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Results for call center customer service jobs in "call center customer service jobs" in Jobs in South Africa in South Africa
1
Identify and respond to customer needsAnswer calls and log tickets timorouslyRecord all complains on the systemEnsure that all complaints are corrected within the specified times.Follow up on customer queries and overdue ticketsConduct customer satisfaction surveysAssist Key Account ManagerScheduling of call centre activities to facilitate effective executionManage and analyze customer service levelsRespond to complex requirements from Clients Diploma in Customer Service a MUST
https://www.jobplacements.com/Jobs/N/National-Call-Centre-Agent-1273423-Job-Search-3-19-2026-7-44-56-AM.asp?sid=gumtree
8h
Job Placements
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Responsibilities:Handle inbound and outbound customer calls professionallyAssist customers with general enquiries and service bookingsCapture and update customer information accurately on the systemFollow up with customers regarding appointments and queriesMaintain a high level of customer satisfactionWork towards achieving call centre targets and service standardsRequirements:Previous customer service experience (call centre experience advantageous)Good telephone etiquette and strong communication skillsBasic computer literacy with data capturing experienceAbility to work under pressure and meet targetsStrong organisational and time management skillsProfessional and friendly manner Please note only candidates with the required experience will be contacted and considered. If you are not contacted within 14 days from application, kindly consider your application as unsuccessful.Applications will only be considered from candidates who meet the specified criteria as per the job spec. If you do not meet the requirements, Select Motor Recruitment reserves the right not to respond to your application. Applications should be submitted no later than 2 weeks from advertising.
https://www.jobplacements.com/Jobs/P/Passenger-Vehicle-Call-Centre-Agent-Northern-Subur-1271962-Job-Search-03-16-2026-04-03-42-AM.asp?sid=gumtree
6d
Job Placements
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Do you excel at building customer relationships and closing deals over the phone? We are seeking a dynamic and motivated Customer Care Agent to join our team in Bloemfontein.If you have experience in customer service, telesales, and call centre environments, we’d love to hear from you!Minimum requirements:Matric (Grade 12) qualification is essentialProven experience in a customer service, telesales, and call centre environmentBilingual (must be fluent in English and Afrikaans); ability to communicate in Xhosa is a strong advantageExcellent telephone manner and communication skillsTarget-driven and customer-focusedResides in BloemfonteinDuties and responsibilities:Handle incoming and outgoing calls to assist customers with queries, concerns, and service requestsEngage in telesales activities, reaching out to potential clients to promote our products and secure appointmentsMaintain an excellent standard of customer service at every touchpointRecord and update customer information accuratelyAchieve and exceed appointment and sales targets for incentive rewardsSkills required:Communication skillsProblem-solving skillsInterpersonal skillsOrganisational skillsAdaptibilityRemuneration:R 6 500 basic + incentive + additional sales incentive (dependent on appointments made)Work hours:Monday - Friday: 08:00 - 17:00Every other Saturday: 08:00 - 12:00IMPORTANT:Applications close 28 July 2025Only applications submitted via the Ditto Jobs platform will be consideredOnly candidates who meet all our clients minimum requirements will be contacted
https://www.jobplacements.com/Jobs/C/Customer-Care-Agent-Bloemfontein-1203495-Job-Search-07-16-2025-02-00-18-AM.asp?sid=gumtree
8mo
Job Placements
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Call Centre Agent - Customer CareSeniority Level: 2-5 yearsType: PermanentJob Summary:As a Call Centre Agent, you will be the first point of contact for our customers, providing exceptional support and assistance with their inquiries and issues. This role is essential in ensuring our customers have a positive experience with the Volvo brand.Key Responsibilities:Operational Oversight:Handle inbound and outbound calls, emails, and chats from customers regarding inquiries, issues, and feedback.Provide accurate and timely information about Volvo products, services, and policies.Resolve customer complaints and issues effectively, ensuring a high level of customer satisfaction.Ensure compliance with company policies and industry regulations.Problem Resolution:Investigate and resolve customer issues, escalating complex cases to the Call Centre Supervisor as needed.Follow up with customers to ensure their issues have been resolved to their satisfaction.Document customer interactions and solutions on the Salesforce system.Customer Service Excellence:Maintain a customer-centric approach in all interactions, focusing on delivering a positive customer experience.Demonstrate empathy, patience, and professionalism when dealing with customers.Collaborate with team members to share knowledge and best practices.
