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Expirianced vehicle installer of vehicles and trucks. Must be able to fit telematics, video systems and other aftermarket solutions into any type of vehicles.Requirments:-drivers license - police clearance -passportcomputer savvy Able to work late hours and weekend when required Travel out of town for longer periodsSalary negotiable according to expiriance and numbers of hours worked in a month.Flexible work schedule Apply with cv, references and all other documents to fmsjhb@gmail.com
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Vehicle recon position
requirements:
• matric
• code 8 or code 10 drivers license
must have valid driver's license
• good communication skillls
• fluent in english
• must have references
• previous job experience required
• attend to the washing of the cars on a daily basis
• collect car parts from certain suppliers which your manager will instruct you to collect
• position available in northcliff johannesburg
must have vehicle parts knowledge
must be able to source parts and must have vehicle recon experience
must be residing in johannesburg
please only email if you meet the requirements and if you are serious to work must be available immediately
please email your cv to:
star19@hotmail com
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Our quantitative risk work is usually required towards the end of project study phases which means that we have tight deadlines. A typical project ranges from 1 week for small projects and 4 weeks for large projects. We spend quite a lot of time collecting data from clients, which is then followed by the modelling process. Once the models are developed initial results are produced which are then discussed with the client. We often do re-runs of the models with changes received from the client. Once the client is satisfied with the results, a final report is developed.
The work does sometimes require analysts to work after hours to meet deadlines, but this is infrequent, and we try to manage client expectations to avoid unnecessary late nights.
We work from our offices in Centurion, but most of our analysts work from home for 2 or 3 days a week. We would therefore expect you to have a reliable internet connection and an environment that is suitable for attending and facilitating meetings. We have solar power at our offices and would expect you to attend or facilitate meetings from the office if you suspect your power at home may let you down.
What are we looking for?
We have an opportunity for a Quantitative Risk Analyst to join our team as part of our graduate development programme. We would require this person to have the following skills and qualifications:
A BSc degree in Quantitative Risk Management, preferably at honours level, or a similar degree which covers statistics and financial mathematics.A thorough understanding of financial modelling.A thorough understanding of statistical methods, probability distributions, Monte Carlo simulations, and Markov processes.A good command of Microsoft Excel.Very good verbal and written communication skills.Excellent ability to work with clients to collect data and to explain model outcomes in simple terms.We do not require experience in actual project risk modelling, but it would be an advantage if you have experience in this area.
The following are not mandatory but will be advantageous:
Knowledge of R and/or Python.Programming experience in VBA or C#.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMzk2NTc4Nzc1P3NvdXJjZT1ndW10cmVl&jid=1260606&xid=2396578775
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This business is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, and have the guest experience at the core of their focus daily and care of the sustainability of our communities and environment. Every single employee makes a huge difference to our success and our contribution to the world, regardless of their role or function. For this reason, we choose individuals very carefully – they are the strength and the future of this business.
The Senior Back Office Engineer will report to the IT Manager. The Senior Back Office Engineer fulfils
a multifaceted role and is responsible for maintaining the company’s Systems and ICT Infrastructure.
KEY OUTPUTS
Configure, Monitor and Maintain the VMware ESX and core infrastructure storage environmentConfigure, Monitor and Maintain hardware including switches, routers, Servers, Firewalls, Telephone systemsDesign and build-out Head Office, Regional Office, and Lodge infrastructure to meet business requirementsMonitoring systems and services to ensure system availability and sufficient capacity existsMitigate risks in the server, storage, and network environmentApply operating system patches, hotfixes, service packs, and hardware updatesIdentify opportunities for increased reliability, availability, supportability, performance, and securityInvestigate higher tier incidents and resolve problemsImplement, maintain, and monitor IT security standards and best practicesBuild out and maintain Backup\Disaster Recovery and High Availability capabilitiesContribute to developing, documenting, implementing and upholding IT policies and proceduresContribute to maintaining an accurate asset register of physical and digital IT assets and maintain a replacement planContribute to maintaining ICT technical documentation
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES (AT LEAST 5 YEARS)
Architecting, planning and implementing complex IT systemsFirewalls (Palo Alto and/or SonicWALL preferred)Virtualisation technologies (VMWare preferred)Enterprise Security Services (Endpoint and Server protection)Extensive experience with MS Windows and MS Office product implementations and support including Active Directory, LDAP, Exchange Remote Desktop Services and IISMessaging fundamentals (Mimecast SMTP, DMARC, DKIM, SPF)Enterprise storage management (EMC, EqualLogic. iSCSI, LUN, Load balancing)Network Design – Routing, Switching (VLAN, STP PoE), IPv4 (DHCP, DNS, Subnet)Strong documentation and policy writing skills
DESIRED EXPERIENCE AND QUALIFICATION
VMWare, MCSE, CCNP, ITIL, Microsoft 365, AzurePr...
