate (Performance Management Institute)
* NOMIS MINI SUPERGRAPH SEISMOGRAPHS
* AEL OVERVIEW; MULTISKILLING LEVEL 2; MAINTENANCE; SHE REPRESENTATIVE
* First Aid training
* 4x4 vehicle training
*By submitting any Personal Information to MPRTC in any form you acknowledge that such conduct constitutes a reasonable unconditional, specific and voluntary consent to the processing and storing of such Personal Information by MPRTC and/or MPRTC’s clients and/or verification information suppliers. You voluntarily consent that for the purposes of potentially gaining future employment opportunities, thorough background screening which may include but will not be limited to criminal, fraud, ITC and employment reference checks may be conducted. Should you have not been contacted within 14 days, please consider your application unsuccessful. You have the right to “Opt-Out” of electronic communications from us at any time and you also have the right to request us to delete your personal information by contacting us.*
R
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzY1MTE3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1256316&xid=1555_65117
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DataFin was established in 1999. We pride ourselves on the fact that we have established relationships with industry leaders and a vast majority of our business is repeat business.
ENVIRONMENT:
A dynamic FinTech company seeks a dedicated & presentable IT Operations Technician to deliver exceptional service to its customers. Your core role will be the day-to-day running of IT systems and networks including preparing back-up systems, supporting client software & hardware solutions and performing regular checks to ensure the smooth functioning of systems. The ideal candidate must preferably have a completed A+/N+ Course and a completed N3/N4 Course in Electrical/Electronics, 2-3 years related work experience including managing and maintaining, fault finding & troubleshooting LAMP stack configurations, including terminal knowledge, installing POS terminals, support & troubleshoot installed hardware and software & able to test, repair and service technical equipment with a basic understanding of CCTV and Access Control hardware and software components. You must have a valid Code 8 drivers’ licence with your own reliable transport.
DUTIES:
* Provide service and customer support during any and all client interactions, be they by phone, remotely, during field visits or dispatches.
* Manage all on site installation, repair, maintenance and test tasks.
* Diagnose errors or technical problems and determine proper solutions.
* Debug client issues within any one of the software systems.
* Tie workflow to schedule.
* Produce timely and detailed service reports.
* Document processes.
* Operate vehicle in a safe manner and use field automation systems.
* Follow all company filed procedures and protocols.
* Cooperate with Technical Team and share information across the organisation.
* Comprehend customer requirements and make appropriate recommendations and/or briefings.
* Build positive relationships with customers.
* Administer, monitor and support internal/external networks, servers, email, database and security systems.
* Configure and set up new server systems.
* Schedule and perform system maintenance tasks, such as loading user applications, programs and data.
* Analyse systems and make recommendations to improve performance.
* Identify problems, agree remedial action and undertake emergency maintenance if required.
* Perform server backup and recovery operations and restart systems following outages.
* Act as a liaison between users, outside suppliers, and other Technical Teams.
REQUIREMENTS:
*Experience/Skills –*
* 2-3 Years proven relevant work experience.
* Managing and maintaining LAMP stack configurations, including terminal knowledge.
* Fault finding and troubleshooting of LAMP stack configurations, through an understanding of the logs, etc.
* Automated application deployment solutions.
* Installation of POS terminals (including OS and applications).
* Structured investigation skills, combined with patience and the tenacity to find the issue or
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzY0MDEwX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1256015&xid=1555_64010
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*Electronics Engineer - Gauteng*
*SPECIFICATION * An integrated IT and visual solutions company is looking for an Electronic Engineer specialising in Embedded Firmware Development and PCB Design. The scope of an Electronic Engineer is to help build out, maintain, and troubleshoot rapidly expanding electronic device & IoT requirements. This role will form part of a talented team of developers that demonstrate superb technical competency, delivering mission critical infrastructure and ensuring the highest levels of availability, performance and security.
*DUTIES & RESPONSIBILITIES, NOT LIMITED TO:*
* Assist in architecting solutions for complex firmware functionality
* Prepare and document SRD, SDD, and test plans for the development
* Participate and represent team in discussions with marketing and hardware teams
* design PCB
* responsible for design and development of new applications, enhancing existing applications, solving problems, and resolving defects
* review requirements, develop the architecture and design of features (including the relevant documentation), develop application prototypes, participate in design and code reviews, and write code (including unit tests)
* Design and implementation of new secure embedded firmware applications in C, C++, and Python
* Develop low level interfaces (GPIO, UART, I2C, SPI)
* Review and maintain existing code base
* Support in the design and development of desktop engineering tools
* Develop test fixtures in C, C++, Python, and higher level Object-Oriented language (e.g. C#)
* Documentation and cross functional training of low level concepts
* Consult with other engineers to evaluate interfaces between hardware & embedded solutions and operational & performance requirements of the overall system
* Prepare, present, and participate in technical discussions and code reviews
* Contribute to the continued development of processes to improve the efficiency and quality of development projects; assist in formulating standards and development practices to improve our development processes
* Investigate and analyse reported defects to resolve them in a timely manner
* Proactively provide status, raise issues, and communicate necessary information to appropriate team members on a regular basis
* proactively feedback to team members on a regular basis
*REQUIREMENTS *
* B Eng Electronic Engineering
* 3+ years’ experience as an electronic engineer
* Excellent understanding of “Programming Model” of complex hardware
* Demonstrated capacity for capturing/documenting product requirements and creating design specification
* Hands-on system bring-up, testing, and debugging skills
* Equally comfortable with precision and ambiguity
* Team player with excellent verbal and written communication skills
* Can-do attitude with unwavering sense of urgency
* Experience in developing Firmware and designing PCB.
