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iOCO Infrastructure Services: Where Challengers and Innovators Thrive. We are currently hiring for the position of Service Desk Agent I to join our IT support team. As a Service Desk Agent I, you will be the first point of contact for technical issues, providing essential support to end-users. If you have excellent problem-solving skills, a customer-centric approach, and a passion for IT support, we encourage you to apply.What you’ll do:To act as the first point of contact between customers who need technical and consumable support, resolve simple problems, and escalate unsolved problems to the Operations Manager.  Effective First Line Call Management.Your Expertise:Has working knowledge and skills to perform a defined set of analytical/scientific methods or operational processes.  Applies experience and skills to complete assigned work within own area of expertise.  Works within standard operating procedures and/ or scientific methods.  Works with a moderate degree of supervision.Function-related experience:  1-2 Years.1 - 2 Years’ experience in a Service Desk Environment.1 - 2 Years’ experience in an ICT service desk environment Leading teams.Other experience:  0-1 Years. Soft Skills are essential.Customer Service experience is essential.Problem-solving skills required.Qualifications Required:Managed Print knowledge and Technical BackgroundSystems management – EOH Systems ManagementEssential Qualifications:Grade 12A+, N+Soft Skills and ITIL Foundation (Requirement for Snr. Service Desk Agent)Preferred Qualifications:Technical IT QualificationHP Knowledge/ Certification will be preferredOther information applicable to the opportunity:Permanent positionLocation: MidrandWork environment: Office - High PressurePhysical Demands: Sitting, Bending, Walking. Computer workTravel: To the officeWhy work for us?At iOCO, we believe anything is possible with modern technology we are continuously pushing the boundaries of innovative solutions across multiple industries using an array of technologies. Our culture of continuous learning will ensure that you will have all the opportunities, tools, and support to hone and grow your craft. By joining IOCO you will have an open invitation, a place where you will be able to connect and learn from your peers by sharing ideas, experiences, practices, and solutions. We encourage diversity and work culture; and Setting U up for Success! #SuuS
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3NjkzOV9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1775994&xid=1108_176939
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Our client, a consulting company in a renewable energy sector is URGENTLY seeking the services of a qualified and experience Projects Mechanical Superintendent with vast experience in Solar (PV Power)EDUCATION AND SKILLSMust have a Degree/Diploma in an Engineering Discipline..A minimum of 5 years’ experience within the Renewable Energy Sector (PV Power).Must have knowledge of MS Prima Vera and MS ProjectADDITIONAL COMPETENCIESLeadership and management abilityClient centric with the ability to continuously build and improve relationshipsAbility to make decisions and solve problemsMust be able to communicate in English, both written and verbalMust have good communication skillsRESPONSIBILITIESEnsure the organisation is adequate, that staff at all levels understand their role and responsibilities and that effective delegation takes place.Establish and maintain good relationships with clients.Report to the Project Manager, on all aspects of construction in a detail and at intervals as determined by him.Ensure compliance with the functional authority of the Project Manager.Keep up to date in developments in contracting.Advise the Project Manager as requested or any desirable changes in methods of work or on work practice and control.Set an example of loyalty, enthusiasm and hard work in the performance of all duties.Ensure that work practices and installation meet required quality standards.Ensure that you familiarise yourself with the scope of work, programme and specification of the project.Ensure that you understand the extent of the subcontractor’s work and be fully conversant on same.Familiarise yourself with the programme, planned hours, ratios material as per B.O.M. and ensure that these parameters are met.Short term programme is to be made in relation to overall programme and highlight access, hold-ups.Ensure that a daily histogram is maintained on all site happenings.Ensure that transport, tools, plant and equipment are maintained in proper working order and not abused.Ensure that the project is carried out to the highest standard of work, to the client’s satisfaction and client’s regulations.Ensure that no work outside the scope of our contract is carried out without prior written approval from the client. Ensure that all day works are signed on a daily basis. Ensure that tools/plants/equipment/transport is charged on day works where applicable.Monitor staff on site with regard to overall personnel development. Record development and report on a regular basis. Ensure that the Foreman are fully conversant with the program and ratios and that they operate within their parameters.Ensure that major delays are highlighted during the course of the project.Ensure that the companies’ interests are looked after at all times.Any other ad hoc duties as assigned from time to time.Ensure that all relevant Policies and Procedures are adhered to at all times.Ensure all work is carried out to the required quality standard as specified by the client.Maintain
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A Plant company is looking for the following,- Machine operators for ADT water tankers, heavy trucks- Mechanics with trade test for mobile yellow plant to attend to site breakdowns and do maintenances.Kindly send your CVs and qualifications to thestabilitypl@gmail.com.
