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Results for ticketing in "ticketing" in Jobs in Western Cape in Western Cape
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A recent professional profile photo is to accompany your applicationEMPLOYMENT TYPE : PermanentSECTOR : Commercial Refrigeration Solutions / Client ServiceBASIC SALARY : Market RelatedSTART DATE : A.S.A.P / ImmediateREQUIREMENTS:Minimum qualification Grade 12Relevant tertiary qualification will be advantageRefrigeration knowledge will be an advantageMinimum of 5 Years experience in a customer-service environmentMinimum of 3 Years experience in a supervisory/management roleIT knowledge and capability: Microsoft Office (Word, Excel, PowerPoint, and Outlook)Experience in Sage Evolution an advantageWillingness to work standbyExcellent communication skillsGood interpersonal skillClear and professional articulation when answering customer callsEnjoy working in a team environmentPositive attitude and ability to work against deadlines, proactively solve problemsAble to work under pressure DUTIES: Management:Responsible for customer after-sales services.Define performance KPIs for the team and track performance.Administer, finalize, and approve overtime on a weekly basis.Keep track of recalls by technicians, customers, and cabinet types on a weekly basisrecord reasons and corrective actions.Promote teamwork within the department and cross-functionally. Actively resolve issues that arise.Manage subcontractors to ensure the business meets customer needs and maintains cost targets, balancing internal technicians, overtime, and outsourced jobs.Perform duties cross-functionally with other departments when needed. Additional Responsibilities:Schedule call-outs with in-house technicians and subcontractors.Monitor call logging and provide tickets on the in-house system.Prepare and approve customer quotes as needed.Collect and address customer feedback regarding call-outs.Manage the weekend stand-by schedule. Administration:Liaise with senior management and directors regularly for feedback.Responsible for national ticketing and service performance of the service team.Ensure all tickets in the in-house system are processed efficiently and accurately to meet month-end deadlines.Prepare and sign off on customer quotes as needed.Monitor customer feedback regarding call-outs and immediately address any poor service feedback.Manage the weekend staff stand-by schedule.Manage, administer, and approve subcontractor documentation. Ensure subcontractors comply with the companys health and
https://www.jobplacements.com/Jobs/C/Client-Service-Manager-Refrigeration-industry-1167545-Job-Search-02-23-2026-00-00-00-AM.asp?sid=gumtree
7h
Job Placements
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You might be a fit if:You like owning relationships, not hiding behind tickets.You enjoy solving real problems for real businesses.You want to build commercial skills inside a fast-growing tech company.If that sounds like you, keep reading. We Help Recruitment Teams WinDitto Hire powers ambitious recruitment businesses across South Africa.We help them source smarter, engage better, and place faster. One system. One flow.As we grow, we’re looking for someone who wants to sit at the centre of our client relationships.Not just answering queries. Owning accounts, driving value, and making clients better. What You’ll DoOwn a portfolio of recruitment clientsBe their primary contact inside DittoBuild strong working relationships with consultants and directorsEnsure they’re confident, supported, and getting real resultsSolve problems properlyManage queries via ticketing, email, and callsDiagnose issues clearly and resolve them fastWork with product and engineering when neededFollow through. Every time.Train and enableOnboard new clientsRun structured training sessionsHelp teams use Ditto better, not just use itProtect and grow accountsSpot risks earlyIdentify optimisation or upsell opportunitieshttps://www.jobplacements.com/Jobs/C/Client-Success--Account-Executive-1263772-Job-Search-02-18-2026-07-00-15-AM.asp?sid=gumtree
5d
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REQUIREMENTS Matric is essential.Comfortable on phones.Fast typist.Basic IT skills.Worked on Salesmate or similar CRM (If not, training will be provided).Calm clear talker.Organised.Learns quick. RESPONSIBILITIES Manage incoming calls and ensure a professional first point of contactLog service calls and update customer infoLogging calls in Salesmate CRM.Right after call ended, pull up customerâ??s profile in Salesmate.Open new ticket.Allocate all details.Update the customer info if changed.Assign to correct department based on tags.Use full sentences.Donâ??t leave fields blank or rush updates.Re-read ticket once, send off.MPS MonitoringCheck Toners Alerts weekly.Check Parts.Notify ordering department if toner reached 20% for quick dispatch.FibreGenerate QuoteOnce quote is accepted by customer, notify ordering department.Do follow ups with the Project Manager who is assigned to the deal.Manage fibre outage calls â?? Log, follow up, escalate timely, keep customer updated.
