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An exciting new opportunity has arisen with our client in the Hospitality industry, a well-established 5-star lodge.
Duties:Stay up to date with changes in policies, ways of working and standards in the industry.
Run relevant shifts as required and conduct pre-shift briefings between front and back of house.
Manage interactions with guests regarding menu requests/dietary requirements and ensure effective communication of all guest-related matters to the Lodge team in a timely manner.
Follow all standard operating procedures for service to guests, ensuring exceptional food quality is provided to guests at all times.
Support the kitchen management team to ensure that all kitchen records are appropriately maintained.
Ensure adherence to all relevant food safety, security and health and safety policies, processes and procedures ensuring compliance with local legislation.
Assist with managing junior kitchen staff during preparation and service.
Support the other kitchen sections to ensure that the work is completed in a manner that allows guests to receive the highest level of personalised service at all times.
Requirements:Diploma or other formal qualification in Culinary Arts
At least 5 years’ experience at a 5-star Lodge/Hotel, with a minimum of 2 years’ experience at a CDP level
Hold a current food handler health card or HACCP/Food Safety certificate
Knowledge of GAAP POS and MS Excel
Good knowledge of food costing and wastage control
Driver’s license preferable
Good knowledge of F&B Service
SECTOR: Hospitality / Hotel
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93ZWJhcHAucGxhY2VtZW50cGFydG5lci5jb20vd2kvYXBwbGljYXRpb25fZm9ybS5waHA/aWQ9c3RhZmZzb2xzJnZhY2FuY3lfcmVmPUUuTDAwMTg1NC9BSw==&jid=1781658&xid=E.L001854/AK
7h
1
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Our client based in the beautiful FRANSHOEK is looking to employ a Restaurant Manager for one of his exclusive 26-bedroom hotel and vineyard called Mont Rochelle on a Permanent basis. Mont Rochelle is part of Virgin Limited Edition, Sir Richard Branson’s award-winning collection of unique retreats and luxury hotels.
OVERVIEW:
Efficient and effective running of the restaurant, ensuring the highest service standards are maintained in all aspects of the operation with maximum guest satisfaction.
Duties and Responsibilities:
Guest satisfaction in all aspects of food & beverage service.Liaising and hosting of guests, ensuring that all their requests are met and feedback is addressed appropriately.Achievement of budgets and cost controls without negatively impacting the guest experience.Proactivity in maximizing sales and revenue and generating new service ideas and products in line with current trends.Training, development and leadership of the team, and ensuring the team have excellent product knowledge.Maintaining the highest level of hygiene as per Company standards.Completion of all restaurant-related admin and reports.,
PERSONAL CRITERIA:
Strong people management skills, an excellent motivator with the ability to influence, mentor and develop team members.Upselling/coaching skills.Practical, hands-on approach and leads by example.Ability to host and comfortably engage with guests.Excellent communication skills (team and guests alike).Organized and structured approach.Energy and passion with a sense of fun.Excellent observation skills/ attention to detailWorks well under pressure, flexible and can take initiative
QUALIFICATIONS & EXPERIENCE:
Experience within a 5* hotel/property.Budgeting, procurement and cost controlStrong background in customer service.Excellent wine knowledge.Strong training/coaching background.
Whats the deal:
Hours: As per operational requirementsMedical Aid: 50% Company Contribution (Discovery)Provident Fund: 5% Company Contribution (Old Mutual)Annual Leave: 15 days off (plus an additional day off for your birthday)
If you think you would be the perfect match then please submit an Updated Detailed CV to nathans@towergroup.co.za
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7h
1
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We have an exciting new opportunity to join our dynamic Team as a Revenue/Yield Manager, for two reserves, small Hotel, Guest House and various luxury Accommodation. This role will be responsible for planning, organising and optimising all activities of revenue management for the business, driving profitability and optimising all revenue streams. We are looking for a commercial, analytic professional who can join this fantastic business to help drive our future growth plans, utilising data to drive our commercial strategy.
