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Call Centre Representatives

2 days ago354 views
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General Details
Location:
City Centre, Pretoria / Tshwane
Advertised By:Agency
Company Name:Quintons Skills Development
Job Type:Full-Time
Employment Equity:Non EE/AA
Valid Until:2026-04-13
Description

We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services.


Call Center Representative Responsibilities:
  • Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
  • Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
  • Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
  • Building lasting relationships with clients and other call center team members based on trust and reliability.
  • Utilizing software, databases, scripts, and tools appropriately.
  • Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
Contact 010 448 4258 or alternatively WhatsApp 067 761 8853 for more information.

Call Center Representative Requirements:
  • High school diploma or equivalent.
  • Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
  • Understanding of company products, services, and policies.
  • Ability to ask prying questions and diffuse tense situations.
  • Strong time management and decision making skills.
  • Adaptability and accountability.
  • Training and induction will be conducted, no experience needed
Id Subtitle 1352102406
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boerboel
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