Please note that our Terms & Conditions and Privacy Notice are applicable.
Back to search (Western Cape > Cape Town > Jobs > IT & Tech Jobs > Find Software & Web Developer Jobs> ad 1347096762)
Someone beat you to it!
Unfortunately, another Gumtree user is in the process of purchasing this item. Check back later in case they've changed their mind, or click the button below to browse more Pay & Ship listings.
Support and Services Administrator
1 Photo(s)
1 month ago687 views
Ad Saved to My List
View and manage your saved ads in your account.
Share
WhatsApp
Facebook
Messenger
Twitter
Copy URL
Email
Report Ad
Report This Ad
Reason for Reporting
Email Address
(Required)
Message
(Optional)
Report Ad
By clicking "Report" you accept the Gumtree Terms and Conditions.
General Details
Description
REQUIREMENTSÂ
RESPONSIBILITIESÂ
- Matric is essential.
- Comfortable on phones.
- Fast typist.
- Basic IT skills.
- Worked on Salesmate or similar CRM (If not, training will be provided).
- Calm clear talker.
- Organised.
- Learns quick.Â
RESPONSIBILITIESÂ
- Manage incoming calls and ensure a professional first point of contact
- Log service calls and update customer info
- Logging calls in Salesmate CRM.
- Right after call ended, pull up customerâ??s profile in Salesmate.
- Open new ticket.
- Allocate all details.
- Update the customer info if changed.
- Assign to correct department based on tags.
- Use full sentences.
- Donâ??t leave fields blank or rush updates.
- Re-read ticket once, send off.
- MPS Monitoring
- Check Toners Alerts weekly.
- Check Parts.
- Notify ordering department if toner reached 20% for quick dispatch.
- Fibre
- Generate Quote
- Once quote is accepted by customer, notify ordering department.
- Do follow ups with the Project Manager who is assigned to the deal.
- Manage fibre outage calls â?? Log, follow up, escalate timely, keep customer updated.
https://www.jobplacements.com/Jobs/S/Support-and-Services-Administrator-1252638-Job-Search-02-13-2026-00-00-00-AM.asp?sid=gumtree
Id Subtitle 1347096762
View More
Job Placements
Selling for 1 year
Total Ads4.50K
Active Ads4.50K
Professional Seller
This seller has registered a Gumtree business account which allows them to qualify as a professional seller.To grow your business with Gumtree read more
Seller stats
4.50KTotal Ads
20.62MTotal Views
Contact Job Placements
Message
(4012)
Name
(Optional)
Email Address
(Optional)
Phone
(Required)
Upload CV(Optional)
DOC or PDF only max 2 MB file size
Send Message
By clicking "Send" you accept the Terms & Conditions and Privacy Notice and agree to receive newsletters and promo offers from us.
Related Ads
1
SavedSave
KEY JOB OUTPUTS Log all customers reported faults on the system.Manage and track the reported fault.Dispatch the Technicians to attend to the reported faultCapture the reported fault progress status on the systemUpdate both internal and external customers wrt fault loggedEnsure you receive all Job Cards back from techniciansProcess all Job Cards on the systemEnsure all documentation is filledUpdate multiple systems where neededCORE COMPETENCIES Excellent written and verbal SkillsPositive attitudeExcellent organisation skillsExcellent analytical and problem-solving skillsAn ability to work to tight deadlines and within constraintsGood Listening skillsEthicalTeam playerAbility to perform under pressureAble to work independentlyAn understanding of the service delivery environment and stakeholder interestsGood communication skillsAttention to detailReliable and able to produce a high quality of workDisplay excellent attention to detail and the ability to manage work processesAPPLICATIONS/ENQUIRIEShttps://www.executiveplacements.com/Jobs/I/IT-Call-Planner-1267883-Job-Search-03-03-2026-04-25-12-AM.asp?sid=gumtree
Invalid date
Executive Placements
View More
Back To SearchGumtree Safety Tips
1.Meet in a public space to see the item and exchange money.
2.Never send your item before receiving the money.
3.Never send or wire money to sellers or buyers.