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Vacancy: Senior BI Developer
Town: Port Elizabeth
Email: info@performitpersonnel.co.za
Salary: Highly Negotiable
We are looking for a Senior BI Developer for a Renowned Company in Port Elizabeth.
Remotely based anywhere is South Africa will be considered.
Primary purpose of the role:
The primary purpose of this role is to transform data into insights that drive business value. This is done by mining complex data using BI software and tools, comparing data to competitors and industry trends and creating visualizations that communicate findings to others in the organization. As a Senior BI Developer, you will also be expected to upskill your team-mates through knowledge and experience sharing. And likewise, to learn from the past experiences and knowledge of your fellow team-mates.
Preferred Qualifications:
BSc in Computer Science or equivalent
Minimum of 5 or more years hands on experience in SQL
Technical Requirements:
SQL Server 2014 or higher
SQL Integration Services
SQL Reporting Services
Power BI
Excel advanced skills
Azure experience (data factory or data lake)
Responsibility:Key Accountabilities:
Review and validate customer data as and when collected
Oversee the deployment of data to the data warehouse
Develop policies and procedures for the collection and analysis of data
Create or discover new data procurement and processing programs
Cooperate with IT department to deploy software and hardware upgrades that make it possible to leverage big data use cases
Monitor analytics and metrics results
Implement new data analysis methodologies
Review customer files to ensure integrity of data collection and utilization
Perform data profiling to identify and understand anomalies
Critical thinking and problem solving
Deadline driven, positive attitude and able to work independently
Required Skills:
Self-Management – We don’t believe in micromanagement. You need to possess the drive and ability to take project and run with it.
Technical – Experience in SQL Server 2014 or higher, as well as advanced Excel skills. Experience with the Azure architecture will be advantageous (Azure SQL Warehouse, Data Factory, Data Bricks, Data Lakes).
Logic – Things don’t always make sense. You need to have the ability to work through and make logical sense of complicated and often illogical solutions and processes.
Salary is highly negotiable
Send cv to info@performitpersonnel.co.zaSalary: RnegotiableJob Reference #: BIDEV011Consultant Name: Damian Sin Hidge
3y
Performit Personnel
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Role: Development Technical Lead Location: FourwaysSalary: R 1 080 000 Per AnnumAre you a seasoned software developer with a passion for leadership and innovation? Join a leading financial services group at the forefront of customer-focused technology!Were looking for a Development Technical Lead to drive high-quality software development, set governance standards, and mentor a talented team. Youll be instrumental in designing and enhancing complex applications, optimising operational efficiency, and pushing the boundaries of whats possible in financial technology.Key Responsibilities:Lead the design and development of complex software applications.Provide technical leadership and guidance to a team of developers.Mentor and coach less experienced team members, fostering their skill development.Ensure high quality software, governance, and development standards throughout the SDLC.Contribute to the application software roadmap, aligning development with business needs.Implement and provide input on security measures for applications.Monitor, diagnose, and resolve performance issues and software defects.Requirements & Experience:Education: Grade 12/SAQA Accredited Equivalent (Essential). A recognised software development certification/degree/diploma (Advantageous). Microsoft Certifications (Advantageous).General Experience: 7 or more years experience using relevant programming languages or technologies (Essential).Specific Experience:DevOps experience (Essential)Experience working with Agile principles and methodologies (Essential)Experience in enterprise application development (Essential)Experience with software architecture patterns and practices (Essential)Cloud Platform experience (Essential)Microservice architecture experience (Advantageous)Networking and Infrastructure design experience and knowledge (Advantageous)Containerisation experience (Advantageous)Experience in a Financial Services industry (Advantageous)Managerial Experience: Experience of guiding and directing people and other resources to achieve specific end results
https://www.executiveplacements.com/Jobs/D/Development-Technical-Lead-1205032-Job-Search-7-22-2025-3-58-33-AM.asp?sid=gumtree
8mo
Executive Placements
1
