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Results for customer service agents call centre in "customer service agents call centre" in Jobs in South Africa in South Africa
1
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We are seeking a dedicated Call Centre Agent to join our team. As a Call Centre Agent, you will be responsible for handling incoming and outgoing calls from customers, providing exceptional customer service, resolving customer inquiries and issues, and maintaining accurate records of interactions. The ideal candidate should have excellent communication skills, be customer-oriented, patient, and able to work in a fast-paced environment.Duties and responsibilities:Answering and making calls to customersHandling customer inquiries and issuesProviding information about products and servicesMaintaining customer recordsStrong Telephonic skills
https://www.jobplacements.com/Jobs/C/Call-Centre-Agent-Customer-Service-1264110-Job-Search-02-19-2026-04-34-06-AM.asp?sid=gumtree
19h
Job Placements
1
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Do you excel at building customer relationships and closing deals over the phone? We are seeking a dynamic and motivated Customer Care Agent to join our team in Bloemfontein.If you have experience in customer service, telesales, and call centre environments, we’d love to hear from you!Minimum requirements:Matric (Grade 12) qualification is essentialProven experience in a customer service, telesales, and call centre environmentBilingual (must be fluent in English and Afrikaans); ability to communicate in Xhosa is a strong advantageExcellent telephone manner and communication skillsTarget-driven and customer-focusedResides in BloemfonteinDuties and responsibilities:Handle incoming and outgoing calls to assist customers with queries, concerns, and service requestsEngage in telesales activities, reaching out to potential clients to promote our products and secure appointmentsMaintain an excellent standard of customer service at every touchpointRecord and update customer information accuratelyAchieve and exceed appointment and sales targets for incentive rewardsSkills required:Communication skillsProblem-solving skillsInterpersonal skillsOrganisational skillsAdaptibilityRemuneration:R 6 500 basic + incentive + additional sales incentive (dependent on appointments made)Work hours:Monday - Friday: 08:00 - 17:00Every other Saturday: 08:00 - 12:00IMPORTANT:Applications close 28 July 2025Only applications submitted via the Ditto Jobs platform will be consideredOnly candidates who meet all our clients minimum requirements will be contacted
https://www.jobplacements.com/Jobs/C/Customer-Care-Agent-Bloemfontein-1203495-Job-Search-07-16-2025-02-00-18-AM.asp?sid=gumtree
7mo
Job Placements
1
Our company is looking for a Call Center Agent to join our team.Responsibilities:Most of the day will be providing assistants through the phones, webchats or through email;Execute Inbound/Outbound calls, texts and chat while maintaining compliance;Creatively handle objections and qualify customers for sales appointments;Convert phone conversations to highly qualified appointments through relationship building;Processes check orders, performs account file maintenance;Stay current on all service policies, procedures and training updates;Primary Responsibilities;Proficient in online map systems;Maintain excellent attendance and punctuality;Ability to navigate through multiple screens;Check eligibility for potential passengers and provide general information on services;Requirements:Excellent communication skills;Training is Offered, No Experience NeededGrade 10, 11 or 12 NeededMust have patience and understanding and enjoy helping people via phone, email or chat messages;Billing inquiries and processing payments, and;Troubleshooting basic technical issues they have with their phone, internet or cable services;Kindly call 012 448 5248 or alternatively WhatsApp 067 761 8853
18h
Hatfield1
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Call Centre Agents required for an extended IT Software Development department within Bmobile company. Core Responsibilities - Customer Interaction -
Answer inbound calls and respond to inquiries. - Make outbound calls to
generate leads or follow up with prospects. - Provide accurate information
about products, services, or solutions. - Problem-Solving & Support -
Resolve customer complaints or escalate issues to the right team. - Guide
clients through product usage or troubleshooting steps. - Maintain a
professional and empathetic tone in all communications. Sales & Outreach
- Promote products or services during calls. - Schedule demos or appointments
for senior sales staff. - Meet or exceed call and conversion targets.
