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The candidate will form part of the USSD Domain team and will be responsible for ongoing Development of the Application and Solution. This is a very busy environment and continuous delivery is expected with deployments to production usually 4 times a week. He /she will also assist the BA with User Requirement Specification (URS) content.
He/she will also be expected to provide 3rd level product support and will be expected to perform a standby function.
The position requires a self-motivated individual with intermediate to senior level experience in software development who can perform a technical lead role.
A typical project will require front-end, back-end and integration development using microservices architecture (full stack development).
Candidates should contribute to improvements to our processes and systems and be involved in technical decision making.
Candidates should be able to work solo on some projects or as part of a team on others.
Primary Responsibilities for the Role
Other responsibilities will include the following:Application and Solution developmentMaintaining and contributing to system standards.Improve the automation of tasks where possible.Managing system security.Capacity and performance management.Research and recommend innovative approaches to improving efficiency.Providing Team leadership
Minimum Qualification and Experience Requirements
Tertiary Engineering or Computer Science Degree5+ years experience as a Java software developer.A high degree of interest and experience in Linux.Golang, Java, Groovy scripting development experience.Full Stack development experience.Shell scripting ability for system administration.Knowledge of networking protocols and technologies (TCP/IP, SOAP, HTTP, XML, RADIUS, Diameter, SCTP).Ability to learn quickly and work independently.Ability to lead a small development team.Ability to work under pressure
Nice to have Experience
Experience in a Telco environment.Linux system administration (RedHat/Centos, Apache/NGINX, MySQL/MariaDB, Bash, Python).Big Data / Analytics / Monitoring experience using Elastic, Tableau, Grafana, Prometheus.Telecommunications technologies (SS7, SIGTRAN, MTP, SCCP, TCAP, MAP, CAP, etc).
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNDU1NDIxNzcxP3NvdXJjZT1ndW10cmVl&jid=1285739&xid=3455421771
12d
Johannesburg CBD1
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An exciting opportunity exists for a suitably qualified and experienced individual to join the team as a Junior Financial Accountant/Financial Accountant.
This position is responsible for completing financial accounting activities to support the production of accurate and timely financial results in compliance with IFRS.
The ideal candidate must have a minimum of 3-Years relevant experience and must be a team player, with exceptional attention to detail and one who adheres to tight deadlines.
Primary Responsibilities for the Role
Perform financial accounting processes and perform a range of assigned month end close procedures including preparing balance sheet reconciliations and preparation of journals to support the month end process.Application of accounting standards and practices in accordance with IFRS and local country requirements.Preparation of monthly management accounts with comments on variances.Assisting in the monthly forecast process and assist in the preparation of annual budgets.Preparation of the finance board report and 12-month cash flow requirements.Liaising with the external auditor, facilitating an efficient audit as a continuous improved process.Assisting with Group internal audits and contribute to improvements in business processes and internal control.Provides technical expertise to ensure accurate and timely compliance with filings, includingworking with external providers to meet the local taxation and statutory compliance requirements.Assist financial manager and senior financial accountant with preparation of month-end reporting workbooks.Vendor and customer vetting and onboarding.Capturing of invoices and purchase orders.Administer accounts payable, accounts receivable, and assist payroll departments. Manage debtors book and collection of outstanding debtorsStrong knowledge and experience of accrual accounting, project accounting and WIP. Manage and maintain WIP schedules, RRiA schedules and monthly forecasts from businessKnowledge and experience with Microsoft office and SAGE X3.Other ad-hoc tasks
Minimum Qualification and Experience Requirements
Previous experience working in a geographically diverse businessSolid understanding of multi-currency finance environments
PERSONAL ATTRIBUTES
Focused and results oriented, driven by excellence.Deadline driven with ability to work well under pressure.Strong analytical ability to interpret financial information.Excellent organisational skills, attention to detail and pro-active decision making.Be a strong team player.Effective communicator at all levels and ability to work collaboratively with transparency.