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Location: Hybrid (Cape Town Office & Remote)Employment Type: Full-TimeIndustry: SaaS | Technology-Enabled ServicesJoin WatersEdge Solutions as an Intermediate Product Manager and help shape impactful digital products that make a real difference. If youre passionate about user experience, collaborative innovation, and building tools that support inclusive economic growth, this is your opportunity to lead with purpose.About the RoleIn this dynamic role, you’ll work closely with cross-functional teams—engineering, design, marketing, commercial, and operations—to guide the development and evolution of our products. You’ll play a key role in defining the roadmap, aligning business goals with user needs, and delivering high-impact solutions.Key ResponsibilitiesConduct market research, customer interviews, and competitor analysis to identify product opportunitiesDefine product vision and translate it into actionable roadmaps and backlogsPrioritise and manage product features, enhancements, and strategic initiativesCreate user stories and participate in UI/UX collaborationUse analytics and session replays to monitor feature performance and identify friction pointsPartner with marketing and operations to drive go-to-market strategy and adoptionParticipate in Agile ceremonies and communicate updates across stakeholdersWhat You’ll Bring3+ years of experience in product management, software development, or project managementStrong grasp of software development processes, APIs, and UX principleshttps://www.executiveplacements.com/Jobs/I/Intermediate-Product-Manager-1205053-Job-Search-07-22-2025-02-00-15-AM.asp?sid=gumtree
8mo
Executive Placements
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Requirements Bachelors Degree in Commerce or an equivalent NQF7 qualificationA project management qualificationSolid knowledge of the project management disciplineA minimum of five to eight years experience in Project/Programme managementBanking | financial services experienceResponsibilitiesPrepare for ProjectsClarify and agree to the programme priorities, activities, and resources with the business and respective stakeholdersAssess the project impact and readiness for project initiative and identify key barriersDevelop project management plans (e.g. stakeholders management, training, coaching, communications and resistance management)Develop project management material and content with the assistance of the appropriate specialistsEngage with stakeholders to obtain buy-in to the project initiativeIncorporate successful project management solutions from other initiatives into project plansExecute the ProjectsPromote the need for and benefits of project management as part of the project initiativeDrive the development and delivery of business cases for the programmePrepare the business cases and submissions to the respective governance committees for investment approvalSelects appropriate pilot sites and tests project management plan/activities at pilot site to ensure appropriateness for further role out in the business unitExecute project management plan in line with project initiative scope and budgetExecute specific activities with allocated resources to achieve project management planManage the impact of the project initiative at business unit levelProvide feedback to stakeholders on project initiative progress and risksFacilitate the resolution of resistance and barriers to the project initiativeImplement the projectEnsure effective transfer of ownership of the project to business and support areasAssist the business to own the project initiative and commit to its reinforcementEvaluate project initiative through post implementation reviewAccept responsibility for the measurement of benefits realisation for project initiativeProject ManagementProject manage the project management planProactively identify issues and risks (conscience of the project), provide feedback to managementManage project management activities in line with other initiative components (e.g. technology and process) Continually review and revise project management staffing, timelines and scopeAssign and manage the outputs of project management consultants assigned to the projectAdministrationProvide updated actual and estimated hours and timelines as well as e
https://www.executiveplacements.com/Jobs/I/Intermediate-Project-Manager-1201353-Job-Search-07-08-2025-10-34-59-AM.asp?sid=gumtree
8mo
Executive Placements
1
Join a trailblazing team thats leveraging the latest tech to drive meaningful change in the healthcare space. Were looking for a skilled Intermediate Full Stack C# Developer with Angular experience to help build the future of connected healthcare. This isnt just another dev role its a chance to develop intelligent platforms that improve how providers, insurers, and administrators work together to serve patients better. Your work will simplify complex systems, enable seamless data exchange, and support smarter decision-making in real time. Its software development with real-world impact from hospital rooms to boardrooms. If youre excited by the idea of building scalable solutions that truly matter, this is your moment. Step into a role where your code changes lives APPLY NOW! Got The Skills? C#.NET CoreASP.NETAngular 15+JavaScriptSQLAgileORM Are You Qualified? Bachelors degree (Computer Science, Information Systems, or similar)Microsoft certifications (advantageous)4+ years experience70%+ for a C# IKM assessment (we can set this up for you free of charge) The Reference Number for this position is BRM60043 which is a Permanent Hybrid position based in Centurion offering a cost to company of up to R840k Per Annum
