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Results for reservations in "reservations" in Jobs in Western Cape in Western Cape
1
Reservations ManagerLead our reservations team to maximize room revenue at a world-class hotel. Reporting to the Revenue Manager , you will manage a team of 11, including a supervisor, to drive sales and ensure exceptional service. Key Duties:Manage the full reservation process, from inquiries to booking confirmations.Oversee rooms merchandising for Hotel and prepare occupancy forecasts to achieve revenue targets.Lead, train, and manage your teams performance.Ensure a superior customer experience and handle escalated guest issues.Maintain data standards and compliance with company policies and legislation like POPI.You Will Need:A 3-Year Hotel School Diploma.5 years of experience in reservations or rooms management ; supervisory experience is an advantage.Working knowledge of Opera suite and Ideas.Strong leadership, analytical, and customer service skills. Apply today to join a leading brand in hospitality!
https://www.jobplacements.com/Jobs/R/Reservations-Manager-1265465-Job-Search-02-24-2026-04-08-05-AM.asp?sid=gumtree
2d
Job Placements
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Groups Reservations AgentPepperclub Hotel, Cape TownReports to: Reservations ManagerPepperclub Hotel is recruiting a confident, detail-driven Groups Reservations Agent to join our 5-star team. This role suits someone who thrives on complexity, manages volume calmly, and takes full ownership of group and series bookings from enquiry to arrival.About the RoleYou will manage the full groups reservations lifecycle including enquiries, quotations, room blocks, rate management, payment follow-ups, and arrival preparation. The role requires high accuracy, disciplined follow-up, and strong coordination across departments to ensure a seamless guest and operational experience.Guest Experience & Communication• Handle group enquiries via email, calls, and WhatsApp within required turnaround times• Deliver clear, professional communication aligned to 5-star and LQA standards• Build confidence with agents, corporates, and organisers through accurate quoting• Prepare arrival correspondence and group check-in packs at least seven days prior to arrivalReservations Processing• Create, manage, and update group and series room blocks accurately in Opera• Capture all bookings with complete notes, traces, and contractual details• Actively follow up on all quotations to maximise conversion and revenue• Manage group, series, corporate, government, and agent bookings• Action daily reports including new bookings, amendments, cancellations, and overbookings• Maintain and update the Daily Quote SheetFinance & Documentation• Send quotations, invoices, and payment links timeously• Follow up on deposits and outstanding balances• Ensure correct allocation of deposits, vouchers, and payments• Process refunds and future-use credits within required timeframes• Maintain accurate group files and supporting documentationOperational Coordinationhttps://www.jobplacements.com/Jobs/G/Groups-Reservations-Agent-1262405-Job-Search-02-13-2026-05-00-15-AM.asp?sid=gumtree
13d
Job Placements
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Reservations and FOH Assistant | Cederberg | Luxurious RetreatWe are seeking a dedicated RESERVATIONS AND FOH ASSISTANT to become part of the vibrant team at this tranquil retreat, nestled in the heart of the breathtaking Cederberg Mountains.As ideal candidate you will have:MatricAt least 2 Years’ experience from Luxury Retreat or upmarket Lodge environmentPrior experience in APEX for PMS and Pluspoint for POS systems, will be an advantageFully bilingual in English and AfrikaansMust be able to work in a remote locationFamiliarity with international standards in hospitality and guest services will be an advantageExceptional ability to handle guest queries, complaints and requests is criticalEnsuring accurate bookings, reservations and customer information is essentialDuties and ResponsibilitiesManage reception deskOperate switchboard - answer and transfer callsProvide customer support for call-in enquiriesProvide information on activities/restaurant/sight-seeingHandle administrative enquiriesInvoicing and shop salesDaily cash upsLiaise with walk in customers, suppliers and service providersManage all bookingsEnsure all guests have signed the online waiver prior to arrival.Welcome guests and provide introductory briefingHandle guest accounts/check-in & Check-outManage the Curio shop including - purchases, sales, stock and pricing.Place orders for products when requiredManage filing of paperwork pertaining to petty cash, invoicing, deliveries, receipt of goods, stock inventory etc.Provide weekly feedback to General Manager Salary PackageR12 - 13 000, depending on experience and skillsAccommodation will be providedAll meals included3 weeks on, one week off rotationTransport costs will be for the candidates own accountStarting date: ASAP.We appreciate all applications. However, only shortlisted candidates will be contacted for further assessment, within 10 working days of the application.Recruit for Africa is a recruitment agency based in South Africa specialising exclusively in hospitality, retail, chefs and lodge placements. Our agents are specialists in their fields and will be able to advise you and assist in the recruitment process, from the moment you apply for a job until you start your employment. Do not look any further and contact Recruit for Africa to find you the perfect employee or to secure your dream job! www.recruitforafrica.com DisclaimerPersonal information received from applicants will only be processed for the purposes obtained as disclosed in our privacy policy. By applying for this job, you accept that we can process your personal information as specified and you agree to our privacy policy found on Recruit for Africa website. Recruit for Africa (Pty) Ltd has safeguards in place to ensure the confidentiality of this personal information.Recruit for Africa will only send emails from @recruitforafrica.com domain and will never ask job seekers to pay recruitment, visa or any travel fees into our account.