...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNDc5NTg4OTA0P3NvdXJjZT1ndW10cmVl&jid=1163599&xid=3479588904
12d
Johannesburg CBD1
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What You’ll be Doing
Work closely with Operations to ensure our people initiatives reap the desired results, whether it be employee engagement, employee satisfaction, query handling etc.Ensure the HRBP’s are handling all IR related matters swiftly, to ensure minimal impact to the operations floor.Offer advice on more complex cases, to ensure decisions are not delayed due to lack of labour knowledge.Monitor and evaluate payroll processes to mitigate potential financial loss to the business.Develop and implement HR strategies in support of business goals and objectives.Manage the company’s talent acquisition objectives by working closely with the Lead Recruiters in the different regions.Support the recruitment teams with strategic interventions aimed at increasing and improving the company’s attraction and visibility.Design campaign specific competency-based interview guidelines, and train the teams accordingly, to ensure understanding and impact of interview styles.Closely monitor attrition at the various stages of an employee’s life cycle, with a specific attention given to the first 3 months.This must be done in order to assess the effectiveness, and possible redesign of the recruitment process.Monitor the effectiveness of our Induction and Onboarding process and propose impactful changes to enhance its outcome.Work closely with partners such as BPESA, and CapeBPO to ensure the company leverages off the various initiatives.In collaboration with marketing, contribute to the quarterly newsletter.Support current and future business needs through the development, engagement, motivation and retention of human capital.Foster and nurture a positive working environment.
https://www.ditto.jobs/job/gumtree/764886593&source=gumtree
12d
Johannesburg CBD1
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The Telkom Team Lead position is key to the Telkom SA Managed Service (FTC) environment which is responsible for the ongoing Development of the Application and Solution at our Customer. He/she must ensure clear communication between all the relevant stakeholders involved. These stakeholders include Adapt IT Developers, Customer BA’s, Project teams and Customer other customer staff. He/she must also manage the Adapt IT team daily and ensure that the Level 10 meetings as well as the daily Stand-up meetings are held. As this is a very busy environment and continuous delivery is expected with frequent deployments the role requires prioritisation, scheduling to ensure successful delivery of these projects. This will be with consultation with the Customer Project managers and the Adapt IT Telkom squad. He /she will also assist the Customer BAs to create User Requirement Specification (URS) content with respect to technical designs. Due to the high volume of CR’s and projects received, clear records, documentation and timesheets must be kept and updated when necessary. He/she must also guide the Adapt IT staff with respect to their IDP’s and complete their KPI’s timeously. Good people management skills and time management are vital in this position
Primary Responsibilities for the Role
Manage the Team members daily and ensure weekly level 10 and daily stand-up meetings are held.Work closely with the technical lead/developers to ensure projects are on track i.e., developed, tested, and deployed to production as agreed with Telkom.Maintain a high level of communication between the Adapt IT team and the Customer BA’s, the relevant Business unit Project Managers, Scrum master, Release manager.Manage and prioritize all incoming projects and CR’s together with the Customer Telkom project team.Together with the developers ensure that all CR related defects get timeously addressed and development is prioritized.Work with customer Business Analysts (BA) to design & communicate requirements.Protect the interests of Adapt IT and the Telkom squad.Review documentation quality.Oversee output in terms of design and delivery quality.Drive for continuous Improvement and innovation across architecture, engineering, and quality.Ensure together with the project administrator that all required documents are uploaded onto the JIRA case. This must be done for each CR and must include the following documents, MOP, URS, and any other project specific documentation.Ensure that project administrator is tracking all time logged and that timesheets are up to date for all staff.Ensure that monthly report is completed by project administrator and is sent to Telkom management team.Monitor Support and ensure that weekly updates are provided on all tickets for that week to the customer
...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMzMyNDM1NDI/c291cmNlPWd1bXRyZWU=&jid=1292667&xid=233243542
12d
Johannesburg CBD1
Brief Job description
Provide 1st level technical supportService restorationFulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and information systemsFollow a systematic, disciplined and analytical approach to problem solving to meet set standards and agreed proceduresExecutes transactions as per prescribed timelinesProvide 1st measure analysis of issues and inputs for problem managementLeverages best effort method for issue resolution through cross functional coordinationSupport team lead in training, reviews and escalation handling
Requirements
Analytical and Problem solving skills
Active listening and questioning, an eye for detail to determine the root cause of the issue, to avoid repeat contacts and further effort to resolve issuesAnalytical problem solvers who will understand issues, evaluate solutions and work with their colleagues to resolve issuesProblem solving skills and quick thinking to own & resolve issues independently, thoroughly & efficientlyDisplay ownership and accountability
Quickly build trust and confidence with customerOwn and resolve customer issues efficiently, effectively and empathetically
Mandatory requirement for experienced candidates:
24 months’ work experience in Service Desk/ Tech support process providing remote support for Laptops / Desktops / LAN Issues / Application support/ Small Forms etc.Intermediate knowledge of T/S OS (Windows XP-10), Browsers, MS Office suiteIntermediate knowledge of T/S Small Forms (iOS, Andrioid, Windows)Experience of working within a busy ICT Service Desk environment, showing experience of systems, support, diagnostic and resolution.Intermediate knowledge of Registry Fix, Patch upgrades, Virus T/S, Security, EncryptionsIntermediate knowledge of Network collaborations & VPN T/SBasic networking knowledge
Additional Preferred skills:
PBX Administration Avaya or similarAnti-Virus & IT Security best practices implementation & administrationProcess compliance Knowledge of the ITIL FrameworkKnowledge of McAfee products
Time Management Skills
Being proactive and show the utmost respect for customer’s timeGood time management, ensuring all contacts with customers add valueAbility to Multitask
Communication & Relationships Skills
To deliver a first line support service via the Service Desk, receivi...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zODc2MzQxMDI/c291cmNlPWd1bXRyZWU=&jid=1345369&xid=387634102
12d
1
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Insurance Sales Consultant
CallForce is an award-winning BPO service provider delivering innovative and customised contact centre solutions from South Africa to the global market. Join us as an Outbound Sales Insurance Consultant and be part of a thriving team with many career development opportunities.