Role Responsibility
This role will involve analysing booking patterns and market trends whilst monitoring competitor performance to enable effective yield management and forecasting of revenue performance. Liaising with the operations, individual and group reservations, sales and marketing departments you will update on bookings and drive occupancy through management of the business, maximizing average rates. You will be responsible for accurate forecasting, trend analysis and sales strategies so that product availability and prices are maximized at all times. We are heading into an exciting time with the business and this role is key to optimising occupancy and profits. Therefore, we require a motivated, commercially focussed individual who can support this business growth.
The Ideal Candidate
• We are looking for someone with experience in a similar role, focussed on yield or revenue management
• Experience of leading a team
• Analytical and commercial in their approach
• Intermediate excel skills, using formulas and extracting data.
• Attention to detail, ability to translate data into understandable & actionable information
Responsibility:Activities will include:-
• Supporting and monitoring the individual and groups reservations departments and managing the team of reservation agents using SOP and individual sales targets
• Optimising the management of the PMS, CRM and other sales channels to contribute to the development and maintenance of Revenue Management Systems
• Utilise rate comparison reports to identify and react to pricing opportunities within the business
• Competitor pricing and seasonal rate positioning
• Consulting third party intermediaries to gain maximum exposure & revenue
• Set and update rate strategy per market segment on 12 months rolling basis
• Responsible for the launch of head office lead revenue management projects
• Facilitate and lead daily revenue, weekly yield and monthly revenue meetings with measurable outputs
• Responsible for attending weekly meetings and leading group quotations
• In charge of producing month end reports with strong emphasis on past, current and future performance analysis as well as action planning
• Supporting the sales team with promotional information to drive sales
Salary: RMarket Related
7h
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Job Summary : The Project manager will play a crucial role in overseeing, coordinating, and managing the progress and coordination of the projects. Operating from the site location, you will be responsible for ensuring projects are delivered within the defined parameters of time, cost, and quality.
Only successful candidates will be contacted.
Responsibility: Responsibilities :
• Support the development of the client brief and Project Execution Plans, tailoring them to suit the specific requirements of each project.
• Manage full design management and supervise design teams in developing design solutions that meet client expectations and budget.
• Ensure adherence to project documentation, programs, and master budget.
• Produce reports suitable for the relevant stages of projects.
• Deliver projects within the agreed framework of risk, sustainability, and environmental considerations, as set in the client brief, while maintaining focus on time, cost, and quality.
• Monitor and report on building teams progress against the timeframe set out.
• Manage consultant teams to ensure contractor design compliance with the contract.
• Oversee consultant teams to ensure the built product is compliant with the contract.
• Perform other related duties as required, supporting team members across disciplines and the wider division.
Experience / Skills : • Strong report writing and communication skills. • Fluency in both verbal and written English communication. • Relevant technical knowledge and experience. • Proficient user of MS Office and relevant software. • Familiarity with Health & Safety standards. • Excellent resource, planning, and time management skills.
Qualifications : • Minimum of 10 years combined academic and industry experience in engineering, architecture, or construction.
7h
1
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Overview
My Client a Deluxe award winning Safari Lodge in Limpopo is urgently recruiting for an Assistant Lodge Manager.
Remuneration Structure
Basic Salary - Negotiable based on qualifications and experience Live in Accommodation - Single status 3 meals daily Uniforms provided Med Aid Pension / Provident Fund Annual Leave Days off - Leave Cycle - 6 weeks on / 2 weeks off
What The Role Entails
The main purpose of the assistant lodge manager is to assist the lodge manager in managing the lodge and, by doing so, creating a profound guest experience, which is in line with the service, vision and creative concepts of the lodge. This position is accountable to the Lodge Manager for this.It is the responsibility of the assistant lodge manager to monitor the hospitality service, maintenance, gardening and housekeeping standards within the lodge.In this capacity, guest expectations regarding the standard of service should be exceeded. In addition, the lodge needs to be monitored so that it operates in a cost effective manner, remaining within the agreed budget; as well as in a manner which is conducive to positive inter-personal relationships between staff and at a superior level of efficiency.The assistant lodge manager is also responsible for ensuring that the morale of the lodge staff is kept at a high level and that staff are developed on an ongoing basis.Finally, the assistant lodge manager must provide a written hand over of responsibilities in his/her absence and ensure that a full handover is received on his/her return.
