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Results for Jobs in Higgovale in Higgovale
1
The suitable candidate must have solid recruitment experience through placing a variety of profiles. This is an ultimate generalist role requiring the recruitment and selection of entry level, junior, mid-level to senior positions. The successful incumbent must be exposed to challenging environment, managing mass recruitment, multiple vacancies at a time, track and report accordingly on all filled roles
· Deal with internal and external stakeholders to ensure effective delivery campaign order base.
· Proactively source top level candidates in diversity of positions from specialized scarce skills to bulk recruitment drives.
· Manage the full candidate recruitment cycle and onboarding.
· Continuously improve candidate experience and engagement, be a brand ambassador.
· Min 2-4 years recruitment experience.
· Contact Centre /BPO Recruitment experience a strong advantage.
· Knowledge and experience in best practice recruitment processes and diverse candidate selection
Soft skills you need:
· Understanding of recruitment processes and candidate selection methods
· Outstanding organizational and time management skills
· Excellent communications and interpersonal skills
· Ability to multitask and prioritize daily workload
· Creative thinker and proactive problem solver
· Ability to work autonomously and within larger team
· Professional level of English
https://www.ditto.jobs/job/gumtree/1983490191&source=gumtree
8mo
CallForce
1
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Work with an iconic international brand to lead, mentor and coach a team of Call Centre Agents to createand deliver amazing customer experiences. Support and motivate your team to ensure they’re on track to meet client goals. Handle customer escalations, contribute to creating a positive work environment.
• Leading and managing a team of Call Centre Agents to achieve client SLA requirements• Continuously promote a performance-driven culture and always work towards reaching for amazing results• Be accountable for the performance of each agent reaching their daily targets and ensuring that professional relationships exist with customers• Ensuring that reporting and informational needs are met, and that management is kept well informed of daily activities and significant problems• Motivating team to achieve daily targets• Improve the key success metrics associated with goals including:
o Customer Satisfaction Scoreo Service Level Goalso Quality Goals
• Guiding, coaching, training and equipping agents with all competencies to reach meet performance and customer service objectives• Coordinate training on new or revised information relating to services, products or processes of projects• Ensuring all customer questions and complaints are resolved in a timely manner• Brainstorming with the team around issues or challenges that may hinder optimum performance and give recommendations to improve sales• Handle employee related issues. Monitoring attendance, punctuality and leave • Report on statistics, data, ratios, attrition and terminations• Suggest areas of improvement for systems, policies and processes used and propose solutions• Manage quality assurance• Assist with recruitment, HR admin, personal development and other areas that contribute to maintaining processes and the growth of the campaign
Requirements • Matric• 1-2 years contact Centre Team Leader experience
Competencies
• Strong ability to motivate and guide a team
• Strong ability to empathise with customer• Strong problem-solving skills• Consistently mentor and inspire others• Customer focused mindset• Understanding, interpreting, and manipulating data for reporting• Ability to resolve escalated customer issues
Please send CV to leo@callforce.co.za
https://www.ditto.jobs/job/gumtree/3374524109&source=gumtree
8mo
CallForce
1
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Title: Social Media Support Customer Service Representative
Role description and duties:
Deliver an exceptional customer experience by assisting customers in resolving queries via all Social Media Platforms. Achieve service levels in compliance with company directives.
Duties and responsibilities:
Responsible for resolution of customer queries with high professionalismFirst response on Social media platforms such as Facebook, Twitter, Instagram etc.Understanding and ownership of customer queries and complete management the process to resolve issues escalated.Assist and resolve incidents according to processes and procedures.Ensure excellent customer service and effective and efficient problem-solving.Preserve and build relationship with customers and other stakeholders on behalf of the business.Effectively follow up on emails etc. including other key commitments made to clients.Reduce escalated incidents in line with SOPs and policy.Provide exceptional support in writingSubmit reports including progress reports and analysis of information and statistics.Data capture customer info, escalated incidents and the processing of the ticket data
Requirements:
Matric/NQF Level 4 Equivalent Excellent comprehensive skillsExcellent writing and reading skillsExcellent typing skillsBe social savvyPrevious experience is advantageousLeadership and communication skillsGood presentation skills both verbally and writtenStable internet connection at home6 months Customer service experience6 months Social Media Experience
Salary and rates including allowances, incentives: R35 per Hour for the first 3 months probation - once deemed competent you will earn a basic salary of R7 000.00 per month
Days & times of work:
The operation is based in the Cape Town CBD and runs on a rotational schedule 06:00 and 22:00 - Monday to Sunday (2 weekends on and 2 weekends off based on operational requirements) – 365 days a year, including public holidays
https://www.ditto.jobs/job/gumtree/1099133981&source=gumtree
8mo
CallForce
1
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To provide a robust and efficient administration service to the healthcare teams, to ensure that all
workers have the right to work in the UK, are registered with a DBS check, and have certificates or
relevant proof of qualifications required to perform available roles. You will work within the
parameters of the Search processes in order to ensure that your team’s targets and objectives are
achieved.
