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Results for call centre in customer service in "call centre in customer service" in Jobs in South Africa in South Africa
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One of the prominent leaders in the logistics sector is seeking experienced, client orientated and target driven customer service / call centre staff with a great track record to join their team. Position OverviewWe are seeking a Customer Service Call Centre Representative to join the logistics team. The role involves handling customer inquiries, resolving issues, and ensuring smooth coordination of shipments and deliveries. You will be the first point of contact for clients, providing professional support and maintaining high service standards.Key Responsibilities:• Customer Interaction• Answer inbound calls, emails, and chat inquiries promptly and professionally.• Provide accurate information regarding shipments, delivery schedules, and logistics services.• Handle complaints and escalate complex issues to the appropriate department.• Logistics Coordination• Track shipments and update customers on delivery status.• Liaise with warehouse, transport, and operations teams to resolve service issues.• Assist in scheduling pickups and deliveries.• Problem Solving• Investigate and resolve delivery delays, damaged goods, or misrouted shipments.• Offer alternative solutions to meet customer needs.Data Management:Record customer interactions in CRM systems.Maintain accurate documentation of service requests and resolutions.Qualifications & Skills:Education: High school diploma or equivalent; logistics or business-related qualification preferred.Experience: 3–6 years in a call centre or customer service role (logistics/transport industry experience advantageous). Skills:Strong communication (verbal and written).Problem-solving and conflict resolution.Ability to multitask in a fast-paced environment.Proficiency in MS Office and CRM software.Knowledge of logistics processes (tracking, warehousing, transportation).Competencies:Customer-focused mindset.Team player with collaborative attitude.Attention to detail and accuracy.Ability to remain calm under pressure.• Time management and organizational skills.
https://www.jobplacements.com/Jobs/C/Customer-service-Call-centre-Logistics-1255473-Job-Search-01-25-2026-01-00-15-AM.asp?sid=gumtree
7d
Job Placements
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What Youll DoAnswer incoming calls and respond to customer queries in a professional mannerMake outbound calls to follow up on leads or payments (where required)Maintain accurate records of all customer interactionsMeet and exceed daily/weekly KPIs (e.g., call handling time, customer satisfaction scores)Handle customer concerns with empathy and effective problem-solving skills What Were Looking ForExperience: Minimum 612 months call centre experience (sales, customer service, or collections) preferredSkills: Strong communication skills, active listening, and computer literacyAttitude: Target-driven, reliable, and adaptable to changing demandsLanguage: English fluency (additional languages an advantage)Availability: Must be able to work rotational shifts and weekends if required
https://www.jobplacements.com/Jobs/C/Call-Centre-Agent-1257530-Job-Search-01-30-2026-04-22-10-AM.asp?sid=gumtree
2d
Job Placements
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My well-established courier client is seeking a suitable Customer Service Controller to join their team.Afrikaans non-negotiable, call centre experience essential; courier / freight experience essential.Min. 2 years in similar role working with a domestic / international role.
https://www.jobplacements.com/Jobs/C/Customer-Service-Controller-Bloemfontein-1255165-Job-Search-01-23-2026-04-21-33-AM.asp?sid=gumtree
9d
Job Placements
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Inbound Lead Response Agent is responsible for contacting potential customers who have expressed interest in products or services through inbound channels (website inquiries, online forms, campaigns, advertisements, etc.). This role involves reaching out to these leads, understanding their requirements, providing accurate information, and converting inquiries into sales or qualified opportunities while ensuring excellent customer experience.Location: Kempton ParkKey ResponsibilitiesCall and follow up with leads generated through inbound sources (website, ads, campaigns, referrals, etc.).Understand customer needs and provide suitable information on products or services.Qualify leads and update CRM with accurate customer details and call outcomes.Persuade and guide prospects towards conversions (sales, appointments, or sign-ups).Maintain daily/weekly lead call targets, conversion ratios, and follow-up schedules.Handle sales queries, objections, and escalate complex cases to Management.Ensure compliance with company policies and always maintain professionalism.Work closely with Management / Team Leader to provide feedback on lead quality and campaign performance.Educational & Experience RequirementsMinimum: Matric.Sales experience in telesales or internal sales is essential.Debt counselling knowledge is an advantage.English and Afrikaans Speaking (English first language)Sales, Tele Sales and Call Centre experienceSales (minimum 3 years)Financial services, preferably insuranceStrong verbal communication and persuasive skillsSkills & CompetenciesSkills & CompetenciesStrong verbal communication and persuasive skills.Strong written communication – English first language required.Active listening and ability to build rapport quickly.Customer-centric approach with problem-solving mindset.Good organizational and follow-up skills.Basic computer knowledge (MS Office, CRM tools).Target-oriented with ability to work in a fast-paced environment.
