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Client Services Administrator (Temp)
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General Details
Location:
Advertised By:Agency
Company Name:Dalitso Holdings
Job Type:Full-Time
Description
Key Outputs:
- To support sales team with all related administrative and coordination functions for effective and efficient service delivery to all stakeholders.
- To provide administrative support in an office environment
- Supply information to the (internal and external) customers
- Record and calculate commission payable
- Onboarding of new business
- Ensuring that the compliance and process checks are being done at onboarding stage.
- Ensuring that the communication feedback loop is adhered to
- Ensuring that supporting documentation is timeously uploaded and stored
- Adhering to SLA for all processes
- Provide weekly stats and reports to TL or as and when needed
- Ensuring that SOP is followed to remain complaint
- Manage sales tracking tools and report on important information.
- Keep record of sales trends.
- Liaise with Key account executive to develop specific sales strategies and ensuring happy clients.
- Stay up to date with new product and feature launches and ensure sales team is on board.
- Inter department enquiry management.
- Excellent customer service and effective communication.
Minimum Requirements:
- Matric
- NQF Level 5 or Diploma in Business Management
- 3 years sales administrative support experience
- Minimum of 1 years’ experience in similar support role
- Advanced Computer literate - MS Office
- Ability to work under pressure
- Attention to detail and accuracy
- Verbal and written communication skills
- Professional personal presentation
- Customer service orientation
- Information management
- Organising and planning
- Coordinating meetings
- Highly Numeracy level
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNzIxMTUzNzgwP3NvdXJjZT1ndW10cmVl&jid=1422201&xid=3721153780
Id Subtitle 1163259048
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Dalitso Holdings
Selling for 2+ years
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A top company in the insurance industry is seeking a Client Services Administrator to start in their Branch administration department in Rustenburg.
Purpose
To provide professional first line support to clients and sales support
Responsibilities
Render client services: updating client personal details, inform clients and update changes to their policy, handle all complaints and enquiries.Administrate Claims: Verify claim documents as per standard procedure, submit all claims received to head office, keep claims register up to date.Advise clients of cancelationsOffice Administration: Manage mail and fax, prepare statistical reports.
Requirements
Must have Matric.A recognized qualification as per the FSCA will be advantageous.Must have an RE5. Must have registration as an Employee RepresentativeMust have CPD pointsMust have Class of Business CertificateMust have at least 2 years Experience in the insurance industryMust have 1 year Client services experience.Must have 1 year experience in: Category A, B, C and retail benefits will be advantageous.
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Your role will encompass a diverse set of responsibilities, including:
Overseeing the complete accounting function, maintaining records of Revenue, Expenditure, Assets, and Liabilities.Ensuring accuracy, timeliness, and integrity of financial information throughout the accounting process.Preparing and reviewing reconciliations, inter-company accounts, and month-end audit files.Crafting and reviewing management accounts to provide strategic insights.Assisting in preparing and submitting statutory submissions in alignment with regulations.Participating in the Year-End audit process and contributing to cash flow reporting.Reviewing Annual financial statements and implementing robust internal controls.Managing the payroll function and bank reconciliations for accuracy.Collaborating on ad hoc projects to drive continuous improvement.Flexibility to assist with additional administrative tasks as needed.
Qualifications and Experience:
Matric qualification as a foundation for your expertise.Financial accounting degree or equivalent qualification.Successful completion of SAICA articles to showcase your commitment.2 years of experience in a similar role, highlighting your capabilities.Proficiency in Microsoft Office packages (Word, Excel).Intermediate-level Excel knowledge to excel in financial analysis.Strong attention to detail coupled with exceptional problem-solving abilities.Excellent verbal and written communication skills.
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Role Purpose
Implement the compliance strategy aligned to the compliance monitoring plan to assist the business in honoring their responsibility to comply with applicable regulatory requirements through directing the compliance function through identification, assessing, managing, monitoring and report on regulatory compliance risks facing the organisation.
The position shall further provide assurance that company policies and procedures are being complied with and that the organisation meets the regulatory and companys own standards and ensure that compliance support is aligned to business strategy.
Responsibilities and work outputs
Implement and manage an effective compliance program through the development and management of risk and compliance plans.Develop and review company policies including effective implementation of policies and guidelinesAdvise management on the company’s compliance with laws and regulations through detailed reports.Create and manage effective action plans in response to audit discoveries and compliance violations.Regularly audit company procedures, practices, and documents to identify possible weaknesses or risks.Tracking and monitoring of key risk indicators, controls and action plans.Assess company operations to determine compliance risk.Conduct research on compliance related topicsDevelop training materials and assist with training to ensure all employees are educated on the latest regulations and processes.Assist in compiling risk and compliance reportsCollaborate with other leaders on cross-functional initiatives that focus on the mitigation of compliance risks.Work with external partners such as Internal Audit to endure the effectiveness of the compliance functionAssist in innovate the Compliance program and function and identify improvements to existing processes and plans.Provide guidance to business and assist with implementation of compliance policies and projects.Drafting and compiling regulatory submissions.