Your sales experience in the insurance industry and your ability to meet targets will support your success in this role.
Key Responsibilities:
You will guide clients through their insurance journey, offering them the security they need for their future.Transform cold calls and customer inquiries into warm conversations, actively listening to identify their unique insurance needs.Piece together the perfect insurance solutions, matching clients with the right coverage to safeguard their homes, vehicles, health, and loved ones.Utilize your exceptional sales skills to navigate the insurance landscape, hitting and surpassing sales targets.Provide top-tier customer service, ensuring client satisfaction through clear, understandable explanations of complex insurance concepts.
You Must have
Grade 12Clear Criminal and ITC records1+ years of short-term insurance sales experienceExcellent command of English (both verbal & written)Good knowledge of insurance productsMust comply with FAIS fit and proper requirements.RE 5 (highly advantageous)
Whats in it for You:
Competitive base salary of R7000pm, Plus R500pm Attendance bonus and a lucrative commission structure.Weekly and monthly incentives.Comprehensive training and ongoing professional development.A vibrant, energetic team and a supportive work environment.Opportunities for career growth within our expanding organization.A chance to make a real difference in the lives of our clients.
https://www.ditto.jobs/job/gumtree/226120001&source=gumtree
12d
Johannesburg CBD1
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Responsibilities of the Role
Responsible for the installation, configuration, upgrade, administration, monitoring and maintenance of operating system software and hardware and associated utility software products, in support of business processing requirements and operating and service level agreements and in accordance with established routines.To perform software installations and upgrades to operating systems and will be responsible for the authorisation and monitoring of access to computers or infrastructure in accordance with established organisational policy.Investigate unauthorized access, and the performance of other administrative duties relating to security management while ensuring data/media recoverability by implementing a schedule of system backups and database archive operations.Responsible for providing support and coaching to the systems administration team.
Key Requirements:
Matric plus NQF Level 7 Qualification in Computer Sciences or equivalentITIL FoundationMicrosoft Certification on Windows 10 and Office applications. Including A+ or N+ qualifications.Microsoft Certification on Windows Server 2016, Skype, and Azure Cloud TechnologiesKnowledge of business policies, processes and procedures, legal complianceMinimum 6 years’ experience in Information TechnologyAdvanced working knowledge of Active Directory (Windows Server 2016), Windows 10 Technical Support, Windows Server 2016 Administrator, MS Office 365 Administration,ITIL Service Management, Network Administration, COMPATIA A+, MS Azure Administration, Telephony and VoIPWorking knowledge of virtualization technologiesAdvanced working knowledge and understanding of computer systems, technologies, and peripherals (Azure Cloud Technologies, Information Security, Virtual Private Networks, Local Area Networks, Wide Area Networks, Desktops, Backup software, Notebooks, Skype, Physical and Logical Access Control, Tracking systems, Audio Visual equipment, and Surveillance systems)Sound understanding of the relevant IT Frameworks, such as COBIT and ITILSound understanding of the relevant Service Management practices, defined in these frameworks, such as Incident-, Problem and Knowledge ManagementAdvanced knowledge and understanding of Information- and Cyber Security as well as Data Protection principlesGood working knowledge and understanding of computer systems and technologies
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS83MDQ0NzI1NjY/c291cmNlPWd1bXRyZWU=&jid=1422199&xid=704472566
12d
Johannesburg CBD1
The candidate will form part of the VCR DRC and VCLS Domain Team and will be responsible for ongoing 3rd level Customer support for VCDRC, VCLS and VCZA PAMP. He/she will be Responsible for providing specialist, high-level technical advice and support for the installing, testing, tuning, optimising, diagnosing problems, repairing, upgrading and maintaining both externally and internally supplied hardware and system software such as operation systems, data management products, office automation products, embedded systems, and other utility enabling software and related equipment. Responsible for high-level troubleshooting and system security, and ensures repairs are undertaken in accordance with organisational policy and standards. Prepares progress reports for all work performed.