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JOB PURPOSE
Responsible for the day to day operational management of our Inbound Sales & Service Contact Centre. Managing and coaching multi-skilled Contact Centre teams via the Sales & Service Team Managers, collaborating with key stakeholders across the business to deliver exceptional customer service across key customer touch-points, in line with our client’s sales and service strategy and risk appetite.
The role holder will have the responsibility of managing a centre of excellence, delivering industry leading customer service and exceptional colleague engagement.
ACCOUNTABILTIES & DELIVERABLES
Deliver annual Contact Centre and Customer Experience objectives ensuring it is aligned to our client’s strategy and risk appetiteManage and support the delivery of the Contact Centre’s operational service strategyLead, develop and motivate Team Managers to encourage agents to deliver a best in class service across all stages of the customer journeyProvide strong, visible leadership to help deliver a positive, open culture where high quality colleagues can deliver to their full potentialEffectively manage and develop the performance, talent and future capability of all direct reports and wider teamAccountable for delivering Contact Centre processes in line with Conduct/ Regulatory risk standards and within Operations risk appetiteOperate within the Customer Service Risk and Control framework, effectively monitoring key risks, escalated issues and identifying common trendsDrive fair outcomes for the customer, embedding these principles in all Contact Centre processes and policy. Prompt action taken to mitigate issues identified through outcome testing measuresWork with the Business to deliver new products, changes or initiatives impacting Customer ServiceEnsure the Contact Centre has appropriate levels of multi-skilled resource at all times, coordinating staff recruitment and trainingDesigning and delivering reward and incentive schemes aligned to fair customer outcomesOwnership of first line operational risks and controlsDevelop strong working relationships with key internal and external stakeholders, to achieve business objectives
PERSON SPECIFICIATION
Proven leader and relationship manager across teams and in a matrix management organisationDetailed understanding and experience of Contact Centre ManagementStrong relationship & stakeholder management skills at a Senior Manager and Executive levelProject management skills in complex multi-functional projectsStrong influencing, negotiating & networking skillsExcellent management and interpersonal skillsAbility to think strategically but translate this into deliverable plans which ...
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Are you a seasoned climate change and nature professional, passionate about driving positive impact through strategic financial initiatives? Look no further! An exciting opportunity awaits you at one of the top banks in the industry. We are actively seeking a dynamic and experienced Lead Climate Change and Nature Consultant to join our team and play a pivotal role in shaping the future of sustainable banking
Purpose
Utilize a climate and nature lens to support the banks Purpose of using financial expertise for positive impact. Lead and implement the bank’s transition to net-zero by 2050, aligned with international best practices and policies.
Key Responsibilities
Develop and mature Company’s strategy and response to climate change and nature.Address risks and opportunities related to climate change and nature.Mature position statements and policies regarding climate change and nature.Develop mechanisms to increase Company’s climate and nature-related ambitions.Own and drive the company’s Net-Zero Transition plan with science-based targets.Develop guidelines, documents, and policies for climate change adaptation and mitigation.Establish baseline measures to monitor progress against KPIs and targets.Present clear and concise information to internal and external stakeholders on climate change and nature impacts.Develop strategic partnerships and alliances, representing the company effectively.Conduct research on global and domestic climate change and nature developments.Contribute to TCFD and TNFD reporting.Input into Companys stakeholder reports.Build and deliver climate change- and nature-related training programs.Promote sustainable development knowledge among leadership and staff.Implement and coordinate cross-cutting projects for the Company Group Executive Committee.