Requirements
A minimum of 4 year’s work experience – ideally 2 years as a trainee and in a well-recognized five star hotel or world class lodge, as an assistant managerExceptional Food and Beverage knowledgeFinancial management abilityA hardworking, co-operative mannerHigh standards of service excellence and a passion for the industryAttention to detailExceptional English and a second language would be preferableGood computer literacyExcellent management ability and communication skillsA clear understanding of basic labour law and disciplinary proceduresA developmental approach to staffAssertiveness, patience and good organizational skillsUnderstanding of housekeeping and maintenance proceduresAn awareness of developments within the food and lodge industries, as well as international trends in hospitality
Responsibilities
Management and training of the lodge staff in line with the Company Standard of ExcellenceEnsure ultimate guest relations in the lodge and that the ...
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7h
1
Overview
My Client a well known 5 Star Safari Lodge in the Eastern Cape is urgently recruiting for a Deputy General Manager to join their well established team of professionals.
Remuneration Structure
Very Competitive Salary - negotiable based on experience Single status only - Live in position with meals and uniform supplied7 days off per month
Requirements
Tertiary Qualification in Hospitality Management / Hotel Management or similar A minimum of 4 year’s work experience – ideally 2 years as a trainee and in a well-recognized five star hotel or world class lodge, as an assistant managerExceptional Food and Beverage knowledgeFinancial management abilityA hardworking, co-operative mannerHigh standards of service excellence and a passion for the industryAttention to detailExceptional English and a second language would be preferableGood computer literacyExcellent management ability and communication skillsA clear understanding of basic labour law and disciplinary proceduresA developmental approach to staffAssertiveness, patience and good organizational skillsUnderstanding of housekeeping and maintenance proceduresAn awareness of developments within the food and lodge industries, as well as international trends in hospitalityComputer literate. Easipos, Procure, Protel knowledge advantageous.Drivers License - with PDP preferableHealth and Safety Rep would be an advantage
Responsibilities and Key Outputs
Able to add value to the team by ensuring that company policy and procedure is carried out and by bringing a very solid service ethic to the EstablishmentHave a clear understanding of the workings of a lodge, strong communication skills and work well within and between the various departmentsExcellent Guest liaison skills a must in dealing with our guests demandsManagement and training of the lodge staff in line with the Company Standard of ExcellenceEnsure ultimate guest relations in the lodge and that the “at home” personal attention levels are maintainedMaintain the highest standards of housekeeping and maintenance and ensure that style and design is not erodedEffective financial management through the administration of orders and effective stock controlEffective communication and maintenance of lodge relationsManagement of the night porters (SL)
Please note that only candidates that have been shortlisted for interview will be contacted
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7h
1
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Overview
The General Manager is responsible for managing the daily operations of our fine dining restaurant .In addition, they oversee the inventory and ordering of food and supplies, optimize profits and ensure that guests are satisfied with their dining experience. The General Manager reports to the Operations Manager .
ESSENTIAL FUNCTIONS ( Primary responsibilities include ) :
General : Oversee and manage all areas of the restaurant and make final decisions on matters of importance.Financial : Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility and labor costs. ™ Responsible for ensuring that all financial (invoices, reporting) and personnel/payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures.Food safety and planning :™ Enforce hygiene practices for food handling, general cleanliness, and maintenance of kitchen and dining areas.Ensure compliance with operational standards, company policies.Responsible for ensuring consistent high quality of food preparation and service.Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards.Work with head office / suppliers for efficient provisioning and purchasing of supplies.Supervise portion control and quantities of preparation to minimize waste.Estimate food needs, place orders with suppliers and executive chef , and schedule the delivery of fresh food and supplies.Guest service : Ensure positive guest service in all areas. Respond to complaints, taking any and all appropriate actions to turn dissatisfied guests into return guests.Operational responsibilities : Ensure that proper security procedures are in place to protect employees, guests and company assets.Ensure a safe working and guest environment to reduce the risk of injury and accidents. Completes accident reports promptly in the event that a guest or employee is injured.Manage shifts which include: daily decision making, scheduling, planning while upholding standards, product quality and cleanliness.Investigate and resolve complaints concerning food quality and service.Personnel :Provide direction to employees regarding operational and procedural issues.Develop employees :by providing ongoing feedback, establishing performance expectations and by conducting performance reviews.Prepare schedules and ensure that the restaurant is staffed for all shifts.
