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Results for inbound call centre in "inbound call centre" in Jobs in South Africa in South Africa
1
Responsibilities:Handle inbound and outbound customer calls professionallyAssist customers with general enquiries and service bookingsCapture and update customer information accurately on the systemFollow up with customers regarding appointments and queriesMaintain a high level of customer satisfactionWork towards achieving call centre targets and service standardsRequirements:Previous customer service experience (call centre experience advantageous)Good telephone etiquette and strong communication skillsBasic computer literacy with data capturing experienceAbility to work under pressure and meet targetsStrong organisational and time management skillsProfessional and friendly manner Please note only candidates with the required experience will be contacted and considered. If you are not contacted within 14 days from application, kindly consider your application as unsuccessful.Applications will only be considered from candidates who meet the specified criteria as per the job spec. If you do not meet the requirements, Select Motor Recruitment reserves the right not to respond to your application. Applications should be submitted no later than 2 weeks from advertising.
https://www.jobplacements.com/Jobs/P/Passenger-Vehicle-Call-Centre-Agent-Northern-Subur-1271962-Job-Search-03-16-2026-00-00-00-AM.asp?sid=gumtree
3d
Job Placements
10
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Job Title: Inbound Call Centre AgentLocation: Cape Town, Western Cape, South AfricaEmployment Type: Full-timeJob SummaryWe are seeking a customer-focused and professional Inbound Call Centre Agent to join our team in Cape Town. The successful candidate will handle incoming calls, assist customers with queries, resolve issues efficiently, and deliver a high standard of service while maintaining company policies and procedures.Key ResponsibilitiesAnswer incoming calls promptly and professionallyAssist customers with inquiries, complaints, and service requestsProvide accurate information about products, services, and processesResolve customer issues on first contact where possibleEscalate complex queries to the appropriate department when necessaryCapture and update customer information on internal systemsMaintain detailed records of interactions and transactionsMeet daily, weekly, and monthly performance targets (KPIs)Adhere to quality assurance standards and compliance requirementsDeliver excellent customer service and build positive customer relationshipsMinimum RequirementsGrade 12 / Matric certificatePrevious call centre or customer service experience (preferred)Strong verbal and written communication skills in English Good listening and problem-solving skillsBasic computer literacy (MS Office and CRM systems)
https://www.jobplacements.com/Jobs/I/Inbound-Call-Centre-Agent-1275065-Job-Search-03-25-2026-03-00-16-AM.asp?sid=gumtree
21d
Job Placements
1
Key ResponsibilitiesLead, manage, and motivate a team of call centre agents to achieve KPIs and performance targetsMonitor team performance, productivity, and service levelsProvide ongoing coaching, mentoring, and performance managementHandle escalations and resolve complex customer interactionsEnsure adherence to compliance and regulatory requirementsAnalyse performance data and implement strategies to improve efficiencyOversee dialler operations, campaigns, and reporting processesMaintain high standards of quality assurance and operational excellenceMinimum Requirements4 to 6 years experience in a call centre environment2 to 5 years experience in a Team Leader or supervisory roleProven track record of meeting and exceeding KPIsStrong understanding of call centre operations, targets, and performance metricsExperience managing and developing high-performing teamsExperience handling escalations and difficult customer interactionsStrong communication and interpersonal skillsAbility to work under pressure in a fast-paced, high-volume environmentMatric (Grade 12) essentialExperience within banking, financial services, or legal environments advantageousExperience & ExposureHigh-volume inbound and/or outbound call centre environmentsCollections, customer service, or sales-driven operationsFinancial services sector (banks, credit providers)Dialler systems, campaign management, and call centre technologiesPerformance management, coaching, and staff developmentRegulated environments with compliance requirementsImproving team performance and operational efficiencyKey Skills & CompetenciesStrong leadership and people management abilityCoaching, mentoring, and staff development skillsPerformance management and KPI monitoringExcellent problem-solving and decision-making abilityConflict resolution and escalation handlingStrong organisational and administrative skillsAnalytical thinking with reporting capabilityAdaptability in a fast-paced environmentQuality assurance focus and attention to detailRemunerationSalary: R14,000 R18,000 per month (depending on experience)
https://www.jobplacements.com/Jobs/C/Call-Centre-Team-Leader-Debt-Collections-1278478-Job-Search-04-07-2026-16-20-32-PM.asp?sid=gumtree