7h
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Experienced Bakery
senior manager required for Busy Bakery in Sandton and Mall of Africa
-Minimum 5 years restaurant experience
-Minimum 3 years manager experience
- must have matric
- further education an advantage
- hands on and dynamic
- computer literate
- problem solver
- own transport
- able to do daily stock and variance check and hold staff accountable
- do you have passion, drive, willingness to go the extra
- have a valid drivers license
- South Africa citizen
If so please send us your CV to
Recruit@cinnabon.co.za, including a salary expectation, matric certificate, ID and where you reside
11h
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Good morning my name is Mary from Malawi 27 years old looking for a job as house speaker/nanny
17h
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We are looking for a foreman/site manager to join our growing team.Valid South African ID requiredValid South African drivers license requiredValid Passport required with valid work permit should it be required Brief job specifications and requirements:***Please note that we operate as insurance claims contractors and we attend to tasks such as general maintenance as a result of an incident to complete rebuilds of homes.Manage staffOrder materialsCommunicate with clients on siteProvide instructions and tasks to staff on site in order to get relevant repairs completedPunctualPlanning orientatedKnowledge of building and maintenanceAbility to manage multiple sitesAbility to conduct standard inspections and roof inspections while being able to reference SANS regulationsKindly apply and send your CV through via email ONLY.Email address: recruit.iconicbuilds@gmail.comPlease use reference Site Foreman Jhb
16h
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Take your career to new heights,
SUMMARY:
The Admin Assistant will assist in all general Admin tasks.
JOB DESCRIPTION:
Position: Admin Assistant
Location: Midrand, Johannesburg area
Salary: R12,000pm plus benefits
Admin Assistant Position
Are you immediately available for the administration job with your strong administrative skills to take on a full-time position.
This role will be supporting the general operations and projects required in a professional and efficient manner. We need your vibrant personality, excellent command of the English language.
REQUIREMENTS
• Matric, relevant qualifications advantageous
• Computer literate – Word, Excel & Outlook
• Strong process understanding of administrative work relevant processes
• Multi-tasking and Time Management skills
• Good English knowledge with strong communication skills
• Team player
• Ability to work with a wide cross section of people
Closing Statement:
• Correspondence will be with shortlisted candidates only.
• Please send up-to-date CV to: james@vacancyscout.co.za
If you do not hear from us within 2 weeks, unfortunately your application has not been successful.Salary: R12000Job Reference #: Admin6887
16h
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Essential Functions- Identify and develop new markets to introduce the companys products.- Identify areas to increase growth and profitability.- Creating leads and prospects to support a pipeline that can be converted to achieve revenue targets.- Setting op calls, and present talent solution proposals to leads and prospects.- Design, execute, and evaluate marketing strategies to remain competitive in the market.- Perform competitor analysis and adjusting marketing strategies to be at par with the competitor strategies.- Continuously monitor changing customer and market trends to identify areas of business growth.- Conduct customer research to identify new products, which should be developed to respond to changing customer needs and communicating the information with the team.- Execute business strategies for discovering new clients and business nationally- Draft new contracts proposals and closing new business deals- Prepare monthly, quarterly, and annual sales forecasts- Establish productive and professional relationships with key personnel in assigned customer accounts- Provide timely and effective solutions aligned with clients needs- Proposal & Bid Quality SupportExperience Required- 8 years + experience in Strategic sales in a B2B (Business to Business) environment- Experience with people solutions i.e. Skills Development, BBBEE, Talent Acquisition is preferred- Key Competencies: Strategic Influence, Entrepreneurial Thinking, Customer Centric
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3ODY4MF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1779548&xid=1108_178680
17h
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Hello I'm am looking for an uber or Bolt car to rent,I'm 32 years old based in kaalfontein midrand I've got experience as an uber driver 0782402492 for calls and whatsapp I got safe parking thank you,even any driving job it's fine please.