https://www.executiveplacements.com/Jobs/I/Intermediate-Full-Stack-C-sharp-Developer-C-sharp--1205027-Job-Search-7-22-2025-3-36-38-AM.asp?sid=gumtree
8mo
Executive Placements
1
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We are seeking a skilled and experienced Test Lead to oversee and coordinate all testing activities across projects, with a strong focus on both manual and automated testing practices. The ideal candidate will have deep knowledge of software testing methodologies, excellent leadership skills, and hands-on experience in designing and executing test strategies in fast-paced environments. This role will be pivotal in ensuring the quality and reliability of our software products through structured testing processes and effective team management.Key ResponsibilitiesLead the planning, execution, and delivery of all QA activities across multiple projects.Develop and maintain comprehensive test strategies, plans, and scripts for both manual and automated testing.Coordinate the test efforts across functional and cross-functional teams including developers, business analysts, and project managers.Manage test environments, data, and tools to ensure efficient test execution.Oversee the creation, maintenance, and execution of automated test suites using tools like Selenium, Cypress, Playwright, or similar.Review and ensure adequate test coverage across functional, regression, integration, system, and user acceptance testing (UAT).Track and report defects and testing metrics using tools such as JIRA, TestRail, or Zephyr.Ensure compliance with quality standards and recommend improvements to processes and tools.Mentor and support junior QA team members and ensure continuous knowledge sharing and skills development.Collaborate with DevOps or CI/CD teams to integrate automated tests into the deployment pipeline.Requirementshttps://www.executiveplacements.com/Jobs/T/Test-Lead-1205041-Job-Search-7-22-2025-4-54-04-AM.asp?sid=gumtree
8mo
Executive Placements
1
Join their dynamic team as a Frontend Developer and be part of a collaborative environment where your creativity and expertise will be valued. Youll have the chance to work on cutting-edge projects, utilizing the latest frontend technologies to bring our visions to life.Skills & Experience: Minimum 23 years of solid full-stack dev experienceStrong understanding of core tech: C#, HTML, CSS, JavaScript, SQLSomeone who can build web apps that are stable, scalable, and user-friendlyA developer who can work independently and still align with business goalsQualification:Bachelors degree in Computer Science, Information Technology or a related field. Contact CARLIN FISHER on
https://www.executiveplacements.com/Jobs/I/Intermediate-Full-Stack-Developer-The-Build-It-All-1205172-Job-Search-07-22-2025-04-12-45-AM.asp?sid=gumtree
8mo
Executive Placements
1
JOB DESCRIPTIONOversee functions of the division (i.e. the provision/oversight of the physical security systems, physical security infrastructure, and security liaison and response functions).Provide input into the departmental strategy and policy in line with the Companys strategy, and communicate and clarify the vision and strategic goals of the department to own team.Develop and implement policies for the division in support of the departmental strategy.Develop and implement the divisional operational plan to ensure strategic and operational objectives are achieved.Ensure compliance with policy, procedures and audit findings to mitigate risk in the division.Oversee the management of all personnel and resources allocated to the division.Create a performance culture in the division, define performance expectations and conduct effective performance management of direct reports.Oversee the divisional costs, ensuring alignment with related functions and the organisational value chain.Oversee and authorise the provision of management information for decision-making purposes.Oversee the provision of security systems management for the Company Group to ensure that appropriate security infrastructure is utilised, and that adequate support and maintenance mechanisms are in place.Oversee the design, implementation and maintenance of security systems to ensure a secure operational environment.Oversee the Company Groups capacity to manage and coordinate all incidents through the National Operations Centre (NOC).Oversee the provision of security services across the Company Group in line with the service delivery model.Oversee the National Incident Management Centre and ensure that the Company Group is able to adequately and appropriately detect, respond and recover from relevant incidents.Oversee physical assets and infrastructure design elements within a facility for security purposes unrelated to systems.JOB REQUIREMENTSAn Honours degree/Postgraduate Diploma (NQF8) in Computer Science, Information Technology or an equivalent qualification;A minimum of 10 years experience in a security and/or systems management environment with at least five years in a senior management position; andSound knowledge and experience in areas such as incident management, infrastructure management, security systems management and stakeholder engagement.The following would be an added advantage:Successfully completed a Senior Management Development Programme.
