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Client Services Administrator

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General Details

Location:

Johannesburg CBD, Johannesburg

Advertised By:Agency

Company Name:Isilumko Staffing.

Job Type:Full-Time

Description

A top company in the insurance industry is seeking a Client Services Administrator to start in their Branch administration department in Rustenburg.

Purpose

To provide professional first line support to clients and sales support

Responsibilities

Render client services: updating client personal details, inform clients and update changes to their policy, handle all complaints and enquiries.
Administrate Claims: Verify claim documents as per standard procedure, submit all claims received to head office, keep claims register up to date.
Advise clients of cancelations
Office Administration: Manage mail and fax, prepare statistical reports.

Requirements

Must have Matric.
A recognized qualification as per the FSCA will be advantageous.
Must have an RE5.
Must have registration as an Employee Representative
Must have CPD points
Must have Class of Business Certificate
Must have at least 2 years' Experience in the insurance industry
Must have 1 year Client services experience.
Must have 1 year experience in: Category A, B, C and retail benefits will be advantageous.

https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xODI2NDEyNDI5P3NvdXJjZT1ndW10cmVl&jid=1746577&xid=1826412429

Id Subtitle 1245505035

Isilumko Staffing.

Selling for 2+ years

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Duties and Responsibilities:• Capturing of all new claim where applicable.• One point of contact for the client/broker and adherence to first call resolution.• Deliver exceptional client service that exceeds customers’ expectations through proactive, innovative and appropriate claims handling.• Ensures that customer claim is handled efficiently.• Verifies FNOL data or documentation provided to ensure correct settlements of claim • Attend to validation and first call actions on all claims within 1 working hour after registration.• Achieve minimum targets were applicable.• Maintain appropriate diaries and messages on the operating system.• Client input and communication is an integral part at the start of the entire claims value chain, ensuring that complete and accurate data/documentation is obtained and captured. This determines the direction of the claim to the entire claims value chain.• Effectively maintains oversight of all relevant claims tasks and manages the claims handling process to achieve timely settlement and to minimise inaccuracies• Identify, investigate and resolve any issues relating to claims being handled in line with claims policies and procedures such as SLAs and TAT.• Accurately check/determine whether appropriate cover is in place, interpret policy wordings and conditions to determine the validity of claims and advises the broker/policyholder accordingly.• Identify potential non-disclosure and misrepresentation cases and follow Insurers procedures to deal with these situations.• Identify any red flags on claims which are potentially fraudulent and follow Insurer procedures for dealing with these.• Identify when a specialist is needed to investigate a claim and follow Insurers policies and procedures for appointing these.• Identify possible recovery and third-party claims and link the claim to the legal department upon registration.• Negotiates effectively within agreed mandate limits using an appropriate negotiation style.• Be familiar with the Insurers estimate philosophy and apply accordingly.• Adhere to Brolink s guidelines for referral of claims to management (e.g., large losses)• Selects and appoints external experts/vendors following Insurers procedures and authority levels.• Utilises preferred service suppliers when dispatching service to clients in line with BBEEE targets e.g., Spend direction tools.• Assist with emergencies and afterhours process for outsourced business. • Minimizes cash settlements vs utilization of preferred suppliers for settlement by managing the percentage of cash versus quantum. • Demonstrates an effective communication style, that motivates, across internal and external teams and individuals that may become involved with claim tasks.https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80OTEwMzc0MTU/c291cmNlPWd1bXRyZWU=&jid=1705689&xid=491037415