Requirements
Must have Bachelors degree in science, environmental management, or related field.Post Graduate qualification in relevant field advantegeos.Registered with South African Council for Natural Scientific Professionals.Over 10 years of professional climate and nature operational or consulting experience.Management of or involvement in a net-zero transition plan.3-5 years of stakeholder engagement experience.Experience in financial services, sustainable finance, or strategy consulting.Understanding of carbon accounting methodologies and footprints.Knowledge of climate risk, mitigation mechanisms, and related frameworks.Familiarity with South Africa’s climate and nature-related legislation.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNjk1MDU4MTk3P3NvdXJjZT1ndW10cmVl&jid=1754486&xid=1695058197
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Duties and Responsibilities
Manage and control accounts payables by receiving invoices on to SAP from suppliers.Manage and control accounts receivable by ensuring invoices are sent to customers and monthly statement.Create and maintain good relationships with vendors/suppliersCreate purchase orders and GRV the invoices into SAPControl procurement and create all PO for the head office at Germany.Manage Logistics with local and international shipping companies for goods and services.Arrange payment of all local suppliers and international suppliers and build long standing relationships.Manage international and local shipments by tracking and landing the shipment on SAPMaintain and control warehouses inventory for both Johannesburg and Cape Town branches.Make professional decisions in a fast-paced environmentMaintain records of purchases, pricing, and other important data
Requirements and Qualifications
Matric, diploma and degree in or equivalentProficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), SAP-SBO System or equivalentMinimum 5 years’ experience as a procurement officer/ Accounts or related positionSolid knowledge and understanding of procurement processes, policy, and systemsAbility to analyse problems and strategize for better solutionsAbility to negotiate, establish, and administer contractsExcellent verbal and written communication skillsAbility to multitask, prioritize, and manage time efficientlyAccurate and precise attention to detailAbility to work well with management and staff at all levelsGoal-oriented, organized team player
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Our client, a call centre located in Randburg, Johannesburg, are looking to employ Team Leaders who are Norwegian, Danish, Swedish and Dutch speakers. Shift work is required, depending on the territory and their call centre is open 7 days a week, averaging time between 7am and 11pm).
Minimum Requirements
Grade 12Must be bilingual (verbal and written) in English and one of the following languages:
DutchDanishSwedishNorwegian
Previous Inbound Contact Centre experience or,Previous Team Leader / Supervisory experience in a service environmentPrevious international contact centre experience will be advantageousFully computer literate in all Microsoft packages (Word, Excel, Outlook and Internet)Availability to work shifts (International Call Centre)
Operations Management and Continuous Improvement
Coach and develop employees through continuous one-on-one sessions i.e. daily, weekly and monthlyEffective resource planning by managing work attendance and leaveEnsure all contact channel services levels are metSet key performance indicators for agents and review agent performance according to KPI’s in conjunction with Operations headAnticipate escalations and take over requests when neededConduct root cause analysis on all detractorsEnsure escalations processes are maintained and implementation of new processes with team buy inAssign and monitor the productivity and quality of interactions performed by the teamEnsure all work delivered to clients are conducted with a high level of integrityDrive all day-to-day operational activities through to successful completionEnsure all team members are responding to customer concerns in a timely and efficient mannerMonitor behaviours and skills of team to ensure they are professional, friendly, confident, and capable with all aspects of interaction handlingReview and update productivity tools to monitor real-time and long-term performance, and to identify areas of improvement
People and Performance Management
Manage the development, performance, capability and capacity of the employeesEnsure that all agents meet agent adherence and reach service levels (Basic Metrics i.e. NPS, FCR, AHT, QA)Enhance staff morale & motivation through reward and recognitionDetermine training needs and identify coaching opportunities to develop knowledge, skills and behaviours in the teamMentor new hiresDemonstrate knowledge, passion, and a creative aptitude to consistently achieve and exceed targetsOffer guidance and support to all team members to mini...
