Application Support Technician

Role Description

This position is responsible for specialist, high-level technical output for the installing, testing, tuning, optimising, diagnosing problems, repairing, upgrading and maintaining both externally and internally supplied hardware and system software. This person will be responsible for high-level troubleshooting and system security, and ensuring repairs are undertaken in accordance with organisational policy and standards and required to prepare progress reports for all work performed.

Daily Responsibilities include:

• Telephonic & remote 2nd line technical support to internal 1st line as well as customers
• IT technical solution design, deployment, maintenance, administration, troubleshooting
• Teaming and Communication skills
• Work in a team
• Communicate Successfully

Risk & Compliance Responsibilities

• Adhering to the conflicts of interest and confidentiality policies and advising management of any possible issues.
• Being alert to possible and actual breaches of procedures and regulators rules and reporting them to management.
• Maintaining client confidentiality, and ensuring that client data is protected, encrypted, transported securely and is stored away each evening and if sensitive information, that it is locked away.
• Ensuring keeping up to date on procedures and best practice relevant to job responsibilities, to avoid operational losses from crystallizing.

Person Specification

Mandatory Qualifications:

• 6 to 8 years related experience
• MS-500 Microsoft 365 Security Administration,
• MS-100 Microsoft 365 Identity and Services,
• MS-101 Microsoft 365 Mobility and Security

Preferred Qualifications:

• Degree/Diploma in Computer Support/IT/similar
• AZ-103 Microsoft Azure Administrator
• Windows Server

Skills Required:

• Communication Skills
• Willing to learn / Adaptable / Problem Solving
• Effective Time Management / Planning skills
• Willing to work with a team & mentoring skills
• Self-motivator

Technical Skills Required:

Deployment, maintenance, administration, troubleshooting of (latest solution versions where applicable):

• Windows server & workstation
• Microsoft Active Directory
• Microsoft Exchange
• Microsoft 365 tenants, AD Connect AD synchronization, licensing
• Microsoft Azure VMs
• Mail content filtering
• Mail flow
• Backup/restore
• Antivirus/endpoint protection
• Ethernet networking (switch, VLAN)
• Firewall
  
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