A fantastic opportunity has arisen for Administrator to join a team of professionals based in the UK. You will be responsible for providing support to the recruitment team in administering compliance policies and procedures accurately and efficiently. The company has been established since 2008 and has gone from strength to strength providing solutions for public and private clients across the UK.Duties and responsibilities:* Answering incoming calls and emails* Booking confirmations with clients* Handing immigration documents* Holding face to face interviews as and when required* Carrying out DBS checks and verifying ID checks within a timely manner* Managing and maintaining an internal database and external portals* Ensuring documents are up to date and uploaded onto the system* Working from reports ensuring renewals are completed on time without lapsing* Providing support on internal and external audits* General administrative dutiesYou will need:* Excellent communication skills both written and verbally* Extensive knowledge of Microsoft Office programs including excel* Strong communication and time management skills* The ability to prioritise workloads and work towards strict deadlines* A keen eye for attention to detail* Experience of working in a fast paced administrative environment
https://www.ditto.jobs/job/gumtree/1895731747&source=gumtree
8mo
CallForce
1
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Sales Team Leader Cape Town
Lead and manage a team of Call Centre Sales Agents to achieve exceptional results.
Min 2 years contact Centre Team Leader experience
BPO experience a strong preference
Able to support day and/or night shifts on site in Cape Town CBD
Strong contact Centre operations know how
Effective people management skills
Able to manage to strict SLA requirements
Salary based on industry norms
Contact leo@callforce.co.za
https://www.ditto.jobs/job/gumtree/1398715299&source=gumtree
8mo
CallForce
1
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INSURANCE CONSULTANT (JG10)
WHAT DOES THE INSURANCE CONSULTANT DO?
Santam Operations, Commercial Contact Centre have career opportunities available for Insurance Consultants base in Cape Town, Bellville. The insurance consultant role is focused on providing an end-to-end service and support to brokers.
WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE?
This role is focused on, but not limited to; servicing broker requests, including enquiries.
Providing telephonic/ email support to the intermediary on record, authorised representatives from the brokerage, and broker services;Dealing with general insurance and policy specific enquiries;Dealing with issuance of new policies/ policy maintenance/ renewal / agri aspects of policies;Assisting to resolve all insurance queries within required timeframe and compliance requirements;Undertaking client follow-ups when policies are cancelled to ascertain the reasons and attempt to retain the policy onto books;Undertaking to adjust premiums in line with new asset values;Managing client expectation on expected turnaround times for submitted requests;Adhering to underwriting criteria and regional requirements;Assist with profiling the client with the best suitable product and underwriting criteria;Advising brokers to ensure that we meet with clients’ needs in terms of the correct cover and product;Assisting in implementing solutions for improvement; andStanding in for Consultants should they be absent or on leave during busy periods or absence of key resources, assisting where required.
QUALIFICATIONS AND EXPERIENCE
Matric/ Grade 1260 commercial lines FAIS creditsA relevant insurance related qualification (e.g. NQF lev 5) would be advantageousProven work experience in commercial, agriculture policy administration and underwriting within the short-term insurance industryMinimum of 3 years’ experience in short term insurance commercial lines and/or Agri assets
https://www.ditto.jobs/job/gumtree/2154279433&source=gumtree
8mo
CallForce
1
Deliver an exceptional customer experience by assisting customers in resolving inbound technical service enquiries in a call center environment. Achieve service levels in compliance with company directives.