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Our Client in the Metal Reclaim Sector has a vacancy for a Purchasing Representative in the Gauteng (East) Region.
Key duties:
Maintain awareness of terrestrial cable for sale
Once cable has been sourced, determine the value of the cable
Obtain a mandate from the Operations Director to purchase the cable
Bid on the cable at auction, without exceeding the maximum mandated bid
Maintain positive relationships with service providers
Competencies:
Computer literate with Excel and Outlook skills
Excellent planning and organising skill
Ability to communicate in English and Afrikaans
Excellent attention to detail and strong administrative skills
Requirements:
Matric with at least two years sales experience.
Certificate In Purchasing or Sales will be an advantage.
Valid drivers license and own reliable transport
SECTOR: Metal Recycling
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93ZWJhcHAucGxhY2VtZW50cGFydG5lci5jb20vd2kvYXBwbGljYXRpb25fZm9ybS5waHA/aWQ9c3RhZmZzb2xzJnZhY2FuY3lfcmVmPVBFMDA1OTA4L01U&jid=1815824&xid=PE005908/MT
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DUTIES & RESPONSIBILITIES
Planning of own working time in accordance with the requirements of the audit scheduleAllocating work to the audit team in accordance with the assignments given on the audit schedulePreparing the audit plan and ensuring that it reaches Back Office at least 15 working days before the audit is scheduled to start. (Exception: in the case of short-notice audits, audit plan to be sent to Back Office as soon as possible.)Preparing audit documents and personal audit working documents in accordance with the internal requirements of the companyAct as primary contact with the audit client, representing both the company and the audit team; chair all audit meetings; prevent/resolve conflict between audit team members and auditeesMaximise use of audit resources, by organising and directing audit team members and reassigning tasks as necessaryCollecting objective evidence by means of review of documentation, interviews with auditees, observation of auditees as they carry out their duties, and (if applicable) examining the outputs of auditees activities; recording this evidence in Audit NotesWith the assistance of audit team members, classifying audit findings and preparing of audit reports and non-conformity reportsPromoting a positive professional image, including the wearing of PPE as required by the clientSubmitting completed audit packs to Back Office within five working days of the end of the auditResponding to pack-related queries from Back Office, including submission of corrected or missing audit documents, within 2 working daysIn cases where there are non-conformities, liaising with the audit client regarding close out; performing re-audits if required; submitting non-conformity packs to Back OfficeMaking recommendations to the Certification Body regarding certification, continued certification, or suspension/withdrawal of certificatesResponding to customer questions relevant to the audit and certification processesInforming the Certification Manager of customer complaints, and raising these on the CAPA systemAttending staff meetings, auditor experience exchanges, customer focus days, and training sessions, as required by the Business Stream Manager and/or the Certification ManagerCoaching and mentoring Auditors-In-Training and Lead Auditors-In-TrainingPerforming monitoring of other auditors, as necessaryTaking responsibility for maintaining his/her appointment as an auditorWhen necessary, assisting the companys Marketing Team by visiting clients to provide technical supportImplement and adhere to the company’s South African Group management system requirementsAny other ad hoc tasks as requested by Management
Single Assi...
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Looking for someone with strong work ethic, that is well organized and able to hit the ground running on multiple customer projects. The ideal candidate has experience implementing CRM systems and have an understanding of Sales, Service and Marketing principals; experience with the Dynamics 365 Customer Engagement (CRM) is essential. The D365 CE Functional Consultant is the conduit between the client’s business users, stakeholders and technical team; is comfortable in front of clients and experienced and confident at leading workshops, eliciting requirements, crafting solutions and articulating CRM concepts.