https://www.executiveplacements.com/Jobs/D/Divisional-Head-Security-Infrastructure-and-Incide-1205219-Job-Search-07-22-2025-04-27-43-AM.asp?sid=gumtree
8mo
Executive Placements
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Requirements3 years IT Diploma/Degree (Software Development)5 - 8 years experience in Software Testing 3 - 5 years experience in conducting system testing as well as co-ordinating and reporting on SIT and User Acceptance Testing preparation, execution and sign-offISTQB foundation or Test Analyst certificationExperience in testing tool (MF ALM/Octane)Functional testing & Agile testingKnowledge of analysing large data setsExperience in web-based applicationsUnderstanding of testing concepts i.e. testing methodologies and techniquesAgile or Waterfall Testing Methodologies advantageousKnowledge of cloud testing advantageous ResponsibilitiesCreate functional test scripts for different applications working from business and functional requirements documents for guidance and in partnership with business stakeholders for systems integration test and user acceptance testingValidate requirements for testability, data migration, integration requirements and business needs are met by development of accurate test casesPlan testing in a timely manner to ensure requirements are met and signed offExecute test scripts and analysing test resultsOperate in Agile/Waterfall or Hybrid environmentEnd to end testing of the application sunder testWork across multiple applications and networksDevelop and execute manual or automated tests through MF ALM & UFT pluginEstimate test accurately in coordinate with team members for work activitiesRun automated testing scriptsAnalyse and verify best data and functional test approaches and execute test objective requirementsDefine regression packs based on critical business processesAny other services or tasks additional to, or closely related to the above
https://www.executiveplacements.com/Jobs/F/Functional-Test-Analyst-1205252-Job-Search-07-22-2025-04-35-26-AM.asp?sid=gumtree
8mo
Executive Placements
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RequirementsAn appropriate post-graduate qualification (BSc, Engineering, or similar)Relevant programming qualifications and / or certificationsRelevant Agile certification is preferable10 - 12 years experience in a Data Engineering role building and optimizing data pipelines, architectures and data setsConstructing data acquisition, warehousing and reporting solutionsAdvanced working SQL knowledge and 5 years experience working with relational databases, query authoring (SQL)Experience with a variety of databases, technologies, languages and visualisation engines (Power BI, Tableau, SAS).3 - 4 years experience building analytics tools that utilize the data pipeline to provide actionable insights into customer management, operational efficiency and other key business performance metrics.ResponsibilitiesDesign and implement data strategies and systems, to create and maintain the data architecture that will drive various initiatives across the organisationBuild infrastructure to automate extremely high volumes of data delivery and creatively solve data volume and scaling challenges. Contribute to the design and architecture of innovative solutions to difficult problems.Work with team and stakeholders to continually assess and redefine data technology stack to support changing data patterns and business use cases and to bridge the gaps between Data teams and Business by constantly collaborating with all parties to understand data needs.Build the infrastructure with IT which is required for optimal extraction, transformation, and loading of data from a wide variety of data sources using SQL and big data technologies.Collaborate with IT to source and load a wide range of data across our business into the data lake so that it can be used by analysts and developers to develop data solutions for the business.Develop and enhance the data ingestion framework using specified toolsets and will need to understand and continuously seek techniques to ingest data, as well as ensure a high degree of quality and confidence.Assemble large, complex data sets that meet functional / non-functional business requirements.Identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery, re-designing infrastructure for greater scalability, etc.Liaise between technical teams and specialists and business stakeholders, fostering inter-departmental coordination and cooperation.Data Governance (Quality, Accessibility, Ownership and Security). Engage with stakeholders to obtain an understanding of their data practices to contract, manage and meet expectations.Identify client data quality concerns, conducts root cause analysis and provides feedback to management.Become
https://www.executiveplacements.com/Jobs/D/Data-Engineer-1202451-Job-Search-07-11-2025-04-37-22-AM.asp?sid=gumtree
8mo
Executive Placements
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Responsibilities:Develop high-quality, maintainable solutions using .NET, deployed with Azure DevOps into Kubernetes Services Contributing to Systems design, architecture and scalability planning Participate in Agile Springs, code reviews and CI/CD pipelines Stay up to date with Azure and Cloud-native technologies Education:3 - 5 years experience as a developerTertiary qualification related to ITHands-on knowledge of Azure, Azure DevOps and KubernetesStrong solid understanding of CI/CD practices and container-based deployment Apply now!