Primary Responsibilities for the Role
Configure Linux OS, network and applications for new systemsMaintain and contribute to system standardsImprove and automate support tasksManage system securityAssist with OS and manage application patchesManage system capacity and performanceResearch and recommend innovative approaches to improve efficiency.Update the Freshdesk support ticketing information and ensuare all tickets are closed when completed.Creation of Root Cause Analysis documentation when required.Attending monthly support meetings with the customer together with the Service delivery manager.
Minimum Qualification and Experience Requirements
A tertiary Engineering or Computer Science degree.A high degree of interest, experience and certification in Linux.Shell scripting ability for system administration.Linux system administration (RedHat/Centos, Apache/NGINX, MySQL/MariaDB/MongoDB, Bash, Python).Knowledge of networking protocols and technologies (TCP/IP, SOAP, HTTP, XML, RADIUS, Diameter, SCTP).
Nice to have Experience
Telecommunications technologies (SS7, SIGTRAN, MTP, SCCP, TCAP, MAP, CAP, etc).Load Balancers, Routers, Firewalls.Monitoring experience using Elastic, Tableau, Grafana, Prometheus.OpenStack, KVM, Xen, Vmware, Docker, Kubernetes, Redis.
Personal Qualities
The Candidate must be able to handle a pressured environment and be able to multi-task. He or She must be able to work independently but also be a strong team player. In addition the following qualities are also vital:
Stong Leadership SkillsClear Communication skillsStrong Team playerAbility to learn quickly and work independently.Ability to work under pressure
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MDMyMjA1MDU4P3NvdXJjZT1ndW10cmVl&jid=1285740&xid=4032205058
12d
Johannesburg CBD1
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The Technical Consultant forms part of the Support team. The Support team ensures that software is effectively implemented, maintained and continues to provide up time within the customer. Customers are enterprise wide and across the African continent. The Technical Consultant’s primary focus is to ensure the Software Technology is always effectively functional as well as to deliver the objectives the customer originally and continuously require.
Primary Responsibilities for the Role
Delivers and executes quality Support to the customer as per the SLA/Contract
Troubleshoot AdaptIT EPM softwareTroubleshoot hardware faults linked to the softwareInstalls as per protocol AdaptIT hardware and softwareConducts root cause analysisConducts maintenance, commissioning and health checks on the systemEffective administration, reports and feedback of tickets assigned.Investigate and identify potential flaws with the in-house software and assist with rectifying any such potential flawsInvestigate and identify potential issues with buffer hardware, customer’s environment (LAN/WAN), customer’s serversConducts maintenance, commissioning, health checks as well as advising the customers on their solutionsEffective communication with customers and internal operations to ensure that the software is delivering on the solution offered.Raising any software bugs, feature enhancements and potential road map items to our inhouse Development Team.
Project implementation
Follows a detailed project plan and ensures delivery of own objectives within the project planAssists with management of multiple vendorsFollow project plans with implementation of hardware and/or provisioning of our software solutions on our hosted platforms or when required to deploy onsiteCommunicates actively, verbally and written regularly during project implementation.Takes responsibility of signoff of project assignments.
Consulting and customer engagement
Guides, trains and advises users of the system on achieving optimal usage of our EPM software solutions.Ensures effective communication and informs the team and customers.Able to extract, read and understand information provided by the system and can consult to users at customers on its impactAbility to do full root cause analysis as documented
Collaborating with Sales where appropriate to ensure that SLA is being met and actively engages when customers in pain are evidentCollaborating closely with Technology to ensure that trends with regards to existing or new products are constantly reviewed and monitored.Engaging in value adding communicati...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS83MjU0NzY3MTM/c291cmNlPWd1bXRyZWU=&jid=1202912&xid=725476713
12d
Johannesburg CBD1
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We are looking for a creative and very passionate Copywriter to write clear and concise copy for any of marketing collateral (products brochure, blogs, ads, publications and websites). Your words will inform and engage target audiences.