Administration & Reporting - Log call details in CRM systems. - Track
customer feedback and report trends. - Contribute to team performance
metrics. Skills & Qualifications - Strong verbal and written
communication skills. - Active listening and empathy. - Ability to work with
CRM and call management tools. - Resilience and adaptability in a fast-paced
environment. - Prior experience in customer service or sales is advantageous.
* Minimum requirements; matriculation and a tertiary qualification* Required to have own laptop and cellphone Salary is based on commission minimum of R 16000 for the first 4 clients acquired
9h
Eastern Pretoria1
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Description:Handle inbound and outbound client calls in a professional mannerAssist customers with policy queries, product information, and cover explanationsProcess policy changes, cancellations, and updates on CRM systemsFollow up on outstanding documents and client requestsCapture accurate client details and maintain customer recordsProvide quotes (if licensed/qualified) and generate leads for sales teamsMeet daily productivity and quality targetsResolve customer issues and escalate when necessaryRequirements:Grade 12 / MatricMinimum 1â??2 years Call Centre or Customer Service experience (insurance experience an advantage)Excellent communication skills â?? verbal & writtenComputer literate with strong typing & CRM system skillsAbility to work under pressure and handle high call volumesPatient, client-centred and professional phone etiquetteWorking Hours:Monday to Friday 7h30 â?? 17h00Every 2nd Saturday â?? 8h30 â?? 13h30Training providedPlease note only candidates that meet the minimum requirements will be considered.  Please follow our website and social media channels to be the first to know when our clients have new vacancies!
https://www.jobplacements.com/Jobs/C/Call-Centre-Agent-1236136-Job-Search-02-19-2026-00-00-00-AM.asp?sid=gumtree
19h
Job Placements
1
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Minimum RequirementsMinimum 1 Year experience in an insurance call centre environmentGrade 12 / Matric Clear criminal recordStrong communication skills (verbal and written)Computer literate (MS Office and CRM systems advantageous)Ability to work under pressure and meet targetsKey ResponsibilitiesHandle inbound and outbound customer calls professionallyAssist clients with policy queries, amendments, and product informationPromote and upsell insurance products where applicableEnsure accurate capturing of customer information on internal systemsMaintain compliance with company and regulatory requirementsDeliver excellent customer service and maintain client relationshipsMeet daily, weekly, and monthly performance targetsCompetencies & SkillsStrong customer service orientationSales and negotiation skillsAttention to detail and accuracyProblem-solving abilityTime management and organisational skillsTeam player with a positive attitude
https://www.jobplacements.com/Jobs/C/Call-Centre-Agent-1262021-Job-Search-02-12-2026-10-11-33-AM.asp?sid=gumtree
7d
Job Placements
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Vacancy for a Call Center Agent / Data Capturer in MidrandA Contract to Permanent post for a Call Center Agent / Data Capturer is required for the handling of customers and administration of websites for an established Website company based in Midrand.The position entails editing of Photos and uploading it on to the Website, Photoshop skills would be advantageous, but is not a requirement, training will be providedYou will also be required to take calls from customers and make changes to websites via an admin system. Updating of information and data capture.Must be open-minded, customer service oriented, focused on details and pedantic.Very good people skills as you will be dealing with difficult clients. Very good telephonic skills. Good computer skills and internet savvy.Applicants from Midrand will be given first preference however if you live in the surrounding areas, Centurion/Kempton Park or Sandton, you may apply.Starting salary R8000 (Monday to Saturday). Salary for experienced candidates can be negotiated.Please email your CV and cover letter to ashley.ishwarbhai@gmail.com or apply on this post.