https://www.executiveplacements.com/Jobs/I/Intermediate-Developer-1205179-Job-Search-07-22-2025-04-13-19-AM.asp?sid=gumtree
8mo
Executive Placements
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Minimum requirements: Desired Qualification: BSc IT or related field8+ Years of Python development experience4+ Years of JavaScript coding experienceProficiency in FlaskStrong skills in JavaScript, HTML5, CSS, Bootstrap and TypeScriptGood experience with XML configurations and XSL transformationsExtensive knowledge of SQL Server, PostgreSQL and MongoDBProficient in jQuery, JSON and SOAPGood experience with Node.jsKnowledge of HTTPS connectivityExperience with MongoDB, Express.js, AngularJS and Node.js (MEAN stack) is a plusConsultant: Heidi Diedericks - Dante Personnel Pretoria Silver Lakes
https://www.executiveplacements.com/Jobs/S/Senior-Python-Developer-1205245-Job-Search-07-22-2025-04-35-05-AM.asp?sid=gumtree
8mo
Executive Placements
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Key responsibilities:Strategic Function:Contribute to the management of IT projects in the operating environmentSupport the implementation of the business initiativesProject Management:Create and executes IT project plans and revises them as appropriate to meet changing needs and requirements.Review and analyse project proposals or plans to determine time frames, funding limitations, procedures for accomplishing projects, staffing requirements and allotment of available departmental resources to various project phases.Implement an appropriate project communication plan.Conduct project risk assessment and mitigation.Monitor and manage any cross-project dependencies in resourcing and/or technical deliverables.Ensure that project goals are accomplished and in line with the stated business objectives.Project Team Leadership:Establish a work plan and staffing for project activities, iterations or phases, and support recruitment and/or assignment processes for project personnel.Assign duties, responsibilities and scope of authority to project personnelDirect and coordinate activities of project personnel to ensure project progress is on schedule and within budget.Project Governance and Reporting:Manage all the organisations IT projects in line with the approved company project management framework.Prepare for engagement reviews and project quality assurance reviews and serve as the contact person for project related information.Ensure project documents are complete, approved, current and stored appropriately.Ensure all project reporting adheres to the established standards and procedures for project reporting and documentation.Preparation of monthly reports and assisting in the preparation of documents for submission for organizational reportingStakeholder ManagementEstablish, build and maintain collaborative working relationships with relevant internal stakeholders.Build and maintain positive and value-adding relationships with relevant external stakeholders.Scan the environment to ensure a clear understanding of stakeholder needs.Proactively interact with stakeholders to determine their needs and deliver on them accordingly.Manage service level agreements (SLAs).People ManagementSupport the implementation of the activities outlined in the BU People Plan, transformation/culture plans.Manage team performance to drive productivity.Financial Management and Operational Management Contribute to the compilation of centre budget and manage project expenditure related to functional area.Other responsibilities applicable to all JDs Perfor