Our ideal candidate is a team-spirited, skilled and imaginative writer with an eye for detail. If you can grasp project requirements quickly and offer valuable insight, we’d like to meet you.
Submit up to three writing samples, so we can get an idea of your best work. Feel free to include links to your content or portfolio in your application.
Primary Responsibilities for the Role
Writing clear, compelling copy for various mediums (e.g. ads, blog posts, newsletters, mailers, brochure and other marketing collateral on & offline )
Conducting thorough research and interviews
Working with creative professionals to build marketing projects and campaigns.
Research industry-related topics (combining online sources, interviews and studies)Conduct high-quality research and interviewsWrite clear marketing copy to promote our products/servicesPrepare well-structured drafts using Content Management SystemsProofread and edit blog posts before publicationSubmit work to editors for input and approvalCoordinate with marketing and design teams to illustrate articlesConduct simple keyword research and use SEO guidelines to increase web trafficPromote content on social mediaIdentify customers’ needs and gaps in our content and recommend new topicsEnsure all-around consistency (style, fonts, images and tone)Update website content as needed
Minimum Qualification and Experience Requirements
Proven experience as a copywriter or related roleKnowledge of online content strategy and creationExcellent writing, editing and proofreading skillsExperience with SEOStrong research skillsCreativityCollaborative spiritExcellent time-management and organizational skillsBSc/BA in marketing, English, journalism or related fieldKnowledge of French language may be beneficial
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNjc2NDMyNzgyP3NvdXJjZT1ndW10cmVl&jid=1280285&xid=1676432782
12d
Johannesburg CBD1
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We are looking for an experienced WordPress Developer design, develop and deliver a content rich web site. As a WordPress Developer, you will be responsible for both back-end and front-end development, including creating WordPress themes and plugins.
Primary Responsibilities for the Role
Designing and implement data user web site according to the specificationEstablish the necessary security related to the different users rolesGuiding the website’s architectureEnsuring high-performance and availability, and managing all technical aspects of the CMSHelping formulate an effective, responsive design and turning it into a working theme and plugin.
Minimum Qualification and Experience Requirements
Good understanding of front-end technologies, including HTML5, CSS3, JavaScript, jQueryExperience building user interfaces for websites and/or web applicationsExperience designing and developing responsive design websitesComfortable working with debugging tools like Firebug, Chrome inspector, etcAbility to understand CSS changes and their ramifications to ensure consistent style across platforms and browsersAbility to convert comprehensive layout and wireframes into working HTML pagesKnowledge of how to interact with RESTful APIs and formats (JSON, XML)Strong understanding of PHP back-end development
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNTMzMzU5ODA2P3NvdXJjZT1ndW10cmVl&jid=456717&xid=2533359806
12d
Johannesburg CBD1
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CallForce is a prominent Business Process Outsourcing (BPO) known for delivering exceptional outsourced solutions to our clients. We are seeking a highly skilled Creditors Clerk to join our finance team; you would play a crucial role in ensuring our financial obligations are met promptly and accurately contributing to the overall financial health of our BPO.
Key Responsibilities:
Invoice Processing:
Receive, review, and verify invoices for accuracy, completeness, and proper authorization.
Code and enter invoices into the accounting system.
Match invoices with purchase orders and receipts to ensure accuracy.
Payment Processing:
Prepare and process payments, including checks, ACH transfers, and wire transfers.
Ensure that payments are made in compliance with company policies and terms negotiated with vendors.
Monitor and manage payment schedules.
Vendor Relations:
Maintain positive relationships with vendors and respond to inquiries in a timely and professional manner.
Resolve discrepancies and issues related to invoices and payments.
Negotiate payment terms and discounts when applicable.
Expense Reporting:
Reconcile employee expense reports, ensuring that expenses are within policy and supported by appropriate documentation.
Process and reimburse employee expenses in a timely manner.
Record Keeping:
Maintain accurate and organized records of all accounts payable transactions.
Assist in the preparation of financial reports related to accounts payable as needed.
Compliance:
Ensure compliance with financial and accounting policies and procedures.
Assist with audits and provide necessary documentation and information.
Reporting:
Generate reports related to accounts payable as requested by management.
Provide regular updates on accounts payable status to the finance team.