https://www.jobplacements.com/Jobs/I/Inbound-Lead-Response-Call-Center-Agent-1255279-Job-Search-01-23-2026-05-00-37-AM.asp?sid=gumtree
9d
Job Placements
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Applicants are required to meet the following criteria: Grade 12 (Matric) with certificate and/or other tertiary qualification in CRM will be an advantageCertificate in selling skills will be an advantage.Minimum of two-three (2-3) years experience from a UK-based call centre, both inbound and outboundSales track record beneficialIn person sales/ retail experience will be an advantageKnowledge of Customer Relationship Management (CRM), computerized and ordering systems, and knowledge of Navision will be an advantageKnowledge of Sales and Marketing principlesProficiency in MS Office The successful applicant would be responsible for, but not limited to:Contacting existing and prospective customers telephonically via an outbound call with the aim of selling the companys products and servicesEnsuring the company meets its business objectives through sound Marketing and Public Relations opportunities Salary: Negotiable dependent on experience Please email detailed CV, supporting documentation and salary requirements through to
https://www.jobplacements.com/Jobs/C/Customer-Service-Agent-Telesales-Consultant-Cape-T-1257581-Job-Search-01-30-2026-04-35-12-AM.asp?sid=gumtree
2d
Job Placements
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Primary Purpose The Customer Care (Sales) Consultant secures sales and long-term customer relationships by reaching out to clients through constant and consistent calls, correspondence, and or other mediums of communication being utilized at our client. This individual offers our clients full product range and services as well as explains how these benefits the customer. This individual should assist customers every step of the customer journey to ensure maximum service and satisfaction. This role must execute business, sales and portfolio strategies, generate leads, discuss product range and benefits with customers as well as introduce payment plans. This role builds positive relationships with clients, turns prospective and existing customers into loyal customers as well as activates dormant customers through effective and exceptional customer experience.Essential Functions Predominantly out-bound sales customer management, however inbound customer management from time to time.Contact prospective and existing customers by telephone, email, and other methods to identify prospects that fit the target demographic.Use product/service knowledge to showcase the solutions that Sir Fruit can offer, analyze individual customer needs, and respond to customer inquiries efficiently.Create a need for customers in order to upsell and cross-sell additional products/services arises and effectively drive sales through completion.Develop positive relationships and maintain contact with existing clients to ensure satisfaction, inform them about new products or services, and request referrals.Grow the customer base by optimization of the product and service portfolio.Identifying warm leads through market research, secure sales and ensure retention and growth of these leads.Meet/exceed sales, revenue and outbound as well as inbound call center metrics/targets while providing a superior customer experience.Update and maintain database, CRM, and other software to track progress and report out as requested on related metrics.Business financial shape focus and initiativesSupport to the sales and other internal teamsComplaint / Conflict management and resolutionAdministrative duties Education and Experience Matric - essentialMinimum 2 years experience within a call center environment2+ years of outbound sales call center experience required.Previous FMCG (Beverage) experience an advantage. Competencies requiredhttps://www.jobplacements.com/Jobs/C/CUSTOMER-CARE-SALES-CONSULTANT-1254300-Job-Search-1-21-2026-10-28-45-AM.asp?sid=gumtree
11d
Job Placements
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Do you excel at building customer relationships and closing deals over the phone? We are seeking a dynamic and motivated Customer Care Agent to join our team in Bloemfontein.If you have experience in customer service, telesales, and call centre environments, we’d love to hear from you!Minimum requirements:Matric (Grade 12) qualification is essentialProven experience in a customer service, telesales, and call centre environmentBilingual (must be fluent in English and Afrikaans); ability to communicate in Xhosa is a strong advantageExcellent telephone manner and communication skillsTarget-driven and customer-focusedResides in BloemfonteinDuties and responsibilities:Handle incoming and outgoing calls to assist customers with queries, concerns, and service requestsEngage in telesales activities, reaching out to potential clients to promote our products and secure appointmentsMaintain an excellent standard of customer service at every touchpointRecord and update customer information accuratelyAchieve and exceed appointment and sales targets for incentive rewardsSkills required:Communication skillsProblem-solving skillsInterpersonal skillsOrganisational skillsAdaptibilityRemuneration:R 6 500 basic + incentive + additional sales incentive (dependent on appointments made)Work hours:Monday - Friday: 08:00 - 17:00Every other Saturday: 08:00 - 12:00IMPORTANT:Applications close 28 July 2025Only applications submitted via the Ditto Jobs platform will be consideredOnly candidates who meet all our clients minimum requirements will be contacted