QUALIFICATIONS :
Degree in hotel/restaurant management is desirable.A combination of practical experience and education will be considered as an alternative.Knowledge of computers (MS Word, Excel).https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNjQ2OTIxNTQ0P3NvdXJjZT1ndW10cmVl&jid=1298979&xid=1646921544
7h
1
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KPA’s
Responsible for planning, controlling, and ordering food and beverages: execute F&B orders, process guest’s complaints good-naturedly, authorise F&B supplies and place orders, track and order shipments.
F&B Operations
Ensure waiters are correctly and smartly dressed, & offer professional (& courteous service to guestsEnsure restaurants and cloakrooms are clean, and that table appointments, (+ flower arrangements) are impeccable.Ensure that room service staff are correctly and smartly dressed and serve their guest professionally and friendly.Ensure that room service orders are executed promptly and that they comply with the required standards.Ensure that barmen are well trained, correctly dressed and serve their guest in a professionallyEnsure that bars and cloakrooms are clean and stockedEnsure efficient running of the banqueting department and that all banqueting rooms (& cloakrooms), are tidy & cleanEnsure an effective table reservation systemEnsure that company and statutory hygiene standards are maintainedEnsure that a minimum of 75% is achieved on first kitchen Audit (Management to advise when) and a further 80% on the next one.Implement a new ‘touch’ per year for the dining experience by April 2023 (WINET)Participate in the creation of 12 tailored events per a yearEnsure the quality of the food, the service, the look and feel of the restaurant is to the standard of DHR and that of consultants from the TICS and property Shareholders.Maintain standards equivalent to a 4* Hotel
Stock Management
Ensure profit margins are maintained, agreed costs are not exceeded through effective control systems, (incl issuing against dockets, sales analysis, menu costings & cash checks).Prepare proper forecast and meet desired revenues for all beverage outlets on-board.Ensure consumable and non-consumable goods are ordered, correctly stored and issued to various departments.Ensure procedures are adhered to, that no bills exceed the stipulated limit without prior approval & that written confirmation, purchase orders, or order numbers are on file.Maintain effective cost control in all areas of the F&B department.Responsible for the final delivery of all F&B products aligned with company´s standards.Ensure that monthly stock takes are conducted.Timeously submit (on the required format) all required information for budgeting purposesmonitor industry trends and make recommendation how it could be implemented & improved in the catering chain.
Management
Participate in daily scheduled mealtimes preparati...
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7h
1
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The Receptionist at Birkenhead House is responsible for all hotel operations, from Front Office, to the Curio shop, and crossing over into Front of House. They are our guests’ first contact, and are required to deliver on The Royal Portfolio’s Purpose, which is “To give our guests a complete experience and a perfect stay”.
MAIN DUTIES & RESPONSIBILITIES
Dealing with Guest queries and arranging assistance as needed.Prepare for arrival one day in advance; be on top of bookings made.Assist guests with information they need about services at the hotel & surrounds.Liaising all the necessary communications via telephone, email or verbal to all the applicable departments and ensuring that it is attended to timeously.Work hand in hand with the other Hotel departments.Maintain communication within the Hotel, other departments, as well as security with regards to guest’s movement,Ensuring the Front Office is staffed at all times to ensure Guests are attended to whilst browsing through the Curio Shop.Build relationships with all Guests and team members in Front Office.Ability to take initiative and make judgement calls re complaints (adequate gifting / room drops / vouchers).Constant monitoring of PMS and Guest profiling to ensure that the team is updating required information; nationalities, address, remarks, preferences, contact details, etc.Ensuring day-to-day Guest services such as admin, emails, wake-up calls etc; are all handled timeously and accuratelyTimeous execution of key responsibilities as set out by the Head of Department.Recite, understand, apply and live the Purpose and Value statement.