7d
Job Placements
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Key ResponsibilitiesProactively engage with home loan debtors to negotiate and conclude payment arrangementsAssess debtor affordability and willingness to payIdentify and facilitate Debt Care Centre (DCC) referrals and EasySell opportunitiesDetermine and implement the most appropriate recovery strategy per accountHandle both inbound and outbound calls efficientlyMaintain accurate records and detailed system notesWork towards and consistently achieve monthly performance targetsMinimum RequirementsMinimum 2 years collections experience within a banking or financial services environmentProven ability to negotiate and close payment arrangementsExperience dealing with financially distressed customersExperience collecting on home loan or secured lending portfolios (highly advantageous)Exposure to legal (late-stage) accounts advantageousExperience on Standard Bank books and CACS system preferredStrong communication skills with excellent phone etiquetteAbility to work under pressure, meet deadlines, and work overtime when requiredKey Skills & CompetenciesStrong negotiation and persuasion skillsSound judgement and problem-solving abilityHigh attention to detail and administrative accuracyAbility to handle sensitive financial discussions professionallyTarget-driven with a solutions-oriented mindsetStrong organisational and interpersonal skillsTechnical RequirementsProficiency in Microsoft Word, Excel, and OutlookWorking knowledge of CACS / SB Legal / CLF Legal systems (essential)Experience with Ghost Practice or Lexpro advantageousRemunerationBasic Salary: ± R12,000 per monthCommission eligibility upon permanent employment (performance-based)Additional RequirementsHighly organised and able to work independentlyResilient in a high-pressure, target-driven environmentWilling to work overtime, including Saturdays and selected public holidays
https://www.jobplacements.com/Jobs/C/Call-Centre-Agent--Home-Loans-Collections-DCC--1278477-Job-Search-04-07-2026-16-20-32-PM.asp?sid=gumtree
7d
Job Placements
1
Purpose of the RoleTo wow our customers at every interaction by delivering exceptional, needs-based product sales over the phone across both mass market and life and risk product lines. As our Call Centre Sales Agent (Combined Sales), you will be the first touchpoint for potential clients, building trust quickly, identifying needs, and matching customers with the right Dis-Chem Life solutions.Your goal is to create a professional, seamless, and customer-first sales experience that drives revenue, builds loyalty, and positions Dis-Chem Life as a trusted, high-integrity provider across both accessible mass market offerings and more comprehensive life and risk solutions.Role SummaryThis is a high-volume, high-energy combined sales role for individuals who thrive in a fast-paced call centre environment. You will work with warm and cold leads, guiding customers through our simple product sign-up processes across both mass market and life and risk products, handling objections, and confidently closing deals.The role requires the ability to adapt sales approach and conversation depth depending on the product and customer need, from simple, quick conversions to more consultative, needs-based engagements.BenefitsPaid training and continuous sales development across multiple product linesSupportive, energetic team culture focused on results and recognitionOpportunity for internal growth within Dis-Chem LifeA performance-driven, team-focused environment that rewards resultsKey ResponsibilitiesSell Dis-Chem Life products across both mass market and life and risk product ranges via inbound and outbound callsBuild rapport quickly, identify customer needs, and recommend suitable solutions across different product categoriesAdapt sales techniques between high-volume sales and more consultative, needs-based sellingHandle objections effectively and close sales confidently across varying product complexitiesAchieve and exceed daily, weekly, and monthly sales KPIsKeep detailed, accurate records of customer interactions on CRM systemsEnsure compliance with all relevant sales, regulatory, and company processesRepresent Dis-Chem Life with professionalism and a customer-first focus at all timesSoft SkillsConfident communicator with a persuasive and engaging phone mannerTarget-driven and highly motivated by sales incentivesEmpathetic listener who can uncover customer needs effectivelyAbility to flex communication style across different customer types and product complexitiesResilient and able to thrive under pressure in a competitive environmentEnergetic team player with a positive, can-do attitudeTechnical Skillshttps://www.jobplacements.com/Jobs/C/Call-Centre-Agent-Combined-Sales-1280748-Job-Search-04-14-2026-07-00-05-AM.asp?sid=gumtree
15h
Job Placements
