Professional Services Manager - Utilities

Location: Cape Town

Job Summary

• The Professional Services Manager is a senior leadership role responsible for ensuring the seamless integration and performance of the core operational and technical divisions. Reporting directly to the CEO, the successful candidate will provide strategic oversight across Regional Operations, Project Management, the Smart Technical Centre, and the Customer Solutions Centre driving service delivery excellence, operational efficiency, and business growth.
• This is a high-impact role suited to a seasoned leader with a strong background in engineering services, operations management, and customer-centric delivery. The Professional Services Manager will work closely with executive leadership to align departmental performance with the broader strategic objectives.

Job Purpose

To manage and grow strategic relationships with key public and private sector clients, including national state-owned Water and Electricity transmission and distribution companies and Municipalities across South Africa.

Key Responsibilities

• Strategic Leadership & Oversight
  • Provide strategic direction and operational leadership across all assigned departments, ensuring alignment with the company's vision and business objectives.
  • Partner with the CEO and executive team to translate strategic goals into actionable plans, KPIs, and performance frameworks.
  • Foster a high-performance culture across departments, championing continuous improvement, innovation, and accountability.
• Regional Operations Management
  • Oversee the Regional Operations departments, ensuring resource optimisation, compliance, and consistent service delivery standards.
  • Monitor regional performance metrics and implement corrective measures where required.
  • Build and maintain effective relationships with regional teams, stakeholders, and key clients.
• Project Management
  • Direct the Project Management function to ensure all projects are delivered on time, within scope, and within budget.
  • Implement and enforce project governance frameworks, methodologies, and reporting standards.
  • Identify project risks and drive proactive mitigation strategies to protect business outcomes.
• Smart Technical Centre
  • Lead the Smart Technical Centre to deliver cutting-edge technical solutions in electricity and water services.
  • Drive innovation and technological advancement within the centre, ensuring alignment with industry trends and client needs.
  • Ensure technical quality standards and compliance requirements are consistently met.
• Customer Solutions Centre
  • Oversee the Customer Solutions Centre to ensure exceptional client experiences and resolution of service-rela
    
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