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1
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CallForce is an award-winning BPO service provider delivering innovative and customised contact centre solutions from South Africa to the global market.
We are seeking Insurance Sales Consultants to join our team and help our clients protect what matters most. As an Insurance Sales Consultant, you will play a vital role in promoting our short-term insurance products and providing exceptional customer service.
Responsibilities:
Sales Generation: Utilize your knowledge of short-term insurance products to effectively identify and pursue sales opportunities.Product Knowledge: Stay up to date on insurance products, underwriting guidelines, and industry trends to provide accurate information and advice to clients.Sales Strategy: Develop and implement sales strategies to meet or exceed sales targets and objectives.
Qualifications:
MatricClear Criminal and ITC records1+ years of short-term insurance sales experience is required.Knowledge of insurance products, policies, and regulations.Must comply with FAIS fit and proper requirements.RE 5 (highly advantageous)
Benefits:
Competitive salary and commission structure.
Comprehensive training and ongoing professional development.
Opportunities for career advancement within the company.
Supportive team environment.
If you have the drive to succeed in insurance sales and want to make a meaningful impact on clients lives, we encourage you to apply for the Sales Insurance Consultant position. Join our dynamic team and embark on a rewarding career in the insurance industry.
Application Process:
Interested candidates are invited to submit their resume and their relevant experience and qualifications. Shortlisted candidates will be contacted for an interview.
https://www.ditto.jobs/job/gumtree/2572600451&source=gumtree
8mo
CallForce
1
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CallForce is a prominent Business Process Outsourcing (BPO) known for delivering exceptional outsourced solutions to our clients. We are seeking a highly skilled Creditors Clerk to join our finance team; you would play a crucial role in ensuring our financial obligations are met promptly and accurately contributing to the overall financial health of our BPO.
Key Responsibilities:
Invoice Processing:
Receive, review, and verify invoices for accuracy, completeness, and proper authorization.
Code and enter invoices into the accounting system.
Match invoices with purchase orders and receipts to ensure accuracy.
Payment Processing:
Prepare and process payments, including checks, ACH transfers, and wire transfers.
Ensure that payments are made in compliance with company policies and terms negotiated with vendors.
Monitor and manage payment schedules.
Vendor Relations:
Maintain positive relationships with vendors and respond to inquiries in a timely and professional manner.
Resolve discrepancies and issues related to invoices and payments.
Negotiate payment terms and discounts when applicable.
Expense Reporting:
Reconcile employee expense reports, ensuring that expenses are within policy and supported by appropriate documentation.
Process and reimburse employee expenses in a timely manner.
Record Keeping:
Maintain accurate and organized records of all accounts payable transactions.
Assist in the preparation of financial reports related to accounts payable as needed.
Compliance:
Ensure compliance with financial and accounting policies and procedures.
Assist with audits and provide necessary documentation and information.
Reporting:
Generate reports related to accounts payable as requested by management.
Provide regular updates on accounts payable status to the finance team.
Qualifications:
High school diploma or relevant tertiary qualificationProven experience in an accounts payable or similar role.Knowledge of accounting principles and practices.Familiarity with accounting software and spreadsheet applications.Strong attention to detail and accuracy.Excellent organizational and time management skills.Effective communication and interpersonal skills.
https://www.ditto.jobs/job/gumtree/1060582784&source=gumtree
8mo
CallForce
1
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CallForce is a prominent Business Process Outsourcing (BPO) known for delivering exceptional outsourced solutions to our clients. We are seeking a highly skilled and results-driven Campaign Manager for our Outbound Sales division. As a Campaign Manager, you will be responsible for planning, executing, and optimizing outbound sales campaigns to drive revenue growth and exceed client expectations.
Key Responsibilities:
Campaign Strategy and Planning:
Develop comprehensive campaign strategies aligned with client goals and industry best practices.Define campaign objectives, target audience, and key performance indicators (KPIs).Create and manage campaign budgets and timelines.
Team Leadership:
Lead a team of team leaders, sales agents, trainers, and support staff to ensure campaign success.Ensure team leaders performance reviews are conducted regularly, and constructive feedback is given for performance improvement.Foster a collaborative and high-performance culture within the team.
Campaign Execution:
Oversee the execution of outbound sales campaigns, ensuring adherence to scripts and compliance standards.Monitor campaign performance, analyse data, and make data-driven decisions to optimize results.Implement strategies to increase sales conversion rates and achieve revenue targets.