https://www.executiveplacements.com/Jobs/I/Intermediate-Agile-Project-Manager-12-Months-1205216-Job-Search-07-22-2025-04-25-41-AM.asp?sid=gumtree
8mo
Executive Placements
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Minimum requirements: Matric and any other qualifications in Information Technology or related field would be advantageous 1 - 2 Years experience in IT and Wireless NetworkingKnowledge of Mikrotik / Ubiquity / VoIP / CamerasUnderstanding and troubleshooting wireless internet systemsAbility to work independently or in a teamValid drivers license plus own reliable transportation Consultant: Gillian Ngwenyama - Dante Personnel Mpumalanga
https://www.jobplacements.com/Jobs/S/Support-Technician-1195830-Job-Search-06-19-2025-04-36-45-AM.asp?sid=gumtree
9mo
Job Placements
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Accounts Receivable Administrator:Duties: Capturing details billed/invoiced in IQ financial reporting system onto Velocity stock.Meeting with clients to resolve account queries where face-to-face meetings are needed.Processing of cancellations where clients have cancelled.Will report directly to the Accounts Receivable Manager.Liaising with other departments to resolve billing and account queries (eg. Orders, Client.Management, Sales, Support, Logistics, Picking, Engineering).Other debtors/accounts/admin work assigned from time to time by the CFO or CEO.Other – Any other projects or bodies of work that may be directed by the CEO or CFO from time to time.Generation of manual delivery notes (for new orders where we don’t issue an invoice initially).Requirements:Minimum Grade 12Financial qualification (Diploma, Degree) would be an advantageExcellent MS Outlook & Excel, MSWord & Powerpoint knowledge
https://www.jobplacements.com/Jobs/A/Accounts-Receivable-Administrator-1195624-Job-Search-06-19-2025-02-00-15-AM.asp?sid=gumtree
9mo
Job Placements
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The Role:Work with nextâ??gen fibre technology at a leading openâ??access FNO building futureâ??proof networks.Be part of impactful national infrastructure projects that support highâ??speed connectivity and economic growth.Grow your career in a specialist, innovationâ??driven team dedicated to highâ??quality fibre deployment.Key Responsibilities:Perform fibre splicing, termination, and testing using OTDRs, power meters, and related tools.Connect FTTH and FTTB clients to the GPON network.Diagnose and repair faults to ensure optimal fibre network performance.Use network designs, schematics, and technical drawings to complete accurate installations.Maintain detailed records of splicing work, test results, and submit asâ??built documents.Endâ??toâ??end enterprise linkâ??building experience is highly valued.Collaborate with project managers, engineers, and technicians to meet deadlines and project goals.Job Experience and Skills Required:3+ years experience in fibre optic splicing, installation, and testing.Technical certifications (FOA and CFOT) preferred. High School Diploma required.Proficient with OTDRs, power meters, and fusion splicers.Strong knowledge of fibre standards, specs, and best practices.Experience with underground and aerial installation techniques.Able to work at heights, outdoors, in confined spaces, and lift heavy equipment.Valid drivers licence, reliable transport, flexible availability, and strong problemâ??solving skills.Apply now!