16h
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A company based in Midrand would like to employ a few Behavioral detection officers.
Minimum requirements:
* Matric
* Computer literate
* Technical background
* Own transport
Duties:
* To provide surveillance on sites, tracking and call centre for this company and its clients
* Reporting incidents
* Daily SMS
* Liaising with clients
* Following SOP’s
Working hours: Shift works
Salary: R 8000 + overtime
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzU1ODU0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1243557&xid=1555_55854
2y
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Our client is looking for a technical service representative with preferably a tertiary qualification in civil engineering and extensive experience in construction, quality control and knowledge of flooring products.You will provide technical support to the sales team and clients, training and demonstrations at customer sites on correct product application, assist with product development, investigate and resolve customer complaints, keep accurate records and ensure quality control is maintained.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzYwMDM0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1216513&xid=1108_60034
2y
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Global multinational manufacturing company
*Purpose*
The Payroll Administrator position encompasses the administration of salaries for all staff and fixed term contractors, the preparation of schedules and payment requisitions for monthly payments, capturing of monthly salary journals, the preparation of tax calculations, submissions of SARS Mid-Year and Year-End tax figures, the generation of IRP5’s, the reconciliation of all payroll control accounts each month and the filing of all payroll documentation.
*Responsibilities:*
* Full function Payroll administration experience including:
* Monthly salaries - ensure that the administration and payment of monthly salaries is completed accurately and timeously each month
* Month end payments - ensure that monthly deductions made are paid over correctly and timeously at the end of each month.
* Salary journals - ensure that by month end, all relevant journals are completed
* Statutory submissions - ensure that tax related deductions from employees remuneration is correct and in terms of current legislation
* Control account reconciliations - ensure that all payroll control accounts are maintained accurately and timeously
* Clocking system - Ensure the merging of clocking hours and all leave taken
* Leave administration and ESS
* Benefit administration
* Matric
* 3 years payroll administration experience, in Sage 300 essential.
* Africa Payroll administration experience preferable
* Fully computer literate (including on MS Word and MS Excel)
* Accurate and figure orientated
* Strong administration skills
* Knowledge of tax structures
* Bookkeeping/accounting experience would be advantageous
* Matric with Relevant Qualifications
R30 000 Ctc Per Month
* Matric
* 3 years payroll administration experience, in Sage 300 essential.
* Africa Payroll administration experience preferable
* Fully computer literate (including on MS Word and MS Excel)
* Accurate and figure orientated
* Strong administration skills
* Knowledge of tax structures
* Bookkeeping/accounting experience would be advantageous
* Matric with Relevant Qualifications
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzI1Nzg2X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1190114&xid=1555_25786
2y
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B Com Human Resource Management / Industrial RelationsMin 2 years HR experience within the Retail / FMCG sector Valid drivers licenseRecruitment and appointment of staff in line with branch staffing requirementsStaff compliance with the company conditions of employmentAll factors affecting payroll input and the timeous submission thereof to HO as well as the administration of payslipsAdministration and management of all staff benefitsStaff terminationsDealing with all employment related queriescapturing Human Resources related statistics for Head officeEnsuring that disciplinary hearings are effectively dealt withPreparing for and attending to CCMA mattersFacilitating Occupational Health and Safety in the branchArranging training in conjunction with the training managerAssisting / contributing at a management level to the achievement of performance targets for the branchSalary: Market related with Medical Aid, Provident fund, Incentive Bonus, Travel Allowance Please note: By applying for this position and providing Fokus Personnel with your CV and other personal information, you are consenting to the information being used for the specific purpose for which it was provided, which is recruitment purposes and possible appointment purposes (should you be successful). Please note that your information will be processed for recruitment purposes only or for such purposes relating to assessing the establishment of an employment relationship with yourself, and this will be done in accordance with the applicable data protection and privacy legislation. We confirm that such information will not be used for any other purpose without obtaining your prior consent.If your application is not successful, we retain your CV and other information provided for a period of 6 months after which it will be destroyed in a secure manner. If you object to your information being used in accordance with the aforementioned clauses, please indicate your objection and we will immediately destroy your personal information in a secure manner.If you are not contacted within 2 weeks of the closing date, please regard your application as unsuccessful.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzY1NDY4X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1243246&xid=1108_65468
2y
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The Solutions Architect is responsible for designing, building, testing and implementing SAP systems within the organisation’s IT network. A Solutions Architect is expected to have a thorough understanding of complex IT systems and stay up to date with the latest SAP standards, systems and authentication protocols, as well as best practice SAP products. This requires knowing the business – a comprehensive awareness of its technology and information needs.