Qualifications:
High school diploma or relevant tertiary qualificationProven experience in an accounts payable or similar role.Knowledge of accounting principles and practices.Familiarity with accounting software and spreadsheet applications.Strong attention to detail and accuracy.Excellent organizational and time management skills.Effective communication and interpersonal skills.
https://www.ditto.jobs/job/gumtree/1060582784&source=gumtree
12d
Johannesburg CBD1
Responsibilities
Design, implementation, Migration and maintenance of Active Directory, DNS, DHCP, IIS, Group Policy, Clustering, Terminal Services, LDAP and windows scripting/automationInfrastructure projects data centre moves, offshoring applicationsDrive improvement and compliance across Windows server technologiesProvides Level 2,3 infrastructure supportExecutes all or most project tasks for systems and applications with minimal integration points for existing technologies/processesExecutes systems management to ensure optimal current and future efficiency and functionalityAssess project requirements and provides design inputExecutes upgrades, migrations, optimizations, new implementations and identifies and resolves efficiency issuesWrites scripts, templates, interfaces and utility applications to continuously improve functionalityExecutes design and deploy activities for operating environmentsImplementation and Troubleshooting WSUSImplementation and troubleshooting of DNSKnowledge of SQL serversImplementation of Storage server /Raid ConfigurationKnowledge of Linux OS and commandsAntivirus servers’ management experiencesOffice 365 Console management experiencesReports management exposure.Good communication and positive attitudeAsset Management experiencesITIL Process awareness.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNzU0NTkzNDY3P3NvdXJjZT1ndW10cmVl&jid=1495752&xid=1754593467
12d
1
Client Relationship Management and Retention
· Maintaining constructive contractor company relationships with a focus on client retention and solution utilization
· Report on subscriber engagement, risks and health
Portfolio Growth
· User needs identification
· Product and solution functionality specification identification
· Product and solution demonstrations and upselling e.g. Elevating contractor subscriptions, converting subscriptions to basic employer license, conducting functionality
demonstrations.
Contractor Portfolio Management
· Conducting contractor on-boarding and subscriptions
· Provide user support on assigned contractors
· Conduct subscription renewal liaison
· Manage contractor status
Provide user support (In-bound)
· Provide user support for in-bound queries and questions on the Company system
· Provide basic administrative guidance and or referral to safety file administration partners
Telesales (Out-bound)
· Conduct and or participate in telephonic canvassing on generic or new products and features to existing clients and new prospects
Compliance verification
· Conduct document verifications (as and when required)
System administration
· Complete all administrative data capturing on a daily basis (as required)
· Maintain accurate client engagement records on in-bound and out-bound activities
· Assist with invoice reconciliation on the billing system as required
Managerial Support
· Management reporting on productivity
· Assist with any additional reporting, report input or report generation (as required)
· Attend and prepare for all individual and team engagements as scheduled by the manager
· Assist with new team member orientation and training (as required)
Requirements
Qualification
· Grade 12 (South Africa) or any similar qualification
· End-user application certification
· Relevant first degree or diploma in any of the following fields HSE, Logistics,
Experience
· Previous support center experience
· Performance reporting
· Salesforce or another CRM tool
Technical Skills
· Excellent relevant international language proficiency
· Customer Relationship Management
· CW system user skills
· End-user applications
· Report writing skills
· Sales skills
· Call center skills (telephonic and chat)
· Contractor management
· ...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNjI2Njg1NzQ1P3NvdXJjZT1ndW10cmVl&jid=1167723&xid=2626685745
12d
1
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CallForce is an award-winning BPO service provider delivering innovative and customised contact centre solutions from South Africa to the global market.
We are seeking Insurance Sales Consultants to join our team and help our clients protect what matters most. As an Insurance Sales Consultant, you will play a vital role in promoting our short-term insurance products and providing exceptional customer service.
Responsibilities:
Sales Generation: Utilize your knowledge of short-term insurance products to effectively identify and pursue sales opportunities.Product Knowledge: Stay up to date on insurance products, underwriting guidelines, and industry trends to provide accurate information and advice to clients.Sales Strategy: Develop and implement sales strategies to meet or exceed sales targets and objectives.
Qualifications:
MatricClear Criminal and ITC records1+ years of short-term insurance sales experience is required.Knowledge of insurance products, policies, and regulations.Must comply with FAIS fit and proper requirements.RE 5 (highly advantageous)
Benefits:
Competitive salary and commission structure.
Comprehensive training and ongoing professional development.
Opportunities for career advancement within the company.
Supportive team environment.
If you have the drive to succeed in insurance sales and want to make a meaningful impact on clients lives, we encourage you to apply for the Sales Insurance Consultant position. Join our dynamic team and embark on a rewarding career in the insurance industry.