https://www.jobplacements.com/Jobs/C/Call-Centre-Agent-Customer-Care-1270088-Job-Search-03-09-2026-10-28-58-AM.asp?sid=gumtree
12d
Job Placements
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Callforce Johannesburg is currently recruiting for Upgrades consultants.The Upgrades Sales consultant will play a crucial role in driving sales and customer loyalty by offering upgrade opportunities to existing clients. This role involves understanding customer needs, recommending suitable upgrades, and ensuring a seamless transition for the customer. As part of our growth strategy, our ideal candidate should be results driven, have excellent communication skills, a persuasive sales approach, and a passion for delivering outstanding customer service.Requirements:- Call centre telco upgrades experience of 1+ year.- Ability to quickly learn and retain detailed information about a wide range of products and services.- Problem-Solving: Strong problem-solving skills and the ability to think on your feet.- Organization: Excellent organizational skills and attention to detail.
https://www.jobplacements.com/Jobs/U/Upgrades-consultants-1204616-Job-Search-07-19-2025-02-00-27-AM.asp?sid=gumtree
8mo
Job Placements
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The Customer Services Controller provides real-time ecommerce support to customers and internal stakeholders. The role focuses on resolving order-related queries across multiple channels (calls, emails, help centre), supporting store-led fulfillment, and ensuring a high-quality customer experience within a fast-paced retail environment.Key ResponsibilitiesHandle ecommerce-related queries via phone, email, chat, and help centre platforms.Support drivers and customers by coordinating with store dispatch for order tracking, delivery issues, and escalations.Drive First Contact Resolution (FCR) and proactive issue resolution.Monitor store fulfillment against SLAs and work with operations to resolve delays.Act as a key link between retail store operations, clients, and delivery teams.Identify trends in customer issues and escalate systemic fulfillment or logistics problems.Ensure professional, friendly, and efficient customer interactions at all times.Hours12-hour retail shifts (08:00–20:00, rotational).Transport provided for shifts ending at 20:00.RequirementsMatric (Grade 12).Minimum 2 years’ experience in a Contact Centre / Help Centre / Customer Support role.Strong understanding of retail ecommerce fulfillment, logistics, or supply chain processes.Proficient in Microsoft Office (especially Outlook and Excel).Comfortable working retail shifts, including weekends and Sundays.Diploma in Logistics, Supply Chain Management, or related field (Advantageous).Experience in a blended or multi-channel contact centre (Advantageous).Previous retail logistics or store-to-door environment exposure (Advantageous).
https://www.jobplacements.com/Jobs/E/E-Commerce-Customer-Service-1271277-Job-Search-03-12-2026-09-00-15-AM.asp?sid=gumtree
9d
Job Placements
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We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.To be a successful call center representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.Call Center Representative Responsibilities:Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.Building lasting relationships with clients and other call center team members based on trust and reliability.Utilizing software, databases, scripts, and tools appropriately.Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.Making sales or recommendations for products or services that may better suit client needs.Taking part in training and other learning opportunities to expand knowledge of company and position.Adhering to all company policies and procedures.
https://www.jobplacements.com/Jobs/A/Airport-Call-Center-Representative-1269684-Job-Search-03-08-2026-23-00-15-PM.asp?sid=gumtree
13d
Job Placements
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A major company in Johannesburg East is seeking a field service technician to join their team.Your mission as the Field Service Engineer is to provide expert repair services for our technology solutions, delivering unmatched customer satisfaction and upholding the highest standards of safety. You are committed to ensuring the performance and longevity of your customers technology through your expertise. You are responsible for the maintenance, repair, and servicing of rental equipment at customer sites and field locations. This hands-on role is vital to ensuring the operational performance, safety, and reliability of equipment in the field, possesses strong technical skills in mechanical, electrical, and hydraulic systems, with a customer-focused attitude and a commitment to high safety and service standards.You willReport into the Operations Manager.Perform field-based diagnostics, repairs, and routine maintenance on rental equipmentRespond to emergency service calls and troubleshoot equipment issues on-site.Conduct pre-delivery inspections and ensure equipment is functioning properly before deploymentProvide technical support to clients, explaining equipment operation and maintenance requirements as neededAssist with workshop-based repairs during low field demand periods, as directed.To succeed, you will needTrade certification or technical diploma in Mechanical, Electrical, or related discipline. Diesel mechanic, Fitter, Mechanical fitter, Millwright etc.Proven experience in field service or maintenance, preferably in pumps, diesel engines, or rental equipmentStrong knowledge of mechanical, electrical, and hydraulic systemsAbility to read and interpret technical manuals, schematics, and service instructions.Excellent troubleshooting and problem-solving skillsStrong customer service mindset with good communication and interpersonal skillsAbility to work independently and manage time effectively in remote or high-pressure environmentProficient in basic computer skills for service reporting and diagnosticValid drivers license; willingness to travel to customer and field sites as requiredIn return, we offerCulture of trust and accountabilityLifelong learning and career growthInnovation powered by peopleComprehensive compensation and benefitsHealth and well-beingJob locationYou will be part of our customer center in Jet Park. You will join a dynamic field service team.