Reporting and Analysis:
Generate and analyse campaign reports to track KPIs, identify trends, and recommend improvements.Provide regular reports to clients and internal stakeholders, summarizing campaign performance and actionable insights.
Compliance and Quality Assurance:
Ensure that all campaign activities comply with industry regulations and client-specific requirements.Implement and maintain rigorous quality assurance processes to uphold service quality.
Qualifications and Requirements:
5+ years of experience as a Campaign Manager in an outbound sales environment within the BPO industry.Strong leadership and team management skills.Excellent communication and client-facing abilities.Analytical mindset with the ability to interpret data and make strategic decisions.Knowledge of outbound sales processes, techniques, and compliance standards.
Why Join CallForce:
Competitive salary and performance-based bonuses.
Opportunities for career advancement within a growing BPO organization.
Collaborative and supportive work environment.
Access to ongoing training and development programs.
Engage with a diverse client portfolio and exciting sales campaigns.
https://www.ditto.jobs/job/gumtree/796378588&source=gumtree
8mo
CallForce
1
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Manage an outbound sales team to achieve and exceed performance targets for insurance campaigns. Support the teams with coaching, guidance, and mentorship to meet campaign expectations.Use excellent interpersonal and communication skills to build and manage client relationships, manage client expectations and deliverables through consistent engagements.Closely monitor and report on campaign performance, as well as address challenges and concerns which could hinder performance. Work closely with Senior Management to ensure campaign reporting is compiled and submitted at the desired intervals.Initiate employee incentives to drive performance on the floor.Continually review internal systems, procedures, and processes to ensure resource and operational efficiency, and make appropriate recommendations for changes.Oversee quality control and other compliance applicable to the client and local legislation.Work closely with QA to ensure quality is never comprised, and non-adherence is attended to swiftly.Ensure agent KPIs are completed, and the relevant interventions are taken to address nonperformance.
https://www.ditto.jobs/job/gumtree/4148648495&source=gumtree
8mo
CallForce
1
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Job Summary
Managing the end-to-end process. from designing new campaign ads. Screening and sourcing quality candidates. Apply critical mindset to ensure key skills candidates meeting campaign requirements. This role entails working closely with the Operations Departments so you must have strong relationship building skills. Strong sense of urgency and working in a pressurized environment is needed for this role.
Key responsibilities
Write adverts and post on our recruitment platformImplement initiatives & referral initiatives to attract outbound sales candidatesEnsure fulfilment of the end-to-end recruitment function including sourcing, telephonic screening, competency-based interviews, assessments, compliance & all other related functionsAll administrative related dutiesEnsure high quality standards are adhered to
Requirements and Qualifications
1+ years end to end recruitment experienceProven track record in delivering high volume candidatescontactable references
Working Hours
Monday to Friday 8am to 5pmMust be willing to work overtime due to operational requirements
Basic Salary, plus incentives for successful placements.
Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful for this role.
Job Type: Contract
Ability to commute/relocate:
Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (Required)
Language:
English (Preferred)
Email Address: Roscoe@callforce.co.za
https://www.ditto.jobs/job/gumtree/165063488&source=gumtree
8mo
CallForce
1
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The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call centre. The QA will monitor outbound calls and email responses to assess associates demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. This individual will assist in developing, creating and implementing call center quality processes and procedures; as well as making recommendations for enhancements to training materials as needed to enhance the overall Callforce customer’s experience.
Responsibilities:
Participates in design of call monitoring formats and quality standards.Performs call monitoring and provides trend data to site management team.Uses quality monitoring data management system to compile and track performance at team and individual level.Monitors customer care email responses.Participates in customer and client listening programs to identify customer needs and expectations.Provides actionable data to various internal support groups as needed.Coordinates and facilitates call calibration sessions for call center staff.Provides feedback to call center team leaders and managers.Prepares and analyzes internal and external quality reports for management staff review.Perform other duties as assigned.