REQUIREMENTS & QUALIFICATIONS
Must have at least 2 years’ experience in a 5* Hotel environment.Must have at least 1 years experience in a Front Office environment.Demonstrate excellent written and verbal communication skills.Opera (Property Management System) knowledge at Operator Level; computer literacy.Ability to multitask with excellent time-management.Strong administrative experienceKnowledge of the Hermanus and surrounding areas activities, attractions and venues is essential, so living locally is a distinct advantageProven job reliability, diligence, dedication and attention to detail.Degree or Diploma in Hospitality will be an advantage.Must be flexible and willing to work shifts, weekends & public holidays.Knowledge of Hermanus & surrounding areas, attractions and other venues.
It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio.South African citizenship is advantageous. A valid work permit is essential if you are n...
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8h
1
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To manage and successfully complete all aspects of projects for the Leisure and Entertainment Customers i.e. Hotels. Projects will include but not be limited to the new installations, ad-hoc training, stationery changes and implementations, and system upgrades of the Opera, Materials Control and Point of Sale Systems.
Primary Responsibilities for the Role
Prepare all project documentation after signed quote received from Sales department i.e. Scope; Project Plan, Risk Plan, Communications Plan, resource briefs, daily updates, project close and sign off and all relevant project artefacts.Liaise will customer on project requirements, procedures and processes and update project plan on all aspects agreed upon.Arrange and coordinate project meetings.Liaise with Installation Managers for resources, project issues and resource requirements.Liaise with 3rd party vendors for integrations with Opera.Daily updates to all project stakeholders.Manage and coordinate any changes of the projects i.e. live dates, resources, venues, travel etc.Escalate any critical issues to Specialists and Operations Managers.Complete and reconcile all project administration which will include but not be limited to resource time sheets, invoicing, delivery notes, meeting minutes and project dashboards.Regular meetings with Sales and Operation Managers to discuss future projects, feedback on projects in progress and urgent outstanding issues.
Minimum Qualification and Experience Requirements
Grade 12/MatricQualification in Fundamentals of Project Management essentialPMBOK qualification will be advantageousProject Management Professional Certification (PMP) will be advantageousPrince2 qualification will be advantageous3-5-year experience in a Project Management Role
Desired Skills and Qualities
Demonstrate aptitude or competence for assigned responsibilitiesDemonstrate ability to take initiative and carry our assigned tasks to completionManage time, resources well and demonstrate good planning and organisational skillsCommitted, motivated and able to achieve tasks in line with deadlinesAble to prioritise importance tasks and adhere to deadlinesBe proactive and customer focusExcellent communication skills, both oral and writtenMeticulous, with high attention to detailGood inter-personal skills
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMzUyNzc4MjY2P3NvdXJjZT1ndW10cmVl&jid=1209356&xid=1352778266
8h
1
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Responsibilities? Manage relationships among corporation as well as contracted travel agencies.? Manage relationships with vendors of direct travel like airlines, car rentals and hotels etc.? Identify and execute contract negotiations as well as ensure staff using preferred suppliers.? Oversee administration of corporate credit card program inclusive of managing provider relations.? Develop, monitor, and enforce standard operating procedures to consultants and also identify training required. ? Key Performance Appraisals for all staff members.? Monitor employee reimbursement process inclusive of managing systems and assisting ongoing processing.? Manage reporting inclusive of spend plus volume trends along with exception reporting, budgeting, and forecasting.? Manages team or multiple teams in department of non-exempt and exempt employees.? Supervise investigation as well as resolution of internal plus external client complaints.? Monitor training on Expenses, Travel and corporate card processes along with tools.? Invoicing and assisting with resolving invoice queries.? Provide continuing analysis and development of technology and systems in area of travel plus expense reimbursement.? Establish operating goals, plans, and assist with business growth.