Duties and responsibilities:
Responsible for resolution of customer queries with high professionalism from the moment of escalation in line with given timelines as per SLAUnderstanding and ownership of customer queries and complete management the process to resolve issues escalated.Assist and resolve incidents according processes and procedures.Resolve FTTH issues through effective troubleshooting and configuration.Ensure excellent customer service and effective and efficient problem-solving.Preserve and build relationship with customers and other stakeholders on behalf of the business.Effectively follow up on calls including other key commitments made to clients.Reduce escalated incidents in line with SOPs and policy.Provide exceptional support to the rest of the team inclusive of 2nd line up Field Engineers.Submit reports including progress reports and analysis of information and statistics.Data capture customer info, escalated incidents and the processing of the ticket data
Education and Experience:
MatricEnglish language proficiencyMinimum 1 year inbound technical support experience within a center required Typing speed of minimum 35 wpm
Key Competencies and Skills:
Excellent communication skillsTech support persuasivenesstenaciousnegotiation skillsstress toleranceeffective time management
Salary and rates including allowances, incentives:
R35 per Hour for the first 3 months probation - once deemed competent you will earn a basic salary of R6 000 with an additional R1 000 if you meet your kpis each month. Shift allowance and travelling allowance.
Days & times of work:
The operation is based in the Cape Town CBD and runs on a rotational schedule 06:00 and 22:00 - Monday to Sunday (2 weekends on and 2 weekends off based on operational requirements) – 365 days a year, including public holidays.
https://www.ditto.jobs/job/gumtree/4115920781&source=gumtree
8mo
CallForce
1
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We have an exciting career opportunity for Commercial Insurance Consultants in Cape Town looking for a new opportunity within a well-established insurance sales company.
This role is focused on candidates with long-term insurance experience with the objective of providing an end-to-end service and support to brokers.
Key Responsibilities
Providing telephonic support to the intermediary on record, authorised representatives from the brokerage, and Broker ServicesDealing with general Agri Asset insurance and policy specific enquiries, and amendmentsAdhering to underwriting and regional criteria requirementsManaging the expectation on expected turnaround times for already submitted requests
Minimum Requirements
Grade 12 (Matric) witho Minimum 50% for Mathso Average score of 50% in all other subjectsRelevant insurance qualification would be advantageous at NQF 52 years’ experience in short term insurance commercial lines and/or Agri Asset would be advantageousExperience in commercial and / or Agri Asset policy administration and underwriting
Knowledge & Skills
Excellent verbal and written communication skillsExcellent interpersonal skills, collaborating with internal colleagues and external stakeholders/clientsEnsure adherence to quality, compliance and accreditation standardsConduct efficient administrationOptimising work processes
Personal Attributes
Customer ServiceTeam SupportCommunicates effectivelySituational AdaptabilityAction Oriented
Working Hours
08h00 – 17h00 Monday to Friday
https://www.ditto.jobs/job/gumtree/543830698&source=gumtree
8mo
CallForce
1
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Our clients Property Management division requires an experienced Property Manager to join our expanding team. The successful candidate will be someone with a positive and professional work ethic with sound attention to detail. A solid working knowledge of MDA Property System (now MRI Property Central) is essential for this position.
Responsibilities
Responsible for the overall management of all properties under managementUpdating the Vacancy schedule monthly and assisting brokers with enquiries & viewingsDrafting and negotiating leases and lease renewals & capturing on MDAHandover and take back of rental unitsMonthly Billing & RecoveriesReceipting of tenant payments (daily)Tenant relations and handling of tenant queries relating to billing, recoveries, lease agreement, maintenanceMonthly management reporting including various analysis and ad hoc reporting as requiredFollowing up on Arrears and management of defaulting tenantsUpdate the Deposit Schedule & interest calculation per tenantTenant relations, site visits & handling general daily enquiriesAgent Fees calculationOwner Payments
Supported by Facilities Manager
Overseeing the maintenance of properties under managementResponding to Tenant & Landlord maintenance and emergency building requestsLiaison with suppliers & contractorsPreferred suppliers list to be updated regularly to ensure we have reliable and trusted contractorsProperty inspections, building auditsInsurance claims when necessary
Supported by Property Administrator
Monthly Billing & RecoveriesMonthly ReportingSupplier & Municipal Invoices – ensure correct and paid when dueTracking of general municipal queries
MDA Responsibilities
Capturing leases and recoveriesSending out monthly invoiceCapturing new Owner Corporations, Properties, Tenants and SuppliersClosing off accountsCapturing and posting Agent Fees & Owner Payments
Other Responsibilities:
Ongoing system & lease auditsOngoing review of processes, policies and procedures
https://www.ditto.jobs/job/gumtree/544775981?source=gumtree
2y
Rory Mackie & Associates
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