3d
VERIFIED
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Duties: Ensure accurate & detailed capturing of reservationsMaximize revenue & ensure guest satisfactionReviewing, monitoring and revising guest service standards, thereby enhancing guest satisfaction.Assist & maintain an efficient administration system within the department.Maintain client database with segmentation.Ensure that an efficient and accurate filing system, both manual and electronic, is constantly updated.Ensure that standard correspondence formats for various stages of reservations is completed and maintained.Continuously seek ways to maximize revenues and profits by up-selling other facilities and services.Actively solicit and develop sales & marketing activities with key industry partners such as travel agencies and convention organizers.Establish rapport with guests maintaining effective customer relationships and handle guest enquiries and requests either personally or over the phone.Actively endeavor to seek and resolve guest complaints, where possible, exercise judgement and escalate it to the manager.Answer reservations calls in a pleasant and courteous manner.Based on the nature of the reservation required, check the availability of the room / type of room and confirm the reservation.Personally, and frequently verify that guests are receiving the best possible service.Preparing and ensuring all bookings are accurate and in line with SOPs.Inform other departments and follow up with regards to special instructions / facilities.Spend time at each function / event to ensure that the guests and organizers are well looked after and support banqueting where needed.Liaise with suppliers (off-site) when and where needed.Ensure all relevant groups / event information is communicated in a timely fashion.Quote and contract (incl. invoicing) all potential business through all available booking channels.Assist Finance in following up on payments & queries. Requirements: Diploma / Degree from a reputable hotel schoolAt least 2 4 years experience in a similar role with in a large, luxury hotel environmentPrevious sales and reservations experienceGood communication skillsShould be fluent in English. Additional language advantageousComputer literate in MS Office & Opera
https://www.jobplacements.com/Jobs/G/Groups--Events-Coordinator-1260678-Job-Search-02-09-2026-10-14-54-AM.asp?sid=gumtree
16d
Job Placements
1
Purpose of the Role: To oversee the day-to-day operations of the accommodation property as the on-site lead, ensuring seamless service delivery while reporting to GRRC senior management. This role suits a hands-on hospitality professional who enjoys guest interaction and can confidently balance front-of-house service with administrative and operational duties in a personalised hospitality environment. Key Responsibilities Include but Are Not Limited To:Managing daily property operations in line with company standards and proceduresOverseeing reservations systems, guest communication, booking accuracy and reportingSupervising housekeeping operations, conducting quality control checks and managing stockCoordinating and supervising on-site staff, shift planning and task allocationHandling guest relations, complaints and service delivery standardsMonitoring maintenance, compliance, operational records and reporting to managementBeing available after hours for operational emergencies and escalations Criteria23 years experience in accommodation operations (guesthouse, lodge, boutique hotel or similar)Proven reservations management experienceStrong understanding of housekeeping operations and staff supervisionAbility to work independently with minimal supervisionValid drivers license and own reliable vehicle (compulsory)Must reside in or near StellenboschRemuneration and Hours of WorkFull-time, live-out positionOn-site presence required with after-hours availability for emergenciesMarket-related salary dependent on experience