8d
Midrand1
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To lead and evolve the customer service function into a strategic, value-generating division that sets industry benchmarks in service excellence, operational efficiency, and customer satisfaction. This role is pivotal in transforming service operations into a profit centre while championing innovation, digital enablement, and cross-functional alignment.KEY RESPONSIBILITIES: (6 months fixed term contract)Define and evolve customer service standards, objectives, and initiatives to align with corporate strategy.Lead and manage the daily operations of the contact centre to ensure efficient service delivery and high customer satisfaction. This includes supervising and supporting agents, providing training, and performance management.Act as the voice of the customer in executive forums, translating feedback into actionable insights for product and service enhancements.Collaborate cross-functionally with departments to align service delivery with broader business objectives.Champion the adoption of CRM platforms, AI-driven support tools, and self-service portals to enhance customer engagement and reduce service friction.Monitor KPIs such as first-call resolution, average handling time, and customer satisfaction scores, using insights to drive continuous improvement.Resolve complex, escalated service issues that require coordination across departments, ensuring timely and satisfactory outcomes.Ensure adherence to regulatory standards, warranty policies, and service-level agreements (SLAs).Implement quality assurance programs and audits to maintain high service standards.Manage resources and budgets to optimize operational efficiency and cost-effectiveness.Champion a service-led culture across the organization, influencing product, sales, and marketing teams.EducationBachelors degree in business administration, Communications, or a related field (preferred).Minimum of 58 years experience in a contact centre or customer service leadership role.Understanding of workforce planning, scheduling, and resource allocation.Proven track record of transforming service operations and implementing best-in-class practices.
https://www.jobplacements.com/Jobs/C/Contact-Centre-Lead-1262237-Job-Search-02-13-2026-04-07-54-AM.asp?sid=gumtree
7d
Job Placements
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Call Center Agent required for legal firm for collections, email : hbr@hbr.co.za
19d
Morningside1
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Customer Service Agent Mango5 has an exciting new campaign, and we are seeking a personable, customer centric and service driven Customer Service Agent. The customer service agent will be responsible for addressing inbound customer calls that are not complaints nor policy change requests. This individual will mostly be dealing with potential new customers that may want to purchase the policy.
Their duties will include:
Describe the product benefits and features to potential customers
• Describe the product to potential new customers.
• Answer potential customers questions regarding the product to be taken to market.
• Let customers or clients know about additional product features and benefits.
• Continuously learn about the companys products/services and remain up to date with any changes.
Convert potential customers into leads
• Convert customer queries that are received into sales leads.
• Meet personal sales targets and call handling quotas.
• Follow communication procedures, guidelines and policies.
Escalate/solve any challenges and issues that customers are raising
• Identify common issues raised by potential customers related to the product or business.
• Investigate and solve customer problems.
• Escalate customer problems that need to be solved at a more strategic level.
• Meet with management to discuss possible improvements to the companys customer service.
This role has the following requirements:
Qualifications
• Matric Certificate
Experience
• A min of 1 year proven customer support experience or experience as a Client Service Representative.
Skills
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication skills.
• Ability to multi-task, prioritize and manage time effective
Working Hours :
• Monday to Friday: 8am to 5pm
Remuneration:
• Monthly basic: R6500
• Additional commission and incentive earnings.
Benefits:
• Medical Insurance
• YouAssist Access to emergency response, trauma and home assist
• Internal LMS access to online courses to aid with professional, writing, and personal development
Email your latest updated CV to recruitment@mango5.co.za. Please note that due to the high volume of CVs received only shortlisted applicants will be contacted. Should you not receive communication from our office within two weeks of submission, kindly consider your application unsuccessful for this position.
We will keep your CV on file and re-establish contact with you should opportunities in line with your expertise become available in future.Salary: RMin salary: 6500.Job Reference #: 201129
10mo
Mango5
1
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Key ResponsibilitiesManage inbound and outbound voice calls relating to patient medical billing and invoice queries.Provide accurate information and clear explanations of charges, invoices, payment terms, and account balances.Actively chase debt using all communication methods, primarily by phoneOutbound calling for pre-patient registrationResolve billing-related concerns or escalate complex issues to the appropriate teams.Assist patients with payment arrangements and account queries.Record all interactions accurately in the CRM.Handle sensitive billing discussions with empathy, discretion, and professionalism.Meet defined performance metrics (quality, productivity, and customer satisfaction).Adhere strictly to UK data protection regulations (GDPR) and company compliance standards.Skills & CompetenciesExcellent verbal communication and active listening skills.Ability to explain billing and invoice details clearly and confidently.Strong problem-solving and conflict-resolution skills.High attention to detail and accuracy in handling financial queries.Customer-first mindset with empathy and patience.Ability to remain professional in sensitive or high-pressure interactions.  Qualifications & ExperiencePrevious experience in a contact centre or customer service environment (billing/medical billing experience preferred).Minimum Grade 12 / equivalent qualification.Exposure to billing, invoicing, or financial processes advantageous.Confident system navigation and call-handling skills.