The Solutions Architect will work closely with the sales and customer service teams on opportunities and bids, whilst working with the SAP Specialists and Business Developers, to cultivate opportunities and ensure that the Gijima SAP portfolio is presented in a comprehensive manner to help win customers and grow revenue streams.
* Supporting Sales to meet and exceed the financial and strategic sales targets in the country/region.
* Central interface between Bid Management, Solution Sales and internal/external delivery units for complex international SAP projects.
* Responsible for the integration of agreed SAP solutions into the customer’s systems by taking various components and interfaces into account.
* Define, design and coordinate the solution architecture and cost calculations.
* Technical support for Sales during the acquisition phase.
* Integration of technology partners / vendors into the SAP solution design.
* Align the solution design in complex projects with involved stakeholders within Gijima group and external partners.
* Design Authority for solutions according to approved solution and service descriptions.
* Requesting offers and further discounts at vendors/partners.
* Technical steering of Engineering, Operation and Consulting in the deal team.
* (Stream lead for SAP topics in complex mixed deals (Big and Major Deal Support) for costing and design of SAP solutions.)()
* Support smooth handover to Delivery for the realisation phase.
* Work with sales and bid teams to take on overall responsibility for SAP services as part of tender process through to closing.
* Work with partners to understand and promote reselling relating to, for example, SAP S/4HANA and other portfolio elements.
Collaborate closely with colleagues in the international sales team and Gijima Security community for knowledge sharing and collective solution development.
Grade 12 (essential)
Degree (bachelor / master) or diploma in IT, Engineering or Business Information Systems or Digital Discipline with professional experience specialised in Solution Design with focus on SAP.
SAP S/4HANA and/or SAP C/4HANA
* Min 10 years experience in consulting and implementation of SAP solutions.
* Experience in SAP functional modules and a profound understanding of related business processes
* working in a SAP S/4HANA transformation programs (SAP Analystics Products - SAP BW on HANA, SAP Native HANA, SAP Cloud Platform, SAP Central Finance, Systems Landscape Model, SAP Int
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzI1NDMwX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1189899&xid=1555_25430
2y
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Minimum requirements: Marketing qualification (degree, diploma or certificate)NB - Social Media savvyAble to write own content NB - must be able to work on CanvaNormal days of work will be Monday, Wednesday and Friday (but this may differ depending on Public Holidays and in the event of important meetings that needs to be attended that doesnt fall on this specific days)Work from home optionMust be able to work under pressure Danté Personnel Recruitment - Cape TownConsultant: Dina Crawford
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2y
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A subsidiary of Strategic Partners Group, Isithimela Facilities Services, which provides cleaning and maintenance services is looking for a suitably qualified Cleaning Supervisor to ensure that smooth running of site cleaning operations.
Ideally: the successful incumbent must have commercial and industrial cleaning (or cleaning & maintenance) Operations background.
*Minimum Qualifications/ Competencies are non-negotiable.*
* Oversee the availability of staff on site for every shift.
* Set cleaning schedule and monitor cleaning operations in line with client and company requirements.
* Oversee timeous completion of Work Orders according to priority levels.
