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Technical Service Representative Flooring
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1 year ago2588 views
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General Details
Description
Our client is looking for a technical service representative with preferably a tertiary qualification in civil engineering and extensive experience in construction, quality control and knowledge of flooring products.
You will provide technical support to the sales team and clients, training and demonstrations at customer sites on correct product application, assist with product development, investigate and resolve customer complaints, keep accurate records and ensure quality control is maintained.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzYwMDM0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1216513&xid=1108_60034
Id Subtitle 1095726398
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Key Responsibilities
To attend meetings with potential Clients to determine technical and business requirements and ensuring that all necessary information is collated prior to producing a solutionProvide technical solutions in a professional manner and to agreed timeframesCreate and confidently deliver technical presentations internally and externallyDeliver training on solutions and provide product support to channel partners and internal stakeholdersCreate internal design configuration documentation including network diagrams with technical explanationsWork with the sales team to provide feedback on issues with current products and provide input around new productsBuilds productive relationships internally and externally, fostering teamwork by keeping colleagues updated on activitiesPerform technical development for bespoke solutions as part of a design and development frameworkAble to understand business drivers and risks involved to the customer and to the organizationSell technical solutions to the customer with professionalism and enthusiasmProvide accurate and timely management information, to include - activity reports, reviews, project forecasts, etc.To structure and produce compelling sales proposals/commercial and technical documentation outlining the cost savings and business benefits to customersInterface with the implementation/project team, articulating customer requirement, to ensure smooth transition from Sale to DeliveryAbility to demonstrate organizations products and technologies effectively to audiences of varied technical knowledge
Minimum requirements:
Minimum three-year diploma (NQF level 6) in Information TechnologyIn-depth working knowledge of TCP/IP v4 and an understanding of TCP/IP v6.Strong interest in Internet technologies (routing, switching and general network infrastructure) including technologies associated with the ISP market.Comfortable working with hosting technologies including Windows and Linux based server systems, network storage systems and data center servicesWorking knowledge of current security issues and technologies concerning the industry, together with a demonstrable interest in keeping abreast with technical developments in this field.Good working knowledge of Internet connectivity methods including xDSL and leased circuit services using copper and fiber presentation.Knowledge of CPE QoS technologies including traffic prioritization and traffic shaping.Understanding of the lower level workings of VPN technologies including IPSEC and MPLS VPNsCisco Certifications CCNA must, CCDA & CCNP an advantageFortinet Certification FCNSA & FCNSP an advantagePrevious experience of requirements gath...
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Job DescriptionResponsible for foster unity and trust among their team for success. The technical aspect requires the Head of IT to mentor and guide the team (30pax) along the way toward maintainable product with high quality. Moreover, they provide technical guidance and recommendations whilst remaining hand-on with day to day application development. Job Responsibilities
Supporting and complying with documented software process and procedure requirements spanning all phases of software product life cycleHelp the team make decisions that are aligned with the macro-scale goals for the organization. While the development team themselves focus on the design decisions that are most beneficial at the micro-scale of the feature or system for which they are responsible.This individual is responsible for aiding in the overall planning, execution, and success of complex software solutions to meet our customer needsDeveloping and maintaining high-quality software products supporting the organizations standards and infrastructure, using Microsoft .NET Framework, .Net Core, SQL, and integrated system componentsSupporting and complying with documented software process and procedure requirements spanning all phases of software product life cycleParticipating in meetings with other team members to design and develop high-quality, object-oriented business objects; and conducting research and evaluation of software-related technologies and productsCollaborating with other team members and managing off-shore resources Managing your own work time and priorities in accordance with aggressive development deadlines, best practices, and a quality/delivery methodology, such as Agile Development, that includes development standardsStakeholder Management Strategy and Continuous Improvement
Soft Skills
Collaboration - identifying and clearing roadblocks for your team.Team Debugging and hands on Development Technical Debt ManagementTask ManagementMentorship
Qualifications
At least 8+ years of experience of software developmentA deep understanding and working knowledge in the following areas of development:Developing applications on OOP such as the .NET Framework using C#, .Net Core. This includes a deep understanding of the various components and features of the .NET framework and related technologiesBuilding multi-tier, data-driven applications for the web.Solid understanding of SDLC processesObject-Oriented Design & DevelopmentAgile Development TechniquesKnowledge of CI/CD pipeline process and applicationsClear understanding of REST APIsExposure and working knowledge of ...
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Our client is looking for a technical service representative with preferably a tertiary qualification in civil engineering and extensive experience in construction, quality control and knowledge of flooring products.