https://www.ditto.jobs/job/gumtree/2392142811&source=gumtree
8mo
CallForce
1
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What You’ll be Doing
Work closely with Operations to ensure our people initiatives reap the desired results, whether it be employee engagement, employee satisfaction, query handling etc.Ensure the HRBP’s are handling all IR related matters swiftly, to ensure minimal impact to the operations floor.Offer advice on more complex cases, to ensure decisions are not delayed due to lack of labour knowledge.Monitor and evaluate payroll processes to mitigate potential financial loss to the business.Develop and implement HR strategies in support of business goals and objectives.Manage the company’s talent acquisition objectives by working closely with the Lead Recruiters in the different regions.Support the recruitment teams with strategic interventions aimed at increasing and improving the company’s attraction and visibility.Design campaign specific competency-based interview guidelines, and train the teams accordingly, to ensure understanding and impact of interview styles.Closely monitor attrition at the various stages of an employee’s life cycle, with a specific attention given to the first 3 months.This must be done in order to assess the effectiveness, and possible redesign of the recruitment process.Monitor the effectiveness of our Induction and Onboarding process and propose impactful changes to enhance its outcome.Work closely with partners such as BPESA, and CapeBPO to ensure the company leverages off the various initiatives.In collaboration with marketing, contribute to the quarterly newsletter.Support current and future business needs through the development, engagement, motivation and retention of human capital.Foster and nurture a positive working environment.
https://www.ditto.jobs/job/gumtree/764886593&source=gumtree
8mo
CallForce
1
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Your areas of responsibility:
Effective and accurate processing of creditors on a monthly basisReconciling the creditors at the designated intervalsEnsure the relevant reports are submitted in a timely mannerCapture bank transactions on a daily basisProcessing of invoicesCapture credit cards information and reconcile monthlyReconcile supplier accounts and preparation of remittance adviceEnsure queries are resolved efficiently as to not affect payment termsConsistent filing and maintenance of invoicesPrepare reconciliation of accounts for supplier statementsEnsure invoices are authorised pre-paymentAccurately prepare and capture invoicesSupport the Finance department in all other aspects as and when required
You will need:
3 to 5 years’ experienceFinance qualification preferredAttention to detailAbility to work from home and the office
https://www.ditto.jobs/job/gumtree/4049951656&source=gumtree
8mo
CallForce
1
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The role offers you:
The opportunity to manage and grow a 150-seat outbound sales team to achieve and exceed performance targets.Support the Team Leaders with coaching, guidance, and mentorship to meet campaign expectations.Use excellent interpersonal and communication skills to build and manage client relationships, manage client expectations and deliverables through consistent engagement with the key stakeholders.Work closely with Senior Management to ensure campaign reporting is compiled and submitted at the desired intervals.Initiate employee incentives to drive performance in the operation.Continually review internal systems, procedures, and processes to ensure resource and operational efficiency, and make appropriate recommendations for changes.Oversee quality control and other compliance applicable to the client and local legislation.Work closely with QA to ensure quality is never comprised, and non-adherence is attended to swiftly.Support the team leaders in agent performance reviews with the agents.Ensure Team Leaders performance reviews are conducted regularly, and constructive feedback is given for performance improvement.
The expertise we require:
3 to 5+ years’ experience managing a sales campaign, within a BPO environment.Experience in Telco is an additional advantage.Sales track record of building exceptional team performance.Dynamic and proven leadership ability to accelerate growth.
https://www.ditto.jobs/job/gumtree/3734130342&source=gumtree
8mo
CallForce
1
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Creditors processingCreditors reconciliationCreditors reportBank transaction capturingCredit card capturing and reconciliations
https://www.ditto.jobs/job/gumtree/3877097785&source=gumtree
8mo
CallForce
1
SavedSave
Job Summary
Managing the end-to-end process. from designing new campaign ads. Screening and sourcing quality candidates. Apply critical mindset to ensure key skills candidates meeting campaign requirements. This role entails working closely with the Operations Departments so you must have strong relationship building skills. Strong sense of urgency and working in a pressurized environment is needed for this role.
Key responsibilities
Write adverts and post on our recruitment platformImplement initiatives & referral initiatives to attract outbound sales candidatesEnsure fulfilment of the end-to-end recruitment function including sourcing, telephonic screening, competency-based interviews, assessments, compliance & all other related functionsAll administrative related dutiesEnsure high quality standards are adhered to
Requirements and Qualifications
2+ years end to end recruitment experienceProven track record in delivering high volume candidatescontactable references
Working Hours
Monday to Friday 8am to 5pmMust be willing to work overtime due to operational requirements
Basic Salary, plus incentives for successful placements.
Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful for this role.
https://www.ditto.jobs/job/gumtree/1531673879&source=gumtree
8mo
CallForce
1
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IT Helpdesk Support
Support operations and other support services with helpdesk request Attend to tickets logged in a timeous and efficient manner Raise any deviations with the Head of ITEnsure employees are adhering to IT protocols
https://www.ditto.jobs/job/gumtree/2462867433&source=gumtree
8mo
CallForce
1
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Telesales Sales Consultant CallForce is an award-winning BPO service provider delivering innovative and customised contact centre solutions from South Africa to the global market.