Excellent written and verbal communication skillsTeam-player that is positive, proactive and a motivated self-starterKnowledge and experience with build and release managementStrong analytical and problem-solving skillsExcellent leadership, team building and relationship management skillsExcellent time management skillsRemain flexible on changing workloads
At least 5+ years of experience in enterprise business application development and delivery OR 5+ years Commercial experience with Dynamics CRM Dynamics 365 Customer Experience is essential Active and current Microsoft Dynamics 365 CE certifications requiredMinimum of 5 years’ experience in CRM implementation, configuration, system design or related business experienceStrong project implementation and working experience using Microsoft Dynamics 365 CEExcellent knowledge of the Dynamics 365 Product and hands on experience configuring the product including: Entity Creation, Workflows, Business Rules, Business Process Flows etc.Strong project experience translating client business needs into software capabilitiesAt least 2 years’ experience with system integration or user acceptance testingAt least 5 years’ experience with business process design or re-engineeringAt least 5 years’ experience implementing or using CRM systems to support sales and marketing functionFamiliarity with SQL reports / SQL databaseContribute to the transfer of functional requirements to development and test teamsAbility to educate end-users on Dynamics 365 functionsPower Platform and Power Automate
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Our client based in Midrand, Johannesburg, is looking to employ a Workshop Sales & Consulting Team Leader (Automotive Market).
JOB DESCRIPTION
An opportunity exists for a Team Leader in the Workshop Sales & Consulting department. The purpose of the role is to drive the team to expand and develop the growth of workshop concepts.
Duties may include but are not limited to:
Drive and develop, implement and maintain quality standards in accordance with relevant audit guidelinesSupport the team with regional audits of dealer and wholesaler warranty claimsEnsure the team supports the drive of sales to the workshops with test equipment & software and enforce support from the team to the workshopsDrive the team to enforce compliance standards through the networkDrive the team to support technical training to the workshopsSupport the development and lead concept strategySupport the formulation and implementation of growth strategiesTNS, QTY and EBIT responsibility for the departmentDevelop and lead network expansion accordingly to mid- and long-term business planLead the team to analyse competitors’ activities and assess opportunities for business developmentFormulate and implement specific recruitment and consultancy strategy in defined focused countries in alignment with the workshop concepts & service department and relevant supporting departmentsOrganize, lead, & participate in regular and Ad Hoc meetings
MINIMUM REQUIREMENTS
5 years+ experience in workshop sales and consultancyFully proficient in English (Speak, read, and write)Computer literate with excellent skills in MS Word, Excel, PowerPoint, and OutlookSAP knowledge and experience advantageousTechnical understanding of the automotive industry, specifically the workshop environment, is mandatoryValid Drivers License is mandatory
PERSONAL CHARACTERISTICS
Self-motivated and disciplinedDetail orientedInterpersonal skillsAbility to take initiativeWillingness to learnAnalytically inclinedAbility to build sustainable relationships
QUALIFICATIONS
Grade 12 / Matric Certificate and a Diploma / Degree in Marketing, Business Administration or related fieldWorkshop Technician Qualification
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xODA1ODc2NjAzP3NvdXJjZT1ndW10cmVl&jid=1139851&xid=1805876603
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Role Description
This position is responsible for specialist, high-level technical output for the installing, testing, tuning, optimising, diagnosing problems, repairing, upgrading and maintaining both externally and internally supplied hardware and system software. This person will be responsible for high-level troubleshooting and system security, and ensuring repairs are undertaken in accordance with organisational policy and standards and required to prepare progress reports for all work performed.
Daily Responsibilities include:
Telephonic & remote 2nd line technical support to internal 1st line as well as customersIT technical solution design, deployment, maintenance, administration, troubleshootingTeaming and Communication skillsWork in a teamCommunicate Successfully
Risk & Compliance Responsibilities
Adhering to the conflicts of interest and confidentiality policies and advising management of any possible issues.Being alert to possible and actual breaches of procedures and regulators rules and reporting them to management.Maintaining client confidentiality, and ensuring that client data is protected, encrypted, transported securely and is stored away each evening and if sensitive information, that it is locked away.Ensuring keeping up to date on procedures and best practice relevant to job responsibilities, to avoid operational losses from crystallizing.
