D365 CE Functional Consultant - IT/Software

Looking for someone with strong work ethic, that is well organized and able to hit the ground running on multiple customer projects. The ideal candidate has experience implementing CRM systems and have an understanding of Sales, Service and Marketing principals; experience with the Dynamics 365 Customer Engagement (CRM) is essential. The D365 CE Functional Consultant is the conduit between the client’s business users, stakeholders and technical team; is comfortable in front of clients and experienced and confident at leading workshops, eliciting requirements, crafting solutions and articulating CRM concepts.

• Excellent written and verbal communication skills
• Team-player that is positive, proactive and a motivated self-starter
• Knowledge and experience with build and release management
• Strong analytical and problem-solving skills
• Excellent leadership, team building and relationship management skills
• Excellent time management skills
• Remain flexible on changing workloads

• At least 5+ years of experience in enterprise business application development and delivery OR 5+ years Commercial experience with Dynamics CRM Dynamics 365 Customer Experience is essential Active and current Microsoft Dynamics 365 CE certifications required
• Minimum of 5 years’ experience in CRM implementation, configuration, system design or related business experience
• Strong project implementation and working experience using Microsoft Dynamics 365 CE
• Excellent knowledge of the Dynamics 365 Product and hands on experience configuring the product including: Entity Creation, Workflows, Business Rules, Business Process Flows etc.
• Strong project experience translating client business needs into software capabilities
• At least 2 years’ experience with system integration or user acceptance testing
• At least 5 years’ experience with business process design or re-engineering
• At least 5 years’ experience implementing or using CRM systems to support sales and marketing function
• Familiarity with SQL reports / SQL database
• Contribute to the transfer of functional requirements to development and test teams
• Ability to educate end-users on Dynamics 365 functions
• Power Platform and Power Automate