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Desktop Support Engineer

2 days ago30 views
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General Details
Advertised By:Agency
Company Name:Executive Placements
Job Type:Full-Time
Description
Key Responsibilities:
  • Respond to and resolve incidents/requests for desktops, laptops, and peripherals; support operating systems, productivity apps, email, and printing.
  • Provide remote assistance and desk-side support as needed.
  • Install, configure, upgrade, and maintain hardware and software; manage drivers, firmware, and patching to keep devices secure and up to date.
  • Maintain accurate asset inventory and documentation.
  • Create and maintain user accounts and profiles; handle permissions and password resets in line with policy.
  • Troubleshoot LAN/Wi-Fi/VPN connectivity issues for end-user devices and escalate where necessary.
  • Ensure security baselines, updates, and endpoint protection are applied; support privacy and acceptable-use policies.
  • Prepare devices, access, and orientation for new joiners; deprovision and recover assets on exit.
  • Work with suppliers and support partners to resolve issues and complete warranty repairs.
  • Log, track, and close tickets with clear resolution notes; create end-user guides and FAQs; deliver ad-hoc user training.
  • Participate in desktop rollouts, OS/application upgrades, and improvement initiatives.
  • Provide on-call/after-hours support as required.
Requirements:
Education & Experience
  • A+, N+ or Diploma in IT (or equivalent experience).
  • 2+ years in desktop support or similar role.
Technical Skills
  • Windows desktop environments; Microsoft 365; basic networking (TCP/IP, DNS/DHCP); Active Directory user/admin tasks.
  • Remote support tools (e.g., TeamViewer, AnyDesk) and ticketing/ITSM platforms; patching and endpoint security hygiene.
  • ITIL familiarity; Linux exposure an advantage

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Executive Placements
Selling for 1 year
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