Support Analyst IT

Qualifications and skills

• Degree in Computer Science, IT, IE or related field
• Excellent communication skills
• Proficiency in support tools and ticketing system
• Solid analytical and problem solving abilities
• Customer and service focussed
• Proactive and adaptable to new technologies
• Detail oriented
• Continuous improvement mindset

Key responsibilities

• Technical support and troubleshooting i.e. diagnose and resolve software, hardware and network issues for clients and internal team
• Client communication and assistance
• Incident and problem management
• Documentation and reporting i.e. create and update support documentation including FAQs, guides and knowledge base articles; generate reports on support activities, incidents and resolutions for management review.

If you are a good match with the required attributes for this role, please apply online. South African citizens only.
Orange Recruiting (Pty) Ltd
Your Specialists in Supply Chain Recruiting