You will provide technical support to the sales team and clients, training and demonstrations at customer sites on correct product application, assist with product development, investigate and resolve customer complaints, keep accurate records and ensure quality control is maintained.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMzA3MTY4MDA1P3NvdXJjZT1ndW10cmVl&jid=1211941&xid=3307168005
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our client in the IT sector is looking for a Technical Support Engineer who will be responsible for providing technical solutions to new and existing on Learning Management Solutions and Learning Content Development, LMS Plugins and application programmable interface (API), learning management system (LMS) Infrastructure configuration, (hosting and bespoke solutions).
Primary Responsibilities for the Role
Moodle Learning Support
First line support for Moodle and other e-learning solutions dedicated for our clients.To attend to tickets created by users and stakeholders on the internal e-ticketing system related to relevant digital platforms;Working to keep within the service level agreement (SLA) - to monitor ticket responses and channel or engage relevant staff members responsible for queries or with supervisory persons to facilitate provision of responses to user queriesPerforming root cause analysis of customer issuesEnsuring all tasks are completed within SLAs - To monitor other communication platforms such as designated communication spaces and attend to queries where possible;Ensuring adherence to Information Technology Infrastructure Library (ITIL) processes and guidelines pertaining to Service Desk, Incident, Problem, Change and Request Fulfilment Management
Moodle End User and Technical Application Support
Moodle End User Support: trouble shooting troubleshoot questions and technical issues that arise, from resetting a password to completing a course;Assistance with Moodle software upgrades, software errors, server performance and plugin installation.
eLearning Systems Training
To attend to lecturer queries on the use of Moodle and other eLearning platforms and tools;To direct lecturers and other clients to suitable eLearning support staff;To offer low level training or walk through support to lecturers on the use of Moodle tools such as creating online assessment activities (quizzes and assignments);To offer training or walk through support to lecturers on the creation and/ uploading course content onto Moodle for online and blended courses;
MINIMUM QUALIFICATION AND EXPERIENCE REQUIREMENTS
Competencies
At least one year working with Moodle or other e-learning applicationsAt least five years in Higher Education sectorExcellent communication skills and customer service skillsGood organisational and problem solving skillsExperience in HTML and CSS in an e-learning environment
Minimum Qualification and Experience Requirements
BTech: IT/Computer science degree or diplomaITIL Foundation certificate in IT Service ManagementITIL Service Desk Analyst certificationExperience in...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xOTE2MzY1Mzk3P3NvdXJjZT1ndW10cmVl&jid=377771&xid=1916365397
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As a Sales representative you will join to the Sales department and responsible for:
New business development for full product portfolioTechnical support and training to customersAchieve and improve sales targets within the defined areaDevelop new business, including the preparation of plans, budget and promotional activities.Ensure high levels pf product knowledge with key industry decision makers.Drive admin and reports (weekly and monthly), assist in drafting/managing budgets and forecast
Send your detailed cv to marinda@prrrecruitment.co.za
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yOTUwNDk2OTg3P3NvdXJjZT1ndW10cmVl&jid=1287756&xid=2950496987
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Tower Group has partnered with one of South Africas leading ICT distribution company. We are on the hunt for three experienced product managers to join their ever-expanding team.
Key responsibilities:
• Business Strategy Development and Execution
• Understand the development strategy for the vendor and implement in SBM sector
? Increase customer coverage/count for vendor and Pinnacle
? Increase vendor product coverage for vendor
? Increase geographic coverage for vendor
• Define and document a development plan with each partner and focus on the execution
• Review the plan every quarter
• Present status of the development plan back to vendor
• Training and up-skilling of partners and Pinnacle
• Development partner to grow sales and presales resources of partner
• Training on vendor sales tools
• Training on vendor processes and systems
• Managing minimum certification level of partners
• Involving partners in vendor training and events
• Ensure operational excellence of vendor within the partner
• Orders are placed on vendor timeously
• Quotes are fast and accurate
• Credits are passed by vendor and to reseller/partner
• ETA and delivery information
• Escalation of partner operational issues at
What you will need:
• Matric with mathematics is essential
• Sales and Marketing qualification and/or relevant diploma is preferred
• 2 to 3 years IT sales experience is essential, specifically on Enterprise solutions such as Servers, Storage, Cloud etc.
• Previous IT distribution experience will be an advantage
• Excellent knowledge of MS Office suite is essential
• Knowledge of CRM and ERP systems is preferred
• Knowledge of the process critical in sales e.g., RMA’s & deliveries
• Service quality orientated
• Ability to work under pressure
• Relevant technical knowledge and technology-driven
• Customer focused
• Excellent time management
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNTQzNzE0NjY3P3NvdXJjZT1ndW10cmVl&jid=1479560&xid=1543714667
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