https://www.jobplacements.com/Jobs/F/Field-Service-Technician-1273535-Job-Search-03-19-2026-10-15-06-AM.asp?sid=gumtree
2d
Job Placements
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Description:As a Sales Consultant, youll be the voice of their brand, handling inbound and outbound interactions with both existing and prospective customers. Your focus will be on retention, new policy sales, and ensuring every customer feels valued and supportedResponsibilities: SalesPromote products through inbound and outbound calls.Identify customer needs and recommend suitable coverage options.Achieve individual and team sales targets while maintaining customer satisfaction.RetentionEngage existing policyholders and support their transition to new products.Address questions and concerns, reinforcing the value of keeping pets insured.Team Collaboration Participate in team meetings, coaching, and training sessions.Share feedback and ideas to enhance performance and customer experience.Join daily stand-up meetings.Systems and AdministrationAccurately document customer interactions.Ensure compliance with internal procedures and regulatory standards.Escalate complex issues appropriately.General Adhere to company policies and procedures.Perform other duties as required to support business success.Requirements:Minimum Grade 12 / National Senior Certificate.Experience in sales, customer service, or a call centre environment.High emotional intelligence, empathy, and a customer-first mindset.Strong communication skills in Englishboth verbal and written.Confidence to ask the right questions and understand customer needs.Computer literacy and multitasking ability.Working hours and Shifts:Shifts will include: Monday to Friday: Midnight Start (00:00 08:00) or Early Morning Start (03:00 11:00). Alternating weekly. Hours are subject to change based on business needs and daylight savingsCompetitive Market Related Salary!Please note only candidates that meet the minimum requirements will be considered. Please follow our website and social media channels to be the first to know when our clients have new vacancies!
https://www.jobplacements.com/Jobs/S/Sales-and-Service-Consultant-1264406-Job-Search-03-18-2026-00-00-00-AM.asp?sid=gumtree
4d
Job Placements
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AI Lead Review & Appointment ModeratorEnsure lead accuracy and high quality service standards by acting as a quality control layer for an AI engagement system.Remote, Customer Support, R15000 About Our ClientThe company provides an AI engagement system that handles property enquiry leads. It acts as a service provider for estate agent clients to assist with lead conversion and appointment management.The Role: AI Lead Review & Appointment ModeratorThe AI Lead Review & Appointment Moderator is responsible for reviewing and validating property enquiry leads handled by the AI engagement system. The role exists to ensure that leads and appointments passed to estate agent clients are accurate, relevant, and high quality. It serves as a quality control layer to maintain service standards and ensure the best possible lead conversion outcomes.Key ResponsibilitiesReview inbound property enquiry leads processed by the AI system.Check lead details for accuracy and completeness.Review AI call transcripts and message conversations with leads.Escalate any AI errors, unusual interactions, or client issues to the operations team.Provide relevant moderation notes based on the AI call transcripts and message conversations.Ensure approved leads and appointments are correctly passed to estate agent clients.Experience in customer service, lead qualification, or call centre roles is preferred.Familiarity with estate agency or property enquiries is a plus.About YouStrong attention to detailExcellent written EnglishAbility to assess lead quality quickly and accuratelyComfortable using CRM systems and web-based toolsExperience in customer service, lead qualification, or call centre roles (preferred)Familiarity with estate agency or property enquiries (preferred)Experience reviewing chat or call transcripts (preferred)
https://www.jobplacements.com/Jobs/A/AI-Lead-Review--Appointment-Moderator-1272351-Job-Search-3-17-2026-4-33-26-AM.asp?sid=gumtree
5d
Job Placements
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My client a leading and well-known company based in Cape town requires the services of a Call Centre / Collections Supervisor as soon as possible.Main function of this position is to maximise collections, manage/reduce the arrears, and minimise losses to the Company. In addition, this position focusses on coaching, mentoring & training the Collection Agents and monitoring their performance to set targetsKey Results Areas CollectionsEnsure effective execution of approved collection strategies and develop and implement operating plans to support these strategies.Set and drive team and individual monthly, weekly, and daily targets and KPIs to effectively manage performance levels.Ensure that Collectors negotiate effectively with customers in line with payment amount as per terms of mandated campaigns.Set monthly collection incentives.Identify & resolve system queries relating to collections & debtors book.Ensure effective queue management.Drive the resolution of FPDs, Trace and PC queues via the branches.Conduct regular QA audits per Agent and develop action plan to improve performance.Ensure that weekly and monthly performance reviews are conducted, and action plans formulated to improve performanceExternal CollectionsEnsure unresolved outstanding balances are promptly handed over to the External Debt Collectors.Monitor and measure progress made with collection matters that are handed over.Resolve queries from External Debt Collectors timeously.Generate monthly external vendor invoices for sign-off by the Department HeadOptimization of work processesBe the escalation point for complaints and regulatory referrals and assist in the timely resolution of customer queries.Follow up, collaborate, and build partnerships with internal stakeholders (BMs, Sales, Credit Clerks & Service Specialist) to achieve shared objectives.Design and document internal credit collection processes.Improvement / Innovation: Identify shortcomings in exist