https://www.jobplacements.com/Jobs/C/Customer-Service-Agent-UK-Hours-1262529-Job-Search-02-14-2026-04-16-39-AM.asp?sid=gumtree
6d
Job Placements
1
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Key TasksManage Emergency CallsManage the Integrated Emergency Response (IER) applicationOperate a multi-line telephone console and alert systemObtain pertinent information necessary to the dispatch processUse the network to exchange information with other law enforcement and/or emergency response units Find Solutions to Uncommon ProblemsPerform emergency medical dispatch and crisis intervention servicesDetermine the level of priority of calls and enter information into computer-aided dispatch system Perform Administrative DutiesMaintain accurate records on each request for assistanceAny other relevant instructions pertaining to the department and issued by the ManagerEssential QualificationsMatricBAA/First Aid Level 3Essential Experience Minimum of 2 years experience in an Emergency contact centreCustomer care experienceExperience working shifts.PLEASE NOTE: If you have not heard from uss within 2 weeks of applying, please consider your application unsuccessful.
https://www.jobplacements.com/Jobs/I/IER-Call-Centre-Agent-1260621-Job-Search-2-9-2026-8-06-18-AM.asp?sid=gumtree
11d
Job Placements
1
Our company is looking for a Call Center Agent to join our team.Responsibilities:Most of the day will be providing assistants through the phones, webchats or through email;Execute Inbound/Outbound calls, texts and chat while maintaining compliance;Creatively handle objections and qualify customers for sales appointments;Convert phone conversations to highly qualified appointments through relationship building;Processes check orders, performs account file maintenance;Stay current on all service policies, procedures and training updates;Primary Responsibilities;Proficient in online map systems;Maintain excellent attendance and punctuality;Ability to navigate through multiple screens;Check eligibility for potential passengers and provide general information on services;Kindly Call 012 448 5248 or alternatively WhatsApp 067 761 8853Requirements:Excellent communication skills;Training is available for candidates without call centre experience or any formal trainingMust have patience and understanding and enjoy helping people via phone, email or chat messages;Billing inquiries and processing payments, and;Troubleshooting basic technical issues they have with their phone, internet or cable services;
22d
City Centre1
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What Youll DoAnswer incoming calls and respond to customer queries in a professional mannerMake outbound calls to follow up on leads or payments (where required)Maintain accurate records of all customer interactionsMeet and exceed daily/weekly KPIs (e.g., call handling time, customer satisfaction scores)Handle customer concerns with empathy and effective problem-solving skills What Were Looking ForExperience: Minimum 612 months call centre experience (sales, customer service, or collections) preferredSkills: Strong communication skills, active listening, and computer literacyAttitude: Target-driven, reliable, and adaptable to changing demandsLanguage: English fluency (additional languages an advantage)Availability: Must be able to work rotational shifts and weekends if required
https://www.jobplacements.com/Jobs/C/Call-Centre-Agent-1257530-Job-Search-01-30-2026-04-22-10-AM.asp?sid=gumtree
21d
Job Placements
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We are looking for a reliable and
self-driven Call Centre Consultants to join our winning team! Your main duty
will be Inbound and Outbound Debt Collection.
You will be responsible for contacting debtors and negotiating payments.