Requirements: Qualification and SkillTravel Diploma/Degree or equivalent qualification5 years’ experience in roles within the travel management sectorWell-versed in Excel and PowerPointQuicktrav, Amadeus and Pestel knowledge preferredStrong leadership skills
This role is only open to South African citizens currently residing in Gauteng12 month contract – open for review
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8h
1
Key Responsibilities:
Act as the first (and best!) point of contact for international clientele interested in booking tailor-made holidays and safaris on the continentWow existing and potential clients with first-hand knowledge of African properties and destinationsPrepare attractive quotations and itineraries that complement individual client expectations and budgetsEffectively action the travel booking process at all levels (including booking hotel rooms, car rentals, lodges etc. as per customer confirmation)Collect client payments - ka-ching! - And approve supplier invoices for paymentProvide customer support before, during and after travel - ensuring that current customers remain satisfiedMeet and exceed monthly and quarterly sales targets set by the companys Sales Managers
Requirements:
Excellent communication skillsMust have experience in African travel experts who fit the following profile:3+ years of experience in a sales role for an African inbound tour operatorIn-depth knowledge of Southern African safari/luxury holiday destinations, including South Africa and surrounding destinations in Botswana,Mozambique, Zimbabwe, etcExperience selling other regions of Africa and Madagascar would be a plus!
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8h
1
We are looking for a creative, independent, dynamic, enthusiastic, service driven team player to join the Reservations Team in JHB. The successful candidate will report to Direct Reservations Manager.
KEY OUTPUTS:
Calm and professional interaction with both suppliers and travel planners, telephonically & via email· Creative and out of the box planning and designing of itineraries· Handling reservation requests either email or telephonic· Processing of reservations from quote to finalising, including reservations, invoicing and travel documents· Professional servicing of our dynamic direct guests · Proactive selling of our products and services ensuring the best possible safari for the guest· Saturday duty and cell phone duty on a rotation basis· Public holiday duty and cell phone duty on a rotation basis· Working hours – shift work required (07:00 – 15:30 & 09:30 – 18:00) on rotation basis· Backup for colleagues when they are away from the office· Expanding product knowledge through attending training sessions· An independent, curious and “can do it” nature· Upholding the cornerstones of the company ... Care of the people, Care of land, Care of the wildlife
KNOWLEDGE REQUIRED:
A good knowledge on any of the destinations that the company promotes – Tanzania, Kenya, Zanzibar, Zambia, South Africa, Botswana, Zimbabwe, Namibia, Mozambique, Rwanda, Uganda, Seychelles · A good knowledge on FIT and Groups policies and procedures· A good knowledge of company Safari Offers· Communication skills and a good command of the English language· Tourplan reservations system, added advantage
SKILLS & ECPERIENCE REQUIRED:
Time & desk management· Computer aptitude· Understanding of travel industry· Attention to detail· Elaborating in writing explanations or descriptions · Exceptionally customer focused · Creativeness, flexibility, high energy and patience· An independent, curious and “can do it” nature· A good knowledge on any of the destinations that the company promotes – Tanzania, Kenya, Zanzibar, Zambia, South Africa, Botswana, Zimbabwe, Namibia, Mozambique, Rwanda, Uganda, Seychelles · Tourplan reservations system· Creativeness, flexibility, high energy and patience· Must have at least 5 years reservations experience preferably in a tour operating environment, no hotel, car rental reservations
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8h
1
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Our client is looking for a Receptionist to join their team.
Duties and Responsibilities:
Check-in/Check Out GuestsEnsure Guests information is accurate on the Management SystemConcierge ServicesCreate a positive work environment for employees
Required Minimum Educational Qualifications/Work Experience
Diploma/Degree relevant to the field of Hospitality1-year experience in a Management role of a recognised, luxury hospitality brandDriver’s Licence
Key Skills
The ability to work collaboratively and build confidence and buy in with multiple stakeholders..Strong ability to execute capabilities.Work independentlyAccountable and able to take ownership.
Key Results Areas:
Adhering to Hotel&Spa Operational StandardsCustomer ServiceGuest Administration
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zOTQ4MzE1ODQyP3NvdXJjZT1ndW10cmVl&jid=374823&xid=3948315842
9h
1
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Our client is looking for a Duty Manager to join their team
Duties and Responsibilities:
Overseeing daily operationsEnsuring employee productivityMonitoring efficiency of all processesCreate a positive work environment for employeesAdhering to Hotel&Spa Operational StandardsStaff ManagementCustomer ServiceDuty Manager’s Report
Required Minimum Educational Qualifications/Work Experience
Diploma/Degree relevant to the field of Hospitality2 years experience in a Management role of a recognized, luxury hospitality brandDriver’s Licence
Key Skills
The ability to work collaboratively and build confidence and buy-in with multiple stakeholders..Strong ability to execute capabilities.Leadership and the ability to develop subordinates.Work independentlyAccountable and able to take ownership.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS84NjkxMzQ3ODg/c291cmNlPWd1bXRyZWU=&jid=374736&xid=869134788
9h
1
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Village N Life is a leading Tourism and Hospitality company based in Camps Bay.