https://www.jobplacements.com/Jobs/C/Customer-Care-Agent-Bloemfontein-1203495-Job-Search-07-16-2025-02-00-18-AM.asp?sid=gumtree
7mo
Job Placements
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Job PurposeTo generate new business and grow company sales through outbound telephone-based cold calling, client follow-ups, and relationship building.Key ResponsibilitiesConduct outbound cold calls to potential and existing clientsPromote company products and services telephonicallyGenerate and qualify sales leadsConvert leads into confirmed salesMaintain and update client information on the systemFollow up on quotations and customer enquiriesAchieve and exceed monthly sales targetsBuild and maintain strong customer relationshipsProvide feedback to management on market trends and customer needsMaintain professional telephone etiquette at all timesMinimum RequirementsGrade 12 (Matric)Previous internal sales / call centre experience advantageousStrong communication and negotiation skillsConfident, target-driven and self-motivatedAbility to work under pressure and meet deadlinesComputer literacy (MS Office)Key CompetenciesExcellent verbal communicationPersuasive and results-drivenProfessional attitudeTime management skillsCustomer-focused mindset
https://www.jobplacements.com/Jobs/I/Internal-Sales-Consultant-Telephone-Based-Cold-Cal-1257231-Job-Search-01-29-2026-10-15-54-AM.asp?sid=gumtree
3d
Job Placements
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Customer Service & Sales Specialist (Telesales)High-energy telesales role driving outbound sales and customer growth | Lansdowne, Cape Town | R10 000 basic with commission opportunityAbout Our ClientOur client operates in a customer-focused, sales-driven environment where proactive communication and performance matter. The business relies on strong outbound engagement, disciplined sales processes, and professional customer service to drive growth and long-term partnerships. This role is suited to individuals who thrive in target-driven environments and take pride in representing a brand over the phone.The Role: Customer Service & Sales Specialist (Telesales)This role combines outbound telesales with customer service responsibility, positioning the successful candidate as a key point of contact for both new and existing customers. The focus is on driving revenue through proactive calling, resolving customer queries efficiently, and supporting the broader sales operation through accurate administration and lead generation. Performance, consistency, and attention to detail are critical to success in this position.Key Responsibilities2 to 3 years of experience in high-volume outbound telesales, using prepared sales scripts to drive sales and exceed targetsConduct outbound calls to existing and prospective customers to maximise sales through product knowledge and persuasionIdentify and research new business opportunities and generate qualified leads for the Sales TeamAct as the dedicated point of contact for assigned customer representatives, resolving issues within agreed timeframesAccurately capture orders in Navision and maintain a clean, up-to-date sales databasePrepare and issue professional quotations for clientsRecord customer feedback, interactions, and sales activity with a high level of accuracyProvide switchboard relief and assist with ad hoc administrative or team support tasks as requiredAbout You2 to 3 years of experience in a high-volume outbound telesales or call centre sales environmentProven ability to close sales and consistently work towards and exceed targetsProficient in Microsoft Office, with experience using Navision or CRM systems, is advantageousHigh energy levels with the resilience to perform under pressure in a fast-paced environmentStrong attention to detail, particularly in data capture, file hyg
https://www.jobplacements.com/Jobs/C/Customer-Service--Sales-Specialist-Telesales-1255598-Job-Search-1-26-2026-5-33-29-AM.asp?sid=gumtree
6d
Job Placements
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Key Responsibilities:Handle calls and customer interactions with professionalism and empathy.Manage and update CRM systems accurately.Provide administrative support to the UK operations team.Multitask effectively in a fast-paced environment.Deliver excellent customer service and support.Requirements:Fluent in English (both written and spoken).Previous experience in a call centre or administrative environment.Strong multitasking and organisational skills.Experience with CRM systems beneficial.Positive attitude and willingness to go the extra mile.