https://www.jobplacements.com/Jobs/G/Guest-House-Operations-Coordinator-1263789-Job-Search-02-18-2026-00-00-00-AM.asp?sid=gumtree
5d
Job Placements
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Location: Franschhoek, Cape Town Position Overview An opportunity has become available within the company for an experienced and reliable Guest Assistant who will provide exceptional service to guests by ensuring smooth check-in and check-out processes, addressing guest feedback, itinerary planning and making the necessary reservations, collaborating with colleagues, and maintaining operation standards. This role requires a warm, courteous demeanour and an efficient, guest-centred approach. Main Responsibilities: - Ensure guest challenges are addressed promptly or escalated to the Manager on Duty as required and follow through on closing the loop with the guest/s to resolve. - Handle requests such as wake-up calls, dining reservations, local area information, booking of activities, facilitating transport arrangements and any other special accommodations. - Provide accurate billing information, ensuring all guest charges are recorded and any discrepancies are resolved before check-out. - Coordinate guest transportation, luggage assistance, and handle any final feedback with warmth and professionalism. - Always uphold a neat and tidy reception desk. - Check Public Areas on regular intervals during your shift to ensure these areas are always guest ready. - Manage the front desk area, answering calls promptly, assisting with guest inquiries, and directing calls to appropriate departments. - Handle any emergencies or incidents during the shift, ensuring the safety and security of guests and staff. - Weekly and daily reports must be completed as per front desk shift procedures. - Detailed PIT checks to be done on each shift and compared to guest details on Protel. - Highlight any maintenance issues or service deficiencies promptly to maintain the hotels standards. - Adherence to all health and safety regulations. Experience and Skills: - Minimum of 2 years of experience in the Front Office operations of a luxury hotel - Proficient in use of various well-known Property Management systems - Conversant with specialist terminology including F&B service, Housekeeping, Maintenance, Wardrobe, Security and Operational Finance - Display a sense of urgency and dedication to meeting the needs and wishes of others - The ability to remain calm and professional when under pressure - Strong interpersonal skills - Excellent verbal and written skills - Must be professional and a team player - Sustainable quality and attention to detail Inherent Requirements: - Matric Certificate - Tertiary qualification in Hospitality Management or Tourism would be advantageous - Certificate in First Aid/Fire Fighting/Health and Safety, would be advan
https://www.jobplacements.com/Jobs/G/Guest-Assistant-1263669-Job-Search-02-18-2026-04-20-08-AM.asp?sid=gumtree
8d
Job Placements
1
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Duties:  Oversee and manage all aspects of the restaurantâ??s daily operations.Lead, train, and motivate the front-of-house team to deliver 5* service.Ensure smooth coordination between kitchen and service teams.Monitor reservations, guest satisfaction, and service flow.Maintain stock control of beverages and oversee supplier relationships.Uphold health, safety, and hygiene standards.Drive revenue and manage budgets while controlling costs.Handle guest feedback and resolve issues promptly with professionalism. Requirements: Grade 12A formal qualificationProven experience as an Assistant Restaurant Manager in a 4- or 5* establishment.Strong leadership, communication, and organisational skills.In-depth knowledge of fine dining service standards.Excellent problem-solving abilities and a guest-centric mindset.Flexibility to work evenings, weekends, and public holidays.
