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Results for customer service agents call centre in "customer service agents call centre" in Jobs in South Africa in South Africa
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We are seeking a dedicated Call Centre Agent to join our team. As a Call Centre Agent, you will be responsible for handling incoming and outgoing calls from customers, providing exceptional customer service, resolving customer inquiries and issues, and maintaining accurate records of interactions. The ideal candidate should have excellent communication skills, be customer-oriented, patient, and able to work in a fast-paced environment.Duties and responsibilities:Answering and making calls to customersHandling customer inquiries and issuesProviding information about products and servicesMaintaining customer recordsStrong Telephonic skills
https://www.jobplacements.com/Jobs/C/Call-Centre-Agent-Customer-Service-1264110-Job-Search-02-19-2026-04-34-06-AM.asp?sid=gumtree
19h
Job Placements
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Do you excel at building customer relationships and closing deals over the phone? We are seeking a dynamic and motivated Customer Care Agent to join our team in Bloemfontein.If you have experience in customer service, telesales, and call centre environments, we’d love to hear from you!Minimum requirements:Matric (Grade 12) qualification is essentialProven experience in a customer service, telesales, and call centre environmentBilingual (must be fluent in English and Afrikaans); ability to communicate in Xhosa is a strong advantageExcellent telephone manner and communication skillsTarget-driven and customer-focusedResides in BloemfonteinDuties and responsibilities:Handle incoming and outgoing calls to assist customers with queries, concerns, and service requestsEngage in telesales activities, reaching out to potential clients to promote our products and secure appointmentsMaintain an excellent standard of customer service at every touchpointRecord and update customer information accuratelyAchieve and exceed appointment and sales targets for incentive rewardsSkills required:Communication skillsProblem-solving skillsInterpersonal skillsOrganisational skillsAdaptibilityRemuneration:R 6 500 basic + incentive + additional sales incentive (dependent on appointments made)Work hours:Monday - Friday: 08:00 - 17:00Every other Saturday: 08:00 - 12:00IMPORTANT:Applications close 28 July 2025Only applications submitted via the Ditto Jobs platform will be consideredOnly candidates who meet all our clients minimum requirements will be contacted
https://www.jobplacements.com/Jobs/C/Customer-Care-Agent-Bloemfontein-1203495-Job-Search-07-16-2025-02-00-18-AM.asp?sid=gumtree
7mo
Job Placements
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Description:Handle inbound and outbound client calls in a professional mannerAssist customers with policy queries, product information, and cover explanationsProcess policy changes, cancellations, and updates on CRM systemsFollow up on outstanding documents and client requestsCapture accurate client details and maintain customer recordsProvide quotes (if licensed/qualified) and generate leads for sales teamsMeet daily productivity and quality targetsResolve customer issues and escalate when necessaryRequirements:Grade 12 / MatricMinimum 1â??2 years Call Centre or Customer Service experience (insurance experience an advantage)Excellent communication skills â?? verbal & writtenComputer literate with strong typing & CRM system skillsAbility to work under pressure and handle high call volumesPatient, client-centred and professional phone etiquetteWorking Hours:Monday to Friday 7h30 â?? 17h00Every 2nd Saturday â?? 8h30 â?? 13h30Training providedPlease note only candidates that meet the minimum requirements will be considered.  Please follow our website and social media channels to be the first to know when our clients have new vacancies!