Person Specification
Mandatory Qualifications:
6 to 8 years related experienceMS-500 Microsoft 365 Security Administration,MS-100 Microsoft 365 Identity and Services,MS-101 Microsoft 365 Mobility and Security
Preferred Qualifications:
Degree/Diploma in Computer Support/IT/similarAZ-103 Microsoft Azure AdministratorWindows Server
Skills Required:
Communication SkillsWilling to learn / Adaptable / Problem SolvingEffective Time Management / Planning skillsWilling to work with a team & mentoring skillsSelf-motivator
Technical Skills Required:
Deployment, maintenance, administration, troubleshooting of (latest solution versions where applicable):
Windows server & workstationMicrosoft Active DirectoryMicrosoft ExchangeMicrosoft 365 tenants, AD Connect AD synchronization, licensingMicrosoft Azure VMsMail content filteringMail flowBackup/restoreAntivirus/endpoint protectionEthernet networking (switch, VLAN)Firewallhttps://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMzk4NDQxNDM2P3NvdXJjZT1ndW10cmVl&jid=1152709&xid=1398441436
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Vision
To establish a world-class direct financial service business that seeks to:
offer its customers excellent service, superior value products, and fair treatment always;generate superior return on investment for shareholders;be the employer of choice; andbe a good corporate citizen and play a meaningful role in the transformation of the Financial Services industry
OUTPUTS / CORE TASKS
Selling life insurance telephonicallyAchievement of sales targets and objectivesAdherence to Quality and Compliance processes to minimize business riskManage your quality & compliance against benchmarks to minimize business risk, with the client in mindMaintain optimal operational efficiencies based on productivity measuresAdapt and change to fit in with changing business operational requirementsSales objection handlingBuild and maintain good client relationshipsKeep abreast of developments and trends in the Industry – self learningEnsure commitment to the FAIS Fit & Proper qualification requirements
REQUIREMENTS
Qualifications & Experience
Grade 12 qualificationAt least 2 years’ experience within a Sales Outbound Call Centre (with targets attached to the sales)Financial services experience (advantageous)RE Exam Advantageous30 FAIS Credits – Advantageous
Knowledge & Skills
Good understanding of Financial Services Industry related legislation and regulationUnderstanding of sales processes and servicing industryOutbound Sales experience is requiredFluency in English and one other South African official languageA clear criminal and credit recordCommitment to the FAIS Act and meeting Fit & Proper qualification requirementsWillingness to work overtime in order to achieve targets
Personal Qualities
Selling skillsComputer literacyCommunicationPlanning and organizingBuilding and maintaining relationshipsTreating Customers FairlyInitiativeResults Driven/Achievement orientatedContinuous learningTenacitySales processObjection handling skillsTeam orientatedAbility to receive and implement coaching
Should you meet all the requirements and wish to apply, please send your latest CV and motivation to carla@abcworldwide.com
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KEY OUTPUTS
Accounts Payable
Preparing accurate reconciliations of creditors statements to invoices received for review and paymentPreparing and accurate processing of pre-payment and non-term creditorsProcessing of touring and non-touring paymentsLoading all payments for authorization on various banking platformsAllocating payments accurately to creditors ledger on TourplanPreparing and sending remittance advices and proof payments to relevant stakeholdersLiaising with creditors and reservations managers and consultants and all other relevant partiesto resolve any queries in a courteous, efficient and timely mannerEnsure that all invoices are filed correctlyChecking and processing Third Party BartersEnsuring that valid tax invoices are receivedAd hoc duties as needed
KNOWLEDGE REQUIRED
Minimum 3 years’ experience within similar roleCreditors processing and management – accurate reconciliation to supplier statementsSound accounting knowledge, i.e. General Ledger and JournalsCompetency to work in MS Windows, MS Office - ExcelTourplan knowledge would be advantageousKnowledge of Foreign Currency transactions
SKILLS REQUIRED
Attention to detailDetermination and patienceExcellent time managementExcellent communication skillsExcellent organization skills regarding documentation and filing
The successful candidate must be:
A team playerDeadline driven and able to work under pressureA positive, collaborative and energetic self-starter who takes initiative and is proactive
There are 2 roles available, 1 x permanent and 1 x 4-month contract.
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Our client, a strategic partner that offers locally developed and owned IP solutions, leveraging 20years of invaluable experience. Not only are they the eFiling founders, but they continue to innovateand lead with new creations and services that keep them as the measurement of success.