Requirements
·
1 year of
experience as a Debt Collection consultant
·
Experience in working with targets and tight
deadlines
·
Knowledge of legal an advantage
·
Good negotiation and persuasion skills
Team Player
·
Great interpersonal and communication skills
·
Have a professional level of customer service
·
Excellent typing skills
Should you meet the above requirements kindly email a detailed CV to: akash@fusioncs.co.za
17d
Other1
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Applicants are required to meet the following criteria: Grade 12 (Matric) with certificate and/or other tertiary qualification in CRM will be an advantageCertificate in selling skills will be an advantage.Minimum of two-three (2-3) years experience from a UK-based call centre, both inbound and outboundSales track record beneficialIn person sales/ retail experience will be an advantageKnowledge of Customer Relationship Management (CRM), computerized and ordering systems, and knowledge of Navision will be an advantageKnowledge of Sales and Marketing principlesProficiency in MS Office The successful applicant would be responsible for, but not limited to:Contacting existing and prospective customers telephonically via an outbound call with the aim of selling the companys products and servicesEnsuring the company meets its business objectives through sound Marketing and Public Relations opportunities Salary: Negotiable dependent on experience Please email detailed CV, supporting documentation and salary requirements through to
https://www.jobplacements.com/Jobs/C/Customer-Service-Agent-Telesales-Consultant-Cape-T-1257581-Job-Search-01-30-2026-04-35-12-AM.asp?sid=gumtree
17d
Job Placements
1
Inbound Lead Response Agent is responsible for contacting potential customers who have expressed interest in products or services through inbound channels (website inquiries, online forms, campaigns, advertisements, etc.). This role involves reaching out to these leads, understanding their requirements, providing accurate information, and converting inquiries into sales or qualified opportunities while ensuring excellent customer experience.Location: Kempton ParkKey ResponsibilitiesCall and follow up with leads generated through inbound sources (website, ads, campaigns, referrals, etc.).Understand customer needs and provide suitable information on products or services.Qualify leads and update CRM with accurate customer details and call outcomes.Persuade and guide prospects towards conversions (sales, appointments, or sign-ups).Maintain daily/weekly lead call targets, conversion ratios, and follow-up schedules.Handle sales queries, objections, and escalate complex cases to Management.Ensure compliance with company policies and always maintain professionalism.Work closely with Management / Team Leader to provide feedback on lead quality and campaign performance.Educational & Experience RequirementsMinimum: Matric.Sales experience in telesales or internal sales is essential.Debt counselling knowledge is an advantage.English and Afrikaans Speaking (English first language)Sales, Tele Sales and Call Centre experienceSales (minimum 3 years)Financial services, preferably insuranceStrong verbal communication and persuasive skillsSkills & CompetenciesSkills & CompetenciesStrong verbal communication and persuasive skills.Strong written communication – English first language required.Active listening and ability to build rapport quickly.Customer-centric approach with problem-solving mindset.Good organizational and follow-up skills.Basic computer knowledge (MS Office, CRM tools).Target-oriented with ability to work in a fast-paced environment.
https://www.jobplacements.com/Jobs/I/Inbound-Lead-Response-Call-Center-Agent-1255279-Job-Search-01-23-2026-05-00-37-AM.asp?sid=gumtree
1mo
Job Placements
SavedSave
Purpose of Role
The
primary objective of the Customer Support Agent is to uphold exceptional
service standards while ensuring high levels of customer satisfaction. This
role requires a professional who is helpful, knowledgeable, and articulate when
assisting customers with inquiries related to the company’s products, services,
and technical support.
The
Customer Support Agent serves as a crucial liaison between the business
and its customers, addressing concerns efficiently and resolving issues such as
complaints, order processing, cancellations, technical support requests, and
other related queries. The agent plays a vital role in maintaining positive
customer relationships and enhancing the overall customer experience.
Areas of Responsibility
● Helpdesk Support
● Network Operations Center (NOC)
Accountabilities
and Performance Measures
● Efficiently resolve customer complaints and
inquiries through phone, email, and social media channels.
● Accurately document customer interactions,
troubleshoot connectivity issues, and ensure compliance with SLAs.
● Demonstrate a strong understanding of TT
Connect’s network design and operational functionality.
● Maintain
precise stock documentation and oversee inventory management.
● Exhibit excellent communication,
problem-solving, and analytical skills to enhance customer satisfaction.
● Effectively multitask and coordinate various
tasks to ensure smooth workflow and operational efficiency.
Qualifications / Requirements
Grade 12 or National Senior Certificate.
At least 12 months of experience in an inbound/outbound call
center environment.