* Inspect the quality of cleaning equipment and all other project resources and provide feedback regularly.
* Monitor the conduct of subordinates in line with company and client code of conduct.
* Initiate appropriate corrective action for all misconducts.
* Prepare reports as and when required.
* Review site penalty reports and suggest approaches to reduce them.
* Prepare Payroll data ensuring accuracy and submit in time to Payroll.
* Monitor the sites inventory and order adequate supplies from office in time.
* Conduct daily Task Risk Assessments
* Oversee the implementation of regular Toolbox Talks.
* Other ad-hoc functions
* Grade 12 (Matric).
* Any post Matric qualification in Supervisory Management would be advantageous.
* A valid Driver’s licence with 3 years driving experience.
* 3 years cleaning experience.
* Competency in MS Office packages (i.e., Excel, Word & Outlook).
* Excellent verbal and written communication.
* Health and safety awareness and adherence.
Market Related
* Grade 12 (Matric).
* Any post Matric qualification in Supervisory Management would be advantageous.
* A valid Driver’s licence with 3 years driving experience.
* 3 years cleaning experience.
* Competency in MS Office packages (i.e., Excel, Word & Outlook).
* Excellent verbal and written communication.
* Health and safety awareness and adherence.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzI1NjE0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1190010&xid=1555_25614
2y
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*Reference: CPM008282-RMo-1*
A large international conglomerate with global operations is seeking a strong and strategic IT Audit Manager to join their fast paced and ever growing team!
*Qualifications*
* *
* CISA – ISACA
* COBIT 5
* National Diploma: Information Technology
*Tools/ Skills*
* CAATs Analytics – With ACL
* Application Controls
* General IT Controls
* IT Governance
* Project Assurance
*Description*
* IT Risk and controls assessment
* IT Security Review
* Drafting of IT Policies
* Service Level Management and third party review
* Project assessment, assurance and advisory
* System Implementation review
* Post implementation review
* Business Continuity Management
* IT Application Controls
* IT General Controls
*Please visit our website *(www.communicate.co.za)(http://www.communicate.co.za)* to submit your CV directly or to view other **Finance **related jobs. If you have not had any response in two weeks, please consider your application unsuccessful. Your profile will be kept on our database for any other suitable positions.
*
*We also invite you to contact us to discuss other exciting career opportunities in Finance! For more information, Nadine Samuel on 011 318 2101.*
R 500 000 - 650 000
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2y
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A subsidiary of Strategic Partners Group, Isithimela Facilities Services, which provides cleaning and maintenance services is looking for a suitably qualified Ops Supervisor to ensure smooth running of cleaning operations.
Ideally: the successful incumbent must have commercial and industrial cleaning (or cleaning & maintenance) Operations background.
*Minimum Qualifications/ Competencies are non-negotiable.*
* Keep Ops Manager up to date with developments on site.
* Oversee efficiency of cleaning and maintenance operations.
* Ensure timeous delivery of inventories to all sites.
* Maintain and control discipline of staff.
* Manage performance of staff on site.
* Ensure compliance of company policies, procedures and SHEQ standards.
* Maintain proper housekeeping and hygiene standards.
* Build and maintain client(s) and supplier relations.
* Identify and recommend staff training needs.
* Ensure that all toolbox talks are conducted as directed by SHEQ Department.
* Assist SHEQ department with arranging annual Medical Assessments.
* Assist SHEQ Department with all Site Safety files.
* Investigate incidents on site and adhere to reporting deadlines.
* Ensure that all staff members are properly inducted prior to their deployment.
* Maintain an accurate register of PPE issued and record PPE.
* Manage and control staff work attendance.
* Ensure that timesheets, leave forms, authorised overtime sheets are submitted on time to the Admin/ Ops Manager.
* Accurate management of job ticket / work order systems.
* Assist with staff scheduling or rostering plans.
* Ad-hoc tasks assigned by management.
* Grade 12 (Matric).
* National Diploma in Operations Management or related qualification.
* 3 years supervisory experience.
* A valid Driver’s licence with 3 years driving experience.