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KEY RESPONSIBILITIES Policies and Procedures • Ensure adherence to collection policies and procedures. Collections and Targets • Monitor and manage a debtor’s portfolio of no more than 480 accounts. • Achieve and maintain collections and targets set per company protocol. • Actively collect payment according to payment terms • Performs reconciliations of allocated accounts daily. Overdue Accounts • Attend weekly meetings with the credit supervisor to review all defaulting accounts. • Ensure the correct escalation process is followed for the Reminder Letters. • Feedback on the top 20 overdue accounts must be prepared and discussed weekly. Hand Overs and Bad Debts • Follow the correct protocol before blacklisting a client, and then proceed to blacklist clients. • Inform the credit supervisor of any liquidations, absconded clients and business rescue’s immediately. Credit Notes, Invoices and Adjustments • Check that all credit notes and adjustments are raised correctly. • Investigate all reasons for credit notes to ensure that they are valid. • Submit all credit notes requisitions to the regional credit supervisor. • Raise all rate queries and stop billing on closures with the billing department. Month-end Activities • Ensure that all re-allocations of unallocated deposits are completed. • Ensure that all journals’ requisitions are raised by 12h00 on the 4th working day of the new month. Cash / Suspense Accounts • Ensure the bank statements deposits are captured and allocated daily. • Ensure that all suspense accounts are reconciled and cleared monthly. • Obtain all remittance advices for all deposits received on allotted debtor’s accounts. Financial & Reporting • Prepare commentary on top twenty clients each month for the region Auditors • Assist auditors as and when required. Meetings • Regular one on one book reviews with the credit supervisor • Attend monthly and weekly meetings where required. • Regularly attend customer meetings. Customer Care & Queries • Promote a high level of focus on customer care with relevance to all customer complaints and queries. • Maintains accurate and complete client information on the system • Ensure that such queries and complaints are dealt with efficiently, accurately, and promptly. • Ensure a 48-hour turn-around-time on all customer queries. Inter-departmental Relations • Ensure that inter-departmental relationships between Accounts Receivable and other areas are maintained at high levels. • Ensure a balance is maintained between sales and credit objectives. Projects • To get involved in any additional projects as and when required. SUPERVISORY RESPONSIBILITIES None QUALIFICATIONS and EXPERIENCE: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. ? Degree or Diploma within the accounting field ... https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMzU2OTAyNDg5P3NvdXJjZT1ndW10cmVl&jid=1500721&xid=3356902489

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To facilitate the development, administration and evaluation of strategies, resources and programs that will ensure the organisation has engaged, effective leaders who drive positive business outcomes and support their employees’ development. Minimum Requirements: NQF Level 8: Honours Degree in business, human resources, education, psychology, or related field.Masters/PhD in related discipline: Instructional Design, Education, Organizational Psychology, Business, etc. (Advantageous)Certifications and/or experience delivering professional development courses (e.g., Situational Leadership, DiSC, Strengths Finders) and familiarity with diagnostic-driven learning courses.7 - 10 years of experience in people-development program design and management with increasing levels of responsibility and scope.Minimum of 5 years of experience focused specifically on leadership/organisational development for an organization.Experience in program and project management.Background education design and delivery, focusing on adult learning and content; instructional designUnderstanding of adult learning theory with a grasp of instructional design techniques.Experience in leadership, executive and corporate education.Experience designing leadership learning programs internally from the ground-up.Experience engaging and building relationships with 3rd party vendors.Experience facilitating workshops and programs (in-person and virtual) for audiences ranging from new/early career leaders through senior executives. Competencies: Strong diplomacy skills with the ability to build meaningful relationships with all levels of leadership and vendors.Ability to adjust communication style appropriately to the audience.Ability to implement creative learning solutions.Understanding of leadership development approaches, adult learning and leadership theories, and phases of the learning experience design lifecycle.Demonstrated ability to be a big picture thinker, strategist, and long-term planner.Strong business partnering skills.Ability to coach others.Able to maintain discretion and integrity of confidential information.Resourceful and able to work independently with initiative.Ability to focus on varied projects simultaneously.Ability to influence and guide processes with appropriate approach and execution.Proficiency and interest in applying new technologies and tools. https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MzQwMDY1MTg/c291cmNlPWd1bXRyZWU=&jid=1308374&xid=434006518

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