PURPOSE OF THE JOBBusiness Analysts require a great business mind and the ability to comprehend and process a vastamount of information related to the needs of an organization. They need to quickly understand thechallenges within a client’s company, transform this information into business and functionalrequirements, and follow through to ensure accurate delivery and implementation.
KEY RESPONSIBILITIES• Working with internal and external users to define information requirements• Designing components and enhancements to complex systems• Ability to deconstruct complex business processes• Preparing complete functional documentation in the design, and testing phase of the systemsdevelopment lifecycle (SDLC)• Working effectively as part of a team and seek to support the project goals• Broadening own technical, functional, and industry skill base• Engaging in formal and informal knowledge transfer (knowledge Management)
JOB REQUIREMENTSQualifications, education, certification, licences, training, essential experience requiredEducation• BSc in Computer Science or Bcom Informatics/BTech Information Technology• Honours Degree (Advantageous)Experience• 6 Years or More Business Analysis ExperienceSkills/Knowledge• Thorough understanding of system development life cycle (SDLC)• Thorough understanding of Agile Methodology• Extensive experience with UML Modelling• Extensive experience specifying use cases• Experience with repository-based modelling tools• Extensive experience specifying functional requirements as well testing requirements• Ability to investigate and document requirements (often tacit) independently• Strong oral and written communications skills• Ability to work to non-negotiable deadlines and standards
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Senior Associate Quality is responsible for transactional quality monitoring and quality improvement based on the company’s Quality Management Framework
Roles and responsibility
Perform quality audits and evaluationsProvide Feedback and coaching to improve customer experienceParticipate in team huddles to discuss Quality Scores and opportunity areasProvide process updates as per requirementParticipate in internal/external calibration sessionsHandle transactions to stay in sync with OperationPublish quality trends, feedback and improvement /enhancement reportsProduce Quality reports and dashboards such as TNI, Pareto etc.Ensure compliance and conduct, drive customer experience improvementContribute to the development of short- and long-term goals of the processEnsure quality and CSAT targets are always met
Preferred Skillset
Exceptional listening and analytical skillsExcellent oral, written and interpersonal communication skillsIntermediate level of knowledge in MS-OfficeWork accurately and with an eye for details
Requirements
2+ years of experience as a Quality AnalystA Bachelors/College Degree any field is an advantage
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We are looking for an IT Manager to be responsible and accountable for the smooth running of our computer systems within the limits of requirements, specifications, costs and timelines. You will supervise the implementation and maintenance of our company’s computing needs in our sites in Durban, Cape Town and Gqeberha.
The successful candidate must have a proven professional experience and a detailed knowledge of industry’s best practice processes.
Responsibilities
Compile and manage the technology strategy in alignment with the business strategy.Manage relationships and SLA with all external suppliers.Manage information technology and computer systems.Plan, organize, control and evaluate IT and electronic data operations.Work with internal stakeholders to use new technologies to streamline business process and operational efficiencies while adhering to company policies and processes.Ensure that all areas of the business are operational.Conduct ongoing research to improve the technological assets of the company.Manage efficiencies of the department as well as the effective delivery of services and solutions.Manage information risk to an acceptable level based on risk appetite of the business in line with set goals and objectives.Develop and direct all networking safeguards to reduce risks and apply effective protective mechanisms to secure sensitive internal and external information.Aligning business information security requirements to the business and IT goals thereby supporting an effective security posture.Establish resilience and a highly available network infrastructure environment to address regulatory and business requirements.Consolidate business technology platforms and create plans for each platform.Track, analyse and monitor technology performance metrics.Establish technology standards and communicate technical information to the organisation.Maintain asset register.Maintain IT risk & issue register.Create and implement the organization’s IT policy and best practice standard operation processes and manuals.Performing routine system audits.Running routine system operations reports and sharing them with management.Manage IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNzQyMjYyMzgwP3NvdXJjZT1ndW10cmVl&jid=1495753&xid=1742262380
3d
1
Our client looking for a Sr. International Business Development Executive to help expand their clientele. Your role will be to seek new business opportunities by establishing and developing relationships with potential clients. You will use your communication skills to cultivate strong relationships with prospects, from first contact until you identify opportunities and collects Business information’s (pre-qualified questionnaires) and identify potential partnership opportunities. The Main objectives is to deliver Global Sales Team with sales ready leads, setting-up calls, face to face meetings for Sales team. Only candidates with B2B calling experiences need to apply. Also, have worked in CRM before and have the knowledge of managing database in CRM.