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ð??¥ WHAT YOULL BE DOINGYoull be the smooth operator behind the scenesrecovering outstanding debts like a pro while keeping customer relationships cool, calm, and collected.Its all about striking that perfect balance:ð??? Firm when it countsð??? Empathetic when it mattersâ?¡ KEY RESPONSIBILITIES:ð??? Handle outbound & inbound recoverycontact customers via phone & email to negotiate paymentsð??? Perform account analysisunderstand payment behaviour & reasons for delinquencyð??° Set up realistic payment plans to reduce Days Sales Outstanding (DSO)ð?? Keep detailed records of all interactions, promises to pay & arrangements in CRM systemsâ??ï¸ Manage dispute resolutionescalate valid billing issues for quick turnaroundâ?? Ensure full compliance with NCA, Debt Collectors Act & fair collection practicesð??¥ DO YOU HAVE WHAT IT TAKES?â?? 13 years in collections, credit control, or a fast-paced call centerâ?? Smooth negotiation skills that get resultsâ?? Clear, confident communicationâ?? A head for numbersinterest rates dont scare you ð???â?? Excel basics (vlookups, data entry) + debt recovery systemsâ?? Fluent in English (read, write, speak)â?? Clean ITC & criminal recordâ?? Matric (RE & FAIS? Bonus points!)ð??? WHY JOIN US?Because here, youre not just chasing paymentsyoure building trust, solving problems, and making real impact.If this sounds like you, APPLY today
https://www.jobplacements.com/Jobs/C/Customer-Service-Collection-Agent-1280128-Job-Search-04-13-2026-04-09-09-AM.asp?sid=gumtree
2d
Job Placements
1
Description:As a Sales Consultant, youll be the voice of their brand, handling inbound and outbound interactions with both existing and prospective customers. Your focus will be on retention, new policy sales, and ensuring every customer feels valued and supportedResponsibilities: SalesPromote products through inbound and outbound calls.Identify customer needs and recommend suitable coverage options.Achieve individual and team sales targets while maintaining customer satisfaction.RetentionEngage existing policyholders and support their transition to new products.Address questions and concerns, reinforcing the value of keeping pets insured.Team Collaboration Participate in team meetings, coaching, and training sessions.Share feedback and ideas to enhance performance and customer experience.Join daily stand-up meetings.Systems and AdministrationAccurately document customer interactions.Ensure compliance with internal procedures and regulatory standards.Escalate complex issues appropriately.General Adhere to company policies and procedures.Perform other duties as required to support business success.Requirements:Minimum Grade 12 / National Senior Certificate.Experience in sales, customer service, or a call centre environment.High emotional intelligence, empathy, and a customer-first mindset.Strong communication skills in Englishboth verbal and written.Confidence to ask the right questions and understand customer needs.Computer literacy and multitasking ability.Working hours and Shifts:Shifts will include: Monday to Friday: Midnight Start (00:00 08:00) or Early Morning Start (03:00 11:00). Alternating weekly. Hours are subject to change based on business needs and daylight savingsCompetitive Market Related Salary!Please note only candidates that meet the minimum requirements will be considered. Please follow our website and social media channels to be the first to know when our clients have new vacancies!
https://www.jobplacements.com/Jobs/S/Sales-and-Service-Consultant-1277116-Job-Search-04-01-2026-04-02-25-AM.asp?sid=gumtree
14d
Job Placements
1
1
Job description:The Acquisitions agent is responsible for sales and lead conversion targets.Marketing of company to both existing and new customers.Follow up on outstanding leads and/or queries.Handle inbound and make outbound calls according to campaigns.Demonstrate excellent knowledge of product, service offerings and systems.Negotiate and make relevant product and service adjustments in line with customer needs, product pricing and company sales strategy.Dealing with customer queries and complaints in a competent, efficient and professional manner, in accordance with companys quality standards and values.Selling value-added services.Up selling of company products.Obtaining referrals from new company customers.Provide constant feedback to intermediaries, management and other departments regarding status of leads.Ensure quality benchmarks are achieved.Manage time and workloads to ensure that deadlines and targets are met.Align own behaviour with company culture and values.Ensure achievement of own performance requirements.Establishing, building and maintaining relationships with our various partners.Contract administration, feedback and daily statistical reporting.Scheduling fitments of company units.Rescheduling appointments.Checking/Maintaining high Quality of schedules.Management of potential cancellations. Competencies Required:Selling skills (objection handling & negotiation).Customer centric.Attention to detail.Deadline and results driven.Initiative.Teamwork.Judgment/Problem solving.Tolerance for stress.Interpersonal and communication skills.Influencing. Job Requirements:Matric.1-2 years previous call centre experience in a sales environment is essential.RE 5, 120 FAIS credits advantageous.MS Office knowledge (Basic or Intermediate Excel).