https://www.jobplacements.com/Jobs/C/Call-Centre-Collections-Supervisor-Northern-Suburb-1274109-Job-Search-3-21-2026-4-41-16-PM.asp?sid=gumtree
8h
Job Placements
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Responsibilities:Provide software & hardware support on all our products.Build solid business relationships with our clients.Manage and execute all service calls and new installations (hardware & software) in the set time-frames and the profitability of it.Research, diagnose, troubleshoot, and identify solutions to resolve customer queries.Follow standard procedures for the proper escalation of unresolved issues to the appropriate internal teams.Provide prompt and accurate feedback to customers and the development team.Ensure the proper recording and closure of all issues.Complete onsite networking fault prevention, as well as resolved onsite challenges.Prepare accurate and timely reports.Requirements:2 years experience in the time & attendance/access control field would be ideal.Must have at least 2 years telephonic, call centre and field support experience.A+, N+ certification and networking experience.Excellent written and verbal communication skills.Valid drivers license.Apply today!
https://www.jobplacements.com/Jobs/S/Software-Support-Consultant-1273789-Job-Search-03-20-2026-04-15-20-AM.asp?sid=gumtree
2d
Job Placements
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The successful candidate will be responsible forProviding internal and external customers with an excellent customer service experienceThe efficient and effective logging of customer queries and resolutions thereofDutiesFollow company procedure, processes and policiesTelephonic first line support [polite, professional and clear]Logging maintenance calls as per SLAs signedLogging loan / temps / swaps and assigning stock thereof correctlyMonitoring, quoting and facilitating software renewalsEnsure all client information is correct prior to logging a callGenerating quotes in line with approved pricingResponding to emails in stipulated time frame and according to Daisy policiesHolding other departments accountable for queries that you have sent to them on behalf of customers [e.g.: billing / settlement / contract queries]Reporting “system downs” to ISPs and providing feedback and follow ups hourlyGiving accurate feedback to clients and colleagues within the stipulated time frameSending invoice packs to the invoicing team at the end of each dayEnsuring calls and emails are correctly assigned and actionedChecking Job Cards for potential sales leads and upgradesChecking Job Cards and notifying invoicing team of all charges to be invoiced [check time spent on site, distance travelled, consumables used, work carried out]Selling SLAsPlacing orders with procurementLogging repairs and following up with repair center as to status of repair. Providing feedback to client as to status and ETRQuote follow ups and housekeepingLoan units – Quoting and following upPrepare daily open call reportsPrepare weekly quote reportsEducation and Work ExperienceMatric CertificateKnowledge of Microsoft OfficeMinimum 3 years in a call center supervisor roleSkill SetComputer literateExcellent communication skills [both verbal and written]Proactive, organized and able to multitaskContributes positively to team and company values, culture, and customer experienceRecruitment shall be done in accordance with the companys Employment Equity Plan. People living with disabilities are encouraged to apply
https://www.jobplacements.com/Jobs/S/Service-Controller-1270436-Job-Search-03-10-2026-07-00-15-AM.asp?sid=gumtree
12d
Job Placements
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IntroductionMagnitude Group is expanding and we are looking for experienced Call Centre Sales Agents who are serious about earning and growing. If you have a proven sales background in a call centre environment and are driven by commission, this is your opportunity to join a high-performance team with unlimited earning potential. Duties & Responsibilities Conduct outbound sales calls to potential customers Consistently achieve and exceed sales targets Professionally present products and close sales Capture customer information accurately Provide excellent customer service Contribute positively to a target-driven team environment Desired Experience & Qualification Matric (Compulsory) Minimum 1 year Call Centre Sales Experience (Compulsory) Proven track record in sales Strong communication and closing skills Target driven and money motivated Able to work in a fast-paced environment Package & Remuneration R2400 Attendance Bonus Uncapped Commission from Sale One High earning potential Full Paid Training and Ongoing Support Growth and Promotion Opportunities Incentives Interested?Only candidates with Call Centre Sales experience will be considered.
https://www.jobplacements.com/Jobs/T/TELESALES-AGENT-CALL-CENTER-AGENT-SALES-AGENT-SALE-1268190-Job-Search-3-4-2026-3-47-50-AM.asp?sid=gumtree
19d
Job Placements
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