https://www.jobplacements.com/Jobs/F/Fibre-Optics-Splicing-Technician-1257279-Job-Search-03-23-2026-00-00-00-AM.asp?sid=gumtree
8h
Job Placements
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The Technical Support Agents provide friendly and efficient first line support, as well as core advanced customer support through trouble shooting and timely first call resolution. Support relates to customer internet connectivity issues (WAN and customer side), emails, routers, network related queries pertaining to various hardware (a wireless router or access point) and occasionally VOIP (Voice over IP).The Technical Support Agent provides support both in person and via various communication channels (including telephone, WhatsApp, Webchat, Distant-Desktop, Route This and e-mail) using the clients ticketing and, Route This and e-mail). Calls that cannot be resolved are escalated appropriately. The call center operates daily from Monday to Sunday, between 7:00 AM and 10:00 PM.Below are the shift schedules:Monday to Friday: (weekly shift rotation)Shift 1: 7:00 AM 4:00 PMShift 2: 8:00 AM 4:30 PMShift 3: 8:00 AM 4:30 PMShift 4: 1:00 PM 10:00 PMWeekend (rotational, every second weekend):Shift 1: 7:00 AM 3:00 PMShift 2: 2:00 PM 10:00 PMYour Key Responsibility Areas:First Line Customer Support:Provide first-call resolution support to customers through various communication channels, including telephone, WhatsApp, web chat, email, Distant-Desktop, and RouteProvide support to walk-in clients as needed, ensuring their issues are addressed promptly and effectively.Manage incoming calls by directing them to the appropriate departments, recording details accurately, and relaying clear messages as needed.Record support requests in the clients ticketing systemAim to resolve issues permanently during the first call and within the same day, maintaining regular follow-ups with customersProviding updates at least hourly or daily as necessary.Consistently monitor Microsoft Teams and WhatsApp for messages.Troubleshooting, problem solving and monitoring:Collect information through analytical troubleshooting and problem research to identify the nature of faults, including determining whether the issue is on the customer side or related to WAN.Make use of troubleshooting tools such as tracert, ping, bandwidth test, and Route This.Monitoring of Network using Dude and Zabbix.Escalation of calls promptly to the appropriate person or team, Team Captain, or relevant technical teams (NOC, RF, Fibre, or Field Ops).Identify trends with incoming calls, issues, and support req
https://www.jobplacements.com/Jobs/H/Helpdesk-Agent-Worcestor-1257643-Job-Search-03-23-2026-00-00-00-AM.asp?sid=gumtree
8h
Job Placements
1
The Technical Support Agents provide friendly and efficient first line support, as well as core advanced customer support through trouble shooting and timely first call resolution. Support relates to customer internet connectivity issues (WAN and customer side), emails, routers, network related queries pertaining to various hardware (a wireless router or access point) and occasionally VOIP (Voice over IP).The Technical Support Agent provides support both in person and via various communication channels (including telephone, WhatsApp, Webchat, Distant-Desktop, Route This and e-mail) using the clients ticketing and, Route This and e-mail). Calls that cannot be resolved are escalated appropriately. The call center operates daily from Monday to Sunday, between 7:00 AM and 10:00 PM.Below are the shift schedules:Monday to Friday: (weekly shift rotation)Shift 1: 7:00 AM 4:00 PMShift 2: 8:00 AM 4:30 PMShift 3: 8:00 AM 4:30 PMShift 4: 1:00 PM 10:00 PMWeekend (rotational, every second weekend):Shift 1: 7:00 AM 3:00 PMShift 2: 2:00 PM 10:00 PMYour Key Responsibility Areas:First Line Customer Support:Provide first-call resolution support to customers through various communication channels, including telephone, WhatsApp, web chat, email, Distant-Desktop, and RouteProvide support to walk-in clients as needed, ensuring their issues are addressed promptly and effectively.Manage incoming calls by directing them to the appropriate departments, recording details accurately, and relaying clear messages as needed.Record support requests in the clients ticketing systemAim to resolve issues permanently during the first call and within the same day, maintaining regular follow-ups with customersProviding updates at least hourly or daily as necessary.Consistently monitor Microsoft Teams and WhatsApp for messages.Troubleshooting, problem solving and monitoring:Collect information through analytical troubleshooting and problem research to identify the nature of faults, including determining whether the issue is on the customer side or related to WAN.Make use of troubleshooting tools such as tracert, ping, bandwidth test, and Route This.Monitoring of Network using Dude and Zabbix.Escalation of calls promptly to the appropriate person or team, Team Captain, or relevant technical teams (NOC, RF, Fibre, or Field Ops).Identify trends with incoming calls,
https://www.jobplacements.com/Jobs/H/Helpdesk-Agent-Potchefstroom-FebMarch-1262923-Job-Search-03-23-2026-00-00-00-AM.asp?sid=gumtree