Competencies
Excellent organisational and administrative skillsExcellent communication skills (verbal and written)Report writing skillsAccountable, takes Ownership and ResponsibilityAttention to detailNegotiation skills and Problem-solving abilityStrong People skillsAbility to work independently and in a team environmentAnalytical thinker with investigative instinctSelf-disciplined and self-motivatedStress Tolerance, tenacity and ResilienceProfessional approachAssertive and tactful with the ability to handle conflictResults driven
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KEY RESPONSIBILITIES
Policies and Procedures
• Ensure adherence to collection policies and procedures.
Collections and Targets
• Monitor and manage a debtor’s portfolio of no more than 480 accounts.
• Achieve and maintain collections and targets set per company protocol.
• Actively collect payment according to payment terms
• Performs reconciliations of allocated accounts daily.
Overdue Accounts
• Attend weekly meetings with the credit supervisor to review all defaulting accounts.
• Ensure the correct escalation process is followed for the Reminder Letters.
• Feedback on the top 20 overdue accounts must be prepared and discussed weekly.
Hand Overs and Bad Debts
• Follow the correct protocol before blacklisting a client, and then proceed to blacklist clients.
• Inform the credit supervisor of any liquidations, absconded clients and business rescue’s immediately.
Credit Notes, Invoices and Adjustments
• Check that all credit notes and adjustments are raised correctly.
• Investigate all reasons for credit notes to ensure that they are valid.
• Submit all credit notes requisitions to the regional credit supervisor.
• Raise all rate queries and stop billing on closures with the billing department.
Month-end Activities
• Ensure that all re-allocations of unallocated deposits are completed.
• Ensure that all journals’ requisitions are raised by 12h00 on the 4th working day of the new month.
Cash / Suspense Accounts
• Ensure the bank statements deposits are captured and allocated daily.
• Ensure that all suspense accounts are reconciled and cleared monthly.
• Obtain all remittance advices for all deposits received on allotted debtor’s accounts.
Financial & Reporting
• Prepare commentary on top twenty clients each month for the region
Auditors
• Assist auditors as and when required.
Meetings
• Regular one on one book reviews with the credit supervisor
• Attend monthly and weekly meetings where required.
• Regularly attend customer meetings.
Customer Care & Queries
• Promote a high level of focus on customer care with relevance to all customer complaints and queries.
• Maintains accurate and complete client information on the system
• Ensure that such queries and complaints are dealt with efficiently, accurately, and promptly.
• Ensure a 48-hour turn-around-time on all customer queries.
Inter-departmental Relations
• Ensure that inter-departmental relationships between Accounts Receivable and other areas are maintained at high levels.
• Ensure a balance is maintained between sales and credit objectives.
Projects
• To get involved in any additional projects as and when required.
SUPERVISORY RESPONSIBILITIES
None
QUALIFICATIONS and EXPERIENCE: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
? Degree or Diploma within the accounting field
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Assist the Chairman and Managing Director in the on-going performance evaluation of the subsidiaries on a financial, operational, and strategic basisIdentify value and efficiency opportunities in the subsidiaries continuouslyMonitor the performance of the Operating Entities’ finance teams to ensure timeous and reliable reportingMonitor adherence to the internal controls’ frameworkEvaluate potential acquisitions and pursue them successfully to completionPrepare and monitor the income tax and submissions across the Operating Group’s subsidiariesManage the Operating Group audit and reporting and relationship with the statutory auditorsResponsible for the Operating Group’s consolidated resultsManage the Operating Group’s banking and financial requirements and consult with the Corporate Office who holds the relationship with the financial institutionsMonitor the day-to-day financial operations within the Operating GroupFunction as the key contact point for the Operating Group with the Corporate OfficeSeek out methods for minimising financial risk to the companyProvide insight and assistance to senior executives to aid long-term and short-term decision makingReview financial data and prepare monthly and annual reports, presenting to stakeholdersEstablish and maintain financial policies and procedures for the companies in the Operating Group
Minimum Skills/Requirements:
CA (SA)Integrity and TrustworthinessAn analytical mind and approach, experience in financial structuringAt least 5 years’ experience as a financial manager/ executive with appropriate qualificationProven strategic planning experience at management levelProficient in Microsoft Excel and PowerPointDemonstrated creative and critical thinking skillsAble to work on multiple projects simultaneouslyThe company is on an expansion phase and is therefore looking for an energetic, dynamic, initiative-taking and initiative-taker with aspirations to grow long-term with the Group and add significant value.Effective communication, presentation, and people skills.
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