https://www.jobplacements.com/Jobs/A/Assistant-Restaurant-Manager-1260093-Job-Search-02-06-2026-10-13-32-AM.asp?sid=gumtree
13d
Job Placements
1
Position Title: Reservationist Reports To: Reservations Manager/ Revenue Manager Duties and Responsibilities:Processes FIT reservations by mail, telephone, telex, cable, fax or central reservation systems referral.Processes FIT reservations from the sales office, other hotel departments, and travel agents.Knows the types of rooms available as well as their location and layout.Knows the selling status, rates, and benefits of all package plans and GroupsKnows the credit policy of the hotel and how to code each reservation.Creates and maintains reservation records by date of arrival and alphabetical listing.Prepares letters of confirmation.Communicates reservation information to the front desk.Processes cancellations and modifications and promptly relays this information to the Front desk.Understands the hotels policy on guaranteed reservations and no-shows.Processes advance deposits on the reservations.Tracks future room availabilities on the basis of reservations.Helps develop room revenue and occupancy forecasts.Assists in preregistration activities when appropriate.Monitors advance deposit requirements.Handles daily correspondence. Responds to inquiries and makes reservations as needed.Makes sure that files are kept up to date. Check all hotel arrivals, all traces and follow up with provisional bookings.A Weekly forecasted group report will be done - prospectsAny other reasonable requests made by management
https://www.jobplacements.com/Jobs/R/Reservationist-1257030-Job-Search-01-29-2026-04-07-18-AM.asp?sid=gumtree
1mo
Job Placements
1
Groups and Incentives Travel SpecialistLocation: Cape Town (Remote) Are you passionate about crafting unforgettable journeys for groups and incentive travellers? Do you thrive on creativity, detail and delivering exceptional guest experiences? What Youll Do Design creative, tailor-made itineraries for leisure and incentive groups. Manage the full reservations process from enquiry to final travel documentation. Communicate seamlessly with agents, suppliers and guests. Ensure proposals are on-brand, on-budget, and delivered on time. Have a good understanding of groups itineraries including general groups policies. Occasionally travel with groups or attend site inspections. What Youll Bring Minimum 3 years experience in touring groups travel. Strong destination knowledge of South Africa, Botswana, Tanzania, and Kenya (bonus if you know Namibia, Uganda, Rwanda, Zimbabwe, Zambia, or Mozambique). Proficiency in Tourplan or similar booking systems. Exceptional communication, organization, and attention to detail. Calm, professional, and customer-focused under pressure. Why Join the company? Work with one of the most respected luxury travel brands. Collaborate with passionate travel experts who genuinely care. Enjoy opportunities for career growth, travel and purpose-driven work.
https://www.jobplacements.com/Jobs/R/Remote-Groups-and-Incentives-Travel-Specialist-1260818-Job-Search-2-20-2026-1-39-06-AM.asp?sid=gumtree
6d
Job Placements
1
This role is reserved for candidates reside in close proximity to Kraaifontein / StellenboschPurpose of the role: To provide efficient administrative and sales support to the Sales Team, ensuring the smooth processing of customer orders, accurate data management, and timely communication with clients. The Sales Administrator plays a key role in maintaining operational flow, supporting sales performance, and upholding the companys commitment to service excellence and teamwork.Responsibilities include but are not limited to:Handle sales inquiries and process customer orders on various platformsVerify customer details, process payments, and update data in internal systemsInform customers on stock availability, alternatives, and lead timesIssue accurate invoices and coordinate orders internallyManage and update sales and customer records, ensuring timely responsesMaintain and enhance the companys online presence, including website updatesProvide administrative support to the sales team as neededCriteria:Matric2-3 years experience in a similar role with experience in the FMCG industry being advantageousComputer literacy: proficient in Microsoft Office and Omni (advantageous)Fully bilingual in English and Afrikaans with clear communication skillsExcellent phone and email etiquette with strong customer service skillsProficient in English and Afrikaans (speak, read and write)Outgoing personality, team player, and well-organisedFully bilingual in Afrikaans and English, with clear communication skillsAble to work well under pressure, maintaining a friendly, proactive approach
https://www.jobplacements.com/Jobs/S/Sales-Administrator-1264808-Job-Search-02-22-2026-10-00-40-AM.asp?sid=gumtree
3d
Job Placements
1