https://www.jobplacements.com/Jobs/C/Call-Centre-Administrator--Langebaan-1235261-Job-Search-01-19-2026-00-00-00-AM.asp?sid=gumtree
13d
Job Placements
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If English or Afrikaans is your first language (non-negotiable), you have just finished school or stuck in your early career and ready to start earning real money, then we want to hear from you!If youre confident, motivated, and not afraid to talk to people, this is your chance to launch a high-energy sales career with full training, a basic salary, and uncapped commission.What Youll Be Doing:As part of our outbound sales team, youll learn how to:Speak to new potential clients via calls, emails, and messagesIntroduce people to our online trading platforms and servicesHelp clients sign up and fund their accountsFollow up with leads (because persistence = commission ??)Work towards daily, weekly, and monthly sales targetsUpdate customer details on our system (well train you!)Learn professional sales skills in a fast-paced call centre environmentWork closely with experienced team members wholl support your growth?? Dont worry full PAID training is provided before you hit the phones.What You Need to Bring:Matric (essential)Your first language MUST be English (Afrikaans speakers fluent in English will also be considered)Confidence and a positive attitudeStrong communication skillsWillingness to learn and take feedbackMotivation to earn money and grow your careerhttps://www.jobplacements.com/Jobs/O/Outbound-Call-Centre-Agents-1257195-Job-Search-1-29-2026-11-52-38-AM.asp?sid=gumtree
3d
Job Placements
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Role OverviewWe are seeking lively, detail-oriented, and experienced Customer Service / FICA Agents to provide exceptional customer support on our online trading platform while ensuring full compliance with FICA and AML requirements. This role is client-facing and compliance-focused, requiring strong communication skills, accuracy, and the ability to work efficiently in a fast-paced environment.Key ResponsibilitiesCustomer Service & Platform SupportProvide prompt, professional customer support via multiple communication channels.Assist clients with platform navigation, trading processes, and basic technical queries.Resolve customer complaints efficiently and ensure high levels of client satisfaction.Maintain accurate records of customer interactions and transactions.Stay informed on platform updates, system changes, and relevant market trends.Maintain strict customer confidentiality at all times.FICA & Compliance ResponsibilitiesConduct client identification and verification (KYC), including the collection and verification of required documentation (ID, proof of address, source of funds, etc.).Ensure all FICA verification is completed prior to onboarding or transaction finalisation.Perform ongoing client monitoring in line with regulatory requirements.Identify and report suspicious or unusual transactions related to potential money laundering or terrorist financing to the Financial Intelligence Centre (FIC).Accurately record and report discrepancies identified during the verification process.Maintain proper record-keeping of client documentation and transactions in accordance with FICA requirementsMinimum Requirements:Matric / High School qualification (required).Minimum 12 years customer service experience (call centre, financial services, or client-facing roles preferred).Excellent verbal and written communication skills in English (additional languages are advantageous).Strong problem-solving, multitasking, and analytical skills.High attention to detail and accuracy, particularly in compliance-related work.Computer literate with working knowledge of MS Office and CRM/customer service systems.Basic understanding of financial regulations (FICA/AML knowledge advantageous; training will be provided).Ability to work rotational shifts
https://www.jobplacements.com/Jobs/C/Customer-Service-Agent-1254837-Job-Search-01-22-2026-10-05-11-AM.asp?sid=gumtree
10d
Job Placements
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