Join us as an Outbound Sales Consultant and be part of a winning team. You will be working on SA’s largest Telecommunications company.
This is no ordinary Sales position. This is YOUR opportunity to be part of a winning team and enjoy the success that comes with it! We offer ·
Guaranteed Basic salary, PLUS commission, PLUS high end electronic and other great incentives. · Earn up to R20,000 a month.
Apply now if you:
Have at least 1 years’ tele-sales experience.Have strong sales ability and objection handling.Are proficient in English and 1 other language.Have the tenacity and passion for sales.Proven ability to meet sales targets.
Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful.
https://www.ditto.jobs/job/gumtree/2331597696&source=gumtree
8mo
CallForce
1
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Insurance Sales Consultant
CallForce is an award-winning BPO service provider delivering innovative and customised contact centre solutions from South Africa to the global market. Join us as an Outbound Sales Consultant and be part of a thriving team with many career development opportunities.
Your sales experience in the insurance industry and your ability to meet targets will support your success in this role.
You Must have
Grade 12Clear Criminal and ITC records1-to-2-year Life and Short-term insurance sales experienceExcellent command of English (both verbal & written)Good knowledge of insurance products i.e., Funeral etc.Must comply with FAIS fit and proper requirements.RE 5 (highly advantageous)
You will earn Basic of R7000 per month, plus lucrative commission. Must be willing to work additional hours and some Saturdays to meet targets.
Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful for this role.
https://www.ditto.jobs/job/gumtree/3678013697&source=gumtree
8mo
CallForce
1
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The Team leader will be responsible for achieving daily, monthly, quarterly and annual goals by driving and motivating the Nightshift team. This is a warm leads campaign for an international campaign, so your ability to work with the team to ensure performance targets are met are crucial for this role. The Team Leader will build direct relationships with the client and will work closely with the team to leverage business resources and maximize revenue opportunities within this campaign.
You will need.
Matric (Grade 12)3+ years contact Centre Sales Management experience. 2+ year Nightshift experience in a management role. Good career track record Excellent written and verbal communication
CORE TECHNICAL COMPETENCIES
Essentials·:Willing to work shifts. Willing to work Saturdays and extended hours.Ability to manage a team. Understanding Call center principles and practices Understands Call center benchmarks metrics. Able to coach and develop subordinates. Strong Sales or selling background. Proven track record Ability to resolve customer complaints. Microsoft word / excel / outlook proficient. Understanding of HR and IR policies ·Ability to work in a pressurized environment.Technical aptitude ·Excellent communication skills (written and verbal).Ability to handle escalations and take ownership.Decision making ability.Manage administration workloads and outbound projects. AdvantageousCall Centre training & coaching experienceCall handling & scriptingTelephone etiquette skills ·Business writing and email etiquetteUnderstanding of website navigation functionalities, technology savvy
KEY RESPONSIBILITIES
Driving operational and technological efficiencies within the teamManaging daily operations to perform at optimum standards.Monitor team members performance against target on a day-to-day basis and implement changes where appropriate.Ensure the individual team member’s service standards are adhered to.Effective management and review of Objection handling script.Drive quality control and ensure corrective action are taken where required.Analyse performance statistics of teamsEnsure adherence to the operational policies and procedures.Monitor performance on regular basis and provide constructive feedback.Pro-actively always encourage high performance.Ensure all staff issues are dealt with appropriately and within a timely fashion.Ensure all daily, weekly, and monthly workloads are completed....
https://www.ditto.jobs/job/gumtree/3431061489&source=gumtree
8mo
CallForce
1
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Regional Head of BPO Operations
Provide strategic leadership to multifaceted BPO operation.
5 -7 years senior contact Centre management experience in BPO sectorStrategic and tactical focusStrong analytical skillsIn-depth client interfaceSalary negotiable aligned to industry norms and experience.
Contact leo@callforce.co.za
https://www.ditto.jobs/job/gumtree/1951097025&source=gumtree
8mo
CallForce
1
We have an exciting career opportunity for Commercial Insurance Consultants in Auckland Park, Johannesburg looking for a new opportunity within a well-established insurance sales company.
This role is focused on candidates with long-term insurance experience with the objective of providing an end-to-end service and support to brokers.