https://www.jobplacements.com/Jobs/C/Call-Centre-Agent-1236136-Job-Search-02-19-2026-00-00-00-AM.asp?sid=gumtree
19h
Job Placements
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Minimum RequirementsMinimum 1 Year experience in an insurance call centre environmentGrade 12 / Matric Clear criminal recordStrong communication skills (verbal and written)Computer literate (MS Office and CRM systems advantageous)Ability to work under pressure and meet targetsKey ResponsibilitiesHandle inbound and outbound customer calls professionallyAssist clients with policy queries, amendments, and product informationPromote and upsell insurance products where applicableEnsure accurate capturing of customer information on internal systemsMaintain compliance with company and regulatory requirementsDeliver excellent customer service and maintain client relationshipsMeet daily, weekly, and monthly performance targetsCompetencies & SkillsStrong customer service orientationSales and negotiation skillsAttention to detail and accuracyProblem-solving abilityTime management and organisational skillsTeam player with a positive attitude
https://www.jobplacements.com/Jobs/C/Call-Centre-Agent-1262021-Job-Search-02-12-2026-10-11-33-AM.asp?sid=gumtree
7d
Job Placements
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To lead and evolve the customer service function into a strategic, value-generating division that sets industry benchmarks in service excellence, operational efficiency, and customer satisfaction. This role is pivotal in transforming service operations into a profit centre while championing innovation, digital enablement, and cross-functional alignment.KEY RESPONSIBILITIES: (6 months fixed term contract)Define and evolve customer service standards, objectives, and initiatives to align with corporate strategy.Lead and manage the daily operations of the contact centre to ensure efficient service delivery and high customer satisfaction. This includes supervising and supporting agents, providing training, and performance management.Act as the voice of the customer in executive forums, translating feedback into actionable insights for product and service enhancements.Collaborate cross-functionally with departments to align service delivery with broader business objectives.Champion the adoption of CRM platforms, AI-driven support tools, and self-service portals to enhance customer engagement and reduce service friction.Monitor KPIs such as first-call resolution, average handling time, and customer satisfaction scores, using insights to drive continuous improvement.Resolve complex, escalated service issues that require coordination across departments, ensuring timely and satisfactory outcomes.Ensure adherence to regulatory standards, warranty policies, and service-level agreements (SLAs).Implement quality assurance programs and audits to maintain high service standards.Manage resources and budgets to optimize operational efficiency and cost-effectiveness.Champion a service-led culture across the organization, influencing product, sales, and marketing teams.EducationBachelors degree in business administration, Communications, or a related field (preferred).Minimum of 58 years experience in a contact centre or customer service leadership role.Understanding of workforce planning, scheduling, and resource allocation.Proven track record of transforming service operations and implementing best-in-class practices.
https://www.jobplacements.com/Jobs/C/Contact-Centre-Lead-1262237-Job-Search-02-13-2026-04-07-54-AM.asp?sid=gumtree
7d
Job Placements
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Key ResponsibilitiesManage inbound and outbound voice calls relating to patient medical billing and invoice queries.Provide accurate information and clear explanations of charges, invoices, payment terms, and account balances.Actively chase debt using all communication methods, primarily by phoneOutbound calling for pre-patient registrationResolve billing-related concerns or escalate complex issues to the appropriate teams.Assist patients with payment arrangements and account queries.Record all interactions accurately in the CRM.Handle sensitive billing discussions with empathy, discretion, and professionalism.Meet defined performance metrics (quality, productivity, and customer satisfaction).Adhere strictly to UK data protection regulations (GDPR) and company compliance standards.Skills & CompetenciesExcellent verbal communication and active listening skills.Ability to explain billing and invoice details clearly and confidently.Strong problem-solving and conflict-resolution skills.High attention to detail and accuracy in handling financial queries.Customer-first mindset with empathy and patience.Ability to remain professional in sensitive or high-pressure interactions.  Qualifications & ExperiencePrevious experience in a contact centre or customer service environment (billing/medical billing experience preferred).Minimum Grade 12 / equivalent qualification.Exposure to billing, invoicing, or financial processes advantageous.Confident system navigation and call-handling skills.
https://www.jobplacements.com/Jobs/C/Customer-Service-Agent-UK-Hours-1262529-Job-Search-02-14-2026-04-16-39-AM.asp?sid=gumtree
6d
Job Placements
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Key TasksManage Emergency CallsManage the Integrated Emergency Response (IER) applicationOperate a multi-line telephone console and alert systemObtain pertinent information necessary to the dispatch processUse the network to exchange information with other law enforcement and/or emergency response units Find Solutions to Uncommon ProblemsPerform emergency medical dispatch and crisis intervention servicesDetermine the level of priority of calls and enter information into computer-aided dispatch system Perform Administrative DutiesMaintain accurate records on each request for assistanceAny other relevant instructions pertaining to the department and issued by the ManagerEssential QualificationsMatricBAA/First Aid Level 3Essential Experience Minimum of 2 years experience in an Emergency contact centreCustomer care experienceExperience working shifts.PLEASE NOTE: If you have not heard from uss within 2 weeks of applying, please consider your application unsuccessful.
