Please note that our Terms & Conditions and Privacy Notice are applicable.
On Promotion in Jobs
Filter & refine
Clear All
Results for it support manager in "it support manager", Full-Time in Jobs in South Africa in South Africa
1
1
1
1
1
1
1
1
1
IZI South Africa, a leading South African cash management and secure logistics company offering services such as cash-in-transit (CIT), cash supply, cash processing, and ATM management, is seeking an experienced and solutions-driven IT Systems Manager to join our team at our Head Office - Centurion.The successful candidate will be responsible for effectively managing the outsourced services provider service delivery oversight, and contract negotiation. To ensure that external providers meet service level agreements (SLAs) and align with the organisations strategic IT goals. The Key Responsibilities will Include: Ensure end-to-end delivery of contracted services to assigned customers Manage service delivery across multiple clients, ensuring Service Level Agreement (SLA) and Key Performance Indicators (KPI) adherence Coordinate internal teams to resolve service issues efficiently and effectively Ensure consistent service quality across all customer environments Oversee major incidents and act as an escalation point for service-related issues Ensure root cause analysis is conducted and corrective actions are implemented Collaborate with technical teams to prevent recurring incidents Communicate clearly and proactively with customers during service disruptions Monitor and report on SLA and KPI performance across all assigned clients Identify service risks, trends, and improvement opportunities Drive continuous service improvement initiatives Ensure contractual obligations are consistently met Work closely with the Operations Director to align service delivery with operational strategy Coordinate resources to support service delivery requirements Support project transitions from implementation into steady-state operations Ensure smooth onboarding of new customers and services Liaise with vendors to support service delivery requirements Ensure vendor escalations are managed effectively Track vendor performance against agreed service commitments Prepare monthly service delivery reports for clients and internal stakeholders Provide performance dashboards, SLA reports, and service insights to the Operations Manager Highlight risks, issues, and improvement recommendations Track vendor performance against agreed service commitments Monitor for and escalate potential security incidents Manage identity access control, Multi-Factor Authentication: (MFA), and user permissions across systems Lead Cybersecurity awareness and training Imp
https://www.jobplacements.com/Jobs/I/IT-Systems-Manager-1256013-Job-Search-1-27-2026-1-52-44-AM.asp?sid=gumtree
7d
Job Placements
1
1
1
The Customer Support Agent is responsible for managing incoming customer interactions across phone, email, and other communication channels. The role ensures accurate information delivery, efficient order processing, and timely Level 1 issue resolution for sales, technical, and operational queries. This position is essential in upholding customer satisfaction and driving operational excellence.ResponsibilitiesManage and resolve customer queries via phone, email, and other communication platforms.Provide clear and accurate product and service information.Process orders efficiently in the system and liaise with relevant teams.Conduct Level 1 troubleshooting and escalate unresolved issues when necessary.Maintain comprehensive and accurate records of customer interactions.Adhere to service level agreements and uphold quality standards.Essential RequirementsNQF Level 4 or equivalent in Electrical, Mechatronics, or a related technical field.2+ years experience in a customer support role.Strong verbal and written communication skills.Ability to multitask and prioritise in a fast-paced environment.Working knowledge of ERP and Workspace systems.Experience in a technical or industrial environment.Beneficial RequirementsFamiliarity with sales order processing systems.Problem-solving and conflict resolution skills.
https://www.jobplacements.com/Jobs/C/Customer-Support-Agent-1257421-Job-Search-01-30-2026-04-08-52-AM.asp?sid=gumtree
4d
Job Placements
1
1
Key ResponsibilitiesOperational Finance Partnering Act as the finance partner to operations and packhouse management, supporting performance and decision-making.Travel to the packhouse weekly to engage with operational teams, validate information, and support operational reporting.Develop and maintain operational dashboards and management reporting (throughput, yields, labour/packing costs, variances).Support budgeting, forecasting and seasonal planning, aligned to operational realities and export requirements.Analyse operational costs and variances; identify inefficiencies, risks and improvement opportunities.Strengthen financial controls and processes across operational workflows (approvals, cost tracking, documentation, reconciliations).Support profitability analysis (product/pack formats, cost-to-serve, supplier/service provider impacts) where applicable.Contribute to continuous improvement initiatives across finance and operations.Governance Support (Company Secretarial)Maintain company secretarial administration and governance documentation as required (records, meeting packs, minutes/resolutions, statutory filings), in collaboration with the CEO/FD and external advisors where applicable.General / Ad HocSupport the CEO and FD with operational projects, reporting packs and decision support as required.Uphold strong confidentiality, integrity and professionalism.Minimum RequirementsCA(SA) qualification essential (newly qualified / early post-articles welcome).Strong analytical capability and ability to translate financial data into operational insights.Comfortable working on-site and building relationships with operational teams.Strong Excel and reporting skills; ERP/accounting system exposure advantageous.Valid drivers licence and willingness to travel to the packhouse.Based in the Western Cape or willing to relocate.Experience AdvantageousAudit/assurance articles with exposure to operations-heavy clients (manufacturing, logistics, agriculture, FMCG).Exposure to costings, operational reporting, internal controls or process improvement.Any experience in agri-business, exports, packhouses, or seasonal operations.Personality & FitHands-on, practical and curious enjoys understanding how the business runs on the ground.Proactive and solutions-driven; able to work independently and manage priorities in season.Strong stakeholder management comfortable engaging with both executives and shop-floor/packhouse teams.High integrity and strong attention to detail.Measures of Successhttps://www.jobplacements.com/Jobs/J/Junior-Financial-Manager-CASA-1255311-Job-Search-01-23-2026-10-00-20-AM.asp?sid=gumtree
11d
Job Placements
1
1
1
1
1
Save this search and get notified
when new items are posted!