https://www.jobplacements.com/Jobs/S/Support-and-Services-Administrator-1252638-Job-Search-02-13-2026-00-00-00-AM.asp?sid=gumtree
10d
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ENVIRONMENT:A UK-based IT services provider is looking for a 1st Line Support Technician to join their remote support team. Applicants for the job should have excellent verbal communication skills, with the ability to explain technical terms in plain and simple language The successful applicant will be required to demonstrate a good level of communication. The candidate must be professional and presentable. It is crucial that the preferred candidate can demonstrate independent troubleshooting skills and a high level of knowledge in business network technologies. It is important the candidate can demonstrate examples of independent working over a range of client networks. DUTIES:First line call handling, ticket logging, remote support and escalation of helpdesk tickets.Manage and monitor call queues ensuring adherence to SLA’s.Ensure that customers are updated regularly on the status of their issues.Effectively assign tickets to the relevant team based on priority, category & SLA.Troubleshoot issues with client workstations, servers & network infrastructure.Identify reoccurring incidents.Work with third party vendors to troubleshoot hardware and software faults.Ensure all documentation is clear, concise, and updated in the helpdesk system. REQUIREMENTS:Basic Microsoft Exchange admin skills.Working knowledge of Windows desktop operating system.Knowledge of server operating system and network architecture (DNS, DHCP, TCP/IP).Microsoft Server 2012 Onwards, Active Directory, Exchange 2013 Onwards and Hyper-V.Experience in an MSP environment.Microsoft Office 365, Azure Active Directory, Exchange Online, Teams, SharePoint Online and AD Connect.You should be able to work under pressure and multitask.You should possess excellent customer service and communication skills as well as having a logical and methodical approach to troubleshooting.You should have a good telephone manner, good analytical and problem-solving skills, ability to learn quickly and apply knowledge.You should enjoy working with customers and take pleasure & pride in resolving their issues.
https://www.jobplacements.com/Jobs/A/1st-Line-Support-Technician-Remote-1258177-Job-Search-02-02-2026-07-00-15-AM.asp?sid=gumtree
21d
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Were seeking a Customer Data Clerk who has experience in maintaining accurate customer information, managing high volumes of daily tickets, and supporting operations through effective customer communication and data processing. This role requires strong attention to detail, excellent communication skills, and the ability to work efficiently in a fast-paced environment.Key ResponsibilitiesUpdate and maintain customer details across multiple platformsContact customers telephonically to verify and confirm informationReactivate and delete customer profiles as requiredProcess and issue daily tickets (700 per day)Manage email correspondence with customers and operations controllersFollow up on deliveries not received and missing itemsLiaise with customers and controllers to resolve delivery-related issuesLog, investigate, and follow up on incident reports and creditsProcess credits accurately and update credit sheetsAnswer incoming calls from the customer centreHandle customer queries relating to profiles, deliveries, and creditsSkills, Experience & RequirementsMust have matricPrevious experience in a customer service, data capturing, or administrative roleStrong attention to detail with high levels of accuracyAbility to manage high volumes of work under pressureExcellent verbal and written communication skillsStrong problem-solving and follow-up skillshttps://www.jobplacements.com/Jobs/T/Temporary-Customer-Data-Clerk-1258161-Job-Search-02-02-2026-05-00-18-AM.asp?sid=gumtree
21d
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About Our ClientOur client helps businesses turn operational complexity into structured, scalable systems through workflow design, systems integration, and automation advisory. They operate within a SaaS and consulting environment to build structured operating systems through implementation, optimisation, and automation.The Role: SaaS Engineering InternThis internship provides practical exposure to workflow architecture, systems automation, and software implementation within a SaaS consulting environment. The role exists to support requirements gathering, workflow configuration, testing, documentation, and client onboarding initiatives while working with the Engineering and Growth & Development teams.Key ResponsibilitiesCurrently pursuing or recently completed a Bachelors degree in Computer Science, Engineering, Information Systems, or related field.Assist in gathering and analysing business requirements alongside the Growth & Development team to identify workflow gaps and automation opportunities.Collaborate on designing scalable workflow architectures and translating operational requirements into system configurations.Configure project management and automation platforms, including building custom workflows, statuses, custom fields, automations, dashboards, and reporting structures.Support API-based and no-code integrations between systems.Perform functional testing and validate workflow accuracy and system behaviour.Create and maintain technical documentation, SOPs, and user guides.Support client onboarding and assist with system-related support tickets.About YouCurrently pursuing or recently completed a Bachelors degree in Computer Science, Engineering, Information Systems, or related field.Basic knowledge of JavaScript, Python, or another programming language.Understanding of automation logic and workflow systems.Strong analytical and problem-solving ability.High attention to detail and clear communication skills.Ability to follow structured processes and standards.Professional conduct when interacting with clients during working hours (08:00 17:00).Willingness to learn in a fast-paced consulting environment.Familiarity with APIs, system integrations, and databases (SQL or NoSQL) advantageous.Exposure to version control systems such as Git beneficial.
https://www.jobplacements.com/Jobs/S/SaaS-Engineering-Intern-1264308-Job-Search-2-20-2026-2-12-38-AM.asp?sid=gumtree
3d
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