If you thrive on a company culture that focuses on growing their employees through career development and staff incentives, this is the company for you.
We are seeking a Reservations Consultant to join our busy team. The reservations consultant are responsible for all calls, reservations and quotations for all properties within the Village N Life portfolio through the Travel Support Channel platform.
Minimum requirements
MatricAccommodation certificate / Hotel School Diploma is advantageousMinimum 2 years experience in a similar position withing the luxury hotel sectorFamiliar with the duties and responsibilities of the reservations department in a hotel
Duties and responsibilities
Property knowledge of all Village N Life brands and productsMaintain a high level of customer service Excellent written and verbal communication skillsAssist in investigating and resolving customer complaintsPromote and sell VNL products and services using up-selling and suggestive selling techniquesQuotations to be done accuratelyConfirmations and pro-forma invoices issued on time and according to procedure and payment schedulesFollow up and hand over of all details of groups to property management and events to the relevant operations managerAccurately record and process reservations from all channels on to the OPERA systemBooking of transfersProcess amendments to reservations, e.g. extensions, early departures etc. Manage No ShowsDealing with special requestsLiaise with credit and finance departments if credit approval is neededFollow up on provisional bookingsAccept waitlist reservations, record and follow up on PMSComplete monthly OTA reconciliations
Shifts will be determined by the requirements of the Travel Support Centre and will include late shifts to 21H00 and weekends.
Due to the high volumes of applications received, only candidates that meet the minimum requirements will be contacted.
If you have not heard back from us in 2 weeks, please consider your application as unsuccessful.
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9h
1
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Village N Life is a Leading Tourism and Hospitality company that is based in the beautiful Camps Bay.
An exciting opportunity exists for a Maintenance Supervisor to join our dynamic team.
Scope of the job:
Performing maintenance management duties as required by facilities manager. Assisting to maintain all aspects of the Hotel through a preventative maintenance program. To ensure that all facilities and machinery is in working condition throughout the Property.
Minimum Requirements
MatricValid Drivers licenseAt least 2 years experience in maintenance department
Duties and responsibilities
Assisting maintenance Manager with daily dutiesCommunicating to ManagementManaging Staff & Day to Day MaintenancePerforming maintenance workStore all tools securely to prevent loss or damage to equipment.Know what standard stock items are and in which group store they are keptRepairs damaged or construct new equipment when so required, within reason, to ensure the smooth running and operation of all areas on the property.Assist to plan, organize, direct & Control all aspects of the Maintenance Department.Daily Issue of Work AllocationQuality ControlProject ManagementAdministration
Due to the large volume of applications received, only candidates that meet the minimum requirements will be contacted.
If you have not heard back from us in 2 weeks, please consider your application as unsuccessful.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMzQ5MDMzNzkzP3NvdXJjZT1ndW10cmVl&jid=1716673&xid=1349033793
9h
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Village N Life is a leading Tourism and Hospitality company based in the Western Cape.
Farmhouse Hotel in Langebaan houses our fine dining restaurant, Le Petit Maison. We are currently searching for a dedicated and experienced Restaurant Supervisor.
Main purpose of the position:
Provide friendly, tentative and timely service in order to create an exceptional experience. To assist in the day to day running of the restaurant and to help ensure manuals, SOPs and logs are always kept current and implemented. Restaurant supervisors oversee all restaurant operations to ensure that restaurants run smoothly. They train and supervise restaurant staff, ensure compliance with food health and safety regulations, and resolve customer complaints.