* Electrical Engineering or a Computer Science degree
* 3 years
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzY2OTYxX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1260252&xid=1555_66961
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Welcome to Tshipi-Noto, your number one service provider for Funeral Services and Funeral Insurance. We are dedicated to giving you the best service with emphasis on Professionalism, Quality Services, Dignity and Comfort in your time of grief. Tshipi-Noto Funeral Home was established in 2002 from humble beginnings in Delmas (Mpumalanga). Our Headquarters are now in Springs (Ekurhuleni, Gauteng).
Tshipi-Noto Financial Services Pty LTD (FSP 46767) was established in 2017 to ease the burden on your loved ones through our affordable and reliable comprehensive insurance covers. We are underwritten by Brightrock Life LTD (FSP 11643). Tshipi-Noto has grown to over 33 branches servicing over 60 000 clients with a 200 staff complement, and still growing.
*Technical and Behavioural competencies required:*
* Facilitation and coaching skills
* Excellent communication skills across all levels
* Results orientation
* Excellent planning and organizational skills
* Ability to work effectively with others, share and impart knowledge
* Enthusiasm for people development
*Qualifications*:
* Degree in Human Resources/Psychology or a related field of Social Science
* Certified Skills Development Facilitator
* Valid Drivers Licence
*Experience Required: *At least *five years’* experience dealing with the following:
* Providing a generalist HR consultancy service to managers and employees
* Facilitating employee recruitment, on-boarding, engagement, needs assessment, training and development and building critical competencies for an effective workforce
* Building a high “support and challenge” relationship with management to foster employee engagement and productivity
* Facilitating effective employer-employee relations through resolution of disputes, guiding managers in investigating, formulating charges and initiating incapacity and misconduct cases, including representing the employer at CCMA
* Providing change management and facilitation support to business initiatives
* Managing the learning and development spectrum from identification of training needs to evaluating business value-add while complying with SETA requirements and Skills Development Act
* Implementing performance management, talent and succession management
*Qualifications*:
* Degree in Human Resources/Psychology or a related field of Social Science
* Certified Skills Development Facilitator
* Valid Drivers Licence
*Experience Required: *At least *five years’* experience dealing with the following:
* Providing a generalist HR consultancy service to managers and employees
* Facilitating employee recruitment, on-boarding, engagement, needs assessment, training and development and building critical competencies for an effective workforce
* Building a high “support and challenge” relationship with management to foster employee engagement and productivity
* Facilitating effective employer-employee relations through resoluti
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzY4ODY0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1263397&xid=1555_68864
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Duties:Approve/ Reject materials (starting materials; intermediates, bulk, finished products) Evaluates Batch records To ensure all necessary testing is carried out Approves QC procedures (Approve specifications; sampling instructions, test methods, other QC procedures) Ensures that the hygiene of facility, premises and equipment are controlled according to GMP guidelines Authorization of production procedures; including amendments Monitoring and control of manufacturing environment Monitor and control Plant Hygiene Initiates training and train plant personnel Monitoring and control of storage conditions Monitoring of compliance with GMP Inspection, investigation and taking of samples. Monitoring factors which may affect products quality Authority to establish, verify and implement all quality control procedures Release of the batch for sale of the finished product after completion of a check list which will ensure all the important release criteria have been metMonitoring and coaching of junior personnel Ensures that Data integrity principles are followed Ensures that GLP is followed within the laboratory Ensures all calibration and verification plans are followed Communication with customers (limited) Controls deviations Non-conformances: Initiate and control Ensures all online inspections are complied with Support CAPA system Ensures steps are followed within production of all approved change controlsRequirements:Degree: B Pharm- NQF Level 9 or higherRegistration as a pharmacist with the South African Pharmacy CouncilExcellent communication skills (Written & Spoken)3-5 years experience as a pharmacistMinimum of 2 years experience in a GMP environmentMinimum of 2 years experience in a Quality Control roleShould you not receive a response within 10 working days, please consider your application as unsuccessful
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzU1ODIyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1205597&xid=1108_55822
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