https://www.jobplacements.com/Jobs/A/Acquisitions-Agent-Gauteng-1205710-Job-Search-7-23-2025-9-16-21-AM.asp?sid=gumtree
9mo
Job Placements
1
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Customer Support Agent - HermanusJoin a fast-growing fintech authorised by the South African Reserve Bank.Hermanus, Western Cape (On Site) | R18 000 - R25 000 per monthAbout Our ClientThe client is a fintech company operating as an Authorised Dealer with Limited Authority (ADLA) under the South African Reserve Bank. The business delivers secure, tech-enabled financial services with a focus on innovation, agility, and service excellence.The Role: Customer Support AgentThis role exists to provide professional, computer-based customer support across multiple digital channels including WhatsApp, Facebook, and inbound/outbound calls. It contributes to the business by ensuring a smooth and positive user experience through account guidance and troubleshooting. The main focus areas include assisting with onboarding, resolving queries, and maintaining customer trust through accurate communication.Key ResponsibilitiesPossess 1-3 years of experience in a customer support or online service role.Provide real-time support to customers via WhatsApp, Facebook, email, and phone.Assist users with onboarding and account verification queries.Troubleshoot technical or account-related issues with efficiency and empathy.Escalate unresolved issues to the relevant departments when necessary.Document customer interactions and maintain up-to-date records.Collaborate with compliance and operations teams to ensure seamless service delivery.Work scheduled shifts, including weekends and public holidays as required.About You1-3 years of experience in a customer support or online service role.Strong written and verbal communication skills.Confident using computers, mobile apps, and online chat tools.Calm and professional when handling high-pressure situations.Fast learner with excellent attention to detail.Team player with a proactive and responsible attitude.Comfortable working shifts, including weekends and holidays.
https://www.jobplacements.com/Jobs/C/Customer-Support-Agent-Hermanus-1275043-Job-Search-3-25-2026-4-10-06-AM.asp?sid=gumtree
21d
Job Placements
1
1
AI Lead Review & Appointment ModeratorEnsure lead accuracy and high quality service standards by acting as a quality control layer for an AI engagement system.Remote, Customer Support, R15000 About Our ClientThe company provides an AI engagement system that handles property enquiry leads. It acts as a service provider for estate agent clients to assist with lead conversion and appointment management.The Role: AI Lead Review & Appointment ModeratorThe AI Lead Review & Appointment Moderator is responsible for reviewing and validating property enquiry leads handled by the AI engagement system. The role exists to ensure that leads and appointments passed to estate agent clients are accurate, relevant, and high quality. It serves as a quality control layer to maintain service standards and ensure the best possible lead conversion outcomes.Key ResponsibilitiesReview inbound property enquiry leads processed by the AI system.Check lead details for accuracy and completeness.Review AI call transcripts and message conversations with leads.Escalate any AI errors, unusual interactions, or client issues to the operations team.Provide relevant moderation notes based on the AI call transcripts and message conversations.Ensure approved leads and appointments are correctly passed to estate agent clients.Experience in customer service, lead qualification, or call centre roles is preferred.Familiarity with estate agency or property enquiries is a plus.About YouStrong attention to detailExcellent written EnglishAbility to assess lead quality quickly and accuratelyComfortable using CRM systems and web-based toolsExperience in customer service, lead qualification, or call centre roles (preferred)Familiarity with estate agency or property enquiries (preferred)Experience reviewing chat or call transcripts (preferred)
https://www.jobplacements.com/Jobs/A/AI-Lead-Review--Appointment-Moderator-1272351-Job-Search-3-17-2026-4-33-26-AM.asp?sid=gumtree
1mo
Job Placements
1
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