Duties: Creating and providing the WOW experience for the hotels guestUnder the general guidance of the Butler Supervisor, assists in all aspects of overall hotel operations which includes reservations, reception, concierge, travel desk, library, bell desk, business centre, guest relations, in room dining and private bar, as outlined in the SOP. Inspects and monitors all areas of the department to ensure the highest quality assurance standards and promotes the desired work culture among all team members. Handle telephone calls professionally and in accordance with departmental standards.Ensure the smooth day-to-day functioning of the outlet.Look into the day-to-day reservations of the lounge and restaurant bookings, guest movement and activities.Oversee all procedures and daily activitiesMaintains an effective system of recording guest history, preferences and other guest related data in Amadeus.Ensure that all the operational standards set for all the equipment & processes are followed.Ensure no beverage or mini-bar stock item ever reaches its expiry dates.Support various integrated activities during low and high-volume periods.Ensure that the lounge is properly set up with the required mise-en-place.Knowledge of menu to aid up-selling.Ensure proper billing of tables or room.Ensure adherence to service and clearance procedures.Actively participate in all the training programmesTo remit cash & sales summary at the end of every shift.Control cost by minimising wastage & breakage.Ensures adequate stock of the operating supplies as per the re-ordering levels.Constantly innovate and improve the processes of the department for guest delight.Ensure the cleanliness and correct storage, handling and inventory of all items of stock and equipment.Enabling and adherence of the principles and work practices detailed under HACCPEnsure all reports, registers and logbooks are updated.Coordinates with the Front Desk regarding these events on a weekly basis.Knowledge on hotel events, activities and promotions.Monthly stock & utensils inventory.Plans and prepares requisition systematically for food and beverage supplies and arranges its pick-up and organised storage.Daily breakfast, afternoon tea and cocktail hour food request and buffet set up.Take guest orders (telephonically or in room) and ensure proper execution of the same.Ensure all guest requests are attended to promptlyPersonally enquire & ensure complete guest satisfaction.Handles minor guest complaints and / or refers them to the Butler Supervisor / F&B Management for appropriate action.Helps maintain an effective guest history system by reporting to the Butler Supervisor any additional information about guests preferencesAnticipate po
https://www.jobplacements.com/Jobs/B/Butler-1260677-Job-Search-02-09-2026-10-14-54-AM.asp?sid=gumtree
16d
Job Placements
1
Purpose of the Role: To deliver professional front office service to local and international guests while supporting night audit functions, including accurate revenue balancing and reporting.Key Responsibilities Include but Are Not Limited To:Handling guest check-ins and check-outs efficientlyManaging email requests and guest enquiries professionallyOperating the switchboard and directing callsManaging restaurant bookings and hotel reservationsOperating OPERA Cloud Property Management SystemManaging guest accounts and ensuring billing accuracyResolving guest complaints effectivelyPerforming daily pit checks during shiftsAssisting with balancing daily revenue reportsPerforming night audit duties when required, including reconciliation of accountsEnsuring accurate financial reporting and end-of-day proceduresMaintaining full knowledge of room categories, property layout, and hotel offeringsLiaising effectively between departments to ensure operational flowCriteriaGrade 12 with a post-matric hotel school qualification advantageousAt least 2 years experience within a five-star establishmentPrevious night audit experience advantageousComputer literate & and proficient in Operating OPERA CPMS (or similar)Strong numeracy and reconciliation skillsExcellent communication skillsHigh level of English proficiencyMotivated, reliable and detail-orientedTeam player with a positive attitudeWillingness to work shifts, including night shiftsAbility to work under pressureOwn transportMust reside in or near the Cape Town Southern Suburbs at commencement of employmentRemuneration and Hours of WorkMarket-related salary, taxable medical aid allowance and pension fund contributionShift-based position, including weekends and public holidays
https://www.jobplacements.com/Jobs/H/Hotel-Receptionist-Relief-Night-Audit-1264952-Job-Search-02-23-2026-04-00-41-AM.asp?sid=gumtree
3d
Job Placements
1
Purpose of the Role: To provide professional front office service to local and international guests, manage daily operations, and ensure accurate revenue balancing while delivering an exceptional guest experience.Key Responsibilities Include but Are Not Limited To:Handling email requests in a professional and efficient mannerResponding to guest enquiries courteously and effectivelyManaging guest check-ins and check-outsOperating the switchboard and directing calls appropriatelyManaging restaurant bookings and hotel reservationsOperating the hotels Property Management System (OPERA Cloud)Managing guest accounts and ensuring accurate billingPerforming daily pit checks during each shiftResolving guest complaints promptly and professionallyMaintaining full knowledge of room categories and property layoutMaintaining knowledge of all hotel offerings and servicesLiaising effectively between departments to ensure seamless service deliveryAssisting with balancing the daily revenue reportCriteriaPost-matric hotel school qualification advantageousAt least 2 years experience within a five-star establishmentComputer literate & and operating OPERA Cloud Property Management SystemExcellent communication skillsStrong numeracy skillsHigh level of English proficiencyMotivated, enthusiastic and energeticTeam player with a positive attitudeWillingness to work shiftsAbility to work under pressureOwn transportMust reside in or near the Cape Town Southern Suburbs at commencement of employmentRemuneration and Hours of WorkMarket-related salary, taxable medical aid allowance and pension fund contributionShift-based position, including weekends and public holidays
https://www.jobplacements.com/Jobs/H/Hotel-Receptionist-1264951-Job-Search-02-23-2026-04-00-41-AM.asp?sid=gumtree
3d
Job Placements
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