8h
Job Placements
1
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The Technical Support Agents provide friendly and efficient first line support, as well as core advanced customer support through trouble shooting and timely first call resolution. Support relates to customer internet connectivity issues (WAN and customer side), emails, routers, network related queries pertaining to various hardware (a wireless router or access point) and occasionally VOIP (Voice over IP).The Technical Support Agent provides support both in person and via various communication channels (including telephone, WhatsApp, Webchat, Distant-Desktop, Route This and e-mail) using the clients ticketing and, Route This and e-mail). Calls that cannot be resolved are escalated appropriately. The call center operates daily from Monday to Sunday, between 7:00 AM and 10:00 PM.Below are the shift schedules:Monday to Friday: (weekly shift rotation)Shift 1: 7:00 AM 4:00 PMShift 2: 8:00 AM 4:30 PMShift 3: 8:00 AM 4:30 PMShift 4: 1:00 PM 10:00 PMWeekend (rotational, every second weekend):Shift 1: 7:00 AM 3:00 PMShift 2: 2:00 PM 10:00 PMYour Key Responsibility Areas:First Line Customer Support:Provide first-call resolution support to customers through various communication channels, including telephone, WhatsApp, web chat, email, Distant-Desktop, and RouteProvide support to walk-in clients as needed, ensuring their issues are addressed promptly and effectively.Manage incoming calls by directing them to the appropriate departments, recording details accurately, and relaying clear messages as needed.Record support requests in the clients ticketing systemAim to resolve issues permanently during the first call and within the same day, maintaining regular follow-ups with customersProviding updates at least hourly or daily as necessary.Consistently monitor Microsoft Teams and WhatsApp for messages.Troubleshooting, problem solving and monitoring:Collect information through analytical troubleshooting and problem research to identify the nature of faults, including determining whether the issue is on the customer side or related to WAN.Make use of troubleshooting tools such as tracert, ping, bandwidth test, and Route This.Monitoring of Network using Dude and Zabbix.Escalation of calls promptly to the appropriate person or team, Team Captain, or relevant technical teams (NOC, RF, Fibre, or Field Ops).Identify trends with incoming calls,
https://www.jobplacements.com/Jobs/H/Helpdesk-Agent-PTA-FebMarch-1262215-Job-Search-03-23-2026-00-00-00-AM.asp?sid=gumtree
8h
Job Placements
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2nd Line Technical Support EngineerProvide technical support and advanced diagnostics for residential and business fibre internet clients.Johannesburg. Fibre Internet / ISP / Networking industry. R14 000 - R18 000.About Our ClientThe company operates in the fibre internet, ISP, and networking industry. It provides residential and business fibre connectivity, LAN networking, routers, and VoIP services.The Role: 2nd Line Technical Support EngineerThis role exists to take ownership of escalated support requests and perform advanced diagnostics to ensure high levels of customer satisfaction. It contributes to the business by resolving complex issues related to fibre, routers, and VoIP services while maintaining service level agreements. The main focus areas include remote troubleshooting, ticket management, and providing on-site technical support for connectivity and networking infrastructure.Key ResponsibilitiesProvide 3+ years of technical support experience within the ISP, fibre internet, or networking industry.Deliver 2nd line technical support for fibre internet connectivity, LAN, and router issues via phone and remote access.Manage and document the full lifecycle of support tickets using the Halo Helpdesk system within defined SLA timeframes.Conduct onsite visits to homes, estates, and businesses to perform LAN assessments and install network equipment.Configure and troubleshoot WAN and Wi-Fi routers, addressing DHCP, latency, and packet loss problems.Coordinate with Fibre Network Operators to log, track, and escalate fibre line or ONT faults.Provide basic troubleshooting and support for VoIP systems.Perform mandatory after-hours support and travel for on-site support in Gauteng.About You3+ years of technical support experience.Experience in ISP, fibre internet, or networking environments.Experience providing both remote and on-site technical support.Technical proficiency in TCP/IP networking, router configuration, and DHCP troubleshooting.Valid drivers license and own reliable transport.Willingness to travel for on-site support in Gauteng and work mandatory after-hours support.Strong analytical skills with the ability to manage multiple tickets simultaneously.Excellent communication skills, customer-focused mindset, and high attention to detail.Ability to work independently.
https://www.jobplacements.com/Jobs/A/2nd-Line-Technical-Support-Engineer-1274421-Job-Search-3-23-2026-10-37-14-AM.asp?sid=gumtree
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