Responsibilities includes:
Making over the phone international sales calls to potential clients in target market.Collecting market information to analyze trends and identify business opportunities in Europe, UK and USA.Generate and qualify leads as necessary to fill the sales pipeline.Utilize leads lists and initiate outbound communication with potential prospects.Research on prospects needs, business trends, competition, and market dynamics.Offer the company services in the most presentable manner and educate prospective clients about the company services portfolio.Identify and research potential clients.Send emails, timely follows to prospects for creating Pipeline for Sales team.
Skills required:
Competent to work digitallyHave clear Understanding on data insights and respond accordinglyCapability / skills on Virtual customer engagementUnderstanding of B2B salesExposure to Solution and Service selling
Qualifications
Excellent business writing and fluent English language proficiency.Graduate in any stream. IT knowledge preferredKnowledge of working on CRM is a mustAt least 1 year of experience in Services Industry.Excellent email etiquette skills.A bunch of experience in B2B firm (Product or service based) service is preferred.High level of self-confidence self-driven, results-oriented with a positive outlook, and a clear focus on high quality and business profit.Excellent communication, negotiation and presentation skills.A natural forward planner who critically assesses own performance.Mature, credible, and comfortable in dealing with senior big company executives.Empathic communicator, able to see things from the other persons point of view.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xOTc2MDk2NDcyP3NvdXJjZT1ndW10cmVl&jid=1295978&xid=1976096472
3d
1
We are looking for a creative, independent, dynamic, enthusiastic, service driven team player to join the Reservations Team in JHB. The successful candidate will report to Direct Reservations Manager.
KEY OUTPUTS:
Calm and professional interaction with both suppliers and travel planners, telephonically & via email· Creative and out of the box planning and designing of itineraries· Handling reservation requests either email or telephonic· Processing of reservations from quote to finalising, including reservations, invoicing and travel documents· Professional servicing of our dynamic direct guests · Proactive selling of our products and services ensuring the best possible safari for the guest· Saturday duty and cell phone duty on a rotation basis· Public holiday duty and cell phone duty on a rotation basis· Working hours – shift work required (07:00 – 15:30 & 09:30 – 18:00) on rotation basis· Backup for colleagues when they are away from the office· Expanding product knowledge through attending training sessions· An independent, curious and “can do it” nature· Upholding the cornerstones of the company ... Care of the people, Care of land, Care of the wildlife
KNOWLEDGE REQUIRED:
A good knowledge on any of the destinations that the company promotes – Tanzania, Kenya, Zanzibar, Zambia, South Africa, Botswana, Zimbabwe, Namibia, Mozambique, Rwanda, Uganda, Seychelles · A good knowledge on FIT and Groups policies and procedures· A good knowledge of company Safari Offers· Communication skills and a good command of the English language· Tourplan reservations system, added advantage
SKILLS & ECPERIENCE REQUIRED:
Time & desk management· Computer aptitude· Understanding of travel industry· Attention to detail· Elaborating in writing explanations or descriptions · Exceptionally customer focused · Creativeness, flexibility, high energy and patience· An independent, curious and “can do it” nature· A good knowledge on any of the destinations that the company promotes – Tanzania, Kenya, Zanzibar, Zambia, South Africa, Botswana, Zimbabwe, Namibia, Mozambique, Rwanda, Uganda, Seychelles · Tourplan reservations system· Creativeness, flexibility, high energy and patience· Must have at least 5 years reservations experience preferably in a tour operating environment, no hotel, car rental reservations
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yODExMjcwMDM/c291cmNlPWd1bXRyZWU=&jid=1503283&xid=281127003
3d
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