Minimum Requirements:
Grade 12 or equivalentHospitality qualification is advantageousAt least 2 years in a supervisory role in a fine dining establishmentFamiliar with all duties of the restaurantOPERA experience advantageous
Main duties of the role:
Communicate with service, kitchen staff and reception staff regarding reservations and special events.Managing restaurant staffs work schedules.Monitoring inventory and ensuring that all food supplies and other restaurant essentials are adequately stocked.Monitoring the restaurant’s cash flow and settling outstanding bills.Resolving customer complaints in a professional manner.Maintain restaurant public area aesthetics i.e. look and feel of restaurantUpsell F&B, accommodation, and tourism services
If this sounds like a good opportunity, please contact us with an updated CV and contactable references.
Due to the large amount of applications received, only candidates who meet the minimum requirements will be contacted.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNjQ1MDM0MzQ0P3NvdXJjZT1ndW10cmVl&jid=1538075&xid=2645034344
9h
1
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Village N Life is a leading Tourism and Hospitality company based in beautiful Camps Bay. If you thrive on a company culture that focuses on growing their employees through career development and incentives, this is the company for you.
Our Travel support team seeks a Travel consultant to join their team. You will be responsible for calls, reservations and quotations on all properties within the Village N Life portfolio through the Travel Support Platform.
Minimum Requirements:
MatricTourism / Hotel qualification advantageousStrong OPERA experienceAt least 2 years in Reservations / Groups reservations
Duties and Responsibilities:
Maintain high standard of customer service through excellent communications skillsAdopting a can-do attitudeAssist in investigating and resolving customer complaintsUpsell and promote all Village and life productsQuotations done with precisionConfirmation and pro-forma invoices issued an time and according to proceduresFollow up and hand over all details of group bookings to operationsMaximise revenue sales and occupanciesAccurately record and process all reservations through various channels, and capture on OPERABook transfers and accurately record with travel company and guestMeal reservations confirmed in advance and communicated to venueLiaison with clients and VnL properties - maintain cordial relationshipsProcess amendments to reservations such as extensions, early departures etc.Manage no show reservations by investigating and recordingRecord special billing arrangementsLiaise with Reservations / finance & Sales manager for all reservations requiring credit approvalMaintain knowledge of special rates/promotionsImmediate communication to front office on the days arrivalsFollow up n provisional bookingsEnsure bookings are confirmed and payments are cleared to the bankFollow up special requests, tourism service bookings and arrival timesCommunicate any special / VIP bookings to Reservations manager and Front OfficeGuest complaints follow upAccept waitlist reservations and record on PMS
Due to the large volume of CVs received, only candidates that meet the minimum criteria will be contacted.
If you have not heard back from us in 2 weeks, please consider your application as unsuccessful.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS83NDMxNjAyODc/c291cmNlPWd1bXRyZWU=&jid=1510416&xid=743160287
9h
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Hotel General ManagerOversee all aspects of the Hotel operations to secure maximum revenues and guest satisfaction while positioning the Hotel in a recognisable position in the marketplace. This is to be accomplished through training, yield management and the implementation of service standards with constant communication and feedback to the Operation Executives and Proprietor.Minimum Requirements:· Matric· Hotel Management qualification· 3-5 years’ experience in the same or similar position· Familiar with the duties of Front Office, Restaurant and Reservations departments· Good judgement and decision making skills· Attention to detailKey Responsibilities:· Ensure that the hotel is maintained to the highest standards and implement an efficient preventative maintenance program while maximizing room availability.· Ensure that the Management Team set targets regarding Sales, Gross Profit, Wastage etc.· Develop standards based on occupancy to control costs to coincide with revenues in accordance with the budget.· Oversee, control , inventory stock counting and liaise with Head Chef and Restaurant Manager· Personally greet and interact with as many customers as possible with concept of creating a personalized environment within the Hotel.· Resolve all guest complaints personally and in absence follow up by telephone or post to ensure guest satisfaction.· Develop and maintain a culture of top class customer care standards.· Ensure and maintain a good working relationship with employees and the local community.· Hold regular communications meetings with all employees and the Management team.· Develop employees through training and development in consultation with the Human Resources. Closing date: 31 May 2024Send applications to Human.Resources@norrinradd.co
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