https://www.jobplacements.com/Jobs/I/IER-Call-Centre-Agent-1260621-Job-Search-2-9-2026-8-06-18-AM.asp?sid=gumtree
11d
Job Placements
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What Youll DoAnswer incoming calls and respond to customer queries in a professional mannerMake outbound calls to follow up on leads or payments (where required)Maintain accurate records of all customer interactionsMeet and exceed daily/weekly KPIs (e.g., call handling time, customer satisfaction scores)Handle customer concerns with empathy and effective problem-solving skills What Were Looking ForExperience: Minimum 612 months call centre experience (sales, customer service, or collections) preferredSkills: Strong communication skills, active listening, and computer literacyAttitude: Target-driven, reliable, and adaptable to changing demandsLanguage: English fluency (additional languages an advantage)Availability: Must be able to work rotational shifts and weekends if required
https://www.jobplacements.com/Jobs/C/Call-Centre-Agent-1257530-Job-Search-01-30-2026-04-22-10-AM.asp?sid=gumtree
21d
Job Placements
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Applicants are required to meet the following criteria: Grade 12 (Matric) with certificate and/or other tertiary qualification in CRM will be an advantageCertificate in selling skills will be an advantage.Minimum of two-three (2-3) years experience from a UK-based call centre, both inbound and outboundSales track record beneficialIn person sales/ retail experience will be an advantageKnowledge of Customer Relationship Management (CRM), computerized and ordering systems, and knowledge of Navision will be an advantageKnowledge of Sales and Marketing principlesProficiency in MS Office The successful applicant would be responsible for, but not limited to:Contacting existing and prospective customers telephonically via an outbound call with the aim of selling the companys products and servicesEnsuring the company meets its business objectives through sound Marketing and Public Relations opportunities Salary: Negotiable dependent on experience Please email detailed CV, supporting documentation and salary requirements through to
https://www.jobplacements.com/Jobs/C/Customer-Service-Agent-Telesales-Consultant-Cape-T-1257581-Job-Search-01-30-2026-04-35-12-AM.asp?sid=gumtree
17d
Job Placements
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Inbound Lead Response Agent is responsible for contacting potential customers who have expressed interest in products or services through inbound channels (website inquiries, online forms, campaigns, advertisements, etc.). This role involves reaching out to these leads, understanding their requirements, providing accurate information, and converting inquiries into sales or qualified opportunities while ensuring excellent customer experience.Location: Kempton ParkKey ResponsibilitiesCall and follow up with leads generated through inbound sources (website, ads, campaigns, referrals, etc.).Understand customer needs and provide suitable information on products or services.Qualify leads and update CRM with accurate customer details and call outcomes.Persuade and guide prospects towards conversions (sales, appointments, or sign-ups).Maintain daily/weekly lead call targets, conversion ratios, and follow-up schedules.Handle sales queries, objections, and escalate complex cases to Management.Ensure compliance with company policies and always maintain professionalism.Work closely with Management / Team Leader to provide feedback on lead quality and campaign performance.Educational & Experience RequirementsMinimum: Matric.Sales experience in telesales or internal sales is essential.Debt counselling knowledge is an advantage.English and Afrikaans Speaking (English first language)Sales, Tele Sales and Call Centre experienceSales (minimum 3 years)Financial services, preferably insuranceStrong verbal communication and persuasive skillsSkills & CompetenciesSkills & CompetenciesStrong verbal communication and persuasive skills.Strong written communication – English first language required.Active listening and ability to build rapport quickly.Customer-centric approach with problem-solving mindset.Good organizational and follow-up skills.Basic computer knowledge (MS Office, CRM tools).Target-oriented with ability to work in a fast-paced environment.
https://www.jobplacements.com/Jobs/I/Inbound-Lead-Response-Call-Center-Agent-1255279-Job-Search-01-23-2026-05-00-37-AM.asp?sid=gumtree
1mo
Job Placements
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Job description:The Acquisitions agent is responsible for sales and lead conversion targets.Marketing of company to both existing and new customers.Follow up on outstanding leads and/or queries.Handle inbound and make outbound calls according to campaigns.Demonstrate excellent knowledge of product, service offerings and systems.Negotiate and make relevant product and service adjustments in line with customer needs, product pricing and company sales strategy.Dealing with customer queries and complaints in a competent, efficient and professional manner, in accordance with companys quality standards and values.Selling value-added services.Up selling of company products.Obtaining referrals from new company customers.Provide constant feedback to intermediaries, management and other departments regarding status of leads.Ensure quality benchmarks are achieved.Manage time and workloads to ensure that deadlines and targets are met.Align own behaviour with company culture and values.Ensure achievement of own performance requirements.Establishing, building and maintaining relationships with our various partners.Contract administration, feedback and daily statistical reporting.Scheduling fitments of company units.Rescheduling appointments.Checking/Maintaining high Quality of schedules.Management of potential cancellations. Competencies Required:Selling skills (objection handling & negotiation).Customer centric.Attention to detail.Deadline and results driven.Initiative.Teamwork.Judgment/Problem solving.Tolerance for stress.Interpersonal and communication skills.Influencing. Job Requirements:Matric.1-2 years previous call centre experience in a sales environment is essential.RE 5, 120 FAIS credits advantageous.MS Office knowledge (Basic or Intermediate Excel).
https://www.jobplacements.com/Jobs/A/Acquisitions-Agent-Gauteng-1205710-Job-Search-7-23-2025-9-16-21-AM.asp?sid=gumtree
7mo
Job Placements
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