Strong communication and presentation skills.
Proficiency in using ticket logging systems for issue tracking
and resolution.
Ability to multitask, prioritize, and coordinate tasks
effectively.
Strong time management skills.
A minimum of 12 months of experience in fiber network support or
technical support.
In-depth knowledge of fiber converters and broadband routers is
essential.
A valid South African driver’s
license (held for a minimum of 3 years).
CompTIA N+,
Certifications such as CompTIA A+ or Cisco CCNA would be
advantageous but are not essential.
Own
vehicle
Valid
driver’s license
Shifts 08:00 - 20:00
09:00 - 21:00
21:00 - 09:00
20:00 - 8:00
Including
working over weekends and public holidays, depending on the shift roster. Send CV to recruitment@ttconnect.co.za
1mo
Boksburg1
SavedSave
The Role:The Customer Services Manager, will be responsible for managing a remote support team of 20+ agents through 2 Team Leaders. The successful candidate will have demonstrable experience in online retail, with deep knowledge of tools like Zendesk, and a proven ability to report at Board level. They will lead the function, drive customer satisfaction, and foster high performance across the team.Key Responsibilities:Lead and manage a remote team including 2 Team Leaders and over 20 customer service agents.Oversee daily operations, ensuring KPIs, SLAs, and customer satisfaction metrics are met.Provide detailed performance reports and insights to the Board of Directors.Maintain and optimise Zendesk workflows and ensure effective ticket handling.Coach, motivate, and develop remote employees to achieve their full potential.Drive initiatives that enhance customer experience and reduce response/resolution times.Handle high-level customer escalations with professionalism and speed.Collaborate with internal departments to align service delivery with wider business goals.Requirements:Minimum of 4 years experience in a Customer Services Manager role within eCommerce/online retail.Strong background in managing remote support teams and leading through Team Leaders.Proficient in using Zendesk (or similar platforms) to manage customer interactions.Proven ability to communicate with and report to Board-level stakeholders.Motivational leadership style with a passion for developing people.Analytical mindset with a focus on continuous improvement.Whats on Offer:Remote- workingOpportunity to work with a forward-thinking, growing online retail brand.Competitive salary.A chance to lead and influence a key area of the business.
https://www.executiveplacements.com/Jobs/C/Customer-Services-Manager-1197538-Job-Search-06-25-2025-04-38-47-AM.asp?sid=gumtree
8mo
Executive Placements
1
SavedSave
Job description:The Acquisitions agent is responsible for sales and lead conversion targets.Marketing of company to both existing and new customers.Follow up on outstanding leads and/or queries.Handle inbound and make outbound calls according to campaigns.Demonstrate excellent knowledge of product, service offerings and systems.Negotiate and make relevant product and service adjustments in line with customer needs, product pricing and company sales strategy.Dealing with customer queries and complaints in a competent, efficient and professional manner, in accordance with companys quality standards and values.Selling value-added services.Up selling of company products.Obtaining referrals from new company customers.Provide constant feedback to intermediaries, management and other departments regarding status of leads.Ensure quality benchmarks are achieved.Manage time and workloads to ensure that deadlines and targets are met.Align own behaviour with company culture and values.Ensure achievement of own performance requirements.Establishing, building and maintaining relationships with our various partners.Contract administration, feedback and daily statistical reporting.Scheduling fitments of company units.Rescheduling appointments.Checking/Maintaining high Quality of schedules.Management of potential cancellations. Competencies Required:Selling skills (objection handling & negotiation).Customer centric.Attention to detail.Deadline and results driven.Initiative.Teamwork.Judgment/Problem solving.Tolerance for stress.Interpersonal and communication skills.Influencing. Job Requirements:Matric.1-2 years previous call centre experience in a sales environment is essential.RE 5, 120 FAIS credits advantageous.MS Office knowledge (Basic or Intermediate Excel).
https://www.jobplacements.com/Jobs/A/Acquisitions-Agent-Gauteng-1205710-Job-Search-7-23-2025-9-16-21-AM.asp?sid=gumtree
7mo
Job Placements
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