Application Process:
Interested candidates are invited to submit their resume and their relevant experience and qualifications. Shortlisted candidates will be contacted for an interview.
https://www.ditto.jobs/job/gumtree/2572600451&source=gumtree
12d
Johannesburg CBD1
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This business is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, and have the guest experience at the core of their focus daily and care of the sustainability of our communities and environment. Every single employee makes a huge difference to our success and our contribution to the world, regardless of their role or function. For this reason, we choose individuals very carefully – they are the strength and the future of this business.
The Senior Back Office Engineer will report to the IT Manager. The Senior Back Office Engineer fulfils
a multifaceted role and is responsible for maintaining the company’s Systems and ICT Infrastructure.
KEY OUTPUTS
Configure, Monitor and Maintain the VMware ESX and core infrastructure storage environmentConfigure, Monitor and Maintain hardware including switches, routers, Servers, Firewalls, Telephone systemsDesign and build-out Head Office, Regional Office, and Lodge infrastructure to meet business requirementsMonitoring systems and services to ensure system availability and sufficient capacity existsMitigate risks in the server, storage, and network environmentApply operating system patches, hotfixes, service packs, and hardware updatesIdentify opportunities for increased reliability, availability, supportability, performance, and securityInvestigate higher tier incidents and resolve problemsImplement, maintain, and monitor IT security standards and best practicesBuild out and maintain Backup\Disaster Recovery and High Availability capabilitiesContribute to developing, documenting, implementing and upholding IT policies and proceduresContribute to maintaining an accurate asset register of physical and digital IT assets and maintain a replacement planContribute to maintaining ICT technical documentation
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES (AT LEAST 5 YEARS)
Architecting, planning and implementing complex IT systemsFirewalls (Palo Alto and/or SonicWALL preferred)Virtualisation technologies (VMWare preferred)Enterprise Security Services (Endpoint and Server protection)Extensive experience with MS Windows and MS Office product implementations and support including Active Directory, LDAP, Exchange Remote Desktop Services and IISMessaging fundamentals (Mimecast SMTP, DMARC, DKIM, SPF)Enterprise storage management (EMC, EqualLogic. iSCSI, LUN, Load balancing)Network Design – Routing, Switching (VLAN, STP PoE), IPv4 (DHCP, DNS, Subnet)Strong documentation and policy writing skills
DESIRED EXPERIENCE AND QUALIFICATION
VMWare, MCSE, CCNP, ITIL, Microsoft 365, AzurePr...
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12d
1
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Key Outputs:
To support sales team with all related administrative and coordination functions for effective and efficient service delivery to all stakeholders.To provide administrative support in an office environmentSupply information to the (internal and external) customersRecord and calculate commission payableOnboarding of new businessEnsuring that the compliance and process checks are being done at onboarding stage.Ensuring that the communication feedback loop is adhered toEnsuring that supporting documentation is timeously uploaded and storedAdhering to SLA for all processesProvide weekly stats and reports to TL or as and when neededEnsuring that SOP is followed to remain complaintManage sales tracking tools and report on important information.Keep record of sales trends.Liaise with Key account executive to develop specific sales strategies and ensuring happy clients.Stay up to date with new product and feature launches and ensure sales team is on board.Inter department enquiry management.Excellent customer service and effective communication.
Minimum Requirements:
MatricNQF Level 5 or Diploma in Business Management3 years sales administrative support experienceMinimum of 1 years’ experience in similar support roleAdvanced Computer literate - MS OfficeAbility to work under pressureAttention to detail and accuracyVerbal and written communication skillsProfessional personal presentationCustomer service orientationInformation managementOrganising and planningCoordinating meetingsHighly Numeracy level
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12d
Johannesburg CBD1
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The onsite Development Graduate resource will be responsible for supporting and assisting the team where needed. They will need to learn to troubleshoot from an operating system level up. As the resource grows in the knowledge of the domain where they are assigned, they will begin to assist the developers with troubleshooting problems within the developed code in the production environments
The resource will follow instructions from the team lead/Line manager. During this graduate year, the resource will move between different domains and begin to learn of the different software solutions that Adapt IT provide their clients
Primary Responsibilities for the Role
Provide day to day production 3rd line support by working with both the support engineers and developers within the domain where they are assigned.
Do small development on Adapt IT software solutions as and when requested by the team leader.
Attend all Domain level 10 meetings
Application and Solution development led by a senior developer
Maintaining and contributing to system standards.
