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Claims Consultant

6 days ago79 views
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General Details
Advertised By:Agency
Company Name:Executive Placements
Job Type:Full-Time
Description
Key Responsibilities:
  • Handle inbound assistance requests in a timely and professional manner.
  • Manage and coordinate allocated emergency cases.
  • Escalate cases in line with company guidelines and client procedures.
  • Coordinate medical requirements with internal medical and operations teams.
  • Liaise with local agents, client representatives, and security partners.
  • Process and manage medical claims for specific clients.
  • Maintain accurate case records and ensure data integrity within case management systems.
  • Update and maintain the Global Contact Directory.
  • Ensure strict confidentiality and information security compliance.
  • Perform additional duties as required by management.
Minimum Requirements:
  • Grade 12 / Matric (essential).
  • Minimum 2 years claims handling experience within: Medical assistance /Travel assistance/ Insurance/Or related claims-based environment (essential)
  • Experience within a contact centre, emergency response or assistance environment
  • Excellent verbal and written English communication skills (fluent essential).
  • Strong computer literacy (CRM, claims management or case management systems).
  • Ability to work effectively in a high-pressure, time-sensitive environment.
  • Strong attention to detail and accurate record-keeping skills.
  • Sound decision-making ability within defined procedures.
  • Willingness to work 24/7 rotational shifts.

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Executive Placements
Selling for 1 year
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Active Ads5.44K
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