Key Responsibilities
Providing telephonic support to the intermediary on record, authorised representatives from the brokerage, and Broker ServicesDealing with general Agri Asset insurance and policy specific enquiries, and amendmentsAdhering to underwriting and regional criteria requirementsManaging the expectation on expected turnaround times for already submitted requests
Minimum Requirements
Grade 12 (Matric) withFAIS compliant (30 credits) Relevant insurance qualification would be advantageous at NQF 53 Years Insurance sales experience3 years’ experience in short term insurance commercial lines and/or Agri Asset Experience in commercial and / or Agri Asset policy administration and underwriting
Knowledge & Skills
Excellent verbal and written communication skillsExcellent interpersonal skills, collaborating with internal colleagues and external stakeholders/clientsEnsure adherence to quality, compliance and accreditation standards.Conduct efficient administration.Optimizing work processes
Personal Attributes
SalesCustomer ServiceTeam SupportCommunicates effectively.Situational AdaptabilityAction Oriented
Working Hours
08h00 – 17h00 Monday to Friday
Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful for this role.
Send your CV to Lebohang.m@callforce.co.za
https://www.ditto.jobs/job/gumtree/2181013709&source=gumtree
8mo
CallForce
1
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There is an exciting career opportunity available within a well-established insurance sales company, for a Sales Consultant, who will be based in Auckland Park, Johannesburg.
What You’ll be Doing
The successful candidate will offer world class product and services to clients, whilst achieving sales targets in an outbound call centre environment.
During a Typical Day, You’ll.
Consistently meet sales targets.
Adhere to Quality Assurance processes (Compliance with all relevant internal and external rules e.g. TCF, CPA and internal Sales processes).Offer outstanding customer experience.Adhere to workforce scheduling.
Requirements
https://www.ditto.jobs/job/gumtree/875182388&source=gumtree
8mo
CallForce
1
We are currently seeking Digital Advertising Sales Consultants. Successful candidates will receive full product and systems training.
Your responsibilities will include:
Telephonically engaging with prospective clients to purchase digital advertising packagesCommunicate the benefits of the packages or solutions to drive salesContinuously engage or follows up with prospective clients as it would be a 1–3-month sales cycleEstablish, development & maintaining strong client relationships to ensure future salesDaily planning of sales targets & strategyProviding a daily report on insights / findings / challengesAchieve agreed upon sales targets and outcomesCoordinate sales effort with team members and other departmentsAttends daily check-ins with the operational teams and providing updates, insights, challenges & continuously improve through feedbackMust be able to do presentations as required, tailored to the audience needsGeneral administrative tasks including keeping CRM / other tools updated
The ideal candidate for this role will have:
MatricDegree / Diploma in marketing would be beneficialMarketing experience would be beneficial, particularly digital advertisingOutbound sales experienceOutstanding communication and interpersonal skillsAbility to drive outcomesExcellent organizational and leadership skills with a problem-solving abilitySelf-confidence and leadership qualitiesThe ability to establish rapport with people at all levelsExcellent knowledge of management methods and techniquesAdvanced troubleshooting and disaster recovery experienceEffective communication skills, including ability to communicate clearly, concisely, and professionally, both verbal and in writingRelationship management skills and openness to feedback
https://www.ditto.jobs/job/gumtree/3529672937&source=gumtree
8mo
CallForce
1
The suitable candidate must have solid recruitment experience through placing a variety of profiles. This is an ultimate generalist role requiring the recruitment and selection of entry level, junior, mid-level to senior positions. The successful incumbent must be exposed to challenging environment, managing mass recruitment, multiple vacancies at a time, track and report accordingly on all filled roles
· Deal with internal and external stakeholders to ensure effective delivery campaign order base.
· Proactively source top level candidates in diversity of positions from specialized scarce skills to bulk recruitment drives.
· Manage the full candidate recruitment cycle and onboarding.
· Continuously improve candidate experience and engagement, be a brand ambassador.
· Min 2-4 years recruitment experience.
· Contact Centre /BPO Recruitment experience a strong advantage.
· Knowledge and experience in best practice recruitment processes and diverse candidate selection
Soft skills you need:
· Understanding of recruitment processes and candidate selection methods
· Outstanding organizational and time management skills
· Excellent communications and interpersonal skills
· Ability to multitask and prioritize daily workload
· Creative thinker and proactive problem solver
· Ability to work autonomously and within larger team
· Professional level of English
https://www.ditto.jobs/job/gumtree/3409289318&source=gumtree
8mo
CallForce
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