IT Systems Manager

IZI South Africa, a leading South African cash management and secure logistics company offering services such as cash-in-transit (CIT), cash supply, cash processing, and ATM management, is seeking an experienced and solutions-driven IT Systems Manager to join our team at our Head Office - Centurion.

The successful candidate will be responsible for effectively managing the outsourced services provider service delivery oversight, and contract negotiation. To ensure that external providers meet service level agreements (SLAs) and align with the organisation's strategic IT goals.

The Key Responsibilities will Include:

Ensure end-to-end delivery of contracted services to assigned customers

Manage service delivery across multiple clients, ensuring Service Level Agreement (SLA) and Key Performance Indicators (KPI) adherence

Coordinate internal teams to resolve service issues efficiently and effectively

Ensure consistent service quality across all customer environments

Oversee major incidents and act as an escalation point for service-related issues

Ensure root cause analysis is conducted and corrective actions are implemented

Collaborate with technical teams to prevent recurring incidents

Communicate clearly and proactively with customers during service disruptions

Monitor and report on SLA and KPI performance across all assigned clients

Identify service risks, trends, and improvement opportunities

Drive continuous service improvement initiatives

Ensure contractual obligations are consistently met

Work closely with the Operations Director to align service delivery with operational strategy

Coordinate resources to support service delivery requirements

Support project transitions from implementation into steady-state operations

Ensure smooth onboarding of new customers and services

Liaise with vendors to support service delivery requirements

Ensure vendor escalations are managed effectively

Track vendor performance against agreed service commitments

Prepare monthly service delivery reports for clients and internal stakeholders

Provide performance dashboards, SLA reports, and service insights to the Operations Manager

Highlight risks, issues, and improvement recommendations

Track vendor performance against agreed service commitments

Monitor for and escalate potential security incidents

Manage identity access control, Multi-Factor Authentication: (MFA), and user permissions across systems

Lead Cybersecurity awareness and training

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