* Competency in MS Office packages (i.e., Excel, Word & Outlook).
* Excellent verbal and written communication.
* Systems thinking skills.
* EasyRoster proficiency would be an advantage.
Market Related
* Grade 12 (Matric).
* National Diploma in Operations Management or related qualification.
* 3 years supervisory experience.
* A valid Driver’s licence with 3 years driving experience.
* Competency in MS Office packages (i.e., Excel, Word & Outlook).
* Excellent verbal and written communication.
* Systems thinking skills.
* EasyRoster proficiency would be an advantage.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzI1NjQwX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1190026&xid=1555_25640
2y
1
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*Reference: NWC014828-SM-1*
Wanting to join a renowned brand? Then this is the role for you!
*Company & Job Description *
A leader in its field is looking for a Brand Manager to join their team in Midrand to manage the Africa & Middle East market. This is an exciting opportunity for someone looking to work with a multinational, Johannesburg Stock Exchange Listed Brand! The Brand Manager will be driving growth of the business. This is an exciting opportunity for someone who would like to travel internationally!
Duties:
* Assist with strategic plans & budgets
* Drive national approved marketing plans
* Deliver on the brand’s overall objectives
* Manage PR when required
* Determine forecasts to help with new products and promotions
* Reduce write off costs
* Align CI
* Assist with determining budgets
* Adapt to marketing requirements per region
*Job Experience & Skills Required: *
5 years’ experience in FMCG/ Franchising
Relevant Tertiary Qualification (i.e., Marketing)
Multi-Brand Management
Understanding of Media in various countries
Computer Literacy
Microsoft Office
If you are interested in this opportunity, please apply directly. For more jobs, please visit (www.networkrecruitment.co.za)(http://www.networkrecruitment.co.za)
If you have not had any response in two weeks, please consider your vacancy application unsuccessful. Your profile will be kept on our database for any other suitable roles/ positions.
We encourage you to contact us to discuss your next career move.
For more information contact:
Sarah Meewes
International Recruitment Specialist
+27 12 348 4940
R Negotiable - Monthly
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2y
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As an L1 IT Support Specialist, youll be responsible for supporting the companys network infrastructure. You will troubleshoot and resolve issues that arise on servers and workstations
Receive requests to assist users with IT hardware and software problems and setups
Prioritize the nature of the problem and schedule corrective action
Investigate the problem, identify and implement the solution as quickly as possible taking into consideration the urgency of the problem
Install new software systems
Provide infrastructure as necessary
Provide support to the team as required
Keep updated with new technology developments and trends
Update calls on service desk application to meet SLA times
Escalate faults to next tier support
IT asset tracking and documentation
Test patches and security updates (e.g. in partnerships with Central)
Provide basic network support
Assist with project tasks and rollouts
Train users on new technologies rolled out
Perform tasks as per security incident response plan
Perform after-hours standby support.
*Monitor Printers*
Monitor printers and toner levels daily
Ensure printers are online and resolve issues within SLA
Escalate and handover faults IT Support Technicians
Follow-up on calls logged with service providers
Prioritize the nature of the problem and schedule corrective action
Ensure availability of printers to meet SLA
*Daily Checks*
Inspect server rooms daily and report any issues
Inspect meeting rooms, test all equipment and resolve issues or report to the team
Complete daily checks on systems i.e., internet links, etc.
Resolve or escalate and report on issues
*Commercial Requirements for the service provider*
We as the customer, the business requirement is IT services, not just one assigned temp worker.
The requirement is onsite IT services as per the office hours.
No disruptions will be permitted to our daily business operations due to an assigned temp workers unavailability. A replacement should always be available to make sure business continuity is maintained.
The service provider should offer technical support of a Senior IT Specialist if the assigned temp worker is struggling technically because our business requirement is a fully functioning IT service.
* Bachelor’s degree in Computer Science, Information Technology or related field required
* Minimum of 3 years of recent experience in a technical support role
* Bachelor’s degree in Computer Science, Information Technology or related field required
* Minimum of 3 years of recent experience in a technical support role
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