Improve the automation of tasks where possible
Adhering to Adapt IT code writing best practices
Minimum Qualification and Experience Requirements
Strong Interest in Software programming skillsPresentation Skills.Problem Solving SkillsTechnical Writing Skills.Research Skills.Solid understanding in Microsoft OfficeInterest and/or skills in Linux (Nice to have)
PERSONAL QUALITIES -
Be a good communicator.Be organised and structured.Have Integrity.Ability to delegate and follow upPractical and Analytical which will assist in troubleshooting.Ability to pay attention to detail.Ability to Multitask.Assertive, pro-active and be able to use initiative.
Ability to work independently as well as in a team
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12d
Johannesburg CBD1
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PURPOSE OF THE POSITION
This role is within the Micros support department of Micros South Africa, providing support on the Micros products from database configuration, front end configuration, 3rd party assistance and operating system. Ensuring at all times that the company’s process and control measures are adhered to.
PRIMARY RESPONSIBILITIES FOR THE ROLE
· To provide telephonic / remote / onsite support for all Micros products
· Clients on ‘Stop-Support’ are not to be support without the authorization by Management.
· To ensure accurate and timely updates of logged support issues one the in-house call logging system.
· To be aware of escalation procedures as communicated from time to time. Escalation procedures may vary for corporate accounts.
· To make sure the billing process is adhered to with regards to chargeable calls and managed with the help of account managers and projects. *
· Be responsible for interaction with customers via email, telephone etc.
· Research and test problems to confirm, isolate and identify what caused the problem and solutions. When unable to resolve problems, escalate to the correct channels.
· Maintain all documentation required by Micros.
· Assist with the occasional implementing, testing and writing of any documentation that may be required.
· Test and troubleshoot new versions prior to release.
· To employ sound decision making when dealing with customer support issues. i.e. escalation, resolve customer issues in the most efficient manner, in the shortest possible time.
· To maintain effective communication with our customers at all times, through a planned program of scheduled telephonic conversations and meetings.
· Inform the relevant account managers of support/maintenance issues regarding their clients.
· Attend any relevant training course which is set to improve knowledge on the company’s or associated applications
· Prioritizing numerous issues of varying severity & service levels and dealing with them accordingly.
· Collaborating extensively with peers and other teams to drive problem resolution and contribute in growing the knowledge
· Logging and managing support cases with 3rd parties.
· Dealing with all historical cases – cases include configuration changes, training cases and balancing queries.*
· Will be responsible for support installs this would include new credit card installs and other installs deemed necessary.*
· Scheduled patch installs.*
· Support issues with regards to new database role outs.*
· Make sure cases are updated and SLA is kept on the cases owned by the individual.*
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12d
Johannesburg CBD1
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The purpose of a Software Development Engineer is to develop code and implement the application as specified within the project plan and according to the client requirements. The Software Development Engineer generally work within teams, with the product owner and delivery manager assigning tasks and providing job support to aid the developers to deliver the application according to the client’s requirements.
Primary Responsibilities for the Role
Design, Implement and Maintain world-class Software
Understands the technical design specification and commits to the deliverables.Ensures a clear understanding of the functional and technical design specifications and escalates any matters to the product owner and / or system architect prior/ or during development.Develop code and build the system according to the approved design and in accordance to Adapt IT Education programming standards.On instruction build prototypes as required by the product owner and / or system architects.Release software to clients on request or when required.
Ensure Quality Software Solutions are Developed
Provide input and analysis on designs included in specifications on request.Provide project planning input as required.During the implementation of developed software, provide support and liaise with the support team on any issues occurring.Perform technical hand overs of major developments to the team, support and consulting team.Perform trouble shooting and effectively resolve reported incidents to increase solution stability and reduce intervention required over time.Provide technical support to the product owners, business analysts and UI / UX designers.
Design Fit for Purpose Solutions & Algorithms
Provide input into the technical design specification to ensure the client’s requirements are met.Identify and assess risks during the specification process, ensuring that the risks associated with the development is manageable.Conducts research into appropriate technologies as directed.Provide technical direction and design on software development projects to business analysts and UI / UX designers.Identify possible system deficiencies and suggest improvements with guidance from lead software engineers and system architectsSuggests alternative technical solutions to meet customer requirements more efficiently and effectively.
Developer Testing and Verification
Tests code developed (including unit testing), prior to handing over software to testers, against the coding standards and design requirements.Conduct unit testing on peer code against the coding standards and design requirements, ensuring that testing scenarios are recorded.Correct all errors logged throughout the various test...
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12